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Systems Support Technician Jobs (NOW HIRING)

Luminis Health

Systems Support Technician I

Annapolis, MD · On-site

$23.61 - $35.42/hr

Systems Support Technician 1 Position Objective: Systems Support Technician 1 provides technical support for end users, handling help desk tickets, troubleshooting issues, and ensuring prompt ...

Eaglesun Systems

System Support Technician

Gallup, NM · On-site

$50K - $70K/yr

System Support Technician Summary: If you are a motivated and persuasive individual interested in a ... Activities require interaction with application software and operating systems to diagnose and ...

FullSteam

System Support Technician

Olympia, WA · On-site

$20.13/hr

Systems Support Supervisor FLSA Status: Non-Exempt Pay Rate: $20.13 per hour Benefits: Medical, Dental, and AD&D Insurance Position Summary The Systems Support Technician provides technical support ...

Eastern

IT Systems Support Technician

Alpharetta, GA · On-site

$20.50 - $28/hr

Eastern Companies is a general contractor with over 200 employees, seeking their first in-house IT Systems Support Technician to lead IT support at their Georgia office. The role involves serving as ...

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How much do systems support technician jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for systems support technician in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What does a Systems Support Technician do?

A Systems Support Technician is responsible for maintaining and troubleshooting computer systems, networks, and related equipment within an organization. They assist users with technical issues, perform regular system maintenance, and ensure that hardware and software operate efficiently. Their duties often include installing updates, configuring devices, and providing technical support either in person or remotely. Systems Support Technicians play a crucial role in minimizing downtime and ensuring that IT infrastructure runs smoothly.

What are the key skills and qualifications needed to thrive as a Systems Support Technician, and why are they important?

To excel as a Systems Support Technician, you need a solid understanding of computer hardware, networking fundamentals, troubleshooting techniques, and often an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and operating systems such as Windows, macOS, or Linux is commonly required. Strong communication, problem-solving abilities, and patience are vital soft skills for effectively assisting users and resolving technical issues. These competencies and qualities are essential for minimizing system downtime, ensuring user productivity, and maintaining smooth IT operations.

What is the difference between Systems Support Technician vs Network Support Specialist?

AspectSystems Support TechnicianNetwork Support Specialist
CertificationsCompTIA A+, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, onsite support, troubleshooting hardware/softwareNetwork infrastructure, configuring routers/switches, remote support
Employer & Industry UsageIT departments, tech support companies, corporate officesTelecommunications, data centers, large enterprise networks

While both roles involve technical support, Systems Support Technicians focus on hardware, software, and end-user issues, whereas Network Support Specialists primarily manage network infrastructure and connectivity. The roles often overlap, but the main distinction lies in their core responsibilities and certifications.

What are some common challenges faced by Systems Support Technicians, and how can they be addressed?

Systems Support Technicians often encounter challenges such as troubleshooting complex technical issues under time pressure, managing competing support requests, and staying updated with rapidly evolving technologies. To address these, technicians can develop strong problem-solving skills, prioritize tasks effectively, and participate in ongoing training. Building good communication skills also helps when collaborating with other IT team members and assisting non-technical users.
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What cities are hiring for Systems Support Technician jobs? Cities with the most Systems Support Technician job openings:
What states have the most Systems Support Technician jobs? States with the most job openings for Systems Support Technician jobs include:
What job categories do people searching Systems Support Technician jobs look for? The top searched job categories for Systems Support Technician jobs are:
Systems Support Technician jobs near you
Infographic showing various Systems Support Technician job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,061 per year, or $25 per hour.
Systems Support Technician I

Systems Support Technician I

Luminis Health

Annapolis, MD • On-site

$23.61 - $35.42/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Luminis Health rating

8.1

Company rating: 8.1 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

67th of 890 rated healthcare providers

Job description

Position Title: Systems Support Technician 1
Position Objective:
Systems Support Technician 1 provides technical support for end users, handling help desk tickets, troubleshooting issues, and ensuring prompt resolution of technical problems. The role involves a mix of desk-side assistance, system maintenance, and hardware/software configuration to ensure smooth system operations across various end-user environments.
Essential Job Duties:
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Responds to calls and inquiries from computer system end users, providing technical assistance and troubleshooting a variety of hardware, software, and peripheral issues.
  • Offers desk-side support to users, ensuring issues are resolved efficiently and effectively.
  • Enters, tracks, and manages all help desk tickets in the problem tracking application, ensuring follow-ups are conducted in a timely manner to ensure successful problem resolution and user satisfaction.
  • Configures, installs, maintains, and replaces end-user hardware and software as needed, working with various types of equipment.
  • Performs basic repairs on hardware or coordinates repairs through appropriate vendors.
  • Assists in asset management, ensuring proper documentation and timely replacement of hardware as necessary.
  • Handles system maintenance tasks such as monitoring disk usage, performing system backups, and ensuring smooth operation of computer equipment.
  • Provides support for third-party applications, including but not limited to MS Office Suite, Windows OS, remote access, printers, and peripherals.
  • Maintains security awareness to identify and mitigate common cybersecurity risks (e.g., phishing, malware).
  • Ensures safe internet practices for users, educating them on safe browsing habits.

Skills & Experience:
  • Basic knowledge of computer hardware, operating systems, and common software applications.
  • Strong customer service and communication skills.
  • Familiarity with ticketing systems and knowledge bases.
  • Basic security awareness, including understanding common cybersecurity threats.
  • Understanding of safe browsing practices and how to avoid security risks.
  • Ability to troubleshoot hardware/software issues effectively and maintain high levels of customer service.
  • Preferred: CompTIA A+ certification or equivalent technical certifications.

Educational/Experience Requirements:
  • AA degree or enrollment in college-level courses (B.S. or B.A. preferred). Professional experience will be considered in lieu of formal education.
  • Minimum of two years of experience in a help desk or technical support role, including working with the above-mentioned hardware and software components.

Knowledge, Skills, Abilities:
  • Strong technical troubleshooting skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to work independently or as part of a team in a fast-paced environment.
  • Strong organizational and time management skills, with the ability to manage multiple priorities effectively.

Physical Demands:
  • Medium-duty physical requirements, including the ability to lift up to 50 pounds occasionally, 30 pounds frequently, and 10 pounds constantly to move objects.

Required License/Certifications:
  • Preferred: CompTIA A+, CompTIA Net+, or similar certifications.

This job description reflects the general duties and responsibilities required to perform the role. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.
Working Conditions, Equipment, Physical Demands: There is a reasonable expectation that employees in this position will not be exposed to blood-borne pathogens.
Physical Demands - Medium Duty - Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Pay Range
$23.61-$35.42 USD
Luminis Health Benefits Overview:• Medical, Dental, and Vision Insurance
• Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
• Paid Time Off
• Tuition Assistance Benefits
• Employee Referral Bonus Program
• Paid Holidays, Disability, and Life/AD&D for full-time employees
• Wellness Programs
• Employee Assistance Programs and more
*Benefit offerings based on employment status
Opt-in for text notifications!Luminis Health's two-way SMS texting platform lets you receive notifications and messages from our Talent Acquisition team directly on your phone.
To enable this feature, select "yes" when asked to "opt-in to receive text messages" and to "Receive updates from a recruiter about this job via SMS" when completing your application. Once you are opted in, you can easily opt-out at any time. Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis Health is not responsible for any charges incurred by the recipient. Candidates are encouraged to review their mobile carrier's plan for applicable text messaging rates and usage charges.

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