ZipRecruiter

Log In

1

Tech Support Engineer Ii Jobs (NOW HIRING)

UW Credit Union

Support Engineer II

Madison, WI

$87K/mo

UW Credit Union is committed to delivering world-class member experiences. IT Application ... * 2 - 3 years of Support Engineering experience is required. Skills * Fluency with software ...

Church's Chicken

IT Support Engineer

Atlanta, GA · On-site

The IT Support Engineer delivers advanced technical support across a global enterprise environment ... Deliver tiered technical support by addressing Level 1 (basic troubleshooting), Level 2 (advanced ...

Hudson Manpower

Support Engineer II

Farmington Hills, MI · On-site

$24 - $25/hr

Job Summary We are seeking a Support Engineer II to join an enterprise Production Operations team supporting mission-critical production environments. The ideal candidate will have experience with ...

Warby Parker

Support Engineer II

Nashville, TN · On-site

Warby Parker is on the lookout for a well-rounded Support Engineer to join our Technology Services ... 2,000 ChromeOS devices, and 250 Windows devices. They thrive in collaborative environments ...

Navan

IT Support Engineer

New York, NY

Navan is seeking an IT Support Engineer for our New York City office. This is an on-site position requiring five days a week in the office . The primary responsibilities include providing technical ...

Harbor Group Management

Engineer, IT Support

Norfolk, VA · On-site

$75K - $90K/yr

On-Site-Norfolk, VA Corporate Office ABOUT THE ROLE As an IT Support Engineer, you are the face of ... Serve as the in-house interface to the managed service provider (MSP), escalating tier-2 and ...

AVL DiTEST

Simulation Support Engineer II

Plymouth, MI · On-site

AVL Mobility Technologies Inc offers a job in the United States (US) as Simulation Support Engineer II AVL Mobility Technologies, Inc. (MTI) forges new ideas, creating exciting breakthroughs, and ...

Muon Space

IT Support Engineer

San Jose, CA

$106K - $120K/yr

Collaborate with the Security Engineering team on endpoint security, patch management, and access control policies Qualifications * 2+ years of experience in an IT support, help desk, or systems ...

ExxonMobil

Technology Support Engineer

Praha, TX

What role you will play in our team Our Technology Support Engineers work as the front line ... Work Experience (preferable but not essential): 2-3 years in roles with an applied engineering work ...

BAE Networks

Be Seen First

IT Support Engineer

Troy, MI · On-site

$40K - $65K/yr

IT Support Engineer In-Office Position (Troy, MI) -- Providing Remote Support to Our Clients This is not a field or on-site client visit role. You'll be based in our Troy office every day, supporting ...

previous pagenext page

Showing results 21-40

All JobsTech Support Engineer Ii Jobs

Tech Support Engineer II information

See salary details

$16

$39

$68

How much do tech support engineer ii jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for tech support engineer ii in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is the difference between Tech Support Engineer II vs Network Support Specialist?

AspectTech Support Engineer IINetwork Support Specialist
Required CertificationsCompTIA A+, Network+, Cisco CCNA (preferred)CompTIA Network+, Cisco CCNA, CCNP (preferred)
Work EnvironmentHelp desks, remote support, on-site troubleshootingNetwork operations centers, on-site network troubleshooting
Industry UsageIT support, technology servicesNetworking, telecommunications, enterprise IT
Common Search IntentTechnical support, troubleshooting, customer assistanceNetwork issues, infrastructure support, connectivity problems

The Tech Support Engineer II and Network Support Specialist roles share similar certifications and work environments, often overlapping in IT and networking industries. While Tech Support Engineers focus on troubleshooting hardware and software issues, Network Support Specialists primarily handle network infrastructure and connectivity problems. Both roles require strong technical skills and certifications, but their daily tasks and focus areas differ slightly, making them distinct yet related positions in the tech support field.

What are the key skills and qualifications needed to thrive as a Tech Support Engineer II?

To excel as a Tech Support Engineer II, you need strong problem-solving abilities, in-depth technical knowledge of hardware and software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, remote troubleshooting tools, and relevant industry certifications such as CompTIA or Microsoft Certified Solutions Expert (MCSE) is often required. Exceptional communication, patience, and customer service skills help build rapport and resolve complex issues efficiently. These skills ensure timely and effective technical support, leading to high customer satisfaction and smooth business operations.

What is a Tech Support Engineer II?

A Tech Support Engineer II is an IT professional who provides technical assistance to customers and end-users, typically handling more complex issues than entry-level support staff. They troubleshoot hardware, software, and network problems, often serving as an escalation point for unresolved issues from Tier I support. In addition to problem-solving, they may document solutions, contribute to knowledge bases, and sometimes assist in training junior staff. This role requires strong technical skills, effective communication, and a customer-oriented approach.

What are some common challenges faced by a Tech Support Engineer II, and how can they be effectively managed?

Tech Support Engineer II professionals often encounter challenges such as troubleshooting complex technical issues, managing multiple high-priority support tickets, and communicating technical solutions to users with varying technical backgrounds. Effective time management and strong problem-solving skills are essential to balance workload and resolve issues efficiently. Additionally, collaborating closely with engineering and product teams helps in escalating unresolved problems and staying updated on the latest technologies, ensuring continuous professional growth.
More about Tech Support Engineer II jobs
What states have the most Tech Support Engineer Ii jobs? States with the most job openings for Tech Support Engineer Ii jobs include:
What job categories do people searching Tech Support Engineer Ii jobs look for? The top searched job categories for Tech Support Engineer Ii jobs are:
Tech Support Engineer II jobs near you
Infographic showing various Tech Support Engineer Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

IT Support Engineer

Financial Technology Partners

New York, NY • On-site

Full-time

Re-posted 13 days ago

Job description

IT Support Engineer - FinTech Investment Banking
Location: New York City
Work Model: Hybrid (4 days in office, 1 days remote)
Position
Financial Technology Partners ("FT Partners") is seeking an IT Support Engineer to join our New York office. This is an excellent opportunity for a motivated IT professional looking to build their career in a fast-paced, high-performance investment banking environment.
The successful candidate will be responsible for providing first-line technical support to our investment banking professionals, maintaining local office technology, provisioning user devices, assisting with user administration, and ensuring a seamless technology experience across the New York office. This role requires strong technical troubleshooting skills, exceptional customer service, and the ability to thrive in a demanding, client-focused environment.
Company Description
Financial Technology Partners (aka "FT Partners") is the only investment banking firm focused exclusively on the financial technology sector. We broadly define the sector as the dynamic convergence of technology-based solutions and financial services. FT Partners has been recognized as "Dealmaker of the Year" and "Investment Banking Firm of the Year" by The M&A Advisor and was also named one of the Top Internship Programs by Firsthand (Vault).
The firm was founded by Steve McLaughlin, Managing Partner, formerly a senior investment banker in Goldman Sachs & Co.'s Financial Technology Group and Financial Institutions Group in New York and San Francisco. The firm's Founder and senior bankers are highly experienced investment bankers formerly with the financial technology, M&A, and investment banking groups of Goldman Sachs & Co. in New York, San Francisco, London, and Los Angeles.
Role Description
Responsibilities include:
  • Serve as the primary point of contact for desktop and end-user technical support in the New York office
  • Troubleshoot Windows laptops, Microsoft 365, hardware, software, printers, and peripheral devices
  • Image, deploy, configure, and maintain laptops and workstations
  • Provision and deprovision user accounts, laptops, and equipment for new hires and departures
  • Create and administer Active Directory and Microsoft Entra ID user accounts
  • Manage/administer enterprise AI (artificial intelligence) tools and platforms
  • Manage NTFS file permissions, security groups, and shared resources
  • Support conference room technology, Microsoft Teams, Zoom, and AV equipment
  • Assist with local office networking, hardware installations, and cabling
  • Maintain accurate IT asset inventory and technical documentation
  • Coordinate with vendors and senior IT staff to resolve infrastructure issues
  • Escalate complex issues appropriately while maintaining ownership through resolution
  • Deliver responsive, professional, white-glove technical support to employees at all levels of the organization

Must Have
  • 1-3 years of IT support, desktop support, or systems administration experience
  • Strong troubleshooting and analytical problem-solving skills
  • Experience supporting Windows 10/11 environments
  • Microsoft 365 administration and end-user support
  • Experience imaging, deploying, and configuring Windows laptops
  • Basic Active Directory administration
  • Excellent documentation and organizational skills
  • Basic networking knowledge including TCP/IP, DHCP, DNS, gateways, Wi-Fi, and switching fundamentals
  • Outstanding customer service skills with a strong sense of urgency
  • Ability to prioritize multiple tasks in a fast-paced environment

Nice to Have
  • Microsoft Entra ID (Azure AD)
  • Microsoft Intune and Windows Autopilot
  • Microsoft Azure
  • Conditional Access and Multi-Factor Authentication (MFA)
  • Windows Server administration
  • Remote Desktop Services (RDS)
  • PowerShell scripting
  • VLANs, VPNs, firewalls, and network troubleshooting
  • SonicWall and/or Meraki networking equipment
  • PKI / Certificate management
  • Nutanix virtualization
  • Linux administration
  • Cybersecurity best practices

General Requirements
  • U.S. work authorization required. FT Partners will not sponsor applicants for work visas now or in the future.
  • Ability to occasionally support early morning, evening, or weekend maintenance activities when business needs require.
  • Ability to lift and move standard desktop equipment and workstations as needed.

Communication Skills
  • Exceptional written and verbal communication skills
  • Ability to explain technical concepts clearly to both technical and non-technical users
  • Professional demeanor with the confidence to support senior executives and investment banking professionals
  • Strong attention to detail and commitment to delivering an outstanding customer experience

Team Player
  • Team player who contributes to building a positive, collaborative environment
  • Demonstrates ownership, accountability, and follow-through
  • Works with integrity, professionalism, and discretion
  • Performs effectively under pressure while managing competing priorities
  • Committed to continuous learning and professional development
  • Upholds the firm's values and high standards of excellence

Salary: $115,000 plus 10-15% bonus potential
Why FT Partners?
  • Managing Partner and Managing Directors formerly of Goldman Sachs and JPMorgan
  • Award-winning execution recognized as Investment Banking Firm of the Year and Boutique of the Year
  • Opportunity to support both billion-dollar M&A transactions and high-growth venture-backed companies
  • Excellent career path with strong opportunities for advancement
  • Competitive compensation and benefits
  • Unparalleled deal flow with a premier client base
  • Exposure to world-class executives and leading financial technology companies
  • Collaborative, entrepreneurial, and high-performance culture

Selected Transactions Include Advising
  • Divvy's $2.5 billion sale to Bill.com
  • GreenSky's $2.2 billion sale to Goldman Sachs
  • Forge's $2 billion merger with Motive Capital Corp.
  • Truebill's $1.3 billion sale to Rocket Companies
  • Revolut's $800 million financing at a $33 billion valuation
  • SpotOn's $300 million Series F financing at a $3.6 billion valuation
  • Upgrade's $280 million Series F financing at a $6 billion valuation
  • CAIS' $225 million Series C financing at a $1 billion+ valuation
  • Bilt's $200 million financing at a $3.1 billion valuation
  • Newfront's $200 million financing at a $2.2 billion valuation
  • DailyPay's $75 million financing at a $1.8 billion valuation
  • Cart.com's $60 million Series C financing at a $1.2 billion valuation
  • Acorns' acquisition of GoHenry

Inclusion and Equal Opportunity Employment
Financial Technology Partners is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal/Native American status, or any other legally protected characteristic.
If you require a reasonable accommodation as part of the application process, please contact recruiting@ftpartners.com.

Apply