Own your opportunity to serve as a critical component of our nations safety and security. Make an impact by using your expertise to protect our country from threats.
Help Desk Technician IV
Shape the Mission. Shape Your Career.
Step into a role where your technical talent directly supports nationallevel operations. As a Help Desk Technician IV with GDIT, youll be part of an elite IT team ensuring our customers stay connected, productive, and missionready. If youre resourceful, missionminded, and ready to make an impact, this is where you belong.
What Youll Do
Frontline Support & Problem Solving
Deliver responsive, highquality support via phone, email, chat, and ticketing systems.
Track, triage, and resolve technical issues with accuracy and professionalism.
Troubleshoot hardware, software, and basic network connectivity challenges.
Provide clear, stepbystep guidance to users at all levels.
Escalate complex issues to advanced teams when needed.
Mentor junior technicians and support new team members.
Technical Expertise
Install, configure, and update software across user devices.
Support account management tasks such as password resets and lockouts.
Diagnose basic issues with printers, scanners, and peripherals.
Maintain inventory and contribute to asset management processes.
Documentation Excellence
Create clear, detailed documentation of issues, resolutions, and procedures.
Contribute solutions and best practices to the knowledge base.
Ensure all tickets include complete, accurate troubleshooting steps.
Customer Care & Communication
Provide friendly, empathetic, and highly effective customer service.
Translate technical concepts into language nontechnical users can understand.
Keep users informed with timely ticket updates.
Support teammates and contribute to an engaged, highperforming team culture.
Security & Compliance
Follow all established security and IT policies.
Report potential incidents or anomalies immediately through proper channels.
What You Bring
Education: AA/AS degree
Experience: 5+ years relevant help desk or IT support experience
Technical Skills: Proficient in hardware/software troubleshooting, remote support tools
Clearance: TS/SCI with FullScope Polygraph (active)
Certification: CompTIA Security+ (or obtained within first 3 months)
Citizenship: U.S. citizen
Schedule: missionessential availability may include holidays
Location: Annapolis Junction, MD
Commitment to staying current with evolving technologies
Why GDIT
Be part of an organization where your work supports realworld mission success. At GDIT, your growth is supported and your contributions matter.
Growth: Access to AIdriven career tools and learning platforms
Mobility: Dedicated internal mobility support for longterm career progression
Benefits: Competitive compensation, 401(k) with company match, comprehensive health & wellness
Culture: Innovative, collaborative, and militaryfriendly workplace
Own Your Opportunity
Join GDIT and discover how far your skills, passion, and security clearance can take you. Your next missiondriven career step starts here.