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$51K

$152.3K

$193.5K

How much do technical assistance manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for technical assistance manager in the United States is $152,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,500.00 and $181,000.00 per year, depending on experience, location, and employer.

What is the difference between Technical Assistance Manager vs Technical Support Specialist?

AspectTechnical Assistance ManagerTechnical Support Specialist
CredentialsBachelor's degree in IT, Engineering, or related field; certifications like ITIL or CompTIAAssociate's or Bachelor's degree; certifications like CompTIA A+ or Network+
Work EnvironmentLeads teams, manages client accounts, oversees technical support operationsProvides direct technical support to users, troubleshooting hardware/software issues
Employer & Industry UsageUsed in IT service companies, tech firms, and large organizationsCommon in help desks, customer support centers, and IT departments

The main difference is that a Technical Assistance Manager oversees support teams and manages client relationships, while a Technical Support Specialist provides direct technical assistance to end-users. The manager role involves leadership and strategic planning, whereas the specialist focuses on troubleshooting and resolving technical issues.

What does a technical assistance manager do?

A Technical Assistance Manager oversees support services that help clients or organizations effectively use technical systems, tools, or programs. They coordinate a team of specialists to provide guidance, training, and troubleshooting, ensuring smooth implementation and ongoing operation of technical solutions. Their responsibilities may include developing support strategies, managing client relationships, and evaluating the effectiveness of technical assistance provided. They often serve as a bridge between technical teams and end users, ensuring that solutions meet user needs and organizational goals.

What are the key skills and qualifications needed to thrive as a technical assistance manager, and why are they important?

To thrive as a Technical Assistance Manager, you need a background in project management, subject matter expertise in your industry, and a relevant bachelor's or master's degree. Familiarity with project management software, CRM systems, and relevant certifications like PMP or ITIL are often required. Strong leadership, problem-solving, and communication skills help you build relationships with clients and efficiently guide your team. These skills are crucial for ensuring successful project delivery, client satisfaction, and effective coordination of technical support services.

How does a technical assistance manager typically collaborate with cross-functional teams in an organization?

Technical Assistance Managers frequently work with cross-functional teams such as product development, customer support, and sales to ensure that client needs are met efficiently. They act as a bridge between technical experts and clients, translating complex technical issues into actionable steps for both internal teams and customers. Regular meetings, project updates, and collaborative problem-solving sessions are common, making strong communication and organizational skills essential for success in this role.
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Technical Assistance Manager jobs near you
Infographic showing various Technical Assistance Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $152,287 per year, or $73.2 per hour.

TECHNICAL ASSISTANCE CENTER (TAC) SPECIALIST

NEOGOV

Natchitoches, LA • On-site

Full-time

Re-posted 25 days ago

Job description

Job Summary:
Northwestern State University is seeking a motivated and experienced individual for the role of Technical Assistance Center (TAC) Specialist. This position involves assisting faculty, staff, and students with technology challenges, providing support for computer hardware and software, and ensuring compliance with university security policies.
Responsibilities:
• Assisting faculty, staff, and students on their technology challenges
• Provide purchasing information to users on request
• Provide consultation to departments when making technology purchases
• Configure and connect devices to the network
• Setup, install, configure, and repair computer hardware, peripherals, and software
• Setup and maintain departmental labs
• Provide application support, such as Microsoft Office, Internet browsers, email, and other office productivity packages
• Able to physically relocate hardware on campus and complete inventory control procedures
• Ensure that all systems installed follow University security policies
• Document closed service requests utilizing a work order system
• Provide support (including periodic on-site visits) to Leesville, Alexandria, Shreveport, and satellite campuses
• Assist with setup of events on campus when needed
• Demonstrate the right balance of technical and customer service skills
• Create and maintain documentation on systems and procedures
• Create and manage user tutorials
• Provide support for both Windows and Mac OS based computers
• Provide support for mobile devices based on iOS, Android, and Windows Mobile
• Install and maintain printers, both network and local
• Diagnose problems and implement solutions in a timely manner
• Always conduct support in a friendly and professional manner
• Perform other duties as assigned by supervisor
Qualifications:
Required:
• Must have good written and oral communications skills
• Must be able to work within a team-oriented environment
• Must have organization and priority management skills
• Relevant experience with installing, troubleshooting, configuring, and maintaining computing systems and applications required
• Must be able to move and handle technology components and devices
Preferred:
• Earned College degree from a regionally accredited institution preferred but not required
• Relevant experience in a campus environment highly desired
• Relevant experience in providing user support or customer service
• Relevant professional technology certifications are highly desired
Company:
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety. Founded in 1999, the company is headquartered in El Segundo, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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