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Switchboard Operator Jobs in Florida (NOW HIRING)

City of Punta Gorda

Dispatcher Testing

Punta Gorda, FL

$48K - $74K/yr

Acts as central switchboard operator for the Police and Fire Departments. Maintains central recording system. Obtains information requested by police officers (checks license plates, checks for ...

City of Punta Gorda, FL

Dispatcher Testing

Punta Gorda, FL · On-site

$48K - $74K/yr

... switchboard operator for the Police and Fire Departments. • Maintains central recording system. • Obtains information requested by police officers (checks license plates, checks for wanted ...

Dollar General

HR ASSISTANT-DC, ALACHUA, DC

Alachua, FL

$33K - $42K/yr

May act as primary backup to Switchboard Operator. * May order flowers, birthday cakes, etc. for distribution center employees. * May maintain and distribute staffing report for distribution center.

Msmc

Telephone Operator

Miami Beach, FL

$16 - $20/hr

Answers the Switchboard in a timely manner and doesn't let calls wait in queue. * Requests the assistance of other departments with a call rather than blind transferring calls to unaware recipients.

Grand Beach Suites Hotel

PBX OPERATOR

Miami Beach, FL · On-site

$15/hr

Job Summary The PBX Operator is responsible for records and follows up with makeup calls. Corrects ... At least 1 year switchboard/PBX experience. * Minimum of one year experience at Front Desk/guest ...

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Switchboard Operator information

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$6

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$18

How much do switchboard operator jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for switchboard operator in Florida is $12.52, according to ZipRecruiter salary data. Most workers in this role earn between $10.77 and $13.65 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a switchboard operator, and why are they important?

To thrive as a Switchboard Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and office communication tools is typically required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help operators manage high call volumes and diverse inquiries. These abilities ensure efficient communication flow and a positive experience for callers and staff.

What are some common challenges faced by switchboard operators and how can they be managed effectively?

Switchboard operators often manage a high volume of calls and must handle multiple tasks simultaneously, such as transferring calls, taking messages, and providing information. One common challenge is maintaining focus and composure during busy periods or when dealing with difficult callers. Effective time management, strong communication skills, and familiarity with the organization's directory can help operators respond efficiently. Additionally, teamwork and clear protocols ensure smooth coordination with other departments, making the role more manageable and rewarding.

What is the difference between Switchboard Operator vs Receptionist?

AspectSwitchboard OperatorReceptionist
CredentialsMinimal; often basic communication skillsMinimal; often basic communication skills
Work EnvironmentCall centers, hotels, hospitalsOffice front desks, corporate buildings, clinics
Employer & IndustryTelecommunications, hospitality, healthcareCorporate, healthcare, hospitality

While both roles involve communication and customer service, a Switchboard Operator primarily manages incoming calls and directs them within organizations like hospitals or hotels. A Receptionist handles visitor interactions, administrative tasks, and front desk duties. The roles overlap in communication skills but differ in focus and responsibilities.

What does a switchboard operator do?

A switchboard operator answers the phone and directs calls at an organization. They are often trained to answer general, company-related questions from incoming callers. Switchboard operators are usually the first point of contact at a sizable corporation and are expected to transfer calls to the appropriate department or individual in a polite and timely manner. A switchboard operator’s primary job description consists of answering and transferring calls, though they may have many other job duties as well. They are trusted with numerous phone lines and extensions and are instructed to keep a detailed record of all incoming and transferred call information. Switchboard operators may be called upon to perform clerical and administrative tasks or even receptionist duties, such as checking in clients for appointments. In hospital settings, switchboard operators are required to learn the use of pager systems to alert doctors of incoming messages. They may also be asked to register patients into facility rooms before an examination. In some cases, switchboard operators are even required to act as emergency first responders and direct urgent medical or safety-related calls to the appropriate party.

What does a switchboard operator do?

A Switchboard Operator is responsible for managing incoming and outgoing calls in an organization, often using a telephone switchboard or computer system. They answer calls, direct them to the appropriate departments or individuals, and may also take messages, provide information, or handle basic customer service inquiries. Switchboard Operators play a key role in ensuring effective communication within businesses, hospitals, hotels, or other institutions. Strong communication skills and the ability to multitask are essential for this position.
More about Switchboard Operator jobs
What are the most commonly searched types of Switchboard Operator jobs in Florida? The most popular types of Switchboard Operator jobs in Florida are:
What are popular job titles related to Switchboard Operator jobs in Florida? For Switchboard Operator jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Switchboard Operator jobs in Florida look for? The top searched job categories for Switchboard Operator jobs in Florida are:
What cities in Florida are hiring for Switchboard Operator jobs? Cities in Florida with the most Switchboard Operator job openings:
What are popular job titles related to Switchboard Operator jobs in FL? For Switchboard Operator jobs in FL, the most frequently searched job titles are:
Switchboard Operator jobs near you
Infographic showing various Switchboard Operator job openings in Florida as of August 2026, with employment types broken down into 20% As Needed, 20% Full Time, 20% Contract, and 40% Nights. Highlights an 100% In-person job distribution, with an average salary of $26,036 per year, or $12.5 per hour.

STATE ATTORNEY'S OFFICE, 1ST CIRCUIT- CLERICAL SPECIALIST I - 21000595

State of Florida

Alachua, FL • On-site

$33K/yr

Full-time

Retirement

Posted 11 days ago

State Of Florida rating

6.5

Company rating: 6.5 out of 10

Based on 188 frontline employees who took The Breakroom Quiz

47th of 50 rated states

Job description

Requisition No: 880784 

Agency: Justice Administrative Commission

Working Title: STATE ATTORNEY'S OFFICE, 1ST CIRCUIT- CLERICAL SPECIALIST I - 21000595

 Pay Plan: State Attorneys JAC

Position Number: 21000595 

Salary:  $33,280.00 

Posting Closing Date: 08/31/2026 

Total Compensation Estimator Tool

STATE ATTORNEY’S OFFICE, FIRST JUDICIAL CIRCUIT OF FLORIDA

* NOTICE OF AVAILABLE POSITION *

Clerical Specialist I – 2100 - 0595

Minimum starting annual salary $33,280.00

Commensurate with education and experience

Do you want to make a difference in your community?

Do you want a rewarding career?

Join the State Attorney's Office, First Judicial Circuit and be part of a dynamic team.  We have four counties in the First Judicial Circuit – Escambia, Santa Rosa, Okaloosa, and Walton. We are looking to hire a Clerical Specialist I in our Fort Walton Beach office located in Fort Walton Beach, FL (Okaloosa County). This is a full-time position – Monday to Friday, 8:00 a.m. to 5:00 p.m.

This position will be responsible for serving as the office receptionist/switchboard operator.  As a Receptionist, you will be the ambassador of our organization’s first impression on guests and visitors.  Duties include serving visitors by greeting, welcoming, and directing them appropriately.  Answer incoming calls and direct them to the appropriate person or division.  Communicate and provide information to the public, law enforcement and other agencies.  Look up case information in electronic database in order to direct calls to the appropriate party.   Maintain security by following procedures, monitoring logbook, and issuing visitor badges.  Notify office personnel of visitor arrival and overnight mail deliveries. 

To successfully perform the duties of this position, candidates must have a professional demeanor, excellent communication skills, office experience, keyboarding skills and work well in a team environment.  Candidates must be highly motivated, extremely organized, and be able to handle confidential matters with the utmost discretion.  We are looking for self-starters who accept challenges, work well under pressure, and require minimal supervision after training. 

Minimum Training and Experience Required: A high school diploma or equivalency and two years of secretarial or clerical experience, or an equivalent combination of training and experience. 

Applicants must be able to pass a background check for employment.  Employer is an E-Verify participant, requiring proof of identity,  and proof of US citizenship OR legal right to work in the United States. 

Employer has a “harassment-free” workplace policy, and requires honesty, confidentiality and professional conduct. Employees must practice safe workplace policies and procedures.  Employees must maintain satisfactory attendance and job performance level to meet the mission of this employer.

How to apply for the position:

Individuals must use the State of FL “People First” electronic application.

Individuals are required to upload a résumé and a cover letter to the People First Application.

Methods of contacting employer: 

E-MAIL: hr@osa1.org, OR via phone 850-595-4200

All résumés and People First applications will be confirmed as received by email.

Agency Head: Ginger Bowden Madden, State Attorney, Employment is "At Will" and non-contracted.  Employer is member of and functions under the Florida Prosecuting Attorneys Pay Plan.  Agency Mission Statement: "Seeking Justice for Florida" 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS at 1-844-377-1888 on how your current benefits may be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

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