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Technical Assistance Jobs (NOW HIRING)

BLH Technologies

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Technical Assistance (TA) Lead

Rockville, MD · On-site

$120K - $145K/yr

BLH Technologies, Inc., is seeking a Technical Assistance (TA) Lead to support a federal contract with the U.S. Department of Health and Human Services (HHS). This role will lead the design ...

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How much do technical assistance jobs pay per year?

As of Jun 6, 2026, the average yearly pay for technical assistance in the United States is $44,267.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $44,000.00 per year, depending on experience, location, and employer.

What is the difference between Technical Assistance vs Customer Support Specialist?

AspectTechnical AssistanceCustomer Support Specialist
Required CredentialsTechnical certifications, relevant technical knowledgeCommunication skills, customer service experience
Work EnvironmentTechnical teams, IT departments, troubleshooting settingsCall centers, help desks, client-facing roles
Employer & Industry UsageIT, telecommunications, software companiesRetail, tech support, service industries

Technical Assistance focuses on resolving technical issues through troubleshooting and technical knowledge, often requiring certifications. Customer Support Specialists handle customer inquiries, providing service and support primarily through communication channels. While both roles involve helping users, Technical Assistance is more technical and specialized, whereas Customer Support is broader and customer-focused.

What are some common challenges faced in a Technical Assistance role, and how are they typically addressed?

One common challenge in a Technical Assistance role is balancing multiple requests and prioritizing urgent issues while maintaining high-quality support for all clients. Technical Assistance professionals often encounter a wide range of problems, from troubleshooting technical systems to providing training and documentation. To address these challenges, it's essential to have strong organizational skills, effective communication, and the ability to work collaboratively with both technical and non-technical stakeholders. Many organizations also provide ongoing training and promote teamwork, which helps staff stay current with evolving technologies and share best practices.

What are the key skills and qualifications needed to thrive in Technical Assistance, and why are they important?

To thrive in Technical Assistance, you need strong problem-solving abilities, technical knowledge relevant to the supported products or services, and often a degree or certification in IT or a related field. Familiarity with help desk software, remote troubleshooting tools, and ticketing systems such as Zendesk or ServiceNow is typically required. Excellent communication, patience, and customer service skills help professionals manage user concerns and explain solutions clearly. These skills ensure quick issue resolution, customer satisfaction, and efficient support operations.

What is technical assistance?

Technical assistance refers to the support and guidance provided by experts to help individuals, organizations, or communities solve technical problems, improve processes, or build capacity. This can include troubleshooting issues, providing training, implementing new technologies, or offering advice on best practices. Technical assistance is commonly used in industries such as IT, engineering, healthcare, and international development. Its goal is to empower clients to achieve their objectives more effectively and efficiently by leveraging specialized knowledge and skills.
More about Technical Assistance jobs
What cities are hiring for Technical Assistance jobs? Cities with the most Technical Assistance job openings:
What are the most commonly searched types of Technical Assistance jobs? The most popular types of Technical Assistance jobs are:
What states have the most Technical Assistance jobs? States with the most job openings for Technical Assistance jobs include:
What job categories do people searching Technical Assistance jobs look for? The top searched job categories for Technical Assistance jobs are:
Technical Assistance jobs near you
Infographic showing various Technical Assistance job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $44,267 per year, or $21.3 per hour.
Director Education & Technical Assistance

Director Education & Technical Assistance

ICF International, Inc.

Frankfort, KY • On-site

Full-time

Posted 13 days ago

Job description

ICF seeks a Director, Education to work within our line of business that provides federal, state, and other clients with a wide range of technical assistance, research, and evaluation services. Our work focuses on important education policy issues; uses proven and innovative methods for delivering high-quality, timely technical assistance; seeks to inform education stakeholders of promising practices; and involves working closely with clients to ensure that training and technical assistance support services are relevant, useful, and make a positive impact.
The Director, Education will work with clients such as the U.S. Department of Education as well as state and local educational agencies in VA, TN, KY, or WV to provide high-quality services and products.
Must live in one of the following states, VA, TN, KY or WV.
Key Responsibilities:
  • The Director, Education is responsible for developing and maintaining strong, collegial relationships with state education agencies (SEAs) and other clients to provide high-quality, relevant, and useful capacity-building technical assistance.
  • The Director, Education will conduct needs assessments, develop and deliver technical assistance that clearly addresses client needs, monitor and course correct technical assistance as needed, coordinate with project evaluators to curate evidence, and liaise with clients.
  • The Director, Education will lead and coordinate TA teams to ensure the provision of high-quality services to clients.

Basic Qualifications:
  • Doctorate in education, social sciences, public administration, or related subjects
  • 10+ years of experience at the state and/or national level working with K-12 education policies, regulations, and systems
  • 10+ years of experience developing and delivering technical assistance to state and district educators and leaders
  • 10+ years of conducting needs assessments and developing and deliver technical assistance that clearly addresses client needs, monitor and course correct technical assistance as needed
  • 10+ years developing high quality technical assistance materials, including information briefs, white papers, tools, presentations, and processes
  • 1+ years of experience working with multiple states in the region (VA, TN, KY, or WV) developing and implementing initiatives
  • 5+ years of experience directing or managing large-scale federal grants or contracts
  • 3+ years of managing teams of up to 40 including SUBs with personnel management responsibilities

Preferred Skills/Experience:
  • Experience working with multiple stakeholder groups as a participant, content advisor, and technical assistance provider
  • Content knowledge related to state education systems, key policy issues (e.g., assessment, accountability, college and career readiness, school turnaround, diverse learners, educator development and evaluation), capacity building, coaching, and/or consultation
  • Experience working in VA, TN, KY, or WV.
  • Working with MS Office and other standard office applications (Word, PowerPoint, Outlook, Excel, SharePoint, and Adobe Connect)

Professional Skills:
  • Excellent verbal, interpersonal, and written communication skills
  • Strong analytical, problem-solving, and decision-making capabilities
  • Ability to align project activities with federal priorities, performance measures, and approved scopes of work
  • Project management skills, including managing complex budgets, federal reporting, staff management, continuous improvement
  • Exceptional leader with a track record of fostering collaboration, effectively managing diverse priorities, perspectives, and stakeholder needs
  • Ability to work independently and lead tasks

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Working at ICF
ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
Candidate AI Usage Policy
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$107,959.00 - $183,531.00
Kentucky Remote Office (KY99)

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