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Technical Support Manager Jobs in Georgia (NOW HIRING)

Ubertal Inc

Technical Support Analyst

Forsyth, GA · On-site

Technical Support Analyst Location: Forsyth, GA (Hybrid--3 days onsite, 2 days telework after ... Manage and administer Google Chrome Management Console and Google Workspace for Enterprise ...

RELX

Technical Support Specialist

Alpharetta, GA

$44K - $74K/yr

About the Role We are seeking a Technical Support Specialist - Law Enforcement Solutions to provide ... Experience with Records Management Systems (RMS) and related law enforcement applications.

LexisNexis

Technical Support Specialist

Alpharetta, GA · On-site

$44K - $74K/yr

About the Role We are seeking a Technical Support Specialist - Law Enforcement Solutions to provide ... Experience with Records Management Systems (RMS) and related law enforcement applications.

Glytec

Technical Support Specialist

Atlanta, GA · On-site +1

Technical Support Specialist Full-Time On-Call Rotation For 20 years, Glytec has built an insulin ... Solid critical thinking, problem-solving, time management, and organizational skills with close ...

LexisNexis

Technical Support Specialist

Alpharetta, GA · On-site

$44K - $74K/yr

About the Role We are seeking a Technical Support Specialist - Law Enforcement Solutions to provide ... Experience with Records Management Systems (RMS) and related law enforcement applications.

Graitec

Technical Support Specialist

Atlanta, GA · On-site

This role is responsible for managing support requests, resolving technical issues related to software, licensing, and installation, and ensuring an excellent customer experience. Working within a ...

Hayward

Technical Support Specialist

Atlanta, GA

Organized and detail-oriented with the ability to manage multiple priorities effectively. * Willingness to travel occasionally for customer visits, trade shows, and technical support. #LI-JM1

Fortinet

Technical Support Specialist

Atlanta, GA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage cases until case closure, taking the initiative to follow up internally as required to ... Previous experience providing technical support, preferably supporting data networking products and ...

Fortinet, Inc.

Technical Support Specialist

Atlanta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage cases until case closure, taking the initiative to follow up internally as required to ... Previous experience providing technical support, preferably supporting data networking products and ...

Fortinet, Inc.

Technical Support Specialist

Atlanta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage cases until case closure, taking the initiative to follow up internally as required to ... Previous experience providing technical support, preferably supporting data networking products and ...

Graitec

Technical Support Specialist

Atlanta, GA · On-site

Manage and resolve incoming technical support requests via multiple channels (ticketing system, email, phone) in line with defined SLAs * Provide troubleshooting and resolution for software-related ...

Graitec

Technical Support Specialist

Atlanta, GA · On-site

Manage and resolve incoming technical support requests via multiple channels (ticketing system, email, phone) in line with defined SLAs * Provide troubleshooting and resolution for software-related ...

Trilyon, Inc.

Technical Support Analyst

Forsyth, GA · On-site

Technical Support Analyst Location: Forsyth, GA or Decatur, GA (Hybrid) Duration: 7+ Months (with ... Manage and administer the Google Chrome Management Console for devices and users including Gmail ...

Salesforce, Inc.

Technical Support Engineer

Atlanta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Manage multiple customer issues simultaneously while prioritizing work in a fast-paced technical support environment. * Develop and maintain deep technical expertise in Salesforce platform ...

Tractian

Technical Support Engineer

Atlanta, GA · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... . Additionally, you'll create support materials and share your expertise to drive technical ... reliability and customer success. Responsibilities * Diagnose and troubleshoot mechanical issues ...

CONEXON

Technical Support Representative

Mcdonough, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Technical Support Representative will work in a fast-paced in person call center environment ... Communicate clearly and effectively with end users, colleagues, and management to quickly resolve ...

Conexon

Technical Support Representative

Mcdonough, GA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Technical Support Representative will work in a fast-paced in person call center environment ... Communicate clearly and effectively with end users, colleagues, and management to quickly resolve ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Georgia

Technical Support Manager information

See Georgia salary details

$24.9K

$72.5K

$124.5K

How much do technical support manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for technical support manager in Georgia is $72,544.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,900.00 and $87,800.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Georgia?

The most popular types of Technical Support jobs in Georgia are:

What are popular job titles related to Technical Support Manager jobs in Georgia?

For Technical Support Manager jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Technical Support Manager jobs in Georgia look for?

The top searched job categories for Technical Support Manager jobs in Georgia are:

What cities in Georgia are hiring for Technical Support Manager jobs?

Cities in Georgia with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $72,544 per year, or $34.9 per hour.

Technical Support Analyst

Ubertal Inc

Forsyth, GA • On-site

Contractor

Re-posted 19 days ago

Job description

Job Title: Technical Support Analyst

Location: Forsyth, GA (Hybrid—3 days onsite, 2 days telework after training)
Job Type: Contract | Full-Time
Start Date: November 24, 2025
End Date: June 30, 2026
Openings: 1

About the Role

Seeking a Technical Support Analyst to provide ongoing user support, system administration, and device management for Chrome OS and Google Workspace environments. The position requires both remote and onsite work, including travel to correctional facilities and other state locations, supporting a large-scale, educational technology environment for end users and staff.

Key Responsibilities

  • Manage and administer Google Chrome Management Console and Google Workspace for Enterprise/Education.

  • Track domain metrics including usage, user status, storage, security, and file sharing.

  • Configure, deploy, and update Chromebooks, extensions, and related educational applications.

  • Provide tier 1–2 technical support for users on Chrome OS, Google Workspace, and web-based instructional platforms.

  • Troubleshoot hardware, software, connectivity, Wi-Fi, and endpoint security issues.

  • Enforce device and user policies—content filters, sign-in controls, and security settings.

  • Maintain up-to-date inventory records for devices and peripherals.

  • Document support procedures, user guides, and troubleshooting steps for staff.

  • Analyze support trends and recommend improvements in device management and user experience.

  • Collaborate with instructional technology teams to ensure digital learning compatibility.

  • Support Apple devices (Mac support).

  • Travel across Georgia for onsite support as needed (mileage reimbursed for correctional facility visits).

Required Qualifications

  • Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).

  • 2+ years of hands-on experience managing Google Workspace for Education/Enterprise and Chrome OS devices.

  • Proficiency in Google Admin Console, Chrome Management Console, Google Workspace.

  • Proficiency in Apple products and Mac device support.

  • 2+ years supporting IT in an enterprise or educational environment.

  • Knowledge of network connectivity, Wi-Fi troubleshooting, and endpoint security best practices.

  • Experience supporting web applications and learning management systems (LMS).

  • Strong problem-solving, customer service, documentation, and communication skills.

Preferred Qualifications

  • Google Certified IT Support Professional, Google Certified Administrator.

  • Experience with large-scale Chromebook deployments.

  • Familiarity with content filtering and device compliance tools.

Working Conditions

  • Hybrid office with three days onsite/ two days telework after initial six-month training period.

  • Travel required throughout Georgia (must be comfortable visiting correctional facilities).

  • Occasional lifting up to 25 lbs.

  • Fast-paced, educational and enterprise technology environment.

Key Skills

Google Workspace | Chrome OS | Device Management | Technical Support | Apple/Mac Support | Network Troubleshooting | Inventory Management | LMS Support | Documentation | Educational Technology | Hybrid Work