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Technical Communications Jobs (NOW HIRING)

As the Technical Communicator you will be responsible for providing technical support on ... This job also requires Troubleshooting assistance, failure analysis reporting, DSN communications ...

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Technical Communicator

Bakersfield, CA · On-site

$70K - $80K/yr

Overview Technical Communicator Quinn Company, your local Caterpillar dealer Bakersfield, California $70k- $80k Are you a highly skilled technician or technical support professional who excels at ...

Technical Communicator

Lisle, IL · On-site

$60K - $80K/yr

Prepare failure analyses, technical reports, and service communications. * Issue Tracking & Documentation : Monitor and report recurring product concerns. * Warranty & Product Support : Assist with ...

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As the Technical Communicator you will be responsible for providing technical support on ... This job also requires Troubleshooting assistance, failure analysis reporting, DSN communications ...

Associates degree in Technical Communications or related field, bachelor's degree preferred. Working knowledge of desktop publishing and document production, including Adobe FrameMaker version 8.0 or ...

Support development of technical communications and outreach materials related to aviation safety, NAS performance, and emerging technologies * Analyze and organize content to improve clarity ...

This position focuses on internal communications and technical documentation, supporting software applications and analytics dashboards used across the organization. The ideal candidate is detail ...

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Communications Analyst

Washington, DC · On-site

$115K - $130K/yr

Demonstrated ability to translate technical or programmatic information into clear, accessible content. * Experience managing communication workflows, content calendars, email campaigns, or outreach ...

Communications Analyst

Washington, DC · On-site

$91K - $119K/yr

Demonstrated ability to translate technical or programmatic information into clear, accessible content. * Experience managing communication workflows, content calendars, email campaigns, or outreach ...

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Technical Communications information

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How much do technical communications jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for technical communications in the United States is $21.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $21.39 per hour, depending on experience, location, and employer.

What is the difference between Technical Communications vs Technical Writing?

AspectTechnical CommunicationsTechnical Writing
Primary FocusBroader communication strategies, including training, manuals, and multimediaCreating clear, concise technical documents and manuals
Skills & CertificationsCommunication, project management, multimedia skills; certifications like CMP or CPTCWriting, editing, technical knowledge; certifications like STC membership or technical writing certificates
Work EnvironmentCross-functional teams, training sessions, multimedia productionDocument creation, editing, technical review
Industry UsageUsed across tech, manufacturing, healthcare for comprehensive communicationPrimarily in tech, engineering, and software industries for documentation

Technical Communications encompasses a wider range of communication activities, including training and multimedia, while Technical Writing focuses specifically on creating technical documents. Both roles require strong writing skills and technical knowledge, but Technical Communications often involves broader communication strategies and multimedia tools.

What can I do with a technical communication degree?

A degree in technical communication prepares individuals for roles such as technical writer, documentation specialist, or content developer, focusing on creating clear technical materials for various audiences. Skills in writing, editing, and tools like Adobe FrameMaker or MadCap Flare are often essential, and certifications can enhance job prospects. These professionals work in industries like technology, healthcare, and engineering, often collaborating with engineers and subject matter experts.

What are the key skills and qualifications needed to thrive as a Technical Communications professional, and why are they important?

To thrive as a Technical Communications professional, you need strong writing, editing, and information design skills, often supported by a degree in English, communications, or a related field. Familiarity with tools like Adobe FrameMaker, MadCap Flare, and content management systems (CMS), as well as certifications such as the Certified Professional Technical Communicator (CPTC), are commonly expected. Exceptional attention to detail, problem-solving abilities, and effective collaboration are standout soft skills in this role. These skills ensure that complex technical concepts are conveyed clearly and accurately to diverse audiences, supporting user understanding and organizational objectives.

What are Technical Communications?

Technical communications refer to the process of conveying complex technical information in a clear, concise, and accessible manner to a specific audience. This can include writing user manuals, creating instructional materials, developing online help systems, and producing documentation for products and services. Technical communicators often work closely with engineers, product managers, and subject matter experts to gather information and ensure accuracy. Their goal is to make technical information understandable and usable for non-expert users and stakeholders.

What is the highest paying job in communication?

In the field of technical communications, senior roles such as Director of Technical Communications or Communications Director tend to have the highest salaries, often exceeding six figures. These positions typically require extensive experience, strong leadership skills, and expertise in tools like content management systems and technical writing standards.

What are some common challenges faced by Technical Communications professionals when working with subject matter experts (SMEs)?

Technical Communications professionals often collaborate closely with SMEs to gather and accurately convey complex information. A common challenge is translating highly technical or specialized concepts into clear, user-friendly documentation without losing essential details. Additionally, coordinating with busy SMEs who may have limited time for interviews or reviews requires strong communication and project management skills. Building effective relationships and using collaborative tools can help streamline the information-gathering process and ensure documentation is both accurate and accessible.

What jobs use communication tech?

Jobs in technical communications, such as technical writers, editors, and documentation specialists, use communication technology to create manuals, guides, and online help systems. These roles often require proficiency with tools like content management systems, authoring software, and collaboration platforms, and may involve working closely with engineers, developers, or product teams.

What do you do in technical communication?

A technical communicator creates, edits, and organizes technical documents such as user manuals, guides, and online help systems to clearly convey complex information. They often use tools like Adobe FrameMaker or MadCap Flare and collaborate with engineers and subject matter experts to ensure accuracy and clarity. Strong writing, editing skills, and understanding of technical concepts are essential in this role.
More about Technical Communications jobs
What cities are hiring for Technical Communications jobs? Cities with the most Technical Communications job openings:
What are the most commonly searched types of Technical Communications jobs? The most popular types of Technical Communications jobs are:
What states have the most Technical Communications jobs? States with the most job openings for Technical Communications jobs include:
Technical Communicator

Technical Communicator

Yancey Bros. Co.

Austell, GA

Full-time

Posted 12 days ago

Be an early applicant


Yancey Bros. rating

7.8

Company rating: 7.8 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

63rd of 146 rated vehicle equipment hire


Job description

Who We Are:

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing:

As the Technical Communicator you will be responsible for providing technical support on Earthmoving Equipment and Engines. Research systems operations, service magazines, TIB’s and service letters and provide that information of our technicians, PSSRs and management. This job also requires Troubleshooting assistance, failure analysis reporting, DSN communications to Cat and technicians, sales reps and customers to enhance the service, sales and reliability of the Caterpillar Product.

Primary Responsibilities:
  • Assist technicians with machine problems and locate technical information for Technicians.
  • AFA investigations. Proper write up and present findings as needed to interested parties.
  • Provide proactive information as it pertains to known problems, troubleshooting and info learned from previous issues, T/C teleconferences and Cat DSN.
  • Print schematics for Technicians and customers (billing required for customer).
  • Obtain parts prints from Cat Technical for machining and welding repairs.
  • Identify repetitive problems and find solutions to the problem for Caterpillar using DPPM.
  • Problem management of field follow machines.
  • Active involvement in Dealer Product Problem Management
  • Work with factory and engineers to solve performance-related problems on specific applications of a single machine.
  • Work with customers to provide technical support.
  • Find parts information that is not in SIS or is not easily found in SIS.
  • Determine whether machines are performing to Caterpillar specifications or not.
  • Determine when a machine has a Service Letter, TIB or Service Magazine that covers a problem that a customer may have.

Additional Responsibilities:

  • Attend training and conferences to stay current on new products.
  • Branch/Field visits as needed for hands-on support.
  • Assist warranty clerks in determining a repair root cause.
  • Provide support for ET and SIS software to customers that have purchased from us.
  • Perform other duties as assigned.
    • PIP/PSP projects for customer issues
    • Customer specific application issues.
    • Customer system operation guide.
Who We Are Looking For:

To be successful in this position you should be able to successfully troubleshoot with our technicians, on customer machine issues over the phone or in person. The ability to multitask, problem solve and be organized are essential to this position as well.

Education/Experience:
  • High school or equivalent
  • Minimum of 6-years of mechanical or relevant experience
Required Qualifications / Skills:
  • Must have extensive knowledge of the Caterpillar Product line, specifically hydraulic, electrical, and mechanical systems used on Caterpillar machines.
  • Ability to interpret and use test results obtained from Caterpillar software used in the trouble shooting process.
  • Ability to read and interpret hydraulic and electrical schematics.
  • Ability to convey information to Caterpillar so they can understand exactly what type of problems our machines are having.
  • Knowledge of Yancey systems, Sales-Link/Service-Link, for service, parts and sales functions.
  • Knowledge of MS Office products to produce reports and presentations concerning the Caterpillar product. Internet skills to research products used in repair of the Caterpillar product.
  • Ability to communicate complicated system problems and solutions to engineers, end users, and technicians.
  • Communication, keyboarding skills, and mechanical aptitude, are critical
  • Learn new processes Cat provides.
Preferred Qualifications / Skills:
  • College or Technical degree a plus

Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

  • Safety: We value the lives and health of our team and customers above all else.
  • Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
  • Teamwork: We work as one across our organization for the benefit of our customers.

Ideal candidates will demonstrate the following values:

  • Acting and working in a safe manner
  • Exhibiting honesty and integrity
  • Acting in a fair and ethical manner
  • Team mentality
  • Delivering quality results
  • Embraces change / improvement
  • Exhibiting superior customer service skills
  • Exhibiting pride and ownership
  • Working with a sense of urgency
  • Exhibiting a winning attitude
What We Offer:

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure
  • Competitive Pay
  • Individual Bonus Opportunities Available
  • Technician Tool Allowance
  • 401k Plan Strong Company Match
  • Employee Profit Sharing
  • Financial Wellness Coaching
Employee Wellness Program
  • Medical, Vision, Dental Insurance
  • Prescription Drug Coverage
  • Flexible Spending Accounts
  • Short & Long Term Disability
  • Group Life Insurance
Personal Time Off
  • Paid Holidays
  • Paid Sick Leave
Career Development
  • Tuition Reimbursement
  • Ongoing Training
  • Advancement Opportunities

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