ZipRecruiter

Log In

1

Technical Assistance Manager Jobs in Nebraska (NOW HIRING)

Bryan Health

Technical Services Analyst

Lincoln, NE · On-site

Provides initial training and ongoing technical assistance to users on system setups or ... Assists in managing the virtual desktops, Citrix environments, and thin clients. * *Installs ...

New

Bryan Health

Technical Services Analyst

Lincoln, NE · On-site

Provides initial training and ongoing technical assistance to users on system setups or ... Assists in managing the virtual desktops, Citrix environments, and thin clients. * *Installs ...

New

Johnson Controls

Controls Project Manager 1

Omaha, NE · On-site

Provides technical assistance to subcontractors. Ensures that delegated tasks are done accurately ... Effectively communicates the status of projects to management as required and provides monthly ...

next page

Showing results 1-20

All JobsTechnical Assistance JobsTechnical Assistance Manager JobsTechnical Assistance Manager Jobs in Nebraska

Technical Assistance Manager information

What is the difference between Technical Assistance Manager vs Technical Support Specialist?

AspectTechnical Assistance ManagerTechnical Support Specialist
CredentialsBachelor's degree in IT, Engineering, or related field; certifications like ITIL or CompTIAAssociate's or Bachelor's degree; certifications like CompTIA A+ or Network+
Work EnvironmentLeads teams, manages client accounts, oversees technical support operationsProvides direct technical support to users, troubleshooting hardware/software issues
Employer & Industry UsageUsed in IT service companies, tech firms, and large organizationsCommon in help desks, customer support centers, and IT departments

The main difference is that a Technical Assistance Manager oversees support teams and manages client relationships, while a Technical Support Specialist provides direct technical assistance to end-users. The manager role involves leadership and strategic planning, whereas the specialist focuses on troubleshooting and resolving technical issues.

What does a technical assistance manager do?

A Technical Assistance Manager oversees support services that help clients or organizations effectively use technical systems, tools, or programs. They coordinate a team of specialists to provide guidance, training, and troubleshooting, ensuring smooth implementation and ongoing operation of technical solutions. Their responsibilities may include developing support strategies, managing client relationships, and evaluating the effectiveness of technical assistance provided. They often serve as a bridge between technical teams and end users, ensuring that solutions meet user needs and organizational goals.

What are the key skills and qualifications needed to thrive as a technical assistance manager, and why are they important?

To thrive as a Technical Assistance Manager, you need a background in project management, subject matter expertise in your industry, and a relevant bachelor's or master's degree. Familiarity with project management software, CRM systems, and relevant certifications like PMP or ITIL are often required. Strong leadership, problem-solving, and communication skills help you build relationships with clients and efficiently guide your team. These skills are crucial for ensuring successful project delivery, client satisfaction, and effective coordination of technical support services.

How does a technical assistance manager typically collaborate with cross-functional teams in an organization?

Technical Assistance Managers frequently work with cross-functional teams such as product development, customer support, and sales to ensure that client needs are met efficiently. They act as a bridge between technical experts and clients, translating complex technical issues into actionable steps for both internal teams and customers. Regular meetings, project updates, and collaborative problem-solving sessions are common, making strong communication and organizational skills essential for success in this role.

What job categories do people searching Technical Assistance Manager jobs in Nebraska look for?

The top searched job categories for Technical Assistance Manager jobs in Nebraska are:

What cities in Nebraska are hiring for Technical Assistance Manager jobs?

Cities in Nebraska with the most Technical Assistance Manager job openings:

Technical Assistance Manager jobs near you
Infographic showing various Technical Assistance Manager job openings in Nebraska as of July 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 1% Temporary, and 5% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Corporate Technical Support Associate

AMCON Distributing Company

Omaha, NE • On-site

Full-time

Re-posted 21 days ago

AMCON Distributing Company rating

5.9

Company rating: 5.9 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

363rd of 419 rated retail wholesalers

Job description

Job Summary:
The Technical Support Associate will provide technical assistance to both employees and customers in troubleshooting and resolving computer-related issues.
Duties/Responsibilities:
  • Mobile Device Management: connecting to network, installing applications. Examples include cell phones, tablets, mobile printers etc. (WMS equipment: wrist units and ring scanners a plus).
  • Ordering, Receiving and Shipping equipment in/out of the Corporate office.

Maintaining and regular audits of assets such as an inventory management system.
  • Identifies, investigates, and resolves user problems with computer software and hardware.
  • Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
  • Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
  • Assists users with installation of software and troubleshooting of related problems; refers more complicated issues to appropriate staff.
  • Communicates regularly with other members of the support team to discuss recurring problems and to share solutions and best practices.
  • Setting up or repairing computer hardware and other associated devices such as printers and scanners; arranges some repairs with third party vendors.
  • Troubleshooting system failures and identifying roadblocks in the network
  • Setting up new users and giving them appropriate access
  • Monitoring computer and telecommunication systems to improve network performance
  • Performing backup procedures to reduce the risk of data loss
  • Attends training sessions on new equipment, software, platforms, and other products; assists with development of user manuals and similar documentation for these products.
  • Maintains knowledge of technology innovations and trends.
  • Performs other related duties as assigned.

Required Skills/Abilities:
• Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills, especially remotely.

• Ability to explain technical issues to technical and nontechnical employees and customers.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.
• Proficient with or the ability to quickly learn an array of computer hardware and software.
Education and Experience:
• Bachelor's degree in Computer Science or related disciplines preferred.
• At least three years of experience in customer technical support highly preferred.
• System or network administration, VMware, telecommunications knowledge.
Physical Requirements:
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

What AMCON Distributing Company employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply