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Technical Assistance Jobs (NOW HIRING)

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Program Manager I - Technical Assistance

Orlando, FL · On-site

$56K - $68K/yr

The Program Manager for technical assistance will work with the Center for Community Schools leaders and staff to provide technical assistance in the planning, implementation, and evaluation of ...

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How much do technical assistance jobs pay per year?

As of Jul 21, 2026, the average yearly pay for technical assistance in the United States is $44,267.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $44,000.00 per year, depending on experience, location, and employer.

What does a technical assistant do?

A technical assistant provides support for technical systems, troubleshooting hardware and software issues, and assisting users with technology-related problems. They often work with tools like diagnostic software, maintain documentation, and may require knowledge of specific technical skills or certifications depending on the industry.

What technical jobs pay well?

Technical jobs such as software engineers, IT managers, and cybersecurity specialists tend to offer high salaries due to specialized skills and demand. Roles requiring certifications, advanced technical knowledge, or experience with tools like cloud platforms or programming languages typically pay more. Salaries vary by industry, location, and level of expertise.

What is the difference between Technical Assistance vs Customer Support Specialist?

AspectTechnical AssistanceCustomer Support Specialist
Required CredentialsTechnical certifications, relevant technical knowledgeCommunication skills, customer service experience
Work EnvironmentTechnical teams, IT departments, troubleshooting settingsCall centers, help desks, client-facing roles
Employer & Industry UsageIT, telecommunications, software companiesRetail, tech support, service industries

Technical Assistance focuses on resolving technical issues through troubleshooting and technical knowledge, often requiring certifications. Customer Support Specialists handle customer inquiries, providing service and support primarily through communication channels. While both roles involve helping users, Technical Assistance is more technical and specialized, whereas Customer Support is broader and customer-focused.

What are some common challenges faced in a Technical Assistance role, and how are they typically addressed?

One common challenge in a Technical Assistance role is balancing multiple requests and prioritizing urgent issues while maintaining high-quality support for all clients. Technical Assistance professionals often encounter a wide range of problems, from troubleshooting technical systems to providing training and documentation. To address these challenges, it's essential to have strong organizational skills, effective communication, and the ability to work collaboratively with both technical and non-technical stakeholders. Many organizations also provide ongoing training and promote teamwork, which helps staff stay current with evolving technologies and share best practices.

Is AI replacing tech support?

AI is increasingly used in tech support to handle routine inquiries and troubleshoot common issues, allowing human technicians to focus on more complex problems. However, AI does not fully replace human tech support roles, as customer service and complex problem-solving still require human judgment and expertise.

What jobs make $3,000 a day?

High-paying jobs that can earn $3,000 a day include specialized roles such as senior corporate executives, certain medical specialists like surgeons, and experienced consultants or traders in finance. These positions typically require advanced skills, extensive experience, and often involve high levels of responsibility or risk. Compensation varies based on industry, location, and individual performance.

What are the key skills and qualifications needed to thrive in Technical Assistance, and why are they important?

To thrive in Technical Assistance, you need strong problem-solving abilities, technical knowledge relevant to the supported products or services, and often a degree or certification in IT or a related field. Familiarity with help desk software, remote troubleshooting tools, and ticketing systems such as Zendesk or ServiceNow is typically required. Excellent communication, patience, and customer service skills help professionals manage user concerns and explain solutions clearly. These skills ensure quick issue resolution, customer satisfaction, and efficient support operations.

What is technical assistance?

Technical assistance refers to the support and guidance provided by experts to help individuals, organizations, or communities solve technical problems, improve processes, or build capacity. This can include troubleshooting issues, providing training, implementing new technologies, or offering advice on best practices. Technical assistance is commonly used in industries such as IT, engineering, healthcare, and international development. Its goal is to empower clients to achieve their objectives more effectively and efficiently by leveraging specialized knowledge and skills.
More about Technical Assistance jobs
What cities are hiring for Technical Assistance jobs? Cities with the most Technical Assistance job openings:
What are the most commonly searched types of Technical Assistance jobs? The most popular types of Technical Assistance jobs are:
What states have the most Technical Assistance jobs? States with the most job openings for Technical Assistance jobs include:
What job categories do people searching Technical Assistance jobs look for? The top searched job categories for Technical Assistance jobs are:
Technical Assistance jobs near you
Infographic showing various Technical Assistance job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $44,267 per year, or $21.3 per hour.
Technical Assistance Specialist, Adult Services

Technical Assistance Specialist, Adult Services

Rhode Island College

Providence, RI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Job description

Posting Details
Position Information
Posting Number
NC00836
Position Title
Technical Assistance Specialist, Adult Services
Division
Academic Affairs Division
Department Name
Sherlock Center on Disabilities
Position Type
Staff - Non Classified
Position Overview
The Paul V. Sherlock Center on Disabilities at Rhode Island College seeks a Technical Assistance Specialist to lead grant-funded initiatives focused on improving systems of support for adults with disabilities, including individuals with IDD and co-occurring needs.
This role leads the design and delivery of statewide and national training and technical assistance, grounded in adult learning theory and evidence-based practices. The TA Specialist collaborates with individuals with lived experience, families, direct support professionals, service providers, and state leaders to strengthen outcomes across key adult life domains such as community living, employment, health and wellness, safety, social inclusion, and advocacy.
Responsibilities include developing and implementing multi-year programs, delivering webinars and in-person trainings, overseeing project logistics and staff support, participating in evaluation and data collection, and disseminating project outcomes through presentations and publications.
This position is ideal for a collaborative, self-directed professional committed to person-centered practices, system improvement, and advancing equity and inclusion for adults with disabilities.
Primary Purpose
This full-time, grant-funded position is located at the Paul V. Sherlock Center on Disabilities. The position scope involves leading projects within the Sherlock Center's adult program area. The Technical Assistance (TA) Specialist will provide training and technical assistance to the disability community related to the needs of adults with disabilities, including people with IDD who have co-occurring physical, mental, or age-related needs. Areas of adult focus include the life domains of community living, employment, healthy living, safety & security, social & spirituality, and advocacy & engagement.
Essential Duties
  • Apply research-based practices of instructional design and adult learning theory using the necessary tools to create a high-quality training program and implement those practices (including but not limited to learning activities, training content and assignments, and participant knowledge and/or skill assessments).
  • Collaborate with stakeholders on the design of education and training program and technical assistance as directed by grants and program objectives.
  • Collaborate with local/state leadership personnel and advisory boards related to project activities and outcomes.
  • Lead statewide and national implementation of programs from the Sherlock Center that include evaluating needs and exercising professional judgement to tailor training and technical assistance offerings to best serve stakeholders.
  • Participate in data collection needed for the evaluation of program implementation.
  • Plan, design, and deliver webinars, conference calls, and in-person meetings for members of the disability community including individuals with lived experience, family members, direct support personnel, and professionals.
  • Disseminate information on project activities/outcomes, including but not limited to preparing blogs, newsletters, conference presentations, and poster sessions.
  • Direct the work of staff with regards to logistics, promotion, and training needs of each program.
  • Assist with research and data collection activities as required by project.
  • Travel to residences and other community locations for meetings and project activities.

Occasional Duties
Other duties as may be assigned by the Executive Director of the Sherlock Center.
Required Skills, Knowledge, and Abilities
  • Demonstrated ability to develop, implement, and evaluate multi-year programs and services for new and existing projects and contracts.
  • Demonstrated experience working with Direct Support and other Professionals within disability services and supports.
  • Demonstrated experience working with individuals with IDD.
  • Knowledge of key issues, evidenced-based best practices, and resources in community living and employment policy and practice issues related to long-term services and supports for persons with IDD, such as workforce recruitment and retention challenges.
  • Knowledge of the life domains including community living, employment, healthy living, safety & security, social & spirituality, and advocacy & engagement.
  • Knowledge of person-centered thinking, and self-determination.
  • Ability to work independently and as part of a diverse team across multiple settings and initiatives in a collaborative environment.
  • Demonstrated ability to communicate clearly and concisely with people of diverse backgrounds and levels of authority.
  • Demonstrated proficiency in writing and presentation skills.
  • Demonstrated experience in guiding, supporting and directing the work of others.
  • Experience working in diverse communities.

Required Qualifications
Education: BA/BS degree
Experience: 4 years' experience in human services, business, education, evaluation & measurement, public health, psychology, social work, or related discipline.
In lieu of an academic degree, at least 4 years of work experience in human services for people with disabilities that includes directing and managing complex, multi-year projects or activities.
Preferred Qualifications
N/A
Does this position have Direct Reports?
No
Environmental Conditions
The employee is not exposed to known adverse environmental conditions.
Position Details
FLSA
Exempt
Salary Grade
10NC
Full Time / Part Time
Full-time
Proposed Starting Salary Range
56,000-62,000
Work Schedule
Monday - Friday
8:30-4:30
Some evenings and weekends
Benefits
Full-time employees enjoy an array of benefits including:
  • Health and Wellness - Medical, Dental & Vision
  • Wellness Incentives and Rewards
  • Paid time Off - Vacation, Sick & Holiday
  • Retirement Benefits
  • Disability and Insurance Benefits
  • Education Benefits - Tuition waivers for RIC, CCRI & URI

For a complete listing, visit Employee Benefits.
Reports To (Title)
Associate Director, Adult Services
Academic or Calendar Year
Calendar
Position Status
Grant-funded
End of Temporary or Limited Position
06/19/2027
Collective Bargaining Unit
Non-union
Posting Information
Number of Positions Available
3
Application Open Date
03/31/2026
Application Close Date
Special Instructions
Please be advised that the college is unable to provide visa sponsorship for this position. Candidates must have authorization to work in the US without the need for employer sponsorship.
EEO Statement
Rhode Island College is an equal opportunity employer. The institution does not discriminate on the basis of race, color, national origin, sex, disability religion, age, veteran status, or any other protected status under applicable law. Rhode Island College is committed to maintain a workplace and educational environment that supports equal opportunity, professionalism and respectful engagement for all community members.

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