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Technical Assistance Jobs (NOW HIRING)

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Technical Assistance information

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$19K

$44.3K

$76.5K

How much do technical assistance jobs pay per year?

As of Jul 1, 2026, the average yearly pay for technical assistance in the United States is $44,267.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $44,000.00 per year, depending on experience, location, and employer.

What does a technical assistant do?

A technical assistant provides support for technical systems, troubleshooting hardware and software issues, and assisting users with technology-related problems. They often work with tools like diagnostic software, maintain documentation, and may require knowledge of specific technical skills or certifications depending on the industry.

What technical jobs pay well?

Technical jobs such as software engineers, IT managers, and cybersecurity specialists tend to offer high salaries due to specialized skills and demand. Roles requiring certifications, advanced technical knowledge, or experience with tools like cloud platforms or programming languages typically pay more. Salaries vary by industry, location, and level of expertise.

What is the difference between Technical Assistance vs Customer Support Specialist?

AspectTechnical AssistanceCustomer Support Specialist
Required CredentialsTechnical certifications, relevant technical knowledgeCommunication skills, customer service experience
Work EnvironmentTechnical teams, IT departments, troubleshooting settingsCall centers, help desks, client-facing roles
Employer & Industry UsageIT, telecommunications, software companiesRetail, tech support, service industries

Technical Assistance focuses on resolving technical issues through troubleshooting and technical knowledge, often requiring certifications. Customer Support Specialists handle customer inquiries, providing service and support primarily through communication channels. While both roles involve helping users, Technical Assistance is more technical and specialized, whereas Customer Support is broader and customer-focused.

What are some common challenges faced in a Technical Assistance role, and how are they typically addressed?

One common challenge in a Technical Assistance role is balancing multiple requests and prioritizing urgent issues while maintaining high-quality support for all clients. Technical Assistance professionals often encounter a wide range of problems, from troubleshooting technical systems to providing training and documentation. To address these challenges, it's essential to have strong organizational skills, effective communication, and the ability to work collaboratively with both technical and non-technical stakeholders. Many organizations also provide ongoing training and promote teamwork, which helps staff stay current with evolving technologies and share best practices.

Is AI replacing tech support?

AI is increasingly used in tech support to handle routine inquiries and troubleshoot common issues, allowing human technicians to focus on more complex problems. However, AI does not fully replace human tech support roles, as customer service and complex problem-solving still require human judgment and expertise.

What jobs make $3,000 a day?

High-paying jobs that can earn $3,000 a day include specialized roles such as senior corporate executives, certain medical specialists like surgeons, and experienced consultants or traders in finance. These positions typically require advanced skills, extensive experience, and often involve high levels of responsibility or risk. Compensation varies based on industry, location, and individual performance.

What are the key skills and qualifications needed to thrive in Technical Assistance, and why are they important?

To thrive in Technical Assistance, you need strong problem-solving abilities, technical knowledge relevant to the supported products or services, and often a degree or certification in IT or a related field. Familiarity with help desk software, remote troubleshooting tools, and ticketing systems such as Zendesk or ServiceNow is typically required. Excellent communication, patience, and customer service skills help professionals manage user concerns and explain solutions clearly. These skills ensure quick issue resolution, customer satisfaction, and efficient support operations.

What is technical assistance?

Technical assistance refers to the support and guidance provided by experts to help individuals, organizations, or communities solve technical problems, improve processes, or build capacity. This can include troubleshooting issues, providing training, implementing new technologies, or offering advice on best practices. Technical assistance is commonly used in industries such as IT, engineering, healthcare, and international development. Its goal is to empower clients to achieve their objectives more effectively and efficiently by leveraging specialized knowledge and skills.
More about Technical Assistance jobs
What cities are hiring for Technical Assistance jobs? Cities with the most Technical Assistance job openings:
What are the most commonly searched types of Technical Assistance jobs? The most popular types of Technical Assistance jobs are:
What states have the most Technical Assistance jobs? States with the most job openings for Technical Assistance jobs include:
Director of Technical Assistance

Director of Technical Assistance

City of New York

Manhattan, NY • On-site

$100K/yr

Full-time

Posted 4 days ago


City Of New York rating

7.1

Company rating: 7.1 out of 10

Based on 77 frontline employees who took The Breakroom Quiz

502nd of 668 rated public administrative organizations


Job description

Job Description

THE SELECTED CANDIDATE WILL BE OFFERED A SALARY OF $100,000
THIS POSITION IS ONLY OPEN TO CANDIDATES WHO ARE PERMANENT (NOT PROVISIONAL) IN THE CIVIL SERVICE TITLE OF Administrative Director of Social Service N/M.
The Administration for Children's Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services and provides subsidized childcare vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement, and programs for youth in the community.
The Division of Family Permanency Services (FPS) is seeking a Director of Technical Assistance in the Office of Foster Parent Recruitment and Support within the FPS Office of for Strategic Program Support (OSPS). OSPS provides technical assistance services to ACS' contracted foster care provider agencies and other key stakeholders to better achieve positive safety, well-being, and permanency outcomes for children in foster care and families. The focus of the Director's work will be in providing technical assistance with their recruitment efforts, increase kin family percentages and develop individualized technical assistance to promote best practices. The Director will report directly to the Senior Director and serve as a key member of the OSPS leadership team.
The Director of Technical Assistance and Support will lead and oversee a team of staff with the following key functions and responsibilities:
- Implement the Home Away from Home Initiative by providing intensive technical assistance and support to provider agencies to enhance their foster parent recruitment and certification efforts.
- Conduct agency-specific data analysis: identifying agency strengths and challenges, developing strategies to address barriers to foster parent recruitment, planning and facilitating weekly onsite meetings.
- Gather qualitative data to assess the performance of provider agencies to identify best practices and bottleneck impact agencies recruitment efforts.
- Create presentations for various leadership meetings, developing workshops based on agency needs and sharing best practices and lessons learned across the system.
- Collaborate with and provide guidance to team members on structures and protocols to effectively support foster care provider agencies in their implementation of best practices.
- Collaborate with provider agencies, ACS and other stakeholders to promote best practices and improve outcomes for children and families.
- Monitor provider agency improvement efforts and utilize a broad range of accountability tools.
- Help advance best practices and continuous improvement across ACS and provider agencies by providing technical assistance covering case practice, business process and performance management.
- Facilitate peer technical assistance between provider agencies and provide support, guidance, and technical assistance to provider agencies on new policies.
- Produce reports, slide decks, power points by aggregating and analyzing data on technical assistance efforts, areas in need of improvement and successes.
- Perform other related duties as required.
Additional Information:
Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report.
To Apply
Please go to www.cityjobs.nyc.gov or www.nyc.gov/ess for current NYC employees and search for Job ID # 783223.
No phone calls, faxes or personal inquiries permitted.
Note: Only candidates under consideration will be contacted.
ADMINISTRATIVE DIRECTOR OF SOC - 1005C

Qualifications

1. A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, including one year at the administrative or managerial level in a large governmental agency, business firm, civic or community organization operating in the area of social services; or
2. Education and/or experience equivalent to "1" above. However, all candidates must have a baccalaureate degree from an accredited college and the one year of experience at the administrative or management level as described in "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.


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