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Technical Support Manager Jobs in Georgia (NOW HIRING)

Fortinet

Technical Support Specialist

Atlanta, GA · On-site

Manage cases until case closure, taking the initiative to follow up internally as required to ... Previous experience providing technical support, preferably supporting data networking products and ...

Fortinet, Inc.

Technical Support Specialist

Atlanta, GA · On-site

Manage cases until case closure, taking the initiative to follow up internally as required to ... Previous experience providing technical support, preferably supporting data networking products and ...

Fortinet, Inc.

Technical Support Specialist

Atlanta, GA · On-site

Manage cases until case closure, taking the initiative to follow up internally as required to ... Previous experience providing technical support, preferably supporting data networking products and ...

Graitec

Technical Support Specialist

Atlanta, GA

Manage and resolve incoming technical support requests via multiple channels (ticketing system, email, phone) in line with defined SLAs * Provide troubleshooting and resolution for software-related ...

Kiongroup

Technical Support Associate

Atlanta, GA

$65K - $80K/yr

The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.

Kiongroup

Technical Support Associate

Atlanta, GA · On-site

$65K - $80K/yr

The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.

Trilyon, Inc.

Technical Support Analyst

Forsyth, GA · On-site

Technical Support Analyst Location: Forsyth, GA or Decatur, GA (Hybrid) Duration: 7+ Months (with ... Manage and administer the Google Chrome Management Console for devices and users including Gmail ...

Booz Allen Hamilton

Technical Support Engineer

Columbus, GA · On-site

$69K - $158K/yr

Technical Support Engineer The Opportunity: As the client's personnel, you'll maintain and execute ... The client's engineering team is responsible for managing the network, maintaining an Authority to ...

Xplor

Technical Support Specialist

Atlanta, GA · Remote

$50K - $55K/yr

Reporting into the Customer Support Manager, you'll be responsible for ensuring that our clients ... Basic knowledge of Technical Support processes, systems, and applications - e.g Intercom

New

Tractian

Technical Support Engineer

Atlanta, GA · Remote

... . Additionally, you'll create support materials and share your expertise to drive technical ... reliability and customer success. Responsibilities * Diagnose and troubleshoot mechanical issues ...

Five Below, In.c

Specialist, Technical Support

Forsyth, GA · On-site

$30.67/hr

Manage equipment inventory, coordinate repairs and upgrades, and administer maintenance contracts ... Minimum of 1-2 years in technical support roles; experience in a retail or distribution environment ...

CONEXON

Technical Support Representative

Mcdonough, GA · On-site

The Technical Support Representative will work in a fast-paced in person call center environment ... Communicate clearly and effectively with end users, colleagues, and management to quickly resolve ...

Caresoft Inc.

Technical Support Analyst

Forsyth, GA · On-site

$33 - $37/hr

Technical Support Analyst Location: : Forsyth, GA 31029 (Hybrid) Duration: Long Term Skills ... Hands on experience managing Google Workspace and Google Workspace for Education and Chrome OS ...

Xplor

Technical Support Specialist

Atlanta, GA · On-site +1

$50K - $55K/yr

Reporting into the Customer Support Manager, you'll be responsible for ensuring that our clients ... Basic knowledge of Technical Support processes, systems, and applications - e.g Intercom

Conexon

Technical Support Representative

Mcdonough, GA · On-site

The Technical Support Representative will work in a fast-paced in person call center environment ... Communicate clearly and effectively with end users, colleagues, and management to quickly resolve ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Georgia

Technical Support Manager information

See Georgia salary details

$24.9K

$72.5K

$124.5K

How much do technical support manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for technical support manager in Georgia is $72,544.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,900.00 and $87,800.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs
What are the most commonly searched types of Technical Support jobs in Georgia? The most popular types of Technical Support jobs in Georgia are:
What are popular job titles related to Technical Support Manager jobs in Georgia? For Technical Support Manager jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Technical Support Manager jobs in Georgia look for? The top searched job categories for Technical Support Manager jobs in Georgia are:
What cities in Georgia are hiring for Technical Support Manager jobs? Cities in Georgia with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $72,544 per year, or $34.9 per hour.

Technical Support Specialist

Fortinet

Atlanta, GA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

Fortinet is looking for an experienced technical support Specialist to join our Atlanta, GA office to provide exceptional customer service and technical help for our loyal customers.

The candidate would join our support team that specializes in supporting the following Centralized Management & SOC Solutions from Fortinet:

FortiAnalyzer -- Centralized Logging & Reporting

FortiManager -- Centralized Configuration Management

The engineer will also interface with our QA and software development team to solve customer problems and identify bugs through replication and testing. Wherever possible, the products supported will be actively promoted while looking out for ways that Fortinet can improve both products and documentation.

The ideal candidate is not only technical, but also energetic and passionate about working for Fortinet and supporting our products. This is a great opportunity to learn all aspects of the products that we support in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.

As a Technical Support Specialist, you will:

  • Provide direct technical web and telephone support
  • Ensure that reported issues are well understood and the needed information is collected
  • Troubleshooting FortiAnalyzer and FortiManager
  • Recommend corrective actions based on analysis of collected information
  • Provide Customer education where needed due to gaps in networking, product knowledge etc.
  • Consult technical documentation, bulletins and release notes for known problems
  • Reproduce customer environments using lab equipment and report bugs
  • Recommend alternative solutions or workarounds
  • Manage cases until case closure, taking the initiative to follow up internally as required to obtain changes or solutions needed to resolve the customer's issue
  • Manage customer communications and expectations until the closure of each case
  • Provide knowledge transfer to peer engineers

We are Looking for:

  • 4+ years' experience in a technical support role in a networking/security company or equivalent education
  • Strong understanding of TCP/IP, routing protocols, L2/L3 switches
  • Experience with security products (especially firewalls and VPN gateways)
  • Strong troubleshooting and problem-solving skills
  • Previous experience providing technical support, preferably supporting data networking products and/or security products.
  • Strong English skills both written and verbal.

 

Good to Have:

  • Centralized Configuration Management Tools
  • SQL syntax & select statement design
  • VM/Cloud Environments
  • Linux administration (e.g., using YAML to update components) and troubleshooting (system files, processes, permissions).

Must be authorized to work in the U.S. without sponsorship.

Educational Requirement:

  • Bachelor's degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience is desirable

Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program. Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location. All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company's discretion.

Why Join Us: 

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe

Apply