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Technology Operations Associate Jobs (NOW HIRING)

Mondo

Technology Operations Associate

Boston, MA · Remote

$45 - $55/hr

Technology Operations Associate, location is Remote. The start date is TBD for this contract position. Job Title: Technology Operations Associate Location-Type: Remote Start Date Is: ASAP Duration:

New

City of New York

OPERATIONS ASSOCIATE

Manhattan, NY · On-site

$60K - $70K/yr

Relying heavily on data analytics, new technologies, and large-scale outreach tactics, the unit ... The Operations Associate who will report to the Supervisor of PEU Technology & Operations and ...

City of New York

OPERATIONS ASSOCIATE

Manhattan, NY

Relying heavily on data analytics, new technologies, and large-scale outreach tactics, the unit ... The Operations Associate who will report to the Supervisor of PEU Technology & Operations and ...

City of New York

OPERATIONS ASSOCIATE

Manhattan, NY · On-site

Relying heavily on data analytics, new technologies, and large-scale outreach tactics, the unit ... The Operations Associate who will report to the Supervisor of PEU Technology & Operations and ...

Calsoft Systems

Operations Associate

Torrance, CA · On-site

... technology. We are currently accepting applications for an Operations Associate. As Operations ... Associate you will play the vital role of coordinating behind-the-scenes to ensure our projects are ...

WHIN

Operations Associate

New York, NY · On-site

We are looking for an Operations Associate who is... * looking to grow and prosper in a ... Troubleshoot technology equipment (computer laptops, document cameras, printers) * Initiate and ...

Airblox

Operations Associate

Chicago, IL · On-site

Team members at Airblox contribute to a fast-growing, technology-driven environment focused on simplifying and modernizing airfreight capacity management. Role Description The Operations Associate is ...

Amber Charter Schools

Operations Associate

New York, NY · On-site

The Operations Associate supports students, families, and staff and is essential to creating an ... Comfort utilizing technology to communicate, track, and organize work and information (e.g. Google ...

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Technology Operations Associate information

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How much do technology operations associate jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for technology operations associate in the United States is $26.24, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $30.29 per hour, depending on experience, location, and employer.

What does a Technology Operations Associate do?

A Technology Operations Associate is responsible for supporting and maintaining an organization’s technology infrastructure. This includes monitoring system performance, troubleshooting technical issues, and assisting with the deployment of new software or hardware. They often work closely with IT teams to ensure systems are running smoothly and efficiently. Their role is essential to minimize downtime and keep technology resources available for employees and customers.

What are the key skills and qualifications needed to thrive as a Technology Operations Associate?

To thrive as a Technology Operations Associate, you need a solid understanding of IT systems, troubleshooting, and operational processes, usually backed by a degree in information technology, computer science, or a related field. Familiarity with monitoring tools, ticketing systems, and ITIL frameworks, as well as relevant certifications like CompTIA or ITIL, are commonly required. Strong analytical thinking, attention to detail, and effective communication skills set top performers apart in this role. These skills ensure smooth technology operations, quick issue resolution, and efficient collaboration across teams.

What are some typical challenges faced by Technology Operations Associates, and how can they be addressed?

Technology Operations Associates often encounter challenges such as managing multiple priorities, responding quickly to system outages, and ensuring seamless coordination between technical and non-technical teams. Staying organized, communicating clearly with colleagues, and proactively learning about new technologies are key strategies for overcoming these hurdles. Additionally, developing strong troubleshooting skills and a customer-focused mindset can help associates effectively resolve issues and contribute positively to the overall IT operations environment.

What is the difference between Technology Operations Associate vs Network Support Specialist?

AspectTechnology Operations AssociateNetwork Support Specialist
Required CredentialsAssociate degree or relevant certifications (e.g., CompTIA A+)Associate degree or certifications (e.g., Cisco CCNA)
Work EnvironmentIT departments, tech companies, data centersNetwork operations centers, IT support teams
Employer & Industry UsageTechnology firms, corporate IT departmentsTelecommunications, internet service providers
Common Search & ComparisonYesYes

The Technology Operations Associate and Network Support Specialist roles share similar credentials and work environments, often within IT departments or tech companies. While the associate focuses on overall technology operations, the network support specialist specializes in network infrastructure and troubleshooting. Both roles are essential in maintaining IT systems, but their specific focus areas differ.

Is a Technology Operations Associate a good career?

A Technology Operations Associate role involves managing and supporting IT systems, often requiring technical skills, problem-solving, and familiarity with tools like network hardware and software. It can be a good career for those interested in IT infrastructure, offering opportunities for advancement and skill development in a growing field.

What cities are hiring for Technology Operations Associate jobs?

Cities with the most Technology Operations Associate job openings:

What are the most commonly searched types of Technology Operations jobs?

The most popular types of Technology Operations jobs are:

What states have the most Technology Operations Associate jobs?

States with the most job openings for Technology Operations Associate jobs include:

What are popular job titles related to Technology Operations Associate jobs?

For Technology Operations Associate jobs, the most frequently searched job titles are:

Technology Operations Associate jobs near you

Technology Operations Associate

Boston, MA • Remote

Mondo
See more jobs at Mondoexternal

$45 - $55/hr

Contractor

Medical, Dental, Vision, Retirement

Posted 2 days ago

New

Job description

Apply now: Technology Operations Associate, location is Remote. The start date is TBD for this contract position.

Job Title: Technology Operations AssociateLocation-Type: RemoteStart Date Is: ASAPDuration: Contract — at least through EOY, with potential for extensionCompensation Range: $45 - $55/hourBenefits: Eligible for Health, Dental, Vision, 401KMust be authorized to work in the U.S. This position is not eligible for sponsorship. 

Job Description:The Technology Operations Associate supports day-to-day operations of a global membership platform, serving as the frontline resource for digital support issues, ticket triage, documentation, regional stakeholder support, and escalation to technical teams.

Day-to-Day Responsibilities:

  • Own intake and triage of tickets related to membership applications and digital platforms.
  • Troubleshoot login, sign-up, account, checkout, and website/app issues.
  • Resolve issues within scope and escalate complex problems to the appropriate technical team.
  • Support regional teams across different countries, cultures, and time zones.
  • Guide stakeholders through documentation, processes, and troubleshooting steps.
  • Maintain and update runbooks, known issues, workflows, and FAQs.
  • Monitor incidents and communicate status updates to stakeholders.
  • Support UAT, launches, and post-launch hypercare activities.
  • Assist with onboarding and training of regional teams.
  • Participate in an occasional on-call/follow-the-sun support rotation.
  • Support cross-functional technology and digital project rollouts as needed.

Required Qualifications: 

  • 1–3 years of experience in technical e-commerce, digital operations, application support, production support, or platform support.
  • Experience supporting a customer-facing digital platform, preferably e-commerce, membership, loyalty, or mobile.
  • Experience with ticket intake and triage using Jira or a similar ticketing system.
  • Ability to troubleshoot login, sign-up, account, checkout, and website/app issues.
  • Basic understanding of APIs, integrations, and front-end/back-end relationships.
  • Strong communication skills with nontechnical stakeholders.
  • Comfortable managing multiple requests from different regions and shifting between contexts.
  • Able to follow runbooks and documentation while using judgment when issues fall outside standard processes.
  • Willingness to participate in occasional on-call support.
Preferred Qualifications: 
  • Bachelor's degree in IT, Computer Information Systems, Business, or a related field.
  • Salesforce Commerce Cloud or other Salesforce experience.
  • Experience with OAuth, SSO, authentication, or identity/access troubleshooting.
  • Exposure to Akamai, CDN, or web security.
  • API troubleshooting experience using tools such as Postman.
  • UAT, launch support, or post-launch hypercare experience.
  • Global or follow-the-sun support experience.
  • Experience with e-commerce, membership/loyalty programs, or mobile platforms.