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Technical Assistance information

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$19K

$44.3K

$76.5K

How much do technical assistance jobs pay per year?

As of Aug 16, 2026, the average yearly pay for technical assistance in the United States is $44,267.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $44,000.00 per year, depending on experience, location, and employer.

What is the difference between Technical Assistance vs Customer Support Specialist?

AspectTechnical AssistanceCustomer Support Specialist
Required CredentialsTechnical certifications, relevant technical knowledgeCommunication skills, customer service experience
Work EnvironmentTechnical teams, IT departments, troubleshooting settingsCall centers, help desks, client-facing roles
Employer & Industry UsageIT, telecommunications, software companiesRetail, tech support, service industries

Technical Assistance focuses on resolving technical issues through troubleshooting and technical knowledge, often requiring certifications. Customer Support Specialists handle customer inquiries, providing service and support primarily through communication channels. While both roles involve helping users, Technical Assistance is more technical and specialized, whereas Customer Support is broader and customer-focused.

What are some common challenges faced in a technical assistance role, and how are they typically addressed?

One common challenge in a Technical Assistance role is balancing multiple requests and prioritizing urgent issues while maintaining high-quality support for all clients. Technical Assistance professionals often encounter a wide range of problems, from troubleshooting technical systems to providing training and documentation. To address these challenges, it's essential to have strong organizational skills, effective communication, and the ability to work collaboratively with both technical and non-technical stakeholders. Many organizations also provide ongoing training and promote teamwork, which helps staff stay current with evolving technologies and share best practices.

What are the key skills and qualifications needed to thrive in technical assistance, and why are they important?

To thrive in Technical Assistance, you need strong problem-solving abilities, technical knowledge relevant to the supported products or services, and often a degree or certification in IT or a related field. Familiarity with help desk software, remote troubleshooting tools, and ticketing systems such as Zendesk or ServiceNow is typically required. Excellent communication, patience, and customer service skills help professionals manage user concerns and explain solutions clearly. These skills ensure quick issue resolution, customer satisfaction, and efficient support operations.

What is technical assistance?

Technical assistance refers to the support and guidance provided by experts to help individuals, organizations, or communities solve technical problems, improve processes, or build capacity. This can include troubleshooting issues, providing training, implementing new technologies, or offering advice on best practices. Technical assistance is commonly used in industries such as IT, engineering, healthcare, and international development. Its goal is to empower clients to achieve their objectives more effectively and efficiently by leveraging specialized knowledge and skills.
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Cities with the most Technical Assistance job openings:

What are the most commonly searched types of Technical Assistance jobs?

The most popular types of Technical Assistance jobs are:

What states have the most Technical Assistance jobs?

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What job categories do people searching Technical Assistance jobs look for?

The top searched job categories for Technical Assistance jobs are:

Technical Assistance jobs near you
Infographic showing various Technical Assistance job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $44,267 per year, or $21.3 per hour.

Senior Training and Technical Assistance Manager

Credence

Washington, DC • On-site

$128K - $177K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Overview

Join a team where innovation meets mission. Our AI, cloud, cyber, and modernization solutions save agencies thousands of hours, safeguard national security, and strengthen health and humanitarian missions worldwide. With 1,700+ team members, 1,500+ AI/data experts, and 100+ prime contracts, we deliver at scale and with purpose.

We’ve been recognized as a Top Workplace by the Washington Post for six straight years and named to the Inc. 5000 Fastest Growing Private Companies 13 of the past 14 years. Credence is a welcoming home for those looking to grow and contribute to positive change. We encourage all employees to expand beyond their boundaries, dive into important world-changing Federal challenges.

Position Summary

We are currently seeking prospective candidates for an upcoming opportunity with the Administration for Children and Families (ACF) Office of Refugee Resettlement (ORR). This requirement provides critical mission support across various technical, program management, and administrative functions to assist ORR in its mission to promote the health, well-being, and stability of refugees and unaccompanied children. The Senior Training and Technical Assistance Manager oversees curriculum development, stakeholder support, and knowledge management for Refugee Resettlement and Unaccompanied Alien Children (UAC) programs.

Candidates must reside in the Washington-D.C. area full-time but able to travel intermittently in support of ORR-funded programs across the continental United States.

Responsibilities include, but are not limited to the duties listed below:

  • Conduct research to develop and revise training courses, including outlines, handouts, and visual aid materials.
  • Direct in-person and web-based instruction, including classroom sessions, seminars, and workshops.
  • Research and draft technical assistance deliverables and guidance documents based on professional standards and monitoring findings.
  • Create and maintain an internal knowledge base and common articles to assist users with system-related questions.
  • Identify audiences requiring guidance and provide recommendations to federal staff on the appropriate mode of delivery.
  • Coordinate with federal staff to ensure training materials align with government priorities and meet stated objectives.
  • Maintain records of all training activities and conduct evaluations to measure program effectiveness.
  • Develop documentation for best practices and lessons learned to refine future training curricula.

Oversee the preparation of automated training materials, such as video-recorded sessions and computer-aided tutorials.

Requirements

Minimum Qualifications

  • Experience: Minimum 7 years of relevant experience in instructional design, technical assistance, or professional training.
  • Leadership: Minimum 3 years of supervisory or team lead experience.
  • Education: Bachelor’s degree in a relevant subject; Master’s degree preferred.
  • Certification: Certified Professional in Training and Development (CPTD) or similar certification preferred.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development