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Technical Assistance Jobs (NOW HIRING)

BLH Technologies

Technical Assistance Coach

Rockville, MD · On-site

$33.25 - $44/hr

BLH Technologies, Inc., is seeking a Technical Assistance (TA) Coach to support federal and state-level human services programs, including contracts with the U.S. Department of Health and Human ...

Trupp HR

Technical Assistance Manager

Sherwood, OR · On-site

$62K - $69K/yr

Manufactured Housing and Cooperative Development Center (MHCDC) Technical Assistance Manager - CASA of Oregon This position is classified as Exempt, Permanent and Full-Time , and reports to the ...

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How much do technical assistance jobs pay per year?

As of Jun 30, 2026, the average yearly pay for technical assistance in the United States is $44,267.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $44,000.00 per year, depending on experience, location, and employer.

What does a technical assistant do?

A technical assistant provides support for technical systems, troubleshooting hardware and software issues, and assisting users with technology-related problems. They often work with tools like diagnostic software, maintain documentation, and may require knowledge of specific technical skills or certifications depending on the industry.

What technical jobs pay well?

Technical jobs such as software engineers, IT managers, and cybersecurity specialists tend to offer high salaries due to specialized skills and demand. Roles requiring certifications, advanced technical knowledge, or experience with tools like cloud platforms or programming languages typically pay more. Salaries vary by industry, location, and level of expertise.

What is the difference between Technical Assistance vs Customer Support Specialist?

AspectTechnical AssistanceCustomer Support Specialist
Required CredentialsTechnical certifications, relevant technical knowledgeCommunication skills, customer service experience
Work EnvironmentTechnical teams, IT departments, troubleshooting settingsCall centers, help desks, client-facing roles
Employer & Industry UsageIT, telecommunications, software companiesRetail, tech support, service industries

Technical Assistance focuses on resolving technical issues through troubleshooting and technical knowledge, often requiring certifications. Customer Support Specialists handle customer inquiries, providing service and support primarily through communication channels. While both roles involve helping users, Technical Assistance is more technical and specialized, whereas Customer Support is broader and customer-focused.

What are some common challenges faced in a Technical Assistance role, and how are they typically addressed?

One common challenge in a Technical Assistance role is balancing multiple requests and prioritizing urgent issues while maintaining high-quality support for all clients. Technical Assistance professionals often encounter a wide range of problems, from troubleshooting technical systems to providing training and documentation. To address these challenges, it's essential to have strong organizational skills, effective communication, and the ability to work collaboratively with both technical and non-technical stakeholders. Many organizations also provide ongoing training and promote teamwork, which helps staff stay current with evolving technologies and share best practices.

Is AI replacing tech support?

AI is increasingly used in tech support to handle routine inquiries and troubleshoot common issues, allowing human technicians to focus on more complex problems. However, AI does not fully replace human tech support roles, as customer service and complex problem-solving still require human judgment and expertise.

What jobs make $3,000 a day?

High-paying jobs that can earn $3,000 a day include specialized roles such as senior corporate executives, certain medical specialists like surgeons, and experienced consultants or traders in finance. These positions typically require advanced skills, extensive experience, and often involve high levels of responsibility or risk. Compensation varies based on industry, location, and individual performance.

What are the key skills and qualifications needed to thrive in Technical Assistance, and why are they important?

To thrive in Technical Assistance, you need strong problem-solving abilities, technical knowledge relevant to the supported products or services, and often a degree or certification in IT or a related field. Familiarity with help desk software, remote troubleshooting tools, and ticketing systems such as Zendesk or ServiceNow is typically required. Excellent communication, patience, and customer service skills help professionals manage user concerns and explain solutions clearly. These skills ensure quick issue resolution, customer satisfaction, and efficient support operations.

What is technical assistance?

Technical assistance refers to the support and guidance provided by experts to help individuals, organizations, or communities solve technical problems, improve processes, or build capacity. This can include troubleshooting issues, providing training, implementing new technologies, or offering advice on best practices. Technical assistance is commonly used in industries such as IT, engineering, healthcare, and international development. Its goal is to empower clients to achieve their objectives more effectively and efficiently by leveraging specialized knowledge and skills.
More about Technical Assistance jobs
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Technical Assistance jobs near you
Technical Assistance Coach

Technical Assistance Coach

BLH Technologies, Inc.

Rockville, MD • On-site

$110K - $130K/yr

Full-time

Posted 23 days ago

Key responsibilities

  • Provide direct coaching and technical assistance to grantees and program staff to strengthen program implementation and performance.

  • Conduct organizational assessments to identify strengths, gaps, and areas for capacity building.

  • Develop and deliver customized technical assistance plans tailored to the needs of individual organizations or programs.

Job description

BLH Technologies, Inc., is seeking a Technical Assistance (TA) Coach to support federal and state-level human services programs, including contracts with the U.S. Department of Health and Human Services (HHS) related to child welfare and TANF programs. This role focuses on delivering high-quality, tailored training and technical assistance to grantees and state, local, and tribal program staff working to improve outcomes for low-income individuals, families, and communities.
The TA Coach will work directly with programs to build organizational capacity, strengthen program implementation, and improve service delivery. This role requires a combination of subject-matter expertise, coaching skills, and experience working in human services or workforce development programs, with an emphasis on practical, field-based support.
Duties include but are not limited to:
• Provide direct coaching and technical assistance to grantees and program staff to strengthen program implementation and performance.
• Conduct organizational assessments to identify strengths, gaps, and areas for capacity building.
• Develop and deliver customized TA plans tailored to the needs of individual organizations or programs.
• Facilitate training sessions, workshops, and webinars on topics such as program management, service delivery, compliance, and performance improvement.
• Support programs in implementing evidence-based and evidence-informed practices.
• Assist grantees in improving data collection, reporting, and performance management processes.
• Provide guidance on federal and state program requirements, including TANF-related policies and reporting expectations.
• Support development of organizational systems, including governance, partnerships, and sustainability strategies.
• Document TA activities, outcomes, and lessons learned to support continuous improvement and knowledge dissemination.
• Collaborate with program staff, analysts, and leadership to ensure alignment of TA delivery with program goals and priorities.
• Contribute to development of training materials, toolkits, and best practice resources.
Requirements:
• Master's degree (or bachelor's with equivalent experience)
• Experience providing training and technical assistance in human services, workforce development, or community-based programs
• Experience working with TANF programs or similar federal/state/tribal social service programs
• Experience working with state, local, or tribal governments and/or nonprofit organizations
• Strong facilitation and coaching skills, with ability to engage diverse stakeholders
• Experience conducting organizational assessments and capacity-building activities
• Knowledge of program performance management, data collection, and reporting practices
• Strong written and verbal communication skills
• Ability to travel as needed to support on-site or in-community technical assistance
This position is contingent upon contract award and funding. Candidates may be interviewed and selected prior to award; start dates are dependent on contract execution.
Work Location: Washington, DC Metro area. May require occasional travel.

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