Change Ticket Coordinator
$57K - $104K/yr
Leidos seeks entry-level Change Ticket Coordinators for the SMIT program. The Change as a Service (CaaS) team will manage the lifecycle of design and network change tickets in the approved ITSM ...
Change Ticket Coordinator
$57K - $104K/yr
Leidos seeks entry-level Change Ticket Coordinators for the SMIT program. The Change as a Service (CaaS) team will manage the lifecycle of design and network change tickets in the approved ITSM ...
Change Ticket Coordinator
$57K - $104K/yr
Leidos seeks entry-level Change Ticket Coordinators for the SMIT program. The Change as a Service (CaaS) team will manage the lifecycle of design and network change tickets in the approved ITSM ...
Change Ticket Coordinator
$57K - $104K/yr
Leidos seeks entry-level Change Ticket Coordinators for the SMIT program. The Change as a Service (CaaS) team will manage the lifecycle of design and network change tickets in the approved ITSM ...
Change Ticket Coordinator
Norfolk, VA · On-site
$57K - $104K/yr
Leidos seeks entry-level Change Ticket Coordinators for the SMIT program. The Change as a Service (CaaS) team will manage the lifecycle of design and network change tickets in the approved ITSM ...
Change Ticket Coordinator
Norfolk, VA · On-site
$57K - $104K/yr
Leidos seeks entry-level Change Ticket Coordinators for the SMIT program. The Change as a Service (CaaS) team will manage the lifecycle of design and network change tickets in the approved ITSM ...
Change Ticket Coordinator
Norfolk, VA · On-site
$57K - $104K/yr
Leidos seeks entry-level Change Ticket Coordinators for the SMIT program. The Change as a Service (CaaS) team will manage the lifecycle of design and network change tickets in the approved ITSM ...
Change Ticket Coordinator
Norfolk, VA · On-site
$57K - $104K/yr
Leidos seeks entry-level Change Ticket Coordinators for the SMIT program. The Change as a Service (CaaS) team will manage the lifecycle of design and network change tickets in the approved ITSM ...
Big-Ticket Coordinator
Topeka, KS · On-site
$13.75 - $14.25/hr
Communicates with the Coordinator on Duty to ensure efficient flow of goods to sales floor * Ensures Associates complete tasks and activities according to store plan; prioritizes as needed * Monitors ...
Big-Ticket Coordinator
Topeka, KS · On-site
$13.75 - $14.25/hr
Communicates with the Coordinator on Duty to ensure efficient flow of goods to sales floor * Ensures Associates complete tasks and activities according to store plan; prioritizes as needed * Monitors ...
Big Ticket Coordinator
Columbia, SC · On-site
$13.75 - $14.25/hr
Communicates with the Coordinator on Duty to ensure efficient flow of goods to sales floor * Ensures Associates complete tasks and activities according to store plan; prioritizes as needed * Monitors ...
Big Ticket Coordinator
Columbia, SC · On-site
$13.75 - $14.25/hr
Communicates with the Coordinator on Duty to ensure efficient flow of goods to sales floor * Ensures Associates complete tasks and activities according to store plan; prioritizes as needed * Monitors ...
Big-Ticket Coordinator
$13.75 - $14.25/hr
Communicates with the Coordinator on Duty to ensure efficient flow of goods to sales floor * Ensures Associates complete tasks and activities according to store plan; prioritizes as needed * Monitors ...
Big-Ticket Coordinator
$13.75 - $14.25/hr
Communicates with the Coordinator on Duty to ensure efficient flow of goods to sales floor * Ensures Associates complete tasks and activities according to store plan; prioritizes as needed * Monitors ...
Big Ticket Coordinator
$18.65 - $19.15/hr
Communicates with the Coordinator on Duty to ensure efficient flow of goods to sales floor * Ensures Associates complete tasks and activities according to store plan; prioritizes as needed * Monitors ...
Big Ticket Coordinator
$18.65 - $19.15/hr
Communicates with the Coordinator on Duty to ensure efficient flow of goods to sales floor * Ensures Associates complete tasks and activities according to store plan; prioritizes as needed * Monitors ...
Ticket Coordinator - Queue Coordinator 1
Annapolis, MD · On-site
$19.50 - $24.75/hr
The Ticket Coordinator works as part of a 24x7 Service Desk, perform the activities associated with the management of dedicated ticket queues to include prioritization of work and assignment to ...
Ticket Coordinator - Queue Coordinator 1
Annapolis, MD · On-site
$19.50 - $24.75/hr
The Ticket Coordinator works as part of a 24x7 Service Desk, perform the activities associated with the management of dedicated ticket queues to include prioritization of work and assignment to ...
Big Ticket Coordinator
Rockville, MD · On-site
$18.65 - $19.15/hr
Communicates with the Coordinator on Duty to ensure efficient flow of goods to sales floor * Ensures Associates complete tasks and activities according to store plan; prioritizes as needed * Monitors ...
Big Ticket Coordinator
Rockville, MD · On-site
$18.65 - $19.15/hr
Communicates with the Coordinator on Duty to ensure efficient flow of goods to sales floor * Ensures Associates complete tasks and activities according to store plan; prioritizes as needed * Monitors ...
Big-Ticket Coordinator
$13.75 - $14.25/hr
Communicates with the Coordinator on Duty to ensure efficient flow of goods to sales floor * Ensures Associates complete tasks and activities according to store plan; prioritizes as needed * Monitors ...
Big-Ticket Coordinator
$13.75 - $14.25/hr
Communicates with the Coordinator on Duty to ensure efficient flow of goods to sales floor * Ensures Associates complete tasks and activities according to store plan; prioritizes as needed * Monitors ...
Ticket Coordinator - Queue Coordinator 1
$21.75 - $27.50/hr
Description The Ticket Coordinator works as part of a 24x7 Service Desk, perform the activities associated with the management of dedicated ticket queues to include prioritization of work and ...
Ticket Coordinator - Queue Coordinator 1
$21.75 - $27.50/hr
Description The Ticket Coordinator works as part of a 24x7 Service Desk, perform the activities associated with the management of dedicated ticket queues to include prioritization of work and ...
Big Ticket Coordinator
Rockville, MD · On-site
$18.65 - $19.15/hr
Communicates with the Coordinator on Duty to ensure efficient flow of goods to sales floor * Ensures Associates complete tasks and activities according to store plan; prioritizes as needed * Monitors ...
Big Ticket Coordinator
Rockville, MD · On-site
$18.65 - $19.15/hr
Communicates with the Coordinator on Duty to ensure efficient flow of goods to sales floor * Ensures Associates complete tasks and activities according to store plan; prioritizes as needed * Monitors ...
Big-Ticket Coordinator
Topeka, KS · On-site
$13.75 - $14.25/hr
... Coordinator on Duty to ensure efficient flow of goods to sales floor Ensures Associates complete tasks and activities according to store plan; prioritizes as needed Monitors productivity of team and ...
Big-Ticket Coordinator
Topeka, KS · On-site
$13.75 - $14.25/hr
... Coordinator on Duty to ensure efficient flow of goods to sales floor Ensures Associates complete tasks and activities according to store plan; prioritizes as needed Monitors productivity of team and ...
Big-Ticket Coordinator
Topeka, KS · On-site
$13.75 - $14.25/hr
Communicates with the Coordinator on Duty to ensure efficient flow of goods to sales floor * Ensures Associates complete tasks and activities according to store plan; prioritizes as needed * Monitors ...
Big-Ticket Coordinator
Topeka, KS · On-site
$13.75 - $14.25/hr
Communicates with the Coordinator on Duty to ensure efficient flow of goods to sales floor * Ensures Associates complete tasks and activities according to store plan; prioritizes as needed * Monitors ...
Big-Ticket Coordinator
Topeka, KS · On-site
$13.75 - $14.25/hr
Communicates with the Coordinator on Duty to ensure efficient flow of goods to sales floor * Ensures Associates complete tasks and activities according to store plan; prioritizes as needed * Monitors ...
Big-Ticket Coordinator
Topeka, KS · On-site
$13.75 - $14.25/hr
Communicates with the Coordinator on Duty to ensure efficient flow of goods to sales floor * Ensures Associates complete tasks and activities according to store plan; prioritizes as needed * Monitors ...
CITZEN MUST HAVE ACTIVE TS/SCI WITH POLYGRAPH DESCRIPTION As part of a 24x7 Service Desk, perform the activities associated with the management of dedicated ticket queues to include prioritization of ...
CITZEN MUST HAVE ACTIVE TS/SCI WITH POLYGRAPH DESCRIPTION As part of a 24x7 Service Desk, perform the activities associated with the management of dedicated ticket queues to include prioritization of ...
Hive Inventory Coordinator
Buffalo, NY · On-site
$16 - $18/hr
HIVE Inventory Coordinator, Ticket Entry Support Status: Non exempt Hybrid after training Why this role is important: The Connect Board Ticket Coordinator will play a crucial role in the Hive ...
Quick apply
Hive Inventory Coordinator
Buffalo, NY · On-site
$16 - $18/hr
HIVE Inventory Coordinator, Ticket Entry Support Status: Non exempt Hybrid after training Why this role is important: The Connect Board Ticket Coordinator will play a crucial role in the Hive ...
Hive Inventory Coordinator
Buffalo, NY · On-site
$16 - $18/hr
HIVE Inventory Coordinator, Ticket Entry Support Status: Non exempt Hybrid after training Why this role is important: The Connect Board Ticket Coordinator will play a crucial role in the Hive ...
Quick apply
Hive Inventory Coordinator
Buffalo, NY · On-site
$16 - $18/hr
HIVE Inventory Coordinator, Ticket Entry Support Status: Non exempt Hybrid after training Why this role is important: The Connect Board Ticket Coordinator will play a crucial role in the Hive ...
Furniture/Big Ticket Coordinator FT
New Bern, NC · On-site
$13 - $13.50/hr
Communicates with the Coordinator on Duty to ensure efficient flow of goods to sales floor * Ensures Associates complete tasks and activities according to store plan; prioritizes as needed * Monitors ...
Furniture/Big Ticket Coordinator FT
New Bern, NC · On-site
$13 - $13.50/hr
Communicates with the Coordinator on Duty to ensure efficient flow of goods to sales floor * Ensures Associates complete tasks and activities according to store plan; prioritizes as needed * Monitors ...
Ticket Coordinator information
See salary details
$27K - $33.8K
4% of jobs
$33.8K - $40.5K
20% of jobs
$40.8K is the 25th percentile. Wages below this are outliers.
$40.5K - $47.3K
18% of jobs
The median wage is $50.9K / yr.
$47.3K - $54.1K
15% of jobs
$54.1K - $60.9K
11% of jobs
$66.3K is the 75th percentile. Wages above this are outliers.
$60.9K - $67.6K
9% of jobs
$67.6K - $74.4K
9% of jobs
$74.4K - $81.2K
4% of jobs
$81.2K - $88K
6% of jobs
$88K - $94.7K
2% of jobs
$94.7K - $101.5K
1% of jobs
$27K
$57.9K
$101.5K
How much do ticket coordinator jobs pay per year?
As of Aug 22, 2026, the average yearly pay for ticket coordinator in the United States is $57,869.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $69,500.00 per year, depending on experience, location, and employer.
What is a ticket coordinator?
Ticket Coordinators are professionals responsible for managing, tracking, and assigning service requests or support tickets within an organization. They act as the main point of contact between customers, technical teams, and other departments to ensure timely resolution of issues. Their duties often include logging tickets, prioritizing requests, monitoring progress, and communicating updates to all stakeholders. Ticket Coordinators play a vital role in streamlining workflows and maintaining customer satisfaction by ensuring issues are handled efficiently and effectively.
What are the key skills and qualifications needed to thrive as a ticket coordinator?
To thrive as a Ticket Coordinator, you need strong organizational skills, attention to detail, and experience with customer service or administrative support, often backed by a high school diploma or equivalent. Familiarity with ticketing software (such as Zendesk, ServiceNow, or Jira) and proficiency in using office tools like Microsoft Office is typically expected. Excellent communication, time management, and problem-solving abilities help you efficiently manage requests and collaborate with teams. These skills ensure smooth ticket resolution processes, high customer satisfaction, and effective workflow management.
How does a ticket coordinator typically interact with other departments to resolve support issues?
As a Ticket Coordinator, you'll regularly communicate with various departments such as IT, customer service, and technical support to ensure timely resolution of tickets. You are often responsible for assigning tickets to the appropriate teams, following up on progress, and facilitating clear communication between stakeholders. This role requires strong organizational skills and the ability to prioritize tasks while maintaining accurate records of ticket statuses. Effective collaboration and proactive updates are key to ensuring customer satisfaction and smooth workflow.
What is the difference between Ticket Coordinator vs Ticket Agent?
| Aspect | Ticket Coordinator | Ticket Agent |
|---|---|---|
| Credentials | High school diploma or equivalent; customer service experience | High school diploma or equivalent; customer service skills |
| Work Environment | Office setting, coordinating ticket logistics | Customer-facing, selling or issuing tickets at venues or counters |
| Industry Usage | Event planning, transportation, entertainment | Travel, entertainment, sports venues |
| Primary Role | Organizing and managing ticket distribution and schedules | Assisting customers with ticket purchases and inquiries |
While both roles involve tickets, Ticket Coordinators focus on managing and organizing ticket logistics behind the scenes, whereas Ticket Agents primarily interact with customers to sell and issue tickets. Understanding these differences helps clarify career paths and job expectations in the ticketing industry.
More about Ticket Coordinator jobs
What cities are hiring for Ticket Coordinator jobs?
Cities with the most Ticket Coordinator job openings:
What are the most commonly searched types of Ticket jobs?
The most popular types of Ticket jobs are:
What states have the most Ticket Coordinator jobs?
States with the most job openings for Ticket Coordinator jobs include:
What job categories do people searching Ticket Coordinator jobs look for?
The top searched job categories for Ticket Coordinator jobs are:
Leidos rating
8.3
Based on 152 frontline employees who took The Breakroom Quiz
79th of 495 rated business services
Job description
Leidos seeks entry-level Change Ticket Coordinators for the SMIT program. The Change as a Service (CaaS) team will manage the lifecycle of design and network change tickets in the approved ITSM system. It will support process efficiency and compliance by leveraging AI-driven tools and standardized templates for consistent and accurate ticket management across the Navy Enterprise Network (NEN).
Key Responsibilities:
- Create, update, and close Unified Change tickets in ITSM systems (e.g., BMC Helix, Service Manager, ServiceNow).
- Use AI tools to collect, validate, and populate ticket fields.
- Track requirements, deliverables, and approval gates throughout the ticket lifecycle.
- Provide status updates for leadership every 2-4 weeks, aligned to sprint cycles.
- Maintain accurate records for notifications and audit readiness.
- Collaborate with engineering and project management teams to ensure compliant change data.
- Identify and escalate issues in the ticket lifecycle.
- Contribute to continuous improvement of templates, catalog services, and automation workflows.
Required Qualifications:
- 1+ years of experience in IT operations, service management, or change management (internship or entry-level experience acceptable).
- Strong attention to detail and organizational skills.
- Excellent written and verbal communication skills.
- Ability to work collaboratively in a fast-paced, cross-functional environment.
- U.S. citizenship and eligibility for government clearance (required for SMIT program).
Location:
Telework but access, as needed, to one of the following sites: NRFK, WNYD, JAXS, BREM, SDNI
Preferred Qualifications:
- Experience with process automation, workflow tools, or AI-driven service agents (Claude Code, GenAI).
- Experience or Certification with Agile or SAFe Agile processes
- Experience in government or regulated environments.
- Familiarity with ITSM ticketing systems (e.g., ServiceNow, Helix, Jira).
- Associate's or Bachelor's Degree in IT, Engineering, Computer Science, or related field.
- Experience with catalog design and service intake processes.
NGEN
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.
Original Posting:August 12, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos
Sourced by ZipRecruiter
At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.
Industry
It services
Company size
10,000+ Employees
Headquarters location
Reston, VA, US