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Tech Chat Support Jobs (NOW HIRING)

PNC Bank

Technology Solution Center Analyst

Home, PA · Remote

As a Technology Solution Center Analyst within PNC's Service Desk organization, you will be based ... Provide support through chat and ticketing platforms, managing up to 20-40 chat interactions per ...

PNC Bank

Technology Solution Center Analyst

Home, WA · Remote

As a Technology Solution Center Analyst within PNC's Service Desk organization, you will be based ... Provide support through chat and ticketing platforms, managing up to 20-40 chat interactions per ...

Zelis Healthcare, LLC

Client Support Specialist

Boston, MA · On-site

$19.50 - $26.50/hr

Position Overview The Chat Support Specialist serves as a primary point of contact for clients ... technology to improve productivity and service outcomes. Please note at this time we are unable to ...

Zelis

Client Support Specialist

Morristown, NJ · On-site

$18.50 - $25/hr

Position Overview The Chat Support Specialist serves as a primary point of contact for clients ... technology to improve productivity and service outcomes. Please note at this time we are unable to ...

Zelis

Client Support Specialist

Boston, MA · On-site

$19.50 - $26.25/hr

Position Overview The Chat Support Specialist serves as a primary point of contact for clients ... technology to improve productivity and service outcomes. Please note at this time we are unable to ...

Zelis

Client Support Specialist

Saint Petersburg, FL · On-site

$17 - $23/hr

Position Overview The Chat Support Specialist serves as a primary point of contact for clients ... technology to improve productivity and service outcomes. Please note at this time we are unable to ...

Zelis

Client Support Specialist

Plano, TX · On-site

$17.25 - $23.25/hr

Position Overview The Chat Support Specialist serves as a primary point of contact for clients ... technology to improve productivity and service outcomes. Please note at this time we are unable to ...

Taxwell

Product Support

We strive to build a team of like-minded experts in both tax and technology who align with our ... Responsible for support operations through phone and chat for the TaxAct Online and Desktop 1040 ...

Skimmer

$15.75 - $21.50/hr

Every day, you'll: * Deliver friendly, knowledgeable phone, email, and chat support to our ... Strong multitasking and prioritization skills - you stay calm under pressure * Tech-savviness - you ...

New

Zelis

Client Support Specialist

Boston, MA · On-site

$19.50 - $26.25/hr

Position Overview The Chat Support Specialist serves as a primary point of contact for clients ... technology to improve productivity and service outcomes. Please note at this time we are unable to ...

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Tech Chat Support information

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$27K

$43.5K

$66K

How much do tech chat support jobs pay per year?

As of Jul 15, 2026, the average yearly pay for tech chat support in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What is a Tech Chat Support job?

A Tech Chat Support job involves assisting customers with technical issues through online chat. Support agents help troubleshoot problems, provide guidance on product usage, and resolve technical concerns efficiently. They typically work with predefined scripts, troubleshooting steps, and knowledge bases to offer accurate solutions. Strong communication skills, technical knowledge, and patience are crucial for success in this role.

What are typical daily responsibilities for someone in a Tech Chat Support position?

As a Tech Chat Support professional, your day usually involves responding to customer inquiries and troubleshooting technical issues via live chat platforms. You'll document each interaction, follow established procedures to resolve problems, and escalate more complex issues to higher-level support when needed. The role often requires multitasking across several chats at once and collaborating with other support team members to share information or updates. This fast-paced, customer-focused environment helps build strong communication and problem-solving skills while providing valuable technical support experience.

What are the key skills and qualifications needed to thrive in the Tech Chat Support position, and why are they important?

To thrive as a Tech Chat Support, you need strong troubleshooting abilities, a good understanding of computer systems and applications, and typically a high school diploma or relevant technical certification. Familiarity with help desk ticketing systems, live chat platforms, and knowledge bases is often required. Excellent written communication, patience, and a customer-focused attitude are standout soft skills in this role. These skills and qualities help ensure that customer issues are resolved efficiently and with a positive experience, directly impacting customer satisfaction and company reputation.

More about Tech Chat Support jobs
What cities are hiring for Tech Chat Support jobs? Cities with the most Tech Chat Support job openings:
What are the most commonly searched types of Tech Chat Support jobs? The most popular types of Tech Chat Support jobs are:
What states have the most Tech Chat Support jobs? States with the most job openings for Tech Chat Support jobs include:
What job categories do people searching Tech Chat Support jobs look for? The top searched job categories for Tech Chat Support jobs are:
Tech Chat Support jobs near you
Infographic showing various Tech Chat Support job openings in the United States as of July 2026, with employment types broken down into 55% Full Time, 7% Part Time, 1% Temporary, 36% Contract, and 1% Summer. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $43,480 per year, or $20.9 per hour.
eLearning Support Specialist - Remote

eLearning Support Specialist - Remote

ACHIEVE TEST PREP

Newark, NJ • On-site, Remote

Full-time

Re-posted 7 days ago

Job description


About Achieve Test Prep
Most working adults find it challenging to overcome the many obstacles associated with obtaining their college degree. We serve as advisors, teachers, tutors, and mentors, helping our customers, primarily healthcare workers, be more successful at college and on the job. We utilize non-traditional methods, like testing out of college credits via the credit-by-exam process, similar to Advanced Placement (AP) tests, and provide wrap-around services that build confidence, motivation and discipline.
Why work for us?
Founded in 2008 in the U.S., Achieve is a 100% remote company that hires the best candidates from around the world. Become an integral part of a work culture that is diverse, flexible, collaborative, and compelling. We are a growing company that provides financial security with opportunities for professional growth as well as the ability to:
  • Work entirely from the comfort of home
  • Set your own work schedule
  • Earn a competitive compensation commensurate with your location
  • Know that your ideas and opinions are important and will be heard
  • Help change lives through education

At Achieve, you are guaranteed to make a difference every day-both in the work you complete and in the lives of our customers.
Achieve is an equal opportunity employer that is committed to diversity in its workforce. We post our open positions on multiple job boards, in an effort to attract candidates who represent different backgrounds, experiences, identities, and perspectives.
We believe this well rounded approach positions Achieve to make employment-related decisions based exclusively on job-related qualifications, without disregarding applicants because of their race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, pregnancy, genetic information, mental health or any other status protected by law.
NOTICE: It is essential to attempt the pre-screeners provided during the application process. Applications lacking completed pre-screeners will not be taken into consideration for this position.
Job Description
Achieve Test Prep is seeking an eLearning Support Specialist with a successful track record as a reliable, committed, and flexible worker. The role encompasses diverse responsibilities, including managing cases, providing chat support, overseeing lessons, supporting the team, handling cases, and generating reports. The position directly reports to the eLearning Operations Supervisor.
Responsibilities
  • Verify and update start dates for classes.
  • Schedule tutoring sessions according to instructor schedules.
  • Monitor lessons to evaluate appropriate start and end times.
  • Assist in queries related to the Learning Management System (Moodle)
  • Respond to and handle complaints and concerns related to eLearning.
  • Provide effective chat support with strong communication abilities.
  • Execute schedule coordination tasks as assigned.
  • Offer dedicated support to both instructors and customers, ensuring a positive experience.
  • Collaborate closely with the Customer Service team to manage inquiries related to exams and courses.

Desired Skills and Experience
  • High school diploma and scheduling expertise are preferred.
  • Tech-savvy and highly capable of navigating and improving an eLearning environment
  • Ability to manage multiple projects and deadlines
  • Knowledge of salesforce platform and development trends and processes
  • Strong critical thinking and decision-making skills
  • Thrives in an independent, fast-paced work environment
  • Proficient with Microsoft Office and Google Workspace productivity software
  • Fluent oral and written communication skills in English.
  • Flexible schedule - the ability to overlap at least 4 hours during a 5 am-5 pm EST workday.

NOTICE: It is essential to attempt the pre-screeners provided during the application process. Applications lacking completed pre-screeners will not be taken into consideration for this position.
Job Details
Type: Full-Time
Schedule: Must have availability between the hours of5:00 PM - 1:00 AM EST business day.
Location: 100% Remote
Country: Open to all countries outside of the U.S

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