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Technical Assistance Manager Jobs (NOW HIRING)

Boston Scientific Gruppe

Relocation assistance is not available for this position. About the Role: We're looking for a ... Experience managing customer escalations and complex technical support issues. Proficiency using ...

BLH Technologies

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Senior Technical Assistance & Program Improvement Manager

Rockville, MD · On-site

$135K - $145K/yr

This leadership position will design, manage, and deliver technical assistance that strengthens organizational performance, improves program outcomes, builds the capacity of state and Tribal human ...

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Technical Assistance Manager information

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$51K

$152.3K

$193.5K

How much do technical assistance manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for technical assistance manager in the United States is $152,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,500.00 and $181,000.00 per year, depending on experience, location, and employer.

What does a technical assistance manager do?

A Technical Assistance Manager oversees support services that help clients or organizations effectively use technical systems, tools, or programs. They coordinate a team of specialists to provide guidance, training, and troubleshooting, ensuring smooth implementation and ongoing operation of technical solutions. Their responsibilities may include developing support strategies, managing client relationships, and evaluating the effectiveness of technical assistance provided. They often serve as a bridge between technical teams and end users, ensuring that solutions meet user needs and organizational goals.

How does a technical assistance manager typically collaborate with cross-functional teams in an organization?

Technical Assistance Managers frequently work with cross-functional teams such as product development, customer support, and sales to ensure that client needs are met efficiently. They act as a bridge between technical experts and clients, translating complex technical issues into actionable steps for both internal teams and customers. Regular meetings, project updates, and collaborative problem-solving sessions are common, making strong communication and organizational skills essential for success in this role.

What are the key skills and qualifications needed to thrive as a technical assistance manager, and why are they important?

To thrive as a Technical Assistance Manager, you need a background in project management, subject matter expertise in your industry, and a relevant bachelor's or master's degree. Familiarity with project management software, CRM systems, and relevant certifications like PMP or ITIL are often required. Strong leadership, problem-solving, and communication skills help you build relationships with clients and efficiently guide your team. These skills are crucial for ensuring successful project delivery, client satisfaction, and effective coordination of technical support services.

What is the difference between Technical Assistance Manager vs Technical Support Specialist?

AspectTechnical Assistance ManagerTechnical Support Specialist
CredentialsBachelor's degree in IT, Engineering, or related field; certifications like ITIL or CompTIAAssociate's or Bachelor's degree; certifications like CompTIA A+ or Network+
Work EnvironmentLeads teams, manages client accounts, oversees technical support operationsProvides direct technical support to users, troubleshooting hardware/software issues
Employer & Industry UsageUsed in IT service companies, tech firms, and large organizationsCommon in help desks, customer support centers, and IT departments

The main difference is that a Technical Assistance Manager oversees support teams and manages client relationships, while a Technical Support Specialist provides direct technical assistance to end-users. The manager role involves leadership and strategic planning, whereas the specialist focuses on troubleshooting and resolving technical issues.

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Technical Assistance Manager jobs near you
Infographic showing various Technical Assistance Manager job openings in the United States as of September 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $152,287 per year, or $73.2 per hour.

Supervisor, Technical Assistance Center

Arden Hills, MN

Boston Scientific
Medical Equipment and Supplies Manufacturing • 10K+ employees
Learn more about Boston Scientificexternal

Full-time

Re-posted 15 days ago

Boston Scientific rating

8.5

Company rating: 8.5 out of 10

Based on 120 frontline employees who took The Breakroom Quiz

Job description

Additional Location(s):  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.           

Supervisor, Technical Assistance Center 

Location: Arden Hills, MN (On Site) 
At Boston Scientific, we value collaboration and synergy. This role follows an onsite work model requiring employees to be in our local office in Arden Hills, Minnesota five days per week. Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time. Relocation assistance is not available for this position.

About the Role:

We're looking for a people-first leader to oversee our Technical Assistance Center, delivering exceptional customer support and technical expertise for our global equipment portfolio. As the Supervisor of the Technical Assistance Center, you'll lead a high-performing team focused on resolving complex customer issues, driving operational excellence, and creating outstanding customer experiences. 

This role is a key member of the Equipment Service leadership team and partners closely with Sales, Engineering, Field Service, Marketing, Quality, and international teams to continuously improve service delivery, optimize support operations, and develop talent. 

Your Responsibilities Include:

Lead and Develop a High-Performing Team 

  • Inspire, coach, and develop a team of technical support and customer service professionals. 

  • Foster an inclusive, collaborative, and accountable team culture focused on continuous learning and customer success. 

  • Conduct regular performance conversations, career development planning, and coaching to help employees reach their full potential. 

  • Support employee engagement, retention, and succession planning. 

Drive Customer Experience Excellence 

  • Ensure timely, high-quality support for customers across our global equipment portfolio. 

  • Lead resolution of complex customer escalations while maintaining a strong customer-first mindset. 

  • Monitor customer satisfaction metrics and identify opportunities to enhance the overall customer experience. 

  • Champion continuous improvement initiatives that simplify processes and improve service delivery. 

Optimize Technical Support Operations 

  • Oversee daily Technical Assistance Center operations, including workforce planning, scheduling, and resource allocation to meet customer demand. 

  • Develop, implement, and continuously improve support processes, workflows, knowledge management, and service documentation. 

  • Establish and monitor key performance indicators (KPIs) such as response time, resolution time, first-contact resolution, customer satisfaction, and service quality. 

  • Leverage data and analytics to identify trends, improve operational efficiency, and support strategic decision-making. 

Partner Across the Organization 

  • Collaborate with Engineering, Field Service, Sales, Marketing, Quality, and Product teams to resolve technical issues and improve products and services. 

  • Lead internal escalation reviews and communicate effectively with stakeholders throughout issue resolution. 

  • Support new product launches, process improvements, and organizational initiatives. 

Ensure Quality and Compliance 

  • Promote a culture of quality, compliance, and continuous improvement aligned with company policies and applicable regulatory requirements. 

  • Ensure team members receive appropriate training and maintain required documentation. 

  • Support quality initiatives and process standardization across the Technical Assistance Center. 

What We're Looking For:

Required Qualifications: 

  • Bachelor's degree in Business, Engineering, Operations, or a related field, or an equivalent combination of education and work experience. 

  • 5+ years of people leadership experience leading customer service, technical support, help desk, or contact center teams. 

  • Demonstrated success coaching and developing high-performing teams. 

  • Strong customer relationship management and problem-solving skills. 

  • Experience managing customer escalations and complex technical support issues. 

  • Proficiency using customer service metrics, dashboards, and reporting to drive operational improvements. 

  • Excellent communication, organizational, and cross-functional collaboration skills. 

  • Ability to work flexible times within call center hours.  

Preferred Qualifications 

  • Experience in a technical service, medical device, manufacturing, or regulated industry. 

  • Bilingual in English and Spanish and/or Portuguese (spoken and written) 

  • Knowledge of workforce management and contact center technologies. 

  • Experience with CRM platforms (Salesforce, Dynamics, ServiceNow, or similar). 

  • Lean, Six Sigma, or continuous improvement experience. 

  • Familiarity with quality systems and regulatory requirements within a technical or healthcare environment. 

Success in This Role 

Successful candidates are: 

  • Customer-focused leaders who build trust and deliver exceptional service. 

  • Data-driven decision makers who use metrics to improve performance. 

  • Collaborative partners who influence across functions. 

  • Coaches who develop talent and foster engagement. 

  • Change champions who embrace innovation and continuous improvement. 

  • Operational leaders who balance customer needs with business objectives. 

Requisition ID: 632615 

Minimum Salary: $ 71500 

Maximum Salary: $ 135800 

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com—will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions.  This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement.  The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.  

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About Boston Scientific

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As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most - united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do - as a global business and as a global corporate citizen.

Industry

Medical equipment and supplies manufacturing, manufacturing and construction

Company size

10,000+ Employees

Headquarters location

Marlborough, MA, US

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