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Telephone Operator Jobs in Oregon (NOW HIRING)

Verstela

Machine Operator

Wilsonville, OR · On-site

$26/hr

This machine operator role is a great opportunity to join a respected, growing food manufacturer that invests in its employees. We're hiring full-time, temp-to-hire Machine Operators to work in a ...

Verstela

Machine Operator

Canby, OR · On-site

$22/hr

This Machine Operator role may be the perfect fit! This industry leader designs and manufactures custom wire components used in products around the world. If you're looking for a workplace that ...

Verstela

Machine Operator

Clackamas, OR

$22.78/hr

This is a temp to hire, full time position as a Machine Operator for their wax center. As part of the manufacturing team, you'd work with machines to make wax molds for the assembly team. This ...

Express Employment

Machine Operator

Mcminnville, OR

$21.25/hr

Machine Operator - Food Processing Facility Schedule: 3 - 4 day work weeks with set shifts Full-Time, Temp to Hire Location : McMinnville Day Shift (5:00 AM - 5:00 PM) Shift 1: Sunday - every other ...

AAON, Inc.

Machine Operator

Redmond, OR · On-site

$18 - $21.50/hr

The Machine Operator I is an entry-level position responsible for supporting daily production by operating and monitoring manufacturing equipment under close supervision. This role assists in loading ...

AAON, Inc.

Machine Operator

Redmond, OR · On-site

$18 - $21.50/hr

The Machine Operator I is an entry-level position responsible for supporting daily production by operating and monitoring manufacturing equipment under close supervision. This role assists in loading ...

AAON, Inc.

Machine Operator

Redmond, OR · On-site

$18 - $21.50/hr

The Machine Operator I is an entry-level position responsible for supporting daily production by operating and monitoring manufacturing equipment under close supervision. This role assists in loading ...

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Showing results 21-40

All JobsTelephone Operator JobsTelephone Operator Jobs in Oregon

Telephone Operator information

See Oregon salary details

$9

$18

$26

How much do telephone operator jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for telephone operator in Oregon is $18.88, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $20.58 per hour, depending on experience, location, and employer.

What does a telephone operator do?

A Telephone Operator is responsible for answering, connecting, and transferring telephone calls in organizations such as businesses, hotels, or call centers. They provide information, route calls to the appropriate departments or individuals, and may also handle emergency calls or provide directory assistance. Telephone Operators often use computerized switchboards or telephony systems to manage multiple lines efficiently. Good communication skills, patience, and the ability to handle high call volumes are essential in this role.

What are the key skills and qualifications needed to thrive as a telephone operator, and why are they important?

To thrive as a Telephone Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and office communication tools is typically required. Strong customer service orientation, patience, and the ability to remain calm under pressure are important soft skills for this role. These skills and qualities are crucial for ensuring efficient call management and delivering a positive experience to callers.

How does a telephone operator typically handle high call volumes during peak periods?

During peak periods, Telephone Operators often rely on established call-handling procedures and multitasking skills to manage high call volumes efficiently. They may use automated call distribution systems to queue and route calls, prioritize urgent requests, and maintain clear communication with team members to ensure prompt responses. Staying calm under pressure and adhering to scripts or guidelines helps operators provide consistent, courteous service even during busy times. Teamwork and communication with supervisors are also essential to address any technical or customer service challenges that may arise.

What is the difference between Telephone Operator vs Customer Service Representative?

AspectTelephone OperatorCustomer Service Representative
Primary RoleConnect calls, handle switchboard operations, direct calls within organizationsAssist customers, handle inquiries, resolve issues related to products or services
Work EnvironmentSwitchboards, front desks, office settingsCall centers, retail, online support, office environments
Required SkillsCommunication, multitasking, basic technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, some technical trainingCustomer service certifications often preferred

While both roles involve communication and customer interaction, Telephone Operators primarily manage call connections within organizations, whereas Customer Service Representatives focus on assisting customers with products or services. The roles often overlap in communication skills but differ in scope and environment.

How much did telephone operators make?

Telephone operators typically earned a median annual wage of around $35,000 to $45,000 in recent years. Wages varied based on experience, location, and the complexity of the calls handled, with some operators earning higher salaries in urban areas or with specialized skills.

How to become a telephone operator?

To become a telephone operator, candidates typically need a high school diploma or equivalent and strong communication skills. On-the-job training is common, and familiarity with telephone systems and customer service is beneficial; some positions may require basic computer skills.

What is the role of a telephone operator?

A telephone operator is responsible for connecting calls, assisting callers, and managing communication systems in organizations or telephone exchanges. They often use switchboards or automated systems and require good communication and technical skills to handle inquiries efficiently.

What are popular job titles related to Telephone Operator jobs in Oregon?

For Telephone Operator jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Telephone Operator jobs in Oregon look for?

The top searched job categories for Telephone Operator jobs in Oregon are:

What cities in Oregon are hiring for Telephone Operator jobs?

Cities in Oregon with the most Telephone Operator job openings:

What are popular job titles related to Telephone Operator jobs in OR?

For Telephone Operator jobs in OR, the most frequently searched job titles are:

Telephone Operator jobs near you
Infographic showing various Telephone Operator job openings in Oregon as of August 2026, with employment types broken down into 43% Full Time, 55% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $39,276 per year, or $18.9 per hour.

Transportation Operations Center (TOC) Operator

State of Oregon

Portland, OR • On-site

$4.3K - $5.9K/wk

Full-time

PTO

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Monitor transportation system conditions, radio communications, and weather conditions.

  • Implement incident and weather related response plans and coordinate detour routes, including dispatching staff and equipment.

  • Receive, input, and notify crews about maintenance or repairs.

State Of Oregon rating

8.2

Company rating: 8.2 out of 10

Based on 86 frontline employees who took The Breakroom Quiz

4th of 50 rated states

Job description

Initial Posting Date:
08/12/2026
Application Deadline:
09/02/2026
Agency:
Department of Transportation
Salary Range:
$4,312 - $5,988
Position Type:
Employee
Position Title:
Transportation Operations Center (TOC) Operator
Job Description:
Transportation Telecommunications Specialist 1 - Transportation Operations Center (TOC) Operator
Oregon Department of Transportation
Delivery & Operations Division - Region 1
Operations & Emergency Services Section / TOC Dispatch
Portland
The role:
As an operator, you will oversee the daily operation of the transportation system, respond to incidents that impact travel and coordinate both internal and external communications and services. Your quick decision-making skills will help keep field crews safe while enhancing the safety and mobility of travelers across Oregon. If you're ready to make a meaningful impact, apply now and join our team!
We provide a safe and reliable multimodal transportation system that connects people and helps Oregon's communities and economy thrive. We encourage people from all backgrounds and abilities to apply for our positions.
Before applying, visit our applicant information website to learn more about our process. If you are a current State of Oregon employee, you must apply through your employee Workday profile
A day in the life:
  • Monitor transportation system conditions, radio communications and weather conditions.
  • Implement incident and weather related response plans.
  • Receive, input and notify crews about maintenance or repairs.
  • Implement detour routes, including dispatching of staff and equipment.
  • Review and maintain familiarity with statewide and regional standard operating guidelines, emergency operations plans and TOC systems.
  • May be restricted to a workstation for long periods, sometimes in a close working area. Subject to noise levels caused by equipment and radio transmissions.
  • May be required to work extended hours, including nights, weekends, and holidays. May be required to work day shift, swing shift, flexible shifts, alternating shifts, nights and weekends.
  • Maintain continual and consistent alertness and attention to monitoring an answering a variety of technical equipment including a multi-line phone system and a multichannel radio system.
  • Routine exposure to multiple conflicting priorities that sometimes involve life threatening decisions and communicating with the public, often under confusing or crisis conditions.
  • To request a copy of the position description, which includes all duties and working conditions, please email ODOTRecruitment@odot.oregon.gov

What's in it for you:
  • Work/life balance, 11 paid holidays a year, flexible work schedules, paid leave and so much more. Learn more about working at the Oregon Department of Transportation and the benefits we offer.
  • Comprehensive and equitable base salary offer within the listed range. Through an equal pay assessment, we will determine the salary offer using the information you provide in your submitted application materials. Please ensure your application materials are detailed, accurate and reflect your skills, experience (paid and unpaid) and education as they relate to the position when applying.
  • The salary range listed is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%.
  • Public Service Loan Forgiveness opportunity!

Want to know about new job postings? Subscribe to receive weekly email notifications!
Minimum qualifications:
  • Two years of public contact experience that includes gathering, relaying, and providing information to others AND evaluating activities or incidents, and determining an appropriate course of action.
  • One year of this experience must include receiving and dispatching emergency requests using radio equipment, telephone, and/or computer.

Note: Successful completion of a Certified Emergency Communications Course may substitute for the one year of specialized experience.
Special qualifications:
The successful candidate must become LEDS certified and maintain current certification within 90 days of hire.
Driving is an essential function of this position. You must have a valid US driver license and an acceptable driving record. We will conduct pre-employment driving records checks on our final candidate(s). Your license does not have to be issued in Oregon to be considered.
What we'd like to see:
If you have these attributes, let us know in your application materials! It's how we will choose whom to move forward! You do not need to have all these qualities to be eligible for this position. We may also use transferable skills, experience and education to help us decide who will move forward.
  • A background in emergency telecommunications (e.g., police, fire, 911) at a dispatch center.
  • Experience working with computer systems while using a multi-band radio system as well as other related software.
  • Experience with internal and external customers in person or over the phone who may be distraught, angry or confused.
  • Experience handling multiple tasks simultaneously and prioritize them.
  • Type at least 35 words per minute (wpm) or 4500 keystrokes per hour is desirable.

How to apply:
  • Complete the following required steps:
    • Fill out the application or attach a resume. Please contact the recruiter under the 'Need help?' section if you have any questions about how to fill out the experience fields or to attach a document. Your submitted experience fields or attached resume must include dates (MM/YYYY) for each employer.
    • Complete questionnaire. Answer the checkbox-style questions before submitting your application.
  • After you submit your application, please respond to the public records request authorization and gender identity questionnaire. This screen will come after you submit and will complete the process. If you are a current State of Oregon employee, the tasks will come to your Workday inbox.
  • If you are a veteran or Oregon National Guard servicemember, you may receive preference. The task to upload your documents will be available after you submit your application. For privacy reasons, please do not attach your military service document(s) to your application or combine it with any other required document attachments.

Need help?
  • For questions, call 503-586-6863 or email ODOTRecruitmentNH@odot.oregon.gov

Additional information:
  • We do not offer visa sponsorship. If you are hired, you will be required to fill out the US Department of Homeland Security's I-9 form confirming you are able to work in the US. We are not an E-Verify participating employer, and we are unable to proceed if E-Verify participation is required [e.g., STEM Optional Practical Training (OPT) Extension].
  • The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an education institution during the application process.
  • We may use this recruitment to fill multiple or future vacancies.
  • We will conduct name-based and fingerprint-based criminal background checks on final candidates under consideration for this position. All applicants may be subject to additional pre-employment check(s) such as driver license, LEDS (Law Enforcement Data System), and/or education verification as required for the position.
  • You will be represented by the Service Employees International Union (SEIU).

ODOT is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices. Applicants with a disability may request a reasonable accommodation during the application process. For questions, concerns, or complaints regarding EEO/AA/ADA, contact 1-877-336-6368 (1-877-EEO-ODOT). This information can be made available in an alternative format by contacting ODOT Recruitment at 503-986-3700. Oregon Relay Service can be reached by calling 7-1-1.
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What State Of Oregon employees say

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About State of Oregon

Sourced by ZipRecruiter

Not a traditional company, the State of Oregon is a governmental entity that serves the citizens of Oregon, United States. Based in the capital city of Salem, its industry spans a wide range of public services from health care, education, and transportation, to natural resources, housing, and public safety. Founded with the admission of Oregon to the Union in 1859, it operates on the judicious use of finite resources to enhance the quality of life for present and future generation. Its primary mission is to serve the public through their core values of integrity, accountability, excellence, and equity.

Industry

Public administration

Company size

10,000+ Employees

Headquarters location

Salem, OR, US

Year founded

1859

Social media

Twitter

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