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Technical Support Engineer Remote Jobs in Texas (NOW HIRING)

Olsson

Geotechnical Engineer - Remote

Dallas, TX · On-site +1

As a Remote Geotechnical Engineer, you will perform geotechnical engineering design, project ... You will also process design calculations, generate technical report documents, develop project ...

ICF

Senior Transmission Line Engineer - REMOTE

Houston, TX · Remote

$99K - $137K/yr

Title: Senior Transmission Line Engineer Location: Remote US Ready to make a difference? We are ... Develop and present technical reports , support marketing and business development efforts, and ...

KEYENCE

Field Application Engineer

Austin, TX · On-site +1

$54K - $81K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begin July 2026 Multiple U.S ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

KEYENCE

Field Application Engineer

The Woodlands, TX · On-site +1

$54K - $81K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begin July 2026 Multiple U.S ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

KEYENCE

Field Application Engineer

Frisco, TX · On-site +1

$54K - $81K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begin July 2026 Multiple U.S ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

KEYENCE

Field Application Engineer '27

Austin, TX · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

KEYENCE

Field Application Engineer '27

Frisco, TX · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

KEYENCE

Field Application Engineer '27

The Woodlands, TX · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

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Technical Support Engineer Remote information

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$34.9K

$73.6K

$111.3K

How much do technical support engineer remote jobs pay per year?

As of Jul 17, 2026, the average yearly pay for technical support engineer remote in Texas is $73,631.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $91,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What Does a Technical Support Engineer Who Works Remotely Do?

As a remote technical support engineer, you work from home or anywhere to provide customer service and help clients troubleshoot any issue they have with their hardware or software. Many technical support engineers focus on specific products. As part of this IT job, you may evaluate customer questions or complaints, reference support manuals, determine the best method of resolution, and promote the best possible experience for customers. Some technical support engineers focus on the interior of a company rather than customers, in which case you help other employees as needed. When done remotely, this job involves providing help by phone, email, or live chat.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a Technical Support Engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by Technical Support Engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
More about Technical Support Engineer Remote jobs
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Technical Support Engineer Remote jobs near you
Technical Solutions Engineer - Data Centers

Technical Solutions Engineer - Data Centers

Hitachi

Dallas, TX • Remote

Full-time

Re-posted 22 days ago

Job description

Location:

Remote - North Carolina, United States

Job ID:

R0123029

Date Posted:

2026-03-26

Company Name:

HITACHI ENERGY USA INC

Profession (Job Category):

Engineering & Science

Job Schedule:

Full time

Remote:

Yes

Job Description:

Join us in shaping the future of nextgeneration data center power systems. As a Technical Solutions Engineering - Data Center, you'll partner closely with customers to design, optimize, and implement cuttingedge electrical power delivery solutions that support the fastevolving demands of highefficiency, highdensity digital infrastructure. You'll serve as a trusted technical advisor-connecting deep engineering insight with realworld applications and emerging market needs.
Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.
In this role, you'll blend application engineering, solutions development, and strategic customer engagement-while contributing directly to innovation across our data center portfolio. If you're energized by technical problemsolving, building strong customer relationships, and influencing the direction of tomorrow's power technologies, this is the place to make a real impact.
This position is remote, with residency required in the surrounding areas of San Francisco or Dallas/Fort Worth. Travel: 30%-50%.

How You'll Make an Impact

  • Collaborate with product and business teams to shape application strategies.

  • Support sales with technical training, documentation, and expertise.

  • Deliver consultative guidance to operations and engineering partners.

  • Develop and promote methods to optimize transformer components.

  • Lead advanced engineering assignments using innovative approaches.

  • Create and enhance technical solutions that elevate customer satisfaction.

  • Coordinate testing, manufacturing, and installation activities.

  • Serve as a technical liaison across internal and external stakeholders.

Your Background

  • Bachelor's degree in Electrical, Mechanical, or related engineering field.

  • Minimum 5 years of experience in data center environments.

  • Strong understanding of design, manufacturing, and testing processes.

  • Demonstrated ability to manage complex technical projects.

  • Skilled communicator with collaborative problemsolving abilities.

  • Experience in customerfacing technical support is beneficial.

More About Us

  • Hitachi Energy is committed to advancing a sustainable energy future for all.

  • We provide global development pathways, continuous learning, and a culture that values innovation.

  • Join a diverse, inclusive team where your ideas and contributions help shape realworld impact.

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
Hitachi Vantara logo

About Hitachi Vantara

Sourced by ZipRecruiter

Hitachi Rail is a fully integrated, global provider of rail solutions across rolling stock, signaling, service & maintenance, digital technology and turnkey. With a presence in 38 countries across three continents and over 13,000 employees, our mission is to contribute to society through the continuous development of superior rail transport solutions.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Santa Clara, CA, US

Year founded

2017

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