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$19K

$44.3K

$76.5K

How much do technical assistance jobs pay per year?

As of Jun 7, 2026, the average yearly pay for technical assistance in the United States is $44,267.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $44,000.00 per year, depending on experience, location, and employer.

What is the difference between Technical Assistance vs Customer Support Specialist?

AspectTechnical AssistanceCustomer Support Specialist
Required CredentialsTechnical certifications, relevant technical knowledgeCommunication skills, customer service experience
Work EnvironmentTechnical teams, IT departments, troubleshooting settingsCall centers, help desks, client-facing roles
Employer & Industry UsageIT, telecommunications, software companiesRetail, tech support, service industries

Technical Assistance focuses on resolving technical issues through troubleshooting and technical knowledge, often requiring certifications. Customer Support Specialists handle customer inquiries, providing service and support primarily through communication channels. While both roles involve helping users, Technical Assistance is more technical and specialized, whereas Customer Support is broader and customer-focused.

What are some common challenges faced in a Technical Assistance role, and how are they typically addressed?

One common challenge in a Technical Assistance role is balancing multiple requests and prioritizing urgent issues while maintaining high-quality support for all clients. Technical Assistance professionals often encounter a wide range of problems, from troubleshooting technical systems to providing training and documentation. To address these challenges, it's essential to have strong organizational skills, effective communication, and the ability to work collaboratively with both technical and non-technical stakeholders. Many organizations also provide ongoing training and promote teamwork, which helps staff stay current with evolving technologies and share best practices.

What are the key skills and qualifications needed to thrive in Technical Assistance, and why are they important?

To thrive in Technical Assistance, you need strong problem-solving abilities, technical knowledge relevant to the supported products or services, and often a degree or certification in IT or a related field. Familiarity with help desk software, remote troubleshooting tools, and ticketing systems such as Zendesk or ServiceNow is typically required. Excellent communication, patience, and customer service skills help professionals manage user concerns and explain solutions clearly. These skills ensure quick issue resolution, customer satisfaction, and efficient support operations.

What is technical assistance?

Technical assistance refers to the support and guidance provided by experts to help individuals, organizations, or communities solve technical problems, improve processes, or build capacity. This can include troubleshooting issues, providing training, implementing new technologies, or offering advice on best practices. Technical assistance is commonly used in industries such as IT, engineering, healthcare, and international development. Its goal is to empower clients to achieve their objectives more effectively and efficiently by leveraging specialized knowledge and skills.
More about Technical Assistance jobs
What cities are hiring for Technical Assistance jobs? Cities with the most Technical Assistance job openings:
What are the most commonly searched types of Technical Assistance jobs? The most popular types of Technical Assistance jobs are:
What states have the most Technical Assistance jobs? States with the most job openings for Technical Assistance jobs include:
What job categories do people searching Technical Assistance jobs look for? The top searched job categories for Technical Assistance jobs are:
Technical Assistance jobs near you
Infographic showing various Technical Assistance job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $44,267 per year, or $21.3 per hour.
Technical Assistance Specialist

Technical Assistance Specialist

US Department of Housing and Urban Development

Alexandria, VA • On-site

$121K/yr

Other

Posted 11 days ago

Job description

This position is located in the Department of Housing and Urban Development, Office of Lead Hazard Control and Healthy Homes.


Qualifications:

You must meet the following requirements within 30 days of the closing date of this announcement.

Specialized Experience: For the GS-13 grade level, you must have one year (52 full weeks) of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service.
Specialized Experience for this position includes:
- Provided technical guidance and support to grant recipients to ensure compliance and effective program implementation, OR
- Analyzed and evaluated laws, and policies related to program and grant management, OR
- Overseeing and administering grant programs focused on services, ensuring compliance with regulations and effective delivery of program objectives.
The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your resume.
Time-in-Grade: In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable:
For the GS-13 you must have been at the GS-12 level for 52 weeks.
Time After Competitive Appointment: Candidates who are current Federal employees serving on a non-temporary competitive appointment must have served at least three months in that appointment.Education:
Employment Type: OTHER

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