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Paciolan Jobs (NOW HIRING)

Paciolan

Senior Product Manager

Irvine, CA · On-site

$160K - $170K/yr

We are seeking a high-impact Senior Product Manager to lead the strategy, development, and delivery of innovative technology products that drive business growth and deliver exceptional customer value.

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How much do paciolan jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for paciolan in the United States is $46.94, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $64.18 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Paciolan Ticketing Specialist, and why are they important?

To thrive as a Paciolan Ticketing Specialist, you need experience in ticketing operations, attention to detail, and knowledge of box office procedures, typically supported by a background in event management or related fields. Familiarity with the Paciolan ticketing platform, CRM tools, and reporting systems is crucial for managing ticket sales and customer data. Strong communication, problem-solving abilities, and customer service skills set individuals apart in this role. These skills ensure efficient ticketing processes, accurate data management, and positive patron experiences for events.

What are some common challenges faced by professionals working in Paciolan client support roles?

Professionals in Paciolan client support roles often encounter challenges such as troubleshooting complex ticketing system issues, balancing multiple client requests, and adapting to frequent software updates. These roles require strong communication skills for collaborating with both technical teams and end users. Additionally, staying current with evolving industry practices and effectively prioritizing tasks in a fast-paced environment are key to success. Team members typically work closely with event managers, IT specialists, and account representatives to ensure seamless event operations.

What is a Paciolan specialist?

A Paciolan specialist is a professional who manages and operates the Paciolan ticketing and fundraising software platform, which is widely used by universities, sports organizations, and entertainment venues. Their responsibilities include setting up events, managing ticket sales, processing orders, and providing customer support related to ticketing. They also help organizations maximize revenue and enhance the fan or attendee experience through the platform's features. Paciolan specialists often work closely with marketing, finance, and IT teams to ensure seamless operations.

What is the difference between Paciolan vs Ticketing Coordinator?

FeaturePaciolanTicketing Coordinator
Primary RoleProvides ticketing software solutions and support for venues and eventsManages ticket sales, customer service, and event logistics at a venue
Required SkillsTechnical knowledge of ticketing systems, customer service, salesCustomer service, sales, event coordination, basic technical skills
Work EnvironmentSoftware providers, venues, event settingsVenue front office, box office, event sites
Industry UsageUsed by venues for ticketing solutionsEmployed by venues for ticket sales and event management

While Paciolan offers specialized ticketing software solutions for venues and event organizers, a Ticketing Coordinator handles the day-to-day ticket sales and customer interactions at a venue. Both roles require customer service skills, but Paciolan focuses on software support and implementation, whereas Ticketing Coordinators focus on operational execution at events.

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What cities are hiring for Paciolan jobs? Cities with the most Paciolan job openings:
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Paciolan jobs near you
Infographic showing various Paciolan job openings in the United States as of May 2026, with employment types broken down into 8% Internship, 77% Full Time, and 15% Part Time. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $97,633 per year, or $46.9 per hour.

Assistant Athletic Director of Ticket Sales and Revenue Generation, UM Athletics

University of Montana / Helena College / University of Montana Western

Missoula, MT • On-site

$60K - $90K/yr

Full-time

Retirement

Posted 20 days ago

Job description

Salary: $60,000.00 - $90,000.00 Annually
Location : Missoula Mountain Campus
Job Type: Contract Professional Full-time
Job Number: 202400681
Department: Athletics, University of Montana
Opening Date: 05/12/2026
Closing Date: 6/14/2026 11:59 PM Mountain
FLSA: Exempt
Description
The University of Montana invites applications for an Assistant Athletic Director of Ticket Sales and Revenue Generation for UM Athletics. The Assistant Athletic Director oversees all aspects of operation for the GrizTix ticket office. Responsibilities will cover six core areas: Ticket Office Leadership and Operations, Paciolan Platform Administration, Concert and Live Entertainment Ticketing, Revenue Generation and Strategy, Technology and Systems Management, Campus Partnerships and External Services.
Athletic Department employees and those University employees outside the Athletic Department with NCAA rules compliance responsibilities are subject at all times to NCAA Bylaws 10.1 and 11.1 regarding ethical conduct and the responsibility to positively contribute to a campus culture of NCAA rules compliance. Failure to conduct oneself as such will result in disciplinary or corrective action up to and including immediate discharge.
Examples of Duties and Responsibilities
  • Manage ticket sales and game-day/event-day ticketing operations for all seven ticketed athletic sports, ensuring accurate setup, fulfillment, and patron service; maintaining inventory controls for approximately 300,000 tickets annually
  • Oversee financial reconciliation and customer support processes, including cash handling, credit card settlements, escalated patron issues, refunds, and maintaining current digital ticketing communications
  • Serve as the department's lead Paciolan administrator and technical expert, managing all ticketing system operations, event builds, venue configurations, staff training, platform support, and PCI compliance
  • Oversee ticketing analytics and reporting by leveraging Salesforce, eQuery, and related tools to monitor sales trends, support event settlements, and produce accurate financial and attendance reports
  • Lead ticketing operations for concerts, performing arts, comedy, and special events across campus venues by coordinating logistics with promoters and touring productions, managing on-sale timelines, allocations, and day-of-show operations
  • Ensure accurate event execution and financial compliance through contract fulfillment, timely settlements, venue diagramming and ADA-compliant configurations, and consistent ticketing standards across all venues
  • Develop and execute strategic ticket sales, pricing, and revenue plans, including budgeting, premium seating management, inventory strategy, and long-range departmental planning
  • Drive fan engagement and attendance growth through targeted CRM and marketing campaigns, data-driven sales strategies, and collaboration with Athletics marketing and corporate partnership teams
  • Manage all ticketing technology systems and infrastructure, including hardware, software, point-of-sale devices, remote access, wireless equipment, website management, and digital/mobile ticketing platforms
  • Support operational efficiency through data analysis, venue diagramming and configuration tools, and by identifying and implementing emerging ticketing technologies and industry best practices
  • Manage ticketing service partnerships for university organizations by serving as the primary contact, negotiating contracts and fees, fulfilling contractual obligations, and coordinating with campus partners to ensure smooth event operations
  • Collaborate with Athletics Marketing, the Grizzly Scholarship Association (GSA), Stadium Suites, and touring productions to maximize revenue, support fan engagement initiatives, and coordinate live entertainment production needs

Minimum Qualifications
  • Bachelor's degree in Business Administration, Marketing, Sports Management, or related field; or an equivalent combination of relevant education and experience
  • Minimum five (5) years of progressively responsible experience in ticketing, with at least three (3) years in a management role at an arena, stadium, or comparable venue
  • Hands-on proficiency with Paciolan or a comparable enterprise ticketing platform, including event building, scaling, reporting, and settlements
  • Demonstrated experience managing ticketing for both athletic events and concerts or live entertainment, including direct work with promoters and touring production teams
  • Experience with cash handling, daily accounting, financial reconciliation, and event settlement production
  • Proven supervisory experience: hiring, training, scheduling, and developing a diverse staff
  • Strong customer service orientation, including effective handling of escalated patron situations
  • Knowledge of ADA regulations as they apply to ticket sales and venue access
  • Proficiency with Microsoft Office (Excel, Word, Access, PowerPoint) and comfort learning new software quickly
  • Ability to work a flexible schedule, including frequent evenings, weekends, and holidays
  • Ability to be on-call and respond to immediate or emergency situations as needed

Preferred Qualifications
  • Experience at a NCAA Division I institution with familiarity of athletics and campus entertainment operations
  • Proficiency with Paciolan's full platform suite: PacPlatform, tRes, Salesforce CRM, PAC Mail / Eloqua, eQuery, and AM Monitor
  • Experience with concert promoter workflows, including deal memo compliance, promoter allocations, and final event settlement
  • Experience with event diagramming software (CAD, Visio, Social Tables, or equivalent)
  • Familiarity with University of Montana Banner accounting system or comparable university financial platform
  • Knowledge of NCAA, Big Sky Conference, and University of Montana ticketing rules and regulations
  • Experience with dynamic pricing, digital/mobile ticketing, and data-driven sales strategy
  • Working knowledge of live event production elements - sound, lighting, staging, rigging - as they relate to ticketing logistics
  • Experience with Photoshop, digital signage, and web-based ticketing entry applications
  • Familiarity with Fevo or comparable group sales and social ticketing platform

Additional Information
Position is full-time, 1.0 FTE, MUS Contract and includes a comprehensive and competitive benefits package including insurance package, mandatory retirement plan, partial tuition waiver, and wellness program.
Screening of applications will begin after the closing date; however, applications will continue to be accepted until an adequate applicant pool has been established.
A complete application includes:
  • Letter of Interest - addressing the stated required skills for the position
  • Detailed resume listing education and describing work experience
  • Three (3) professional references - Names and contact information

The University of Montana is interested in receiving applications from people who would assist the University in demonstrating its five : Place student success at the center of all we do; drive excellence and innovation in teaching, learning, and research; embody the principle of "mission first, people always"; partner with place; and proudly tell the UM story
The Affiliation of the University of Montana (UM Affiliation) is an equal opportunity employer. UM Affiliation does not discriminate against any applicant on the basis of protected class status as described in UM's non-discrimination policy and any applicable law. Reasonable accommodations are provided in the hiring process for persons with disabilities. For example, this material is available in alternative format upon request. Qualified candidates may request veterans' or disabilities preference in accordance with state law.
Criminal Background Investigation is required prior to the offer of employment. In accordance with university regulations, finalists for this position will be subject to criminal background investigations.
References: References not listed on the application materials may be contacted; notice may be provided to the applicant. UM partners with SkillSurvey for reference checking. Applicants may receive emails from SkillSurvey to submit reference information.
Testing: Individual hiring departments within the UM Affiliation may elect to administer pre-employment tests, which are relevant to essential job functions.
Employment Eligibility: All New Employees must be eligible and show employment eligibility verification by the first date of employment at UM and all affiliated campuses, as legally required (e.g., Form I-9). The University of Montana will require proof of authorization to work in the United States before final hiring. Due to the September 19, 2025 Presidential Proclamation and related guidance from USCIS and the Department of State, the University may be limited in its ability to offer H-1B sponsorship. At this time, we are unable to sponsor new H-1B visas that require payment of the additional fee introduced by the Proclamation.
The University of Montana offers a wide variety of benefits. Please visit the for full information or contact our office if you have additional questions.

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