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Technical Support Manager Jobs in Georgia (NOW HIRING)

Tractian

Technical Support Engineer

Atlanta, GA · On-site +1

... . Additionally, you'll create support materials and share your expertise to drive technical ... reliability and customer success. Responsibilities * Diagnose and troubleshoot mechanical issues ...

SERVIT INC

T2 Technical Support

Kennesaw, GA

$60K - $65K/yr

ServIT, a Managed Service Provider (MSP) based in Kennesaw, GA, is seeking an experienced Tier 2 ... Resolve complex technical issues escalated from Tier 1 support. * Maintain the uptime and integrity ...

Five Below

Specialist, Technical Support

Forsyth, GA · On-site

$30.67/hr

Manage equipment inventory, coordinate repairs and upgrades, and administer maintenance contracts ... Minimum of 1-2 years in technical support roles; experience in a retail or distribution environment ...

Five Below

Specialist, Technical Support

Forsyth, GA · On-site

$30.67/hr

Manage equipment inventory, coordinate repairs and upgrades, and administer maintenance contracts ... Minimum of 1-2 years in technical support roles; experience in a retail or distribution environment ...

SERVIT INC

T2 Technical Support

Kennesaw, GA · On-site

$60K - $65K/yr

ServIT, a Managed Service Provider (MSP) based in Kennesaw, GA, is seeking an experienced Tier 2 ... Resolve complex technical issues escalated from Tier 1 support. * Maintain the uptime and integrity ...

ServIT

T2 Technical Support

Kennesaw, GA · On-site

$60K - $65K/yr

ServIT, a Managed Service Provider (MSP) based in Kennesaw, GA, is seeking an experienced Tier 2 ... Resolve complex technical issues escalated from Tier 1 support. * Maintain the uptime and integrity ...

MacStadium

Technical Support Specialist

Atlanta, GA · On-site +1

$55K - $70K/yr

Apple Business Manager (ABM) and MDM enrollment: End-to-end ownership of ABM and MDM onboarding for ... years in technical customer support, help desk, IT support, or a similar role * Comfortable in ...

Booz Allen Hamilton

Technical Support Engineer

Columbus, GA · On-site

$69K - $158K/yr

Technical Support Engineer The Opportunity: As the client's personnel, you'll maintain and execute ... The client's engineering team is responsible for managing the network, maintaining an Authority to ...

Crew Career Center

Technical Support Analyst

Duluth, GA · On-site

ABOUT THIS POSITION As part of our award-winning Client Success Department, the Technical Support ... Prior use of Salesforce or another customer relationship management software * Bachelor's Degree ...

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Technical Support Manager information

See Georgia salary details

$24.9K

$72.5K

$124.5K

How much do technical support manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for technical support manager in Georgia is $72,544.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,900.00 and $87,800.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs
What are the most commonly searched types of Technical Support jobs in Georgia? The most popular types of Technical Support jobs in Georgia are:
What are popular job titles related to Technical Support Manager jobs in Georgia? For Technical Support Manager jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Technical Support Manager jobs in Georgia look for? The top searched job categories for Technical Support Manager jobs in Georgia are:
What cities in Georgia are hiring for Technical Support Manager jobs? Cities in Georgia with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $72,544 per year, or $34.9 per hour.

Technical Support Engineer

Tractian

Atlanta, GA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Job description

Customer at Tractian
The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening relationships with industry leaders like Hyundai, Bosch, and Kraft Heinz, we ensure our Enterprise clients achieve unparalleled success with Tractian solutions. As recognized innovators in industrial technology, our team delivers immediate ROI, fosters long-term partnerships, and drives world-class net revenue retention. At Tractian, every team member is empowered to make a meaningful impact, rewarded for excellence, and supported in creating lasting value for our customers.
What you'll do
As a Technical Support Engineer, you'll troubleshoot mechanical issues, provide timely solutions, and ensure exceptional client satisfaction. You'll collaborate with the development team to improve our products, deliver remote support via Helpdesk and email, and document actions in HubSpot CRM. Additionally, you'll create support materials and share your expertise to drive technical reliability and customer success.
Responsibilities
  • Diagnose and troubleshoot mechanical issues using vibration spectrum analysis, advanced PdM tools, and customer-provided context.
  • Resolve complex technical problems by delivering accurate and timely engineering solutions.
  • Collaborate with the development team to report bugs and recommend improvements based on client feedback and technical insights.
  • Deliver exceptional technical support via Helpdesk, email, and remote sessions, ensuring prompt issue resolution and thorough documentation in HubSpot CRM.
  • Develop and maintain support resources, including documentation and knowledge bases, to empower both clients and the team with technical expertise.
  • Foster customer satisfaction by actively listening to client needs and consistently providing outstanding service.

Requirements
  • Vibration Analysis CAT III certification.
  • At least 5 years of experience troubleshooting in industrial manufacturing environments.
  • Ability to work Eastern Standard Time (EST) hours.
  • Exceptional verbal and written communication skills, with the ability to convey technical concepts clearly.
  • Comprehensive knowledge of industrial processes and PPCM (Planning, Programming, and Control of Maintenance) operational routines.

Compensation
Competitive Salary
Premium Medical, Dental, and Vision Coverage
Paid Time Off (PTO): 15 Days
401(k) Retirement Plan
Language Learning Opportunities - Take advantage of optional, fully funded Portuguese or Spanish courses to enhance your skills and global reach.
Gympass Membership - Access a wide range of gyms and training programs.
Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities.
Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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