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## Technical Communications Associate IIApplylocations: Pittsburghtime type: Full timeposted on: Posted 2 Days Agojob requisition id: R424**Position Summary**This writing-focused position will work to ...

Altorfer CAT

Technical Communicator - Power

Addison, IL · On-site

$80K - $110K/yr

Qualifications * 8 + years of experience in technical communications within industrial equipment and power generation environments. * Effective communicative ability - both oral and in written ...

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How much do technical communications jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for technical communications in the United States is $21.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $21.39 per hour, depending on experience, location, and employer.

What is technical communications?

Technical communications refer to the process of conveying complex technical information in a clear, concise, and accessible manner to a specific audience. This can include writing user manuals, creating instructional materials, developing online help systems, and producing documentation for products and services. Technical communicators often work closely with engineers, product managers, and subject matter experts to gather information and ensure accuracy. Their goal is to make technical information understandable and usable for non-expert users and stakeholders.

What are some common challenges faced by technical communications professionals when working with subject matter experts (SMEs)?

Technical Communications professionals often collaborate closely with SMEs to gather and accurately convey complex information. A common challenge is translating highly technical or specialized concepts into clear, user-friendly documentation without losing essential details. Additionally, coordinating with busy SMEs who may have limited time for interviews or reviews requires strong communication and project management skills. Building effective relationships and using collaborative tools can help streamline the information-gathering process and ensure documentation is both accurate and accessible.

What are the key skills and qualifications needed to thrive as a technical communications professional, and why are they important?

To thrive as a Technical Communications professional, you need strong writing, editing, and information design skills, often supported by a degree in English, communications, or a related field. Familiarity with tools like Adobe FrameMaker, MadCap Flare, and content management systems (CMS), as well as certifications such as the Certified Professional Technical Communicator (CPTC), are commonly expected. Exceptional attention to detail, problem-solving abilities, and effective collaboration are standout soft skills in this role. These skills ensure that complex technical concepts are conveyed clearly and accurately to diverse audiences, supporting user understanding and organizational objectives.

What is the difference between Technical Communications vs Technical Writing?

AspectTechnical CommunicationsTechnical Writing
Primary FocusBroader communication strategies, including training, manuals, and multimediaCreating clear, concise technical documents and manuals
Skills & CertificationsCommunication, project management, multimedia skills; certifications like CMP or CPTCWriting, editing, technical knowledge; certifications like STC membership or technical writing certificates
Work EnvironmentCross-functional teams, training sessions, multimedia productionDocument creation, editing, technical review
Industry UsageUsed across tech, manufacturing, healthcare for comprehensive communicationPrimarily in tech, engineering, and software industries for documentation

Technical Communications encompasses a wider range of communication activities, including training and multimedia, while Technical Writing focuses specifically on creating technical documents. Both roles require strong writing skills and technical knowledge, but Technical Communications often involves broader communication strategies and multimedia tools.

Are technical communications still in demand?

Technical communications remains a stable field with consistent demand across industries such as technology, healthcare, and engineering. Professionals in this role often need strong writing skills and familiarity with tools like Adobe FrameMaker or MadCap Flare, and demand is expected to grow as organizations prioritize clear, accessible documentation.

What can I do with a technical communications degree?

A degree in technical communications prepares individuals for roles such as technical writer, documentation specialist, or content developer, focusing on creating clear technical materials for various audiences. Graduates often work in industries like technology, engineering, healthcare, and manufacturing, utilizing skills in writing, editing, and tools like Adobe FrameMaker or MadCap Flare. Certifications in technical writing or related tools can enhance job prospects and career advancement.

What do you do in technical communications?

A technical communications professional creates, edits, and manages technical documents such as user manuals, guides, and technical reports to clearly convey complex information. They often use tools like Adobe FrameMaker or Microsoft Word and may collaborate with engineers or subject matter experts to ensure accuracy and clarity. Strong writing, editing skills, and understanding of technical concepts are essential in this role.
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Technical Communications jobs near you
Infographic showing various Technical Communications job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 89% Full Time, 6% Part Time, 3% Contract, and 1% Nights. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $43,860 per year, or $21.1 per hour.

Technical Communications Coordinator

Kirby-Smith Machinery, Inc. - Ft. Worth, TX

Fort Worth, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

New

Job description

Who We Are

Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of today’s construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our #WeAre1KirbySmith family!

Technical Communications Coordinator Benefits

  • Above-Average Industry Pay
  • Comprehensive Benefits Package (including Medical/Dental/Vision)
  • 401K Plans with Company Match
  • Generous PTO Package/Paid Holidays
  • Short/Long Term Disability
  • Growth Opportunities 
  • Paid Training
  • Family-Owned and Operated
  • Health and Wellness 

Technical Communications Coordinator Position Purpose

Responsible for providing expert technical support to technicians and staff and some technical information to customers. This role involves developing and delivering technical training programs, troubleshooting complex equipment issues, and serving as the liaison between the dealership and the equipment manufacturer. The Technical Communicator ensures that all service staff have the necessary technical knowledge to maintain and repair heavy equipment efficiently and effectively.

Technical Communications Coordinator Essential Functions 

  • Communicates and supports the Kirby Smith vision and core values of One Mission, One Plan, One Goal
  • Provides advanced technical assistance for new, used, rental fleet, and customer-owned equipment to technicians regarding heavy equipment diagnostics, maintenance, and repair
  • Serves as the primary contact for resolving complex technical issues that arise in the field or shop
  • Maintains up-to-date knowledge of all equipment models and technologies sold by the dealership
  • Performs root cause failure analysis when needed
  • Assists warrant administration with technical information and merit of claims
  • Monitors and assesses the level of technical proficiency of dealership technicians and staff
  • Provides feedback to technicians and service supervision to help improve technician proficiency
  • Assists in educating to enhance the technical proficiency of the service team
  • Acts as a liaison between the dealership and equipment manufacturers to ensure accurate and timely communication of technical information
  • Assists in preparing and disseminating technical bulletins, service manuals, and other technical documents
  • Supports field technicians by providing over-the-phone and on-site technical guidance when necessary
  • Assists in diagnosing and resolving technical issues in the field to minimize equipment downtime for customers
  • Maintains detailed records of technical issues, solutions provided, and training guidance conducted to identify technicians' deficiencies
  • Documents and reports recurring issues to manufacturers to assist in product improvement
  • Performs other job-related duties as assigned
  • Ensures consistent and reliable on-site attendance

Technical Communications Coordinator Minimum Qualifications

  • High School Diploma or Equivalent
  • Five (5) years of experience in heavy equipment maintenance, repair, or technical support, with two (2) years in a training or technical communicator role
  • Strong technical knowledge of heavy equipment systems and components
  • Proficient in interpreting technical data, operational maintenance, instructions, and parts and service procedural manuals
  • Excellent communication and interpersonal skills
  • Proficient in technical documentation and reporting
  • Ability to read and follow electrical and hydraulic schematics
  • Strong problem-solving, troubleshooting abilities and attention to detail
  • Strong understanding of the importance of safety, with continuous attention to the safety of self and other
  • Proficient with Microsoft Office - Word, Excel, PowerPoint, Outlook, and various web-based applications
  • Ability to travel to various sites, including field locations
  • Ability to work in a fast-paced environment and adapt to changing priorities

Technical Communications Coordinator Physical Requirements

  • Lifting or carrying up to 25 pounds without assistance
  • The ability to drive locally and to sit for long periods

This is considered a Safety-Sensitive position.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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