Technology Operations Associate Jobs in Delaware

When you join Sallie Mae, you become a champion for all students.

We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way.

We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

What You'll Contribute

The Technology Operations Engineer I will be responsible forsupporting ourmaintenanceand optimization of our technology systems and infrastructure.

What You'll Do

• Assistin the implementation, configuration, and maintenance ofcloud-basedtechnology systems includingsystems integration.

• Assistin the monitoring and maintenance of the Snowflakeplatform.

• Contribute to the development and enforcement of technology operations procedures and guidelines to ensure consistent and secure operations.

• Assistin the creation and generation of routine reports and dashboardsrelating to Snowflake platform usage and cost.

• Utilize SQL and Python to support dataintegration, automation, and analysis.

• Enhance and safeguard Snowflake platform operations by administering rolebased access controls, enforcing network security policies, and evaluating cost impacts to ensure efficient and secure data usage.
  

The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.

What you have

Minimum education,skillsand experiencerequired.

• Basic understanding of RDBMS and their operational role.

• Basic understanding of data management principles, methodologies, and best practices.

• Strong attention to detail, with the ability to accurately handle and organize large volumes of data.

• Familiarity with data entry and data validation techniques.

• Strong organizational skills, with the ability to manage multiple tasks and prioritize effectively.

• Foundational understanding of AI/ML concepts and their practical applications in data workflows.

• Strong analytical skills, including the ability to perform structured budgetanalysis.
  

Preferred education, skills, and experience.

• Bachelor's degree in Computer Science, Information Systems, ora relatedfield. Relevant certifications are a plus.

• 1-2 years of experience in a data management role or a related field.

• Experience with cloud database management. Snowflakehighlypreferred.
  

The Americans with Disabilities Act

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.

Feeling your best helps you do your best:Our benefits take care of the whole you-so you can build your work around your life (not the other way around!).

• Competitive base salaries

• Bonus incentives

• Generous PTO, Floating Holidays and 12 Federal Holidays observed

• Support for financial-well-being and retirement401k with employer match

• Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more

• Employer paid short-term/long-term disability and basic life insurance

• Flexible hybrid working arrangements.

• Paid parental leave and adoption reimbursement programs

• Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)

• Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives

• Tuition Reimbursement and Family Scholarship Programs

• Career development and training opportunities

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