ZipRecruiter

Log In

1

Technology Operations Associate Jobs in Phoenix, AZ

DraftKings

Operations Associate, Jackpocket

Tempe, AZ

$19/hr

Our teams are energized by innovation and readily embrace emerging technology. We're not waiting ... The Crown Is Yours As an Operations Associate, you'll be at the heart of a fast-paced fulfillment ...

DoorDash

Senior Operations Associate - Robot

Mesa, AZ · On-site

We're hiring a Senior Operations Associate to lead a team of operators to execute against autonomy ... Be an expert in our autonomous technology and help track and convey changes to it * Strive to push ...

TEK Systems

Sales Operations Associate II

Tempe, AZ

$38K - $58K/yr

... technology services. We accelerate business transformation for our customers. Our expertise in ... The Sales Operations Associate II role develops and delivers reporting that supports business ...

next page

Showing results 1-20

All JobsTechnology Operations Associate JobsTechnology Operations Associate Jobs in Phoenix, AZ

Technology Operations Associate information

See Phoenix, AZ salary details

$11

$26

$52

How much do technology operations associate jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for technology operations associate in Phoenix, AZ is $26.06, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $30.10 per hour, depending on experience, location, and employer.

What are some typical challenges faced by Technology Operations Associates, and how can they be addressed?

Technology Operations Associates often encounter challenges such as managing multiple priorities, responding quickly to system outages, and ensuring seamless coordination between technical and non-technical teams. Staying organized, communicating clearly with colleagues, and proactively learning about new technologies are key strategies for overcoming these hurdles. Additionally, developing strong troubleshooting skills and a customer-focused mindset can help associates effectively resolve issues and contribute positively to the overall IT operations environment.

What does a technology associate do?

A Technology Operations Associate is responsible for supporting the daily functioning of technology systems, including troubleshooting hardware and software issues, maintaining network infrastructure, and assisting with system updates. They often work with tools like ticketing systems and may require certifications such as CompTIA or Cisco. The role typically involves collaboration with IT teams and may require availability for on-call support or shift work.

What does a Technology Operations Associate do?

A Technology Operations Associate is responsible for supporting and maintaining an organization’s technology infrastructure. This includes monitoring system performance, troubleshooting technical issues, and assisting with the deployment of new software or hardware. They often work closely with IT teams to ensure systems are running smoothly and efficiently. Their role is essential to minimize downtime and keep technology resources available for employees and customers.

What is the job role of an operations associate?

A Technology Operations Associate is responsible for supporting the daily functioning of technology systems, ensuring smooth operations, troubleshooting technical issues, and maintaining infrastructure. They often work with IT tools, monitor system performance, and assist with process improvements to enhance efficiency.

What does an IT operations associate do?

An IT operations associate is responsible for maintaining and supporting an organization’s technology infrastructure, including servers, networks, and hardware. They monitor system performance, troubleshoot issues, and assist with software updates and security measures, often using tools like ticketing systems and monitoring software. This role requires technical skills, problem-solving ability, and knowledge of IT best practices.

What are the key skills and qualifications needed to thrive as a Technology Operations Associate, and why are they important?

To thrive as a Technology Operations Associate, you need a solid understanding of IT systems, troubleshooting, and operational processes, usually backed by a degree in information technology, computer science, or a related field. Familiarity with monitoring tools, ticketing systems, and ITIL frameworks, as well as relevant certifications like CompTIA or ITIL, are commonly required. Strong analytical thinking, attention to detail, and effective communication skills set top performers apart in this role. These skills ensure smooth technology operations, quick issue resolution, and efficient collaboration across teams.

What is the difference between Technology Operations Associate vs Network Support Specialist?

AspectTechnology Operations AssociateNetwork Support Specialist
Required CredentialsAssociate degree or relevant certifications (e.g., CompTIA A+)Associate degree or certifications (e.g., Cisco CCNA)
Work EnvironmentIT departments, tech companies, data centersNetwork operations centers, IT support teams
Employer & Industry UsageTechnology firms, corporate IT departmentsTelecommunications, internet service providers
Common Search & ComparisonYesYes

The Technology Operations Associate and Network Support Specialist roles share similar credentials and work environments, often within IT departments or tech companies. While the associate focuses on overall technology operations, the network support specialist specializes in network infrastructure and troubleshooting. Both roles are essential in maintaining IT systems, but their specific focus areas differ.

What hot tech job pays $775 000?

High-level executive roles in technology, such as Chief Technology Officer (CTO) or Chief Information Officer (CIO), can reach compensation levels around $775,000 or higher, especially in large corporations or tech firms with stock options and bonuses. These positions require extensive experience, leadership skills, and often advanced certifications or degrees in technology or business management.
What are the most commonly searched types of Technology Operations jobs in Phoenix, AZ? The most popular types of Technology Operations jobs in Phoenix, AZ are:
Technology Operations Associate jobs near you
Infographic showing various Technology Operations Associate job openings in Phoenix, AZ as of July 2026, with employment types broken down into 77% Full Time, and 23% Part Time. Highlights an 97% In-person, and 3% Hybrid job distribution, with an average salary of $54,201 per year, or $26.1 per hour.
Associate-Tech Operations Engineering

Associate-Tech Operations Engineering

American Express

Phoenix, AZ • On-site

$78K - $124K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 5 days ago

American Express rating

8.6

Company rating: 8.6 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

23rd of 148 rated financial services

Job description


Associate, Technology Operations Engineering monitors and maintains technology systems or network infrastructure, provides technical support, and collaborates on the development of new technologies and procedures to align with business objectives.
Responsibilities
  • Monitor application and infrastructure health using enterprise monitoring and observability tools
  • Configure and maintain alerting mechanisms to ensure timely detection and response to incidents
  • Develop and maintain dashboards to provide visibility into system performance, availability, and key metrics
  • Analyze metrics, logs, and traces to proactively identify issues and support root cause analysis
  • Participate in Disaster Recovery (DR) planning, testing, and execution to ensure system resilience and business continuity
  • Perform regular system patching and maintenance activities in line with organizational security and compliance standards
  • Support and adhere to ITIL-based change management processes, including planning, documentation, approvals, and post-implementation validation
  • Monitors network performance, troubleshoot connectivity issues
  • Participate in certificate lifecycle management, including provisioning, renewal, and troubleshooting of SSL/TLS certificates
  • Maintain and manage service accounts (Service IDs), including access provisioning, rotation, and compliance with security policies
  • Maintains accurate documentation of system configurations, runbooks, SOPs, and troubleshooting steps, and generates reports on system performance, incidents, and resolutions

Qualifications
Education and Knowledge:
  • Bachelor's degree in computer science, Computer Engineering, and/or comparable experience
  • Minimum of 4+ years of relevant experience in application development, maintenance, and production support, along with hands-on exposure to Java and distributed systems in enterprise environments.
  • Proficiency in Core Java, Spring Boot, and RESTful API development, with a solid understanding of object-oriented programming and service-oriented architecture.

Work Experience:
  • Experience in production support, including incident management, problem resolution, and root cause analysis in mission-critical, high-availability environments.
  • Strong experience with SQL development, data handling, and large-scale datasets across relational databases (e.g., MySQL, PostgreSQL) and exposure to NoSQL databases (e.g., Cassandra, Couchbase).
  • Solid understanding of system utilities, dataset management, file processing, and job lifecycle management.
  • Experience in application debugging, performance tuning, and system optimization to ensure stability and efficiency.
  • Familiarity with Software Development Lifecycle (SDLC) methodologies, including Agile and/or Waterfall.
  • Proven ability to collaborate across cross-functional teams (business, operations, and distributed technology teams) to deliver reliable, end-to-end solutions.
  • Strong analytical, problem-solving, and communication skills, with the ability to operate effectively in a fast-paced environment.
  • Exposure to distributed system design, including scalability, resilience, and performance optimization concepts.
  • Experience working with NoSQL databases (e.g., Cassandra, Couchbase) in production environments.
  • Familiarity with modernization initiatives, including integration between mainframe and distributed/cloud-based systems.
  • Knowledge of CI/CD pipelines, DevOps practices, and version control tools (e.g., Git).
  • Exposure to cloud platforms (e.g., AWS, Azure, or GCP) and containerization technologies (Docker, Kubernetes).
  • Understanding of monitoring, logging, and observability tools for production systems, such as ELK (Elasticsearch, Logstash, Kibana), Dynatrace, and BigPanda.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.
The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

What American Express employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply