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Telephony Engineer Jobs (NOW HIRING)

Eltropy Inc.

Onboarding SME - Telephony

$100K - $120K/yr

Collaborate with the product and engineering teams to identify and communicate client-reported ... Advise clients on telephony best practices, compliance considerations (NCUA, CFPB), and security ...

Eltropy Inc.

OR

$100K - $120K/yr

Collaborate with the product and engineering teams to identify and communicate client-reported ... Advise clients on telephony best practices, compliance considerations (NCUA, CFPB), and security ...

iQuor

Manager Telephony

Fort Lauderdale, FL · On-site

Collaborate with network engineers and IT teams to ensure seamless integration of telephony systems with the overall network infrastructure. Monitor and troubleshoot network connectivity issues to ...

Georgia IT Inc

Telephony Field Tester

Dallas, TX · On-site

Telephony Field Tester Full Time Permanent and Contract Location: TX, CA, NJ, WA Candidate has to ... MTV - 3 - General field test engineer * Dallas - 1 - Telecommunication experience * Seattle - 1 - ...

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Telephony Engineer information

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$21K

$98.2K

$145.5K

How much do telephony engineer jobs pay per year?

As of Jul 2, 2026, the average yearly pay for telephony engineer in the United States is $98,177.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,000.00 and $123,500.00 per year, depending on experience, location, and employer.

What is a Telephony Engineer job?

A Telephony Engineer is responsible for designing, implementing, and maintaining communication systems, such as VoIP, PBX, and cloud-based telephony solutions. They ensure reliable voice communication by troubleshooting network issues, configuring hardware and software, and optimizing call quality. Additionally, they integrate telephony solutions with other business systems and maintain security protocols. Their role is essential in supporting an organization's communication infrastructure.

What are the key skills and qualifications needed to thrive in the Telephony Engineer position, and why are they important?

A Telephony Engineer should possess a strong understanding of telecommunications systems, VoIP protocols, and network infrastructure, typically backed by a relevant degree or technical certifications such as Cisco CCNA or CompTIA Network+. Familiarity with PBX systems, call routing software, SIP, and diagnostic tools like Wireshark is highly valuable. Excellent problem-solving abilities, attention to detail, and effective communication skills help Telephony Engineers excel in troubleshooting and working with cross-functional teams. These skills ensure reliable communication solutions, quick issue resolution, and seamless integration of telephony systems within an organization.

What are the typical daily responsibilities of a Telephony Engineer?

Telephony Engineers are responsible for designing, configuring, and maintaining an organization’s telecommunication systems, such as PBX or VoIP platforms. On a typical day, you might troubleshoot call quality issues, update software or firmware on telecom devices, implement security protocols, and coordinate with IT teams to ensure seamless integration with network infrastructure. You’ll also frequently document configurations, provide user support, and participate in telephony system upgrades or migrations. Collaboration with vendors and internal teams is common to address issues and improve system performance, giving you exposure to a variety of technical and interpersonal challenges.

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Telephony Engineer jobs near you
Infographic showing various Telephony Engineer job openings in the United States as of June 2026, with employment types broken down into 96% Full Time, 1% Part Time, and 3% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $98,177 per year, or $47.2 per hour.
Computer Telephony Integration - cti

Computer Telephony Integration - cti

E*Pro, Inc.

Minneapolis, MN

Full-time

Posted 9 days ago

Job description

Company Description

E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website www.epro-tech.com.

Job Description

Permanent/Fulltime & Onsite

Job Description: 

  • Worked with the Cisco UCCE (Unified Contact Center Enterprise) environment. 
  • Familiarity with implementation of Cisco IP Telephony applications including CVP(Cisco Voice portal),ICM (Cisco Intelligent Contact Manager) ,CUIC, Enterprise call routing 
  • Knowledge of the Cisco CUCM (Cisco Unified Communications Manager) platform. 


Qualifications

Subject matter expertise in Computer Telephony Integration (CTI) : 

  • CTI solution design, development and maintenance 
  • Integration of various CTI solutions to the contact Centre architecture 
  • Integration of CTI and Customer Relationship Management solutions such as Salesforce, Pega etc. 



Hands on with Intelligent Contact Management (ICM) : 

  • ICM scripts development and enhancement 
  • Administration of ICM components and tools 
  • Creation and maintenance of ICM queries (SQL knowledge required) 
  • Generation of ICM historical and real time database reports 
  • Perform ICM scripting and configuration 


  • Knowledge of call center operational dynamics related to CTI (Computer Telephony Integration),Enterprise Reporting utilizing Cisco Unified CCE (Contact Center Enterprise) solutions to solve call center related issues 
  •  Integration of custom-developed and 3rd-party provided software, IVR (Interactive Voice Response), Call Center and data base integration with the Cisco IP Telephony infrastructure.  



Additional Information
Year of Experience: 5 to 8 years

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