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Tech Chat Support Jobs (NOW HIRING)

Feed My People Food Bank

$14.75 - $20.25/hr

Knowledge of customer support metrics and industry best practices * Able to integrate technology-based solutions that improve the customer experience (AI, Chat, Self-serve portals) * Able to help ...

Feed My People Food Bank

$14.75 - $20.25/hr

Knowledge of customer support metrics and industry best practices * Able to integrate technology-based solutions that improve the customer experience (AI, Chat, Self-serve portals) * Able to help ...

Feed My People Food Bank

$14.75 - $20.25/hr

Knowledge of customer support metrics and industry best practices * Able to integrate technology-based solutions that improve the customer experience (AI, Chat, Self-serve portals) * Able to help ...

Micro1

$14.75 - $20.25/hr

Are you passionate about providing exceptional customer support from the comfort of your own home ... Commitment to delivering outstanding customer service consistently. Tech-savvy, with an eagerness ...

Charles Schwab Inc.

IT Service Support Analyst

Omaha, NE · On-site

$21.59 - $41.25/hr

We are seeking an IT Service Support Analyst to provide level one support via phone and chat for the internal Schwab workforce. This includes managing incidents (service disruptions) and service ...

Charles Schwab

IT Service Support Analyst

Omaha, NE · On-site

We are seeking an IT Service Support Analyst to provide level one support via phone and chat for the internal Schwab workforce. This includes managing incidents (service disruptions) and service ...

TEKsystems

Desktop Support

Louisville, KY · On-site

$25 - $27/hr

... chat sessions • Learn, implement and train others on new technologies • Support mobile Zebra scanners and Zebra label printers • Other duties as assigned Job Requirements: • 2+ years of ...

TEKsystems

Desktop Support

Louisville, KY

$25 - $27/hr

... chat sessions • Learn, implement and train others on new technologies • Support mobile Zebra scanners and Zebra label printers • Other duties as assigned Job Requirements: • 2+ years of ...

TEKsystems

Desktop Support

Louisville, KY · On-site

$25 - $27/hr

... chat sessions • Learn, implement and train others on new technologies • Support mobile Zebra scanners and Zebra label printers • Other duties as assigned Job Requirements: • 2+ years of ...

Skyriver IT

Be Seen First

IT Support Technician

San Marcos, TX · On-site

$40K/yr

Looking for a Motivated IT Support Technician! Do you love IT and want to grow while challenging ... system, and chat * Support Windows and MacOS environments * Assist with network and VPN ...

TEKsystems

Desktop Support

Louisville, KY · On-site

$25 - $27/hr

... chat sessions • Learn, implement and train others on new technologies • Support mobile Zebra scanners and Zebra label printers • Other duties as assigned Job Requirements: • 2+ years of ...

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Tech Chat Support information

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$27K

$43.5K

$66K

How much do tech chat support jobs pay per year?

As of Jun 4, 2026, the average yearly pay for tech chat support in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What is a Tech Chat Support job?

A Tech Chat Support job involves assisting customers with technical issues through online chat. Support agents help troubleshoot problems, provide guidance on product usage, and resolve technical concerns efficiently. They typically work with predefined scripts, troubleshooting steps, and knowledge bases to offer accurate solutions. Strong communication skills, technical knowledge, and patience are crucial for success in this role.

What are the key skills and qualifications needed to thrive in the Tech Chat Support position, and why are they important?

To thrive as a Tech Chat Support, you need strong troubleshooting abilities, a good understanding of computer systems and applications, and typically a high school diploma or relevant technical certification. Familiarity with help desk ticketing systems, live chat platforms, and knowledge bases is often required. Excellent written communication, patience, and a customer-focused attitude are standout soft skills in this role. These skills and qualities help ensure that customer issues are resolved efficiently and with a positive experience, directly impacting customer satisfaction and company reputation.

What are typical daily responsibilities for someone in a Tech Chat Support position?

As a Tech Chat Support professional, your day usually involves responding to customer inquiries and troubleshooting technical issues via live chat platforms. You'll document each interaction, follow established procedures to resolve problems, and escalate more complex issues to higher-level support when needed. The role often requires multitasking across several chats at once and collaborating with other support team members to share information or updates. This fast-paced, customer-focused environment helps build strong communication and problem-solving skills while providing valuable technical support experience.
More about Tech Chat Support jobs
What cities are hiring for Tech Chat Support jobs? Cities with the most Tech Chat Support job openings:
What are the most commonly searched types of Tech Chat Support jobs? The most popular types of Tech Chat Support jobs are:
What states have the most Tech Chat Support jobs? States with the most job openings for Tech Chat Support jobs include:
What job categories do people searching Tech Chat Support jobs look for? The top searched job categories for Tech Chat Support jobs are:
Tech Chat Support jobs near you
Infographic showing various Tech Chat Support job openings in the United States as of May 2026, with employment types broken down into 60% Full Time, and 40% Contract. Highlights an 100% In-person job distribution, with an average salary of $43,480 per year, or $20.9 per hour.
Chat Customer Representative - Remote

Chat Customer Representative - Remote

Feed My People Food Bank

Albany, NY • Remote

$16 - $21.50/hr

Full-time

Posted 8 days ago

Job description

Chat Customer Representative - Remote

We are seeking a dedicated and empathetic chat support agent representative to join our team. The ideal candidate will be responsible for providing exceptional customer support via phone, email, or live chat. As a representative, you will play a crucial role in ensuring that our customers receive the best possible experience, resolving their issues promptly and efficiently.

The online chat representative may provide technical support, resolve customer service inquiries, or offer additional forms of real-time problem-solving.

Qualifications:

  • Love for customers and their experience with a product
  • Analytical skills and ability to leverage data to drive decision-making
  • Excellent communication and interpersonal skills
  • Demonstrated ability to build and maintain strong relationships with customers and internal stakeholders
  • Experience with customer support ticketing systems and CRM platforms
  • Knowledge of customer support metrics and industry best practices
  • Able to integrate technology-based solutions that improve the customer experience (AI, Chat, Self-serve portals)
  • Able to help customers on weekends if needed

Key Responsibilities:

  • They're responsible for answering customer questions that come in via the website(s)
  • Live chat agents need to be able to provide concise information to customers. Chat is all about quick responses and accessibility so agents need to be able to answer questions effectively and efficiently.
  • Customers commonly use live chat to reach out with a problem. This could be to do with a faulty product, shipping issues, service complaints all sorts. And its the job of the live chat agent to fix the issue.
  • You might think that soft skills are less important for a web-based role than they are for other, face-to-face customer service jobs. But its not enough to acrobatically answer questions in live chat. So, another of the live chat agent responsibilities is to make the conversations they have with customers meaningful. And that requires soft skills.
  • As such, another of the live chat agent responsibilities is to identify such major pain points. Then, they need to flag them to a liaison who will convey the information to other departments. In this way, live chat agents are part of developing and improving the products and services the business offers.
  • Beyond cross-training on other channels, broader customer service training is another key part of a chat agents job. Live chat agents commonly undergo on-the-job training. Typically, this includes technical training, policy training, soft skills training, and the like. While the company should provide this training, its the responsibility of the agent to engage with the opportunity to touch up and improve their skills.

Applicant Location: USA ONLY

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