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ICF

Director Education & Technical Assistance

Dover, DE · On-site

The Director, Education will conduct needs assessments, develop and deliver technical assistance ... Project management skills, including managing complex budgets, federal reporting, staff management ...

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$152.3K

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How much do technical assistance manager jobs pay per year?

As of Jun 6, 2026, the average yearly pay for technical assistance manager in the United States is $152,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,500.00 and $181,000.00 per year, depending on experience, location, and employer.

What is the difference between Technical Assistance Manager vs Technical Support Specialist?

AspectTechnical Assistance ManagerTechnical Support Specialist
CredentialsBachelor's degree in IT, Engineering, or related field; certifications like ITIL or CompTIAAssociate's or Bachelor's degree; certifications like CompTIA A+ or Network+
Work EnvironmentLeads teams, manages client accounts, oversees technical support operationsProvides direct technical support to users, troubleshooting hardware/software issues
Employer & Industry UsageUsed in IT service companies, tech firms, and large organizationsCommon in help desks, customer support centers, and IT departments

The main difference is that a Technical Assistance Manager oversees support teams and manages client relationships, while a Technical Support Specialist provides direct technical assistance to end-users. The manager role involves leadership and strategic planning, whereas the specialist focuses on troubleshooting and resolving technical issues.

What does a Technical Assistance Manager do?

A Technical Assistance Manager oversees support services that help clients or organizations effectively use technical systems, tools, or programs. They coordinate a team of specialists to provide guidance, training, and troubleshooting, ensuring smooth implementation and ongoing operation of technical solutions. Their responsibilities may include developing support strategies, managing client relationships, and evaluating the effectiveness of technical assistance provided. They often serve as a bridge between technical teams and end users, ensuring that solutions meet user needs and organizational goals.

What are the key skills and qualifications needed to thrive as a Technical Assistance Manager, and why are they important?

To thrive as a Technical Assistance Manager, you need a background in project management, subject matter expertise in your industry, and a relevant bachelor's or master's degree. Familiarity with project management software, CRM systems, and relevant certifications like PMP or ITIL are often required. Strong leadership, problem-solving, and communication skills help you build relationships with clients and efficiently guide your team. These skills are crucial for ensuring successful project delivery, client satisfaction, and effective coordination of technical support services.

How does a Technical Assistance Manager typically collaborate with cross-functional teams in an organization?

Technical Assistance Managers frequently work with cross-functional teams such as product development, customer support, and sales to ensure that client needs are met efficiently. They act as a bridge between technical experts and clients, translating complex technical issues into actionable steps for both internal teams and customers. Regular meetings, project updates, and collaborative problem-solving sessions are common, making strong communication and organizational skills essential for success in this role.
More about Technical Assistance Manager jobs
What cities are hiring for Technical Assistance Manager jobs? Cities with the most Technical Assistance Manager job openings:
What are the most commonly searched types of Technical Assistance jobs? The most popular types of Technical Assistance jobs are:
What states have the most Technical Assistance Manager jobs? States with the most job openings for Technical Assistance Manager jobs include:
What job categories do people searching Technical Assistance Manager jobs look for? The top searched job categories for Technical Assistance Manager jobs are:
Technical Assistance Manager jobs near you
Infographic showing various Technical Assistance Manager job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 82% Full Time, 16% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $152,287 per year, or $73.2 per hour.
Director Education & Technical Assistance

Director Education & Technical Assistance

ICF

Bethesda, MD • On-site

Full-time

Posted 16 days ago

Job description

ICF seeks a Director, Education to work within our Child Welfare and Education Line of Business. This Line of Business provides federal, state, and other clients with a wide range of technical assistance, research, and evaluation services. Our work focuses on important education policy issues; uses proven and innovative methods for delivering high-quality, timely technical assistance; seeks to inform education stakeholders of promising practices; and involves working closely with clients to ensure that training and technical assistance support services are relevant, useful, and make a positive impact.

The Director, Education will work with clients such as the U.S. Department of Education as well as state and local educational agencies in (DC, DE, MD, NJ, PA) to provide support.

Must live in one of the following states, DC, DE, MD, NJ OR PA.

Key Responsibilities:

  • The Director, Education is responsible for developing and maintaining strong, collegial relationships with state education agencies (SEAs) and other clients to provide high-quality, relevant, and useful capacity-building technical assistance.
  • The Director, Education will conduct needs assessments, develop and deliver technical assistance that clearly addresses client needs, monitor and course correct technical assistance as needed, coordinate with project evaluators to curate evidence, and liaise with clients.
  • In this role you will lead and coordinate TA teams to ensure the provision of high-quality services to clients.

Basic Qualifications:

  • Doctorate in education, social sciences, public administration, or related subjects
  • 10+ years of experience at the state and/or national level working with K-12 education policies, regulations, and systems
  • 10+ years of experience developing and delivering technical assistance to state and district educators and leaders
  • 10+ years of experience conduct needs assessments, developing and delivering technical assistance that clearly addresses client needs, monitor and course correct technical assistance as needed
  • 10+ years developing high quality technical assistance materials, including information briefs, white papers, tools, presentations, and processes.
  • 7+ years working with MS Office and other standard office applications (Word, PowerPoint, Outlook, Excel, SharePoint, and Adobe Connect)
  • 5+ years experience directing or managing large-scale federal grants or contracts;
  • 3+ years managing teams of up to 40 people to include managing subs on a contract and with personnel management responsibilities

Preferred Skills/Experience:

  • Experience working with mid-Atlantic states DC, DE, MD, NJ, PA
  • Experience working with multiple stakeholder groups as a participant, content advisor, and technical assistance provider
  • Content knowledge related to state education systems, key policy issues (e.g., assessment, accountability, college and career readiness, school turnaround, diverse learners, educator development and evaluation), capacity building, coaching, and/or consultation
  • Project management skills, including managing complex budgets, federal reporting, staff management, continuous improvement

Professional Skills:

  • Excellent verbal, interpersonal, and written communication skills
  • Strong analytical, problem-solving, and decision-making capabilities
  • Ability to align project activities with federal priorities, performance measures, and approved scopes of work
  • Ability to work in a group and independently

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Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read ourEEOpolicy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please emailCandidateaccommodation@icf.comand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.

Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance atcandidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.


Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$130,687.00 - $222,169.00New Jersey Remote Office (NJ99)

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