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Technical Assistance Manager Jobs in Wisconsin (NOW HIRING)

Peer Technical

Technician

Kohler, WI

The responsibility of a Technician to provide technical assistance to the manager and senior staff of the location. They must have a pleasant phone demeanor and fully proficient in all the Microsoft ...

Chuck E. Cheese

Technical Manager

Milwaukee, WI · On-site

This position is known internally as Technical Manager. Technology is at the heart of the Chuck E ... Assistance Program (EAP), tuition savings, scholarships, and financial relief resources. Part-time ...

Chuck E. Cheese

Technical Manager

Milwaukee, WI · On-site

This position is known internally as Technical Manager. Technology is at the heart of the Chuck E ... Assistance Program (EAP), tuition savings, scholarships, and financial relief resources. Part-time ...

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Technical Assistance Manager information

What is the difference between Technical Assistance Manager vs Technical Support Specialist?

AspectTechnical Assistance ManagerTechnical Support Specialist
CredentialsBachelor's degree in IT, Engineering, or related field; certifications like ITIL or CompTIAAssociate's or Bachelor's degree; certifications like CompTIA A+ or Network+
Work EnvironmentLeads teams, manages client accounts, oversees technical support operationsProvides direct technical support to users, troubleshooting hardware/software issues
Employer & Industry UsageUsed in IT service companies, tech firms, and large organizationsCommon in help desks, customer support centers, and IT departments

The main difference is that a Technical Assistance Manager oversees support teams and manages client relationships, while a Technical Support Specialist provides direct technical assistance to end-users. The manager role involves leadership and strategic planning, whereas the specialist focuses on troubleshooting and resolving technical issues.

What does a technical assistance manager do?

A Technical Assistance Manager oversees support services that help clients or organizations effectively use technical systems, tools, or programs. They coordinate a team of specialists to provide guidance, training, and troubleshooting, ensuring smooth implementation and ongoing operation of technical solutions. Their responsibilities may include developing support strategies, managing client relationships, and evaluating the effectiveness of technical assistance provided. They often serve as a bridge between technical teams and end users, ensuring that solutions meet user needs and organizational goals.

What are the key skills and qualifications needed to thrive as a technical assistance manager, and why are they important?

To thrive as a Technical Assistance Manager, you need a background in project management, subject matter expertise in your industry, and a relevant bachelor's or master's degree. Familiarity with project management software, CRM systems, and relevant certifications like PMP or ITIL are often required. Strong leadership, problem-solving, and communication skills help you build relationships with clients and efficiently guide your team. These skills are crucial for ensuring successful project delivery, client satisfaction, and effective coordination of technical support services.

How does a technical assistance manager typically collaborate with cross-functional teams in an organization?

Technical Assistance Managers frequently work with cross-functional teams such as product development, customer support, and sales to ensure that client needs are met efficiently. They act as a bridge between technical experts and clients, translating complex technical issues into actionable steps for both internal teams and customers. Regular meetings, project updates, and collaborative problem-solving sessions are common, making strong communication and organizational skills essential for success in this role.

What are the most commonly searched types of Technical Assistance jobs in Wisconsin?

The most popular types of Technical Assistance jobs in Wisconsin are:

What job categories do people searching Technical Assistance Manager jobs in Wisconsin look for?

The top searched job categories for Technical Assistance Manager jobs in Wisconsin are:

What cities in Wisconsin are hiring for Technical Assistance Manager jobs?

Cities in Wisconsin with the most Technical Assistance Manager job openings:

Technical Assistance Manager jobs near you

Technical Services Manager

Curt G. Joa, Inc.

Sheboygan Falls, WI • On-site

$119K - $120K/yr

Full-time

Re-posted 29 days ago

Job description

We Don't Just Build Machines. We Build What's Next.
Join JOA, where we are uniquely built to find creative solutions with the hands and minds of many. We think ahead for ourselves and our customers. We openly share to empower each other, embracing the unknown with a commitment to conquer any challenge.
We have an exciting opportunity for a Technical Services Manager who responsible for ensuring exceptional customer service and on-time delivery of our JOA delivered projects via our Technical Service team. This individual is responsible for ensuring that we have the appropriate resources to meet our service commitments.
Job Responsibilities & Essential Functions of the Job:
  • Drive communication within the team to ensure understanding of the business, alignment to the strategic plan (and their role in achievement of that plan) and other appropriate team communications.
  • Develop a high performing organization through the recruitment, development, and retention of Technical Services team.
  • Drive talent development initiatives within the Technical Services organization.
  • Ensures that the Technical Services function has the necessary infrastructure (technology, systems, etc.) to support both current and planned services and installations.
  • In partnership with Mission Control, coordinates the activities of Field Service Technicians/ including scheduling, providing technical support and coordinating internal information.
  • Develops and implements programs to ensure that projects are installed correctly and meet our agreed upon project scope.
  • Builds process to ensure that feedback from the field related to market intelligence, product quality, opportunities for improvement, are reported back to the appropriate parties.
  • Drives process improvement initiatives to ensure that we are continuously improving the quality of our product, our service, and our delivery.
  • Manages time associated with projects including upfront time budget associated with our technician's time and reporting/approval while in the field. Escalates when opportunities or potential issues are foreseen.
  • Partners with the Business Development Manager - Service and Marketing to develop e marketing programs on our field service capabilities.
  • Provides technical assistance to customers by providing equipment related and problem-solving information. Responds to customer inquiries by telephone, fax, or mail.
  • Provides assistance and technical support to Field Service Technicians. Requests and coordinates assistance from Engineering Department on technical and/or warranty issues as required to meet customer expectations.
  • Reviews Service Reports and ensures necessary follow-up is taken. Prepares Field Service Briefing Checklists.
  • Assists sales with service quotes, installation estimates, timelines, and flow diagrams as required.
  • Actively participates as team member with Inside Sales organization.
  • Travel as needed for in-person meetings with customers, partners, and other key stakeholders.

Job Requirements:
  • Education equivalent to a bachelor's degree or equivalent experience.
  • Requires 3-5 years of related technical experience in a manufacturing setting.
  • Requires excellent written and oral communication skills to effectively work with and supervise the work of others.
  • Requires a good working knowledge of mechanical, pneumatic, and electrical principles and functions.
  • Requires strong mathematical skills to be able to add, subtract, multiply and divide, perform geometric and algebraic calculations as well as metric conversions.
  • Requires a strong knowledge of Microsoft Office Applications.
  • Requires leadership skills that cause subordinates to motivate themselves in supporting the organization's goals and values.

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