ZipRecruiter

Log In

1

Telephony Engineer Jobs (NOW HIRING)

First American

$130K - $142K/yr

What We Do Job Summary The Senior IP Telephony Engineer is responsible for the engineering, reliability, security, and modernization of FAHW's enterprise voice and contact center telephony services.

Tech Mahindra

WAN/Telephony Developer

Holtsville, NY · On-site

$45 - $50/hr

WAN/Telephony Framework/RIL Development Engineer on Qualcomm Platform: * Experience in resolving/debug integration, testing and performance optimization issues of Android RIL, Telephony and interface ...

next page

Showing results 1-20

All JobsTelephony Engineer Jobs

Telephony Engineer information

See salary details

$21K

$98.2K

$145.5K

How much do telephony engineer jobs pay per year?

As of Jun 11, 2026, the average yearly pay for telephony engineer in the United States is $98,177.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,000.00 and $123,500.00 per year, depending on experience, location, and employer.

What is a Telephony Engineer job?

A Telephony Engineer is responsible for designing, implementing, and maintaining communication systems, such as VoIP, PBX, and cloud-based telephony solutions. They ensure reliable voice communication by troubleshooting network issues, configuring hardware and software, and optimizing call quality. Additionally, they integrate telephony solutions with other business systems and maintain security protocols. Their role is essential in supporting an organization's communication infrastructure.

What are the key skills and qualifications needed to thrive in the Telephony Engineer position, and why are they important?

A Telephony Engineer should possess a strong understanding of telecommunications systems, VoIP protocols, and network infrastructure, typically backed by a relevant degree or technical certifications such as Cisco CCNA or CompTIA Network+. Familiarity with PBX systems, call routing software, SIP, and diagnostic tools like Wireshark is highly valuable. Excellent problem-solving abilities, attention to detail, and effective communication skills help Telephony Engineers excel in troubleshooting and working with cross-functional teams. These skills ensure reliable communication solutions, quick issue resolution, and seamless integration of telephony systems within an organization.

What are the typical daily responsibilities of a Telephony Engineer?

Telephony Engineers are responsible for designing, configuring, and maintaining an organization’s telecommunication systems, such as PBX or VoIP platforms. On a typical day, you might troubleshoot call quality issues, update software or firmware on telecom devices, implement security protocols, and coordinate with IT teams to ensure seamless integration with network infrastructure. You’ll also frequently document configurations, provide user support, and participate in telephony system upgrades or migrations. Collaboration with vendors and internal teams is common to address issues and improve system performance, giving you exposure to a variety of technical and interpersonal challenges.

More about Telephony Engineer jobs
What cities are hiring for Telephony Engineer jobs? Cities with the most Telephony Engineer job openings:
Who are the top companies hiring for Telephony Engineer jobs? The top employers for Telephony Engineer jobs are:
What states have the most Telephony Engineer jobs? States with the most job openings for Telephony Engineer jobs include:
What job categories do people searching Telephony Engineer jobs look for? The top searched job categories for Telephony Engineer jobs are:
What are popular job titles related to Telephony Engineer jobs? For Telephony Engineer jobs, the most frequently searched job titles are:
Telephony Engineer jobs near you
Senior IP Telephony Engineer (Remote)

Senior IP Telephony Engineer (Remote)

First American

On-site, Remote

$130K - $142K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

Who We AreJoin a team that puts its People First! As a member of First American's family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.What We DoJob Summary
The Senior IP Telephony Engineer is responsible for the engineering, reliability, security, and
modernization of FAHW's enterprise voice and contact center telephony services.
This role supports the current legacy/Avaya environment while leading the transition toward a
modern, scalable VoIP and cloud or hybrid communications platform.
The position serves as the senior escalation point (L3) and works closely with Network,
Security, and Contact Center teams to ensure highly available and secure voice operations.

Key Responsibilities

Own L3 escalation and root cause analysis for complex voice and contact center incidents.

Engineer and support SIP trunks, SBCs/voice gateways (e.g., CUBE, Ribbon, AudioCodes),

dial plans, and carrier integrations.

Lead or materially contribute to migration efforts from legacy PBX/Avaya to modern VoIP/cloud

platforms.

Design and maintain high availability and disaster recovery strategies for voice systems.

Support contact center telephony routing, time-of-day/holiday changes, and call delivery

troubleshooting.

Partner with LAN/WAN teams to ensure QoS, segmentation, and real-time traffic optimization.

Implement secure voice architecture including SIP security, certificate management, and toll

fraud prevention.

Interface with vendors and carriers for escalations and service changes while reducing

third-party dependency.

Participate in on-call rotation and after-hours maintenance as required.

Required Experience

6-10+ years of progressive enterprise voice/telephony engineering experience.

Experience supporting legacy PBX/Avaya environments.

Strong hands-on SIP troubleshooting and call flow analysis (signaling and media).

Experience with SBCs and carrier SIP trunk integrations.

Strong understanding of networking fundamentals impacting VoIP (QoS, routing, switching,

firewall/NAT).

Preferred Qualifications

Experience with contact center telephony platforms (Cisco, Avaya, Genesys, Five9, or similar).

Exposure to modern/cloud UC platforms (Microsoft Teams Voice, Webex Calling, Zoom Phone,

RingCentral, etc.).

Knowledge of VoIP security practices including TLS/SRTP and edge hardening.

CCNA required; CCNP Collaboration or Enterprise preferred (or equivalent experience).

Automation/scripting exposure (PowerShell, APIs) is a plus.

Impact & Scope

Voice and contact center services directly support FAHW customer operations.

This role influences platform direction, reliability, security posture, and vendor strategy.

Errors may result in enterprise-wide voice disruptions impacting customer experience and

business operations.

Pay Range: $130,450-$142,375 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Apply