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Tech Support Engineer Ii Jobs (NOW HIRING)

Mondo

IT Support Engineer

Somerville, MA · On-site

$41 - $44/hr

Job Title: IT Support Engineer Location-Type: Hybrid (Somerville, MA - 3 Days Onsite) Start Date Is ... Based on Experience, W2 Entry Level: $22/hr - $27/hr 2 Years Bach: $28/hr - $30/hr 5 Years Bach ...

FloresHR, LLC

IT Support Engineer

Charlotte, NC · Hybrid

Description Job Title: IT Support Engineer Job Type: FT Location: Charlotte, NC (Hybrid- 3 days in ... Minimum of 2 years' experience working in a help desk environment. * Graduate of a bachelor ...

Navan

IT Support Engineer

New York, NY

Navan is seeking an IT Support Engineer for our New York City office. This is an on-site position requiring five days a week in the office . The primary responsibilities include providing technical ...

FloresHR, LLC

IT Support Engineer

Charlotte, NC · Hybrid

Description Job Title: IT Support Engineer Job Type: FT Location: Charlotte, NC (Hybrid- 3 days in ... Minimum of 2 years' experience working in a help desk environment. * Graduate of a bachelor ...

Horizon Ag-Products

IT Support Engineer

Lakewood, CO · On-site

$30 - $34/hr

IT Support Engineer A leader in the Biostimulant industry, Horizon Ag Products began manufacturing ... or 2 years of equivalent work experience • Understanding of Windows operating system and ...

BAE Networks

Be Seen First

IT Support Engineer

Troy, MI · On-site

$40K - $65K/yr

IT Support Engineer In-Office Position (Troy, MI) -- Providing Remote Support to Our Clients This is not a field or on-site client visit role. You'll be based in our Troy office every day, supporting ...

New

ALSO

IT Support Engineer

Palo Alto, CA · On-site

Serve as the Tier 2/3 escalation point for complex IT issues across hardware, software, SaaS, and ... / Desktop Support / Systems Engineering & Architecture * Strong experience supporting macOS and ...

New

PRIORITY ONDEMAND

IT Support Engineer

Redlands, CA · On-site

The IT Support Engineer is a key member of the IT team and will be primarily responsible for ... Respond to level 1 & 2 support requests in a timely and professional manner. Communicate with ...

Speyside IT Consulting Corporation

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Level 2 IT Support Engineer

Las Vegas, NV · Remote

$27 - $32/hr

Job Overview As a Level 2 IT Support Engineer at our Managed Service Provider (MSP), you will provide advanced technical support, infrastructure administration, and project implementation services ...

New

Hunting

IT Support Engineer

ME · On-site

The "IT Support Engineer - Desktop & Infrastructure" role is a hybrid role which primarily serves as a member of the local business unit IT support team but also is a member of the global ...

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All JobsTech Support Engineer Ii Jobs

Tech Support Engineer II information

See salary details

$16

$39

$68

How much do tech support engineer ii jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for tech support engineer ii in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is the difference between Tech Support Engineer II vs Network Support Specialist?

AspectTech Support Engineer IINetwork Support Specialist
Required CertificationsCompTIA A+, Network+, Cisco CCNA (preferred)CompTIA Network+, Cisco CCNA, CCNP (preferred)
Work EnvironmentHelp desks, remote support, on-site troubleshootingNetwork operations centers, on-site network troubleshooting
Industry UsageIT support, technology servicesNetworking, telecommunications, enterprise IT
Common Search IntentTechnical support, troubleshooting, customer assistanceNetwork issues, infrastructure support, connectivity problems

The Tech Support Engineer II and Network Support Specialist roles share similar certifications and work environments, often overlapping in IT and networking industries. While Tech Support Engineers focus on troubleshooting hardware and software issues, Network Support Specialists primarily handle network infrastructure and connectivity problems. Both roles require strong technical skills and certifications, but their daily tasks and focus areas differ slightly, making them distinct yet related positions in the tech support field.

What are the key skills and qualifications needed to thrive as a Tech Support Engineer II, and why are they important?

To excel as a Tech Support Engineer II, you need strong problem-solving abilities, in-depth technical knowledge of hardware and software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, remote troubleshooting tools, and relevant industry certifications such as CompTIA or Microsoft Certified Solutions Expert (MCSE) is often required. Exceptional communication, patience, and customer service skills help build rapport and resolve complex issues efficiently. These skills ensure timely and effective technical support, leading to high customer satisfaction and smooth business operations.

What are Tech Support Engineer II?

A Tech Support Engineer II is an IT professional who provides technical assistance to customers and end-users, typically handling more complex issues than entry-level support staff. They troubleshoot hardware, software, and network problems, often serving as an escalation point for unresolved issues from Tier I support. In addition to problem-solving, they may document solutions, contribute to knowledge bases, and sometimes assist in training junior staff. This role requires strong technical skills, effective communication, and a customer-oriented approach.

What are some common challenges faced by a Tech Support Engineer II, and how can they be effectively managed?

Tech Support Engineer II professionals often encounter challenges such as troubleshooting complex technical issues, managing multiple high-priority support tickets, and communicating technical solutions to users with varying technical backgrounds. Effective time management and strong problem-solving skills are essential to balance workload and resolve issues efficiently. Additionally, collaborating closely with engineering and product teams helps in escalating unresolved problems and staying updated on the latest technologies, ensuring continuous professional growth.
More about Tech Support Engineer II jobs
What states have the most Tech Support Engineer Ii jobs? States with the most job openings for Tech Support Engineer Ii jobs include:
What job categories do people searching Tech Support Engineer Ii jobs look for? The top searched job categories for Tech Support Engineer Ii jobs are:
Tech Support Engineer II jobs near you
Infographic showing various Tech Support Engineer Ii job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 2% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
IT Support Engineer

IT Support Engineer

Mondo

Somerville, MA • On-site

$41 - $44/hr

Contractor

Medical, Dental, Vision, Retirement

Posted 24 days ago

Job description

Job Title: IT Support Engineer Location-Type: Hybrid (Somerville, MA – 3 Days Onsite) Start Date Is: ASAP Duration: 4–6 Month Contract Compensation Range: Based on Experience, W2 Entry Level: $22/hr - $27/hr 2 Years Bach: $28/hr - $30/hr 5 Years Bach: $35/hr - $40/hr 8 Years Bach: $41/hr - $44/hr Benefits: Eligible for Health, Dental, Vision, 401K Must be authorized to work in the U.S. This position is not eligible for sponsorship.

Job Description:

Seeking a hands-on IT Support Engineer to join a lean, fast-growing SaaS organization supporting approximately 100 internal systems across a global environment. This is an opportunity for a true IT generalist who enjoys wearing multiple hats across systems administration, end-user support, identity management, automation, and infrastructure. The ideal candidate thrives in an ambiguous, high-ownership environment, enjoys solving complex technical problems, and proactively identifies opportunities to improve processes through automation and AI.

Day-to-Day Responsibilities:

  • Manage daily IT operations across Windows, Linux, Google Workspace, and Okta environments

  • Provide Tier 1 and Tier 2 technical support, resolving approximately 50 support tickets per month

  • Troubleshoot user access issues, network connectivity, endpoint devices, and application-related problems

  • Administer identity and access management through Okta

  • Support onboarding and offboarding processes, including zero-touch provisioning initiatives

  • Maintain and troubleshoot integrations across approximately 100 internal SaaS platforms

  • Partner with cross-functional teams to implement technical solutions that improve business operations

  • Own projects from initial concept through implementation with minimal oversight

  • Document processes, technical procedures, and support knowledge

  • Identify opportunities to automate repetitive tasks and improve IT operations using AI and automation tools

  • Serve as a key technical resource within a collaborative, hands-on IT organization

Minimum Requirements:

  • 4–6 years of experience in IT Systems Administration, IT Operations, Systems Engineering, or Corporate IT

  • Strong hands-on experience administering both Windows and Linux environments

  • Experience administering Google Workspace

  • Experience managing Okta for identity and access management

  • Experience supporting Tier 1 and Tier 2 technical issues across users, devices, systems, and applications

  • Experience owning technical projects or solutions from planning through implementation

  • Strong troubleshooting and root-cause analysis skills

  • Ability to work independently with minimal direction

  • Comfortable operating in a fast-paced, evolving environment where priorities shift frequently

  • Excellent communication and collaboration skills

  • Demonstrated adaptability, accountability, and ownership mentality

Preferred Qualifications:

  • Experience working in startup, scale-up, or mid-sized SaaS environments

  • Experience with zero-touch onboarding/offboarding workflows

  • Experience administering SaaS applications and system integrations

  • Experience with scripting or automation (PowerShell, Bash, Python, etc.)

  • Experience with endpoint management platforms such as Jamf, Intune, or Kandji

  • Familiarity with AI tools such as ChatGPT, Microsoft Copilot, or Gemini to improve operational efficiency

  • Experience supporting global or distributed teams

Ideal Candidate:

This role is best suited for someone who has worked in a lean IT organization where engineers are expected to support a broad range of technologies rather than specialize in a single area. Successful candidates are naturally curious, enjoy solving problems independently, take ownership of projects from idea through delivery, and continuously look for opportunities to improve systems, automate manual work, and make the team more efficient.

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