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Technical Assistance Manager Jobs (NOW HIRING)

BLH Technologies

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Senior Technical Assistance & Program Improvement Manager

Rockville, MD · On-site

$135K - $145K/yr

This leadership position will design, manage, and deliver technical assistance that strengthens organizational performance, improves program outcomes, builds the capacity of state and Tribal human ...

OCHIN

PROGRAM COORDINATOR, TECHNICAL ASSISTANCE

$56K - $112K/yr

Your ability to manage multiple activities simultaneously, maintain accurate records, and foster collaboration will contribute directly to the success of OCHIN's technical assistance and workforce ...

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$51K

$152.3K

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How much do technical assistance manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for technical assistance manager in the United States is $152,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,500.00 and $181,000.00 per year, depending on experience, location, and employer.

What is the difference between Technical Assistance Manager vs Technical Support Specialist?

AspectTechnical Assistance ManagerTechnical Support Specialist
CredentialsBachelor's degree in IT, Engineering, or related field; certifications like ITIL or CompTIAAssociate's or Bachelor's degree; certifications like CompTIA A+ or Network+
Work EnvironmentLeads teams, manages client accounts, oversees technical support operationsProvides direct technical support to users, troubleshooting hardware/software issues
Employer & Industry UsageUsed in IT service companies, tech firms, and large organizationsCommon in help desks, customer support centers, and IT departments

The main difference is that a Technical Assistance Manager oversees support teams and manages client relationships, while a Technical Support Specialist provides direct technical assistance to end-users. The manager role involves leadership and strategic planning, whereas the specialist focuses on troubleshooting and resolving technical issues.

What does a technical assistance manager do?

A Technical Assistance Manager oversees support services that help clients or organizations effectively use technical systems, tools, or programs. They coordinate a team of specialists to provide guidance, training, and troubleshooting, ensuring smooth implementation and ongoing operation of technical solutions. Their responsibilities may include developing support strategies, managing client relationships, and evaluating the effectiveness of technical assistance provided. They often serve as a bridge between technical teams and end users, ensuring that solutions meet user needs and organizational goals.

What are the key skills and qualifications needed to thrive as a technical assistance manager, and why are they important?

To thrive as a Technical Assistance Manager, you need a background in project management, subject matter expertise in your industry, and a relevant bachelor's or master's degree. Familiarity with project management software, CRM systems, and relevant certifications like PMP or ITIL are often required. Strong leadership, problem-solving, and communication skills help you build relationships with clients and efficiently guide your team. These skills are crucial for ensuring successful project delivery, client satisfaction, and effective coordination of technical support services.

How does a technical assistance manager typically collaborate with cross-functional teams in an organization?

Technical Assistance Managers frequently work with cross-functional teams such as product development, customer support, and sales to ensure that client needs are met efficiently. They act as a bridge between technical experts and clients, translating complex technical issues into actionable steps for both internal teams and customers. Regular meetings, project updates, and collaborative problem-solving sessions are common, making strong communication and organizational skills essential for success in this role.
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Technical Assistance Manager jobs near you
Infographic showing various Technical Assistance Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $152,287 per year, or $73.2 per hour.

Senior Technical Assistance & Program Improvement Manager

BLH Technologies, Inc.

Rockville, MD • On-site

$135K - $145K/yr

Full-time

Posted 25 days ago

Job description

Position Summary
BLH Technologies is seeking an experienced Senior Technical Assistance & Program Improvement Manager to support the U.S. Department of Health and Human Services (HHS), Administration for Children and Families (ACF). This leadership position will design, manage, and deliver technical assistance that strengthens organizational performance, improves program outcomes, builds the capacity of state and Tribal human services programs, and supports continuous improvement in program administration.
Working closely with the Senior Program Integrity & Compliance Manager, this role will transform compliance review findings into actionable technical assistance strategies, corrective action support, virtual training and resources, reference materials, peer learning opportunities, and program improvement initiatives.
Work You'll Do
• Lead the planning, design, and delivery of technical assistance and organizational improvement initiatives for federal human services programs.
• Collaborate with compliance review teams to identify technical assistance priorities based on monitoring findings and program needs.
• Develop individualized improvement plans, corrective action strategies, and capacity-building approaches for grantees.
• Design and facilitate in-person and virtual training, workshops, peer learning events, and communities of practice.
• Develop guidance documents, toolkits, implementation resources, webinars, and other technical assistance products.
• Coordinate subject matter experts and external consultants supporting technical assistance activities.
• Analyze program trends and recommend strategies that improve organizational performance, compliance, and service delivery.
• Build collaborative relationships with federal clients, grantees, and stakeholders while ensuring successful contract performance.
• Perform other duties as assigned to support contract objectives.
Qualifications
Required
• Master's degree in Public Administration, Public Policy, Public Health, Human Services, Social Work, Education, Organizational Development, Business Administration, or a related discipline.
• Minimum 10 years of progressively responsible experience providing technical assistance, capacity building, organizational development, training, program improvement, or federal grant support.
• Experience supporting federal or state human services programs.
• Demonstrated experience designing and delivering adult learning and technical assistance initiatives.
• Strong facilitation, project management, analytical, and communication skills.
• Ability to travel approximately 20-30% nationwide and obtain a U.S. Government Public Trust.
Preferred
• Doctoral degree (Ph.D., Ed.D., DrPH, or equivalent) in a relevant discipline.
• Experience supporting HHS, ACF, OFA, or other federal civilian agencies.
• Experience with TANF or related human services programs, including SNAP, Child Welfare, Child Support, Medicaid, or Workforce Development.
• Experience developing technical assistance strategies based on compliance reviews, organizational assessments, or performance improvement initiatives.
• Professional certification such as PMP, CPTD, Prosci Change Management, or similar credential.
Why BLH Technologies?
At BLH Technologies, you'll have the opportunity to work alongside experienced professionals supporting mission-critical federal initiatives that improve programs serving children, families, and communities nationwide. We offer competitive compensation, comprehensive benefits, professional development opportunities, and a collaborative environment where innovation and client success drive meaningful results.
BLH Technologies is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

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