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Telephony Engineer Jobs (NOW HIRING)

Q1 Technologies, Inc.

UCCE Engineer

Aurora, IL · On-site

UCCE Engineer - Tier 2 RTP, NC (CONTRACT ROLE) A UCCE Tier 2 Engineer is responsible for the advanced support, troubleshooting, configuration, and maintenance of Cisco Unified Contact Center ...

The Pennsylvania State University

Design and implement application programming interfaces (APIs) to pass data between disparate software applications * Develop methodologies for effective integration, visualization, and dissemination ...

Booz Allen Hamilton

Digital Engineer

El Segundo, CA · On-site

$86K - $198K/yr

Digital Engineer The Opportunity : Create, integrate, and apply interdisciplinary digital models of products from concept throughout the product lifecycle. Apply advanced consulting skills or ...

Selene Holdings

Sr. Telephony Analyst

Dallas, TX · On-site

$87K - $115K/yr

The ideal candidate will possess deep expertise in telephony systems, IVR programming, intelligent virtual assistant (IVA) technologies, inbound and outbound call routing strategies, and contact ...

Staffingine LLC

SDET Lead (Telephony)

Dallas, TX · On-site

Job Title: SDET Lead (Telephony) Job Location: Dallas, TX Job Type: Contract * Strong experience with Telephony - Amazon Connect, Contact Flows, Routing Profiles, and Queues * Hands-on expertise with ...

Staffingine LLC

SDET Lead (Telephony)

Dallas, TX · On-site

Job Title: SDET Lead (Telephony) Job Location: Dallas, TX Job Type: Contract * Strong experience with Telephony - Amazon Connect, Contact Flows, Routing Profiles, and Queues * Hands-on expertise with ...

Booz Allen Hamilton, Inc.

Digital Engineer

El Segundo, CA · On-site

$86K - $198K/yr

Digital Engineer The Opportunity : Create, integrate, and apply interdisciplinary digital models of products from concept throughout the product lifecycle. Apply advanced consulting skills or ...

Glow Networks

UCCE Engineer

Dallas, TX · On-site

Location: Remote USA Requirements: § Analyze, configure, and troubleshoot networks with mixed media and protocols. § Effectively create and utilize lab setups to duplicate and solve problems ...

General Atomics

Engineer V

Acton, MA · On-site

$105K - $189K/yr

We are seeking a highly motivated Senior Optical Payload Integration & Test (I&T) engineer to join our Optical Payload Integration & Test (I&T) team. This role focuses on electro-optical system ...

Selene Holdings

Sr. Telephony Analyst

Dallas, TX

$87K - $115K/yr

The ideal candidate will possess deep expertise in telephony systems, IVR programming, intelligent virtual assistant (IVA) technologies, inbound and outbound call routing strategies, and contact ...

McAllister Towing

Licensed Engineers

Norfolk, VA

Licensed Engineer: We are looking for a Licensed Engineer for McAllister of Virginia. The Licensed Engineer is an experienced skilled crewmember on board the vessel's Engineering Department. The ...

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Telephony Engineer information

See salary details

$21K

$98.2K

$145.5K

How much do telephony engineer jobs pay per year?

As of Jul 2, 2026, the average yearly pay for telephony engineer in the United States is $98,177.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,000.00 and $123,500.00 per year, depending on experience, location, and employer.

What is a Telephony Engineer job?

A Telephony Engineer is responsible for designing, implementing, and maintaining communication systems, such as VoIP, PBX, and cloud-based telephony solutions. They ensure reliable voice communication by troubleshooting network issues, configuring hardware and software, and optimizing call quality. Additionally, they integrate telephony solutions with other business systems and maintain security protocols. Their role is essential in supporting an organization's communication infrastructure.

What are the key skills and qualifications needed to thrive in the Telephony Engineer position, and why are they important?

A Telephony Engineer should possess a strong understanding of telecommunications systems, VoIP protocols, and network infrastructure, typically backed by a relevant degree or technical certifications such as Cisco CCNA or CompTIA Network+. Familiarity with PBX systems, call routing software, SIP, and diagnostic tools like Wireshark is highly valuable. Excellent problem-solving abilities, attention to detail, and effective communication skills help Telephony Engineers excel in troubleshooting and working with cross-functional teams. These skills ensure reliable communication solutions, quick issue resolution, and seamless integration of telephony systems within an organization.

What are the typical daily responsibilities of a Telephony Engineer?

Telephony Engineers are responsible for designing, configuring, and maintaining an organization’s telecommunication systems, such as PBX or VoIP platforms. On a typical day, you might troubleshoot call quality issues, update software or firmware on telecom devices, implement security protocols, and coordinate with IT teams to ensure seamless integration with network infrastructure. You’ll also frequently document configurations, provide user support, and participate in telephony system upgrades or migrations. Collaboration with vendors and internal teams is common to address issues and improve system performance, giving you exposure to a variety of technical and interpersonal challenges.

More about Telephony Engineer jobs
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Telephony Engineer jobs near you
Infographic showing various Telephony Engineer job openings in the United States as of June 2026, with employment types broken down into 96% Full Time, 1% Part Time, and 3% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $98,177 per year, or $47.2 per hour.
Engineer - Digital Transformation

Engineer - Digital Transformation

SMS INFOCOMM CORPORATION

Worth, IL

Full-time

Posted 12 days ago

SMS InfoComm rating

6.5

Company rating: 6.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

161st of 223 rated repair and maintenance companies

Job description

Summary

Responsibilities include implementation, maintenance, support, development of communications network and applications.

Essential Duties and Responsibilities include the following. Other duties not listed may be assigned.

Data Analysis/Communication/Issue Resolution - Prevention % of Job - 80%

  • Identify manual, inefficient processes and replace them with automated, digital workflows.
  • Design, test, and implement digital solutions, including AI, machine learning, robotics, and cloud computing, to enhance productivity.
  • Develop dashboards, analyze organizational data for insights, and create predictive models (e.g., failure prediction, demand forecasting).
  • Integrate new technologies with existing legacy systems, such as WiLES, SAP, or SFCS.
  • Develop, prioritize, and execute digital transformation project roadmaps and strategies.
  • Train staff on new systems, promote digital adoption, and mentor teams to build technical capabilities.
  • Other duties as assigned.

Troubleshooting

  • Collaborate with senior managers and Headquarter IT staff to identify and solve a variety of problems and to clarify management objectives.
  • Collaborate with others in the organization to ensure successful implementation of chosen problem solutions.
  • Develop business methods and procedures, including accounting systems, file systems, office systems, logistics systems, and production schedules.
  • Bridge the gap between traditional business operations and advanced digital ecosystems like AI, IoT, and cloud-native platforms..

Warehouse Efficiencies - Cost Reduction % of Job - 10%

  • Implements warehouse efficiencies and cost reduction programs to assist the company in making better merchandise flow decisions by conducting thorough analysis on key areas which are causing product and delivery issues.
  • Builds and maintains a work environment that is positive and is supported by open feedback and two-way communication at all levels.

Team Leadership

  • Responsible for maintaining a positive work environment while supporting the company's culture. % of Job - 10%
  • Responsible for fostering a healthy and safe work environment, focusing on the well-being of all associates.
  • Maintains and strengthens internal, external customer, and supplier relationships. Communicates and works well with all business partners.

Education and/or Experience

  • Bachelor's or master's degree in Engineering, Computer Science, IT, or related field.
  • Working experience of 1 to 3 years as DT engineer/specialist.
  • Experience with data analysis tools (Power BI, SQL, Python), automation platforms (PowerApps, RPA), and cloud technology.
  • Must be fluent in English.
  • Manufacture or computer industry experience is a plus.

Essential Skills:

  • Should be self-starter and be results driven.
  • Requires superior planning and analytical capabilities.
  • Must be hands-on with ambition and drive to succeed - "Makes things happen".
  • Must be goal oriented and accustomed to achieving results through teamwork.
  • Must be multi-tasking and able to work in a fast-paced environment.
  • Requires abilities to set and shift priorities based on business requirements.

Competencies:

  • Shows determination to achieve excellent results
  • Finds better ways
  • Demands top performance
  • Inspires commitment

Working Conditions

Office and outside environmental conditions found in the warehouse, hot in the summer, cold in the winter. Individuals may need to walk for an extensive period of time while working and walking the facilities; to reach over shoulder heights; bend or stoop below the waist; repetitive wrist, hand, or finger movement; occasional lifting up to 15 pounds.

Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What SMS InfoComm employees say

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Hours and flexibility

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