Job Summary:
Offset Strategic Services LLC is a Service Disabled Veteran Owned Small Business focused on supporting the Department of Defense. They are seeking a Temporary Entry Level Help Desk Technician to provide IT support for a valued US Army customer, assisting over 2800 users with technical issues.
Responsibilities:
• End-user support, ticket response, resolution, and escalation for apps/SP.
• Respond to inquiries from computer users and assist in resolving IT problems.
• Diagnose computer hardware and software issues.
• Respond to telephone calls and utilize the automated service desk to assist customers with computer/software problems.
• Diagnose the nature of the problem and walk the customer through the problem-solving steps.
• Provide technical guidance in the utilization of computer hardware and software, including installation, operation, and troubleshooting.
• Be proficient in the software and hardware used by the government.
• Be able to readily provide guidance and resolve issues.
• Provide technical assistance support services, including receiving, logging, routing, resolving trouble calls, and follow-up reporting.
• Operate and provide technical assistance on computer equipment, including desktops, laptops, portable computers, high-speed printers, scanners, plotters, printers, and other specialized computer equipment.
• Provide reporting that includes metrics, such as number of calls, types of calls, resolution times, trend analysis, and other data that will assist the government in managing the Service Desk and assisting customers.
Qualifications:
Required:
• DoD Secret Clearance - Ability to obtain
• High School Diploma or equivalent
Preferred:
• Bachelor's Degree
• A+ Certification - must obtain A+ Certification within 6 months of starting
• Information Assurance Tech 2
• Security +
• CompTIA A+ Certification
• Help Desk Experience
Company:
Offset Strategic Services, LLC (OSS) delivers innovative, mission-focused engineering and technical solutions to Federal Government, DIB, and DoW clients worldwide. Founded in 2017, the company is headquartered in Huntsville, USA, with a team of 51-200 employees. The company is currently Growth Stage.