IT Support Engineer II
Birmingham, AL · On-site
Position Overview The IT Support Engineer II provides advanced Level 1 and Level 2 technical support and serves as an escalation point for IT Support Engineer I. This role focuses on advanced ...
IT Support Engineer II
Birmingham, AL · On-site
Position Overview The IT Support Engineer II provides advanced Level 1 and Level 2 technical support and serves as an escalation point for IT Support Engineer I. This role focuses on advanced ...
Description Position Overview The IT Support Engineer II provides advanced Level 1 and Level 2 technical support and serves as an escalation point for IT Support Engineer I. This role focuses on ...
Description Position Overview The IT Support Engineer II provides advanced Level 1 and Level 2 technical support and serves as an escalation point for IT Support Engineer I. This role focuses on ...
Description Position Overview The IT Support Engineer II provides advanced Level 1 and Level 2 technical support and serves as an escalation point for IT Support Engineer I. This role focuses on ...
Description Position Overview The IT Support Engineer II provides advanced Level 1 and Level 2 technical support and serves as an escalation point for IT Support Engineer I. This role focuses on ...
Join our collaborative IT team as a Global Technology Support - Engineer II ! You'll contribute to maintaining and optimizing our technology infrastructure while supporting our mission of enabling ...
Join our collaborative IT team as a Global Technology Support - Engineer II ! You'll contribute to maintaining and optimizing our technology infrastructure while supporting our mission of enabling ...
Our technology enables businesses to manage B2B payment needs--including payment acceptance, fraud ... The Enterprise Support Engineer II will help improve support processes, analyze ticket trends ...
New
Quick apply
Our technology enables businesses to manage B2B payment needs--including payment acceptance, fraud ... The Enterprise Support Engineer II will help improve support processes, analyze ticket trends ...
New
Our technology enables businesses to manage B2B payment needs--including payment acceptance, fraud ... The Enterprise Support Engineer II will help improve support processes, analyze ticket trends ...
New
Quick apply
Our technology enables businesses to manage B2B payment needs--including payment acceptance, fraud ... The Enterprise Support Engineer II will help improve support processes, analyze ticket trends ...
New
Our technology enables businesses to manage B2B payment needs--including payment acceptance, fraud ... The Enterprise Support Engineer II will help improve support processes, analyze ticket trends ...
New
Quick apply
Our technology enables businesses to manage B2B payment needs--including payment acceptance, fraud ... The Enterprise Support Engineer II will help improve support processes, analyze ticket trends ...
New
Our technology enables businesses to manage B2B payment needs--including payment acceptance, fraud ... The Enterprise Support Engineer II will help improve support processes, analyze ticket trends ...
New
Quick apply
Our technology enables businesses to manage B2B payment needs--including payment acceptance, fraud ... The Enterprise Support Engineer II will help improve support processes, analyze ticket trends ...
New
Our technology enables businesses to manage B2B payment needs--including payment acceptance, fraud ... The Enterprise Support Engineer II will help improve support processes, analyze ticket trends ...
New
Quick apply
Our technology enables businesses to manage B2B payment needs--including payment acceptance, fraud ... The Enterprise Support Engineer II will help improve support processes, analyze ticket trends ...
New
Our technology enables businesses to manage B2B payment needs--including payment acceptance, fraud ... The Enterprise Support Engineer II will help improve support processes, analyze ticket trends ...
New
Quick apply
Our technology enables businesses to manage B2B payment needs--including payment acceptance, fraud ... The Enterprise Support Engineer II will help improve support processes, analyze ticket trends ...
New
Our technology enables businesses to manage B2B payment needs--including payment acceptance, fraud ... The Enterprise Support Engineer II will help improve support processes, analyze ticket trends ...
New
Quick apply
Our technology enables businesses to manage B2B payment needs--including payment acceptance, fraud ... The Enterprise Support Engineer II will help improve support processes, analyze ticket trends ...
New
Our technology enables businesses to manage B2B payment needs--including payment acceptance, fraud ... The Enterprise Support Engineer II will help improve support processes, analyze ticket trends ...
New
Quick apply
Our technology enables businesses to manage B2B payment needs--including payment acceptance, fraud ... The Enterprise Support Engineer II will help improve support processes, analyze ticket trends ...
New
Our technology enables businesses to manage B2B payment needs--including payment acceptance, fraud ... The Enterprise Support Engineer II will help improve support processes, analyze ticket trends ...
New
Quick apply
Our technology enables businesses to manage B2B payment needs--including payment acceptance, fraud ... The Enterprise Support Engineer II will help improve support processes, analyze ticket trends ...
New
Our technology enables businesses to manage B2B payment needs--including payment acceptance, fraud ... The Enterprise Support Engineer II will help improve support processes, analyze ticket trends ...
New
Quick apply
Our technology enables businesses to manage B2B payment needs--including payment acceptance, fraud ... The Enterprise Support Engineer II will help improve support processes, analyze ticket trends ...
New
Our technology enables businesses to manage B2B payment needs--including payment acceptance, fraud ... The Enterprise Support Engineer II will help improve support processes, analyze ticket trends ...
New
Quick apply
Our technology enables businesses to manage B2B payment needs--including payment acceptance, fraud ... The Enterprise Support Engineer II will help improve support processes, analyze ticket trends ...
New
Our technology enables businesses to manage B2B payment needs--including payment acceptance, fraud ... The Enterprise Support Engineer II will help improve support processes, analyze ticket trends ...
New
Quick apply
Our technology enables businesses to manage B2B payment needs--including payment acceptance, fraud ... The Enterprise Support Engineer II will help improve support processes, analyze ticket trends ...
New
Our technology enables businesses to manage B2B payment needs--including payment acceptance, fraud ... The Enterprise Support Engineer II will help improve support processes, analyze ticket trends ...
New
Quick apply
Our technology enables businesses to manage B2B payment needs--including payment acceptance, fraud ... The Enterprise Support Engineer II will help improve support processes, analyze ticket trends ...
New
Our technology enables businesses to manage B2B payment needs--including payment acceptance, fraud ... The Enterprise Support Engineer II will help improve support processes, analyze ticket trends ...
New
Quick apply
Our technology enables businesses to manage B2B payment needs--including payment acceptance, fraud ... The Enterprise Support Engineer II will help improve support processes, analyze ticket trends ...
New
Our technology enables businesses to manage B2B payment needs--including payment acceptance, fraud ... The Enterprise Support Engineer II will help improve support processes, analyze ticket trends ...
New
Quick apply
Our technology enables businesses to manage B2B payment needs--including payment acceptance, fraud ... The Enterprise Support Engineer II will help improve support processes, analyze ticket trends ...
New
Our technology enables businesses to manage B2B payment needs--including payment acceptance, fraud ... The Enterprise Support Engineer II will help improve support processes, analyze ticket trends ...
New
Quick apply
Our technology enables businesses to manage B2B payment needs--including payment acceptance, fraud ... The Enterprise Support Engineer II will help improve support processes, analyze ticket trends ...
New
Tech Support Engineer II information
See salary details
$16.59 - $21.26
4% of jobs
$21.26 - $25.94
9% of jobs
$29.81 is the 25th percentile. Wages below this are outliers.
$25.94 - $30.62
14% of jobs
$30.62 - $35.29
15% of jobs
The median wage is $37.48 / hr.
$35.29 - $39.97
17% of jobs
$39.97 - $44.65
16% of jobs
$44.78 is the 75th percentile. Wages above this are outliers.
$44.65 - $49.32
9% of jobs
$49.32 - $54
7% of jobs
$54 - $58.68
4% of jobs
$58.68 - $63.35
3% of jobs
$63.35 - $68.03
1% of jobs
$16
$39
$68
How much do tech support engineer ii jobs pay per hour?
As of Aug 28, 2026, the average hourly pay for tech support engineer ii in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.
What is a Tech Support Engineer II?
A Tech Support Engineer II is an IT professional who provides technical assistance to customers and end-users, typically handling more complex issues than entry-level support staff. They troubleshoot hardware, software, and network problems, often serving as an escalation point for unresolved issues from Tier I support. In addition to problem-solving, they may document solutions, contribute to knowledge bases, and sometimes assist in training junior staff. This role requires strong technical skills, effective communication, and a customer-oriented approach.
What are the key skills and qualifications needed to thrive as a Tech Support Engineer II?
To excel as a Tech Support Engineer II, you need strong problem-solving abilities, in-depth technical knowledge of hardware and software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, remote troubleshooting tools, and relevant industry certifications such as CompTIA or Microsoft Certified Solutions Expert (MCSE) is often required. Exceptional communication, patience, and customer service skills help build rapport and resolve complex issues efficiently. These skills ensure timely and effective technical support, leading to high customer satisfaction and smooth business operations.
What are some common challenges faced by a Tech Support Engineer II, and how can they be effectively managed?
Tech Support Engineer II professionals often encounter challenges such as troubleshooting complex technical issues, managing multiple high-priority support tickets, and communicating technical solutions to users with varying technical backgrounds. Effective time management and strong problem-solving skills are essential to balance workload and resolve issues efficiently. Additionally, collaborating closely with engineering and product teams helps in escalating unresolved problems and staying updated on the latest technologies, ensuring continuous professional growth.
What is the difference between Tech Support Engineer II vs Network Support Specialist?
| Aspect | Tech Support Engineer II | Network Support Specialist |
|---|---|---|
| Required Certifications | CompTIA A+, Network+, Cisco CCNA (preferred) | CompTIA Network+, Cisco CCNA, CCNP (preferred) |
| Work Environment | Help desks, remote support, on-site troubleshooting | Network operations centers, on-site network troubleshooting |
| Industry Usage | IT support, technology services | Networking, telecommunications, enterprise IT |
| Common Search Intent | Technical support, troubleshooting, customer assistance | Network issues, infrastructure support, connectivity problems |
The Tech Support Engineer II and Network Support Specialist roles share similar certifications and work environments, often overlapping in IT and networking industries. While Tech Support Engineers focus on troubleshooting hardware and software issues, Network Support Specialists primarily handle network infrastructure and connectivity problems. Both roles require strong technical skills and certifications, but their daily tasks and focus areas differ slightly, making them distinct yet related positions in the tech support field.
More about Tech Support Engineer II jobs
What states have the most Tech Support Engineer Ii jobs?
States with the most job openings for Tech Support Engineer Ii jobs include:
What job categories do people searching Tech Support Engineer Ii jobs look for?
The top searched job categories for Tech Support Engineer Ii jobs are:
Full-time
Medical, PTO
Re-posted yesterday
Job description
Description:
Position Overview
The IT Support Engineer II provides advanced Level 1 and Level 2 technical support and serves as an escalation point for IT Support Engineer I. This role focuses on advanced troubleshooting, systems administration, and supporting multiple client environments.
Key Responsibilities & Daily Tasks
- Troubleshoot advanced issues related to Windows systems, Microsoft 365, networking, and security tools
- Administer user accounts, permissions, and access controls across client environments
- Monitor and maintain servers, workstations, and network devices
- Perform patching, updates, and security hardening tasks
- Serve as an escalation resource for lower-level engineers
- Maintain accurate and thorough documentation in service management systems
- Communicate technical information clearly to clients and internal teams
Required Skills & Qualifications
- 2–4 years of IT support experience
- Strong understanding of networking fundamentals
- Hands-on experience with Microsoft 365 and Windows Server
- Strong troubleshooting and documentation skills
- Live in Metro Birmingham Area
Preferred Qualifications
- Experience working in a Managed Service Provider environment
- PowerShell or scripting knowledge
- macOS and iOS support experience
Benefits & Perks
- Paid Time Off program in accordance with company policy
- Company-observed paid holidays
- Health insurance options available to eligible employees
- CrewHu employee recognition and rewards program
- $50 monthly cell phone stipend
- Company-provided equipment and tools
- Ongoing training and professional development opportunities
About Solutions Team
Sourced by ZipRecruiter
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Brandon, MS, US
Year founded
2007