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Technology Operations Associate Jobs (NOW HIRING)

WHIN

Operations Associate

New York, NY

We are looking for an Operations Associate who is... * looking to grow and prosper in a ... Troubleshoot technology equipment (computer laptops, document cameras, printers) * Initiate and ...

Sallie Mae

Associate, Technology Operations

Newark, DE · On-site

What You'll Contribute The Technology Operations Engineer I will be responsible for supporting our maintenance and optimization of our technology systems and infrastructure. What You'll Do * Assist ...

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How much do technology operations associate jobs pay per hour?

As of May 30, 2026, the average hourly pay for technology operations associate in the United States is $26.24, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $30.29 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technology Operations Associate, and why are they important?

To thrive as a Technology Operations Associate, you need a solid understanding of IT systems, troubleshooting, and operational processes, usually backed by a degree in information technology, computer science, or a related field. Familiarity with monitoring tools, ticketing systems, and ITIL frameworks, as well as relevant certifications like CompTIA or ITIL, are commonly required. Strong analytical thinking, attention to detail, and effective communication skills set top performers apart in this role. These skills ensure smooth technology operations, quick issue resolution, and efficient collaboration across teams.

What are some typical challenges faced by Technology Operations Associates, and how can they be addressed?

Technology Operations Associates often encounter challenges such as managing multiple priorities, responding quickly to system outages, and ensuring seamless coordination between technical and non-technical teams. Staying organized, communicating clearly with colleagues, and proactively learning about new technologies are key strategies for overcoming these hurdles. Additionally, developing strong troubleshooting skills and a customer-focused mindset can help associates effectively resolve issues and contribute positively to the overall IT operations environment.

What does a Technology Operations Associate do?

A Technology Operations Associate is responsible for supporting and maintaining an organization’s technology infrastructure. This includes monitoring system performance, troubleshooting technical issues, and assisting with the deployment of new software or hardware. They often work closely with IT teams to ensure systems are running smoothly and efficiently. Their role is essential to minimize downtime and keep technology resources available for employees and customers.

What does a technology associate do?

A Technology Operations Associate is responsible for supporting the daily functioning of technology systems, including monitoring network performance, troubleshooting technical issues, and assisting with system maintenance. They often work with tools like ticketing systems and may require knowledge of hardware, software, and basic cybersecurity practices. The role typically involves collaboration with IT teams and may require certifications such as CompTIA A+ or Network+.

What is the difference between Technology Operations Associate vs Network Support Specialist?

AspectTechnology Operations AssociateNetwork Support Specialist
Required CredentialsAssociate degree or relevant certifications (e.g., CompTIA A+)Associate degree or certifications (e.g., Cisco CCNA)
Work EnvironmentIT departments, tech companies, data centersNetwork operations centers, IT support teams
Employer & Industry UsageTechnology firms, corporate IT departmentsTelecommunications, internet service providers
Common Search & ComparisonYesYes

The Technology Operations Associate and Network Support Specialist roles share similar credentials and work environments, often within IT departments or tech companies. While the associate focuses on overall technology operations, the network support specialist specializes in network infrastructure and troubleshooting. Both roles are essential in maintaining IT systems, but their specific focus areas differ.

What cities are hiring for Technology Operations Associate jobs? Cities with the most Technology Operations Associate job openings:
What are the most commonly searched types of Technology Operations jobs? The most popular types of Technology Operations jobs are:
What states have the most Technology Operations Associate jobs? States with the most job openings for Technology Operations Associate jobs include:
Technology Operations Associate jobs near you
Technical Operations Associate

Technical Operations Associate

Redemption Plus

Overland Park, KS • On-site

Full-time

PTO

Posted 12 days ago

Job description

Technical Operations Associate
Location: Hybrid - Based near either Overland Park, KS or Taunton, MA
Department: IT
Employment Type: Full-Time
Reports To: Chief Technology Officer (CTO)
About Redemption Plus
At Redemption Plus, we're not just a prize supplier - we're Architects of Fun. Since 1996, we've been partnering with family entertainment centers, arcades, and cinemas across the country to create unforgettable guest experiences through curated prizes, smart merchandising strategies, and innovative technology solutions.
As a privately owned, growing company, we operate at the intersection of fun and function. Our tech, operations, and customer-facing teams work closely together to help clients maximize their game room profitability while delivering joy and excitement to families nationwide.
At the heart of Redemption Plus is our team - curious, accountable, and committed to doing excellent work with a sense of urgency. Whether you're working behind the scenes in IT or on the front lines with customers, every role plays a part in our mission.
We live by three core values:
  • Customer Obsession - We anticipate needs and deliver memorable experiences
  • Accountability - We own outcomes, not just activity
  • Hustle - We act with urgency, energy, and excellence in everything we do

About the Role
The Technical Operations Associate is a key member of our IT team, supporting the data systems and business tools that keep our company running smoothly. Reporting directly to the CTO, this role touches a variety of technologies - including Salesforce, SQL, and internal web-based tools - and works cross-functionally with sales, operations, and marketing teams.
This position is not a help desk or desktop support role - it's focused on data accuracy, reporting, and system enablement across teams.
This is an excellent entry point for someone who wants to build technical and analytical expertise in a real-world business environment. You'll receive mentorship, hands-on experience, and the opportunity to grow in areas like data management, process automation, and business system optimization.
What You'll Do
Systems & Data Support
  • Maintain accurate, clean data across Salesforce, pricing platforms, and internal tools
  • Assist with troubleshooting and minor updates to PHP-based internal web applications
  • Identify and resolve data inconsistencies; support internal automation initiatives.

Reporting & Documentation
  • Build and manage Excel-based reports and dashboards
  • Run basic SQL queries to support data extraction and analysis
  • Document processes and workflows to ensure repeatability and compliance

AI & Automation Enablement
  • Design and execute structured prompts to support data analysis, reporting, and operational workflows
  • Build, configure, and maintain custom GPTs and AI-driven tools to support internal business functions
  • Develop and optimize AI-assisted workflows that streamline processes and reduce manual effort across systems
  • Identify and implement automation opportunities across Salesforce, reporting, and internal tools
  • Ensure accuracy, consistency, and reliability of AI-generated outputs within business operations

Cross-Functional Collaboration
  • Partner with internal teams to understand data and system needs
  • Fulfill operational data requests in a timely, accurate manner
  • Participate in team meetings and project planning sessions

Learning & Growth
  • Engage in ongoing training for Salesforce, SQL, PHP, and internal tools
  • Shadow experienced team members and contribute to internal improvement projects
  • Explore paths into systems administration, business intelligence, or development

What We're Looking For
Required Qualifications
  • Bachelor's degree in IT, Computer Science, Business, or a related field - or equivalent experience
  • 0-2 years of professional experience in a technical, operations, or data-driven environment
  • Strong proficiency in Microsoft Excel (pivot tables, formulas, data validation, etc.)
  • Clear communication skills, organizational ability, and high attention to detail
  • Self-starter with a willingness to ask questions, learn quickly, and take initiative
  • Demonstrated integrity - consistently follows through on responsibilities and handles data and decisions with care

Preferred Qualifications
  • Hands-on exposure to Salesforce, PHP, or SQL from coursework, internships, or projects
  • Familiarity with CRM or ERP systems
  • Interest in systems integration, automation, or business operations
  • Experience documenting internal processes or working with structured data
  • Exposure to AI tools or concepts (e.g., ChatGPT, machine learning basics, or process automation using AI-driven systems).
  • Curiosity about leveraging AI to improve efficiency, reporting, or data accuracy across business systems.

Why Join Redemption Plus?
  • Growth Opportunity: Clear path to more advanced roles in business systems, analytics, or IT
  • Mentorship-Driven: Direct access to experienced technical leadership, including the CTO
  • Work-Life Flexibility: Hybrid work schedule with the option to work remotely part of the week
  • Team Culture: Collaborative, fast-moving, values-driven environment
  • Tools & Tech Exposure: Work with Salesforce, SQL, PHP, Excel, and more
  • Benefits: Competitive salary, comprehensive benefits package, and paid time off

Work Environment & Travel
  • Hybrid work model, up to 2 days/week: Must be based near either Overland Park, KS or Taunton, MA
  • Minimal travel required (less than 5%) for team meetings or training

A successful candidate's starting salary will be determined based on a variety of factors, including skills, experience, training, and credentials, as well as geographic location, internal equity, and budget availability. It is not typical for a candidate to start at or near the top of the range, as compensation decisions are made on a case-by-case basis and aligned with business needs.
This is a hybrid position open to candidates located in Massachusetts or Kansas. We are committed to fair, competitive, and equitable compensation practices in all hiring decisions.
Redemption Plus is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We also provide reasonable accommodations for applicants with disabilities during the recruitment process upon request.

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