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Technology Operations Associate Jobs in Delaware

Dlapiper

Endpoint Experience Analyst

Wilmington, DE · On-site +1

$100.79K - $160.26K/yr

... s, or professional technical infrastructure; knowledge of document management systems, practice ... Endpoint Administrator Associate (MD-102) preferred. * Microsoft 365 Certified: Modern Desktop ...

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How much do technology operations associate jobs pay per hour?

As of May 31, 2026, the average hourly pay for technology operations associate in Delaware is $26.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $30.34 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technology Operations Associate, and why are they important?

To thrive as a Technology Operations Associate, you need a solid understanding of IT systems, troubleshooting, and operational processes, usually backed by a degree in information technology, computer science, or a related field. Familiarity with monitoring tools, ticketing systems, and ITIL frameworks, as well as relevant certifications like CompTIA or ITIL, are commonly required. Strong analytical thinking, attention to detail, and effective communication skills set top performers apart in this role. These skills ensure smooth technology operations, quick issue resolution, and efficient collaboration across teams.

What are some typical challenges faced by Technology Operations Associates, and how can they be addressed?

Technology Operations Associates often encounter challenges such as managing multiple priorities, responding quickly to system outages, and ensuring seamless coordination between technical and non-technical teams. Staying organized, communicating clearly with colleagues, and proactively learning about new technologies are key strategies for overcoming these hurdles. Additionally, developing strong troubleshooting skills and a customer-focused mindset can help associates effectively resolve issues and contribute positively to the overall IT operations environment.

What does a Technology Operations Associate do?

A Technology Operations Associate is responsible for supporting and maintaining an organization’s technology infrastructure. This includes monitoring system performance, troubleshooting technical issues, and assisting with the deployment of new software or hardware. They often work closely with IT teams to ensure systems are running smoothly and efficiently. Their role is essential to minimize downtime and keep technology resources available for employees and customers.

What does a technology associate do?

A Technology Operations Associate is responsible for supporting the daily functioning of technology systems, including monitoring network performance, troubleshooting technical issues, and assisting with system maintenance. They often work with tools like ticketing systems and may require knowledge of hardware, software, and basic cybersecurity practices. The role typically involves collaboration with IT teams and may require certifications such as CompTIA A+ or Network+.

What is the difference between Technology Operations Associate vs Network Support Specialist?

AspectTechnology Operations AssociateNetwork Support Specialist
Required CredentialsAssociate degree or relevant certifications (e.g., CompTIA A+)Associate degree or certifications (e.g., Cisco CCNA)
Work EnvironmentIT departments, tech companies, data centersNetwork operations centers, IT support teams
Employer & Industry UsageTechnology firms, corporate IT departmentsTelecommunications, internet service providers
Common Search & ComparisonYesYes

The Technology Operations Associate and Network Support Specialist roles share similar credentials and work environments, often within IT departments or tech companies. While the associate focuses on overall technology operations, the network support specialist specializes in network infrastructure and troubleshooting. Both roles are essential in maintaining IT systems, but their specific focus areas differ.

What cities in Delaware are hiring for Technology Operations Associate jobs? Cities in Delaware with the most Technology Operations Associate job openings:
Technology Operations Associate jobs near you
Associate Director Accugenix Operations

Associate Director Accugenix Operations

Charles River Laboratories, Inc.

Newark, DE

$135K - $155K/yr

Full-time

Medical, Retirement, PTO

Posted 13 days ago

Charles River Laboratories rating

8.2

Company rating: 8.2 out of 10

Based on 90 frontline employees who took The Breakroom Quiz

27th of 70 rated pharmaceutical

Job description

For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

Job Overview

Oversee laboratory and data analysis aspects of microbial identification business operations. Direct and monitor operation services in Delaware and responsible for leading the global data review team for the global Accugenix laboratories. 

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:
 

  • Manage activities of operation team in Delaware to ensure optimum performance, accurate results, and on-time performance for Accugenix services.
  • Direct managers and supervisors (Sequencing, MALDI and Data Analysis) through use of TOC/Lean process improvements to establish standards and metrics for measuring department effectiveness.
  • Liaise with R&D, IT and QA for troubleshooting, process optimization, and design and implementation of automation.
  • Manage launch of new products and test methods.
  • Oversee global Accugenix services data quality management and drive corrective actions as necessary.
  • Monitor and report KPIs as required. Utilize performance data to identify and implement process improvements.
  • Establish work procedures and processes that support company and departmental standards, procedures, and strategic directives.
  • Develop and/or review SOPs, special projects, validation documents, change requests, investigations, and CAPAs in compliance with corporate and site regulations. 
  • Develop and oversee the implementation of departmental training programs, including orientation.
  • Support the set-up, training, and validation of new global Accugenix laboratories and Data Review team.
  • Serving as System Owner (SO) for data analysis software and coordinating data analysis software activities.
  • Implement continuous improvement methods to enhance area operations, efficiency, and service to both internal and external customers.
  • Maintain business fundamental numbers for daily tracking and trending of operations.
  • Maintain and recommend improvements for sample tracking databases in accordance with SOPs.
  • Manage personnel activities such as: scheduling, personnel actions (hiring, promotions, transfers, etc.), training and development, providing regular direction and feedback on performance, disciplinary actions and preparing and delivering annual performance and salary reviews.
  • Lead quarterly Accugenix library maintenance and annual library RQ.
  • Assist in the development of short-and long-range operating objectives, organizational structure, staffing requirements and succession plans.
  • Assist in the development and recommendation of departmental budget and authorize expenditures.
  • Support the policy of equal employment opportunity through affirmative action in personnel actions.
  • Ensure adherence to pertinent regulatory requirements and to departmental policies, practices and procedures (SOPs, safety procedures and biosafety protocols).
  • Perform all other related duties as assigned.


QUALIFICATIONS:

  • Education: Bachelor’s Degree (B.A. /B.S.) in Biological Science or related discipline required. Master’s Degree (M.A. /M.S.) is preferred.
  • Experience: Ten or more years of experience in Molecular or Microbiology or related field.
  • Five years’ experience with GMP products preferred. 
  • Prior experience with laboratory operations and management skills preferred.
  • An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
  • Other: Must have working knowledge of the Quality System. Laboratory and management experience are required. Must have a demonstrated track record of accomplishments with strategy and leadership in operational areas, technical knowledge of business process, implementation of cross-functional projects and TOC/Lean Manufacturing or process improvement techniques. Must be proficient in the use of desktop applications, including the MS Office suite (Word, Excel, etc.).
Compensation Data

The pay rate for this role is $135,000 - $155,000 per year. Please note that salaries vary within the range based on factors including, but not limited to, experience, skills, education, certifications, and location.

Physical Requirements

About Microbial Solutions
Our Microbial Solutions business group has a comprehensive portfolio of endotoxin testing, microbial detection and microbial identification products and services is unlike any other, and has been purposefully designed to meet the complex and ever-changing needs of the industry. We help clients to ensure product safety and quality with easy-to-use yet robust testing solutions that satisfy regulatory requirements, support critical decision making and improve operational efficiencies.


About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 20,000 employees within 110 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2019, revenue increased to $2.62 billion.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of 80% of the drugs approved by the FDA in the last five years.

We’re committed to providing benefits that elevate your quality of life.  Based on your position these may include:  bonus/incentives based on performance, 401K, paid time off, stock purchase program, Health and wellness coverage, employee and family wellbeing support programs, and work life balance flexibility.

Equal Employment Opportunity
Charles River Laboratories is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, veteran or disability status.

It is unlawful in some states (including Massachusetts) to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to crrecruitment_US@crl.com. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

For more information, please visit www.criver.com.

What Charles River Laboratories employees say

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About Charles River

Sourced by ZipRecruiter

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients' clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market. With over 20,000 employees within 110 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client's unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. At Charles River, we are passionate about our role in improving the quality of people's lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of 86% of the drugs approved by the FDA in 2021.

Industry

Scientific research and development services

Company size

10,000+ Employees

Headquarters location

Wilmington, MA, US

Year founded

1947

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