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Switchboard Operator Jobs in Florida (NOW HIRING)

Westchester General Hospital

PBX Operator

Miami, FL · On-site

To operate the Switchboard/PBX telephones to provide routine information and direct call to ... Operator. 3. Documents in the departmental logs as appropriate. 4. Performs clerical duties as ...

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Switchboard Operator information

See Florida salary details

$6

$12

$18

How much do switchboard operator jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for switchboard operator in Florida is $12.52, according to ZipRecruiter salary data. Most workers in this role earn between $10.77 and $13.65 per hour, depending on experience, location, and employer.

What does a switchboard operator do?

A switchboard operator answers the phone and directs calls at an organization. They are often trained to answer general, company-related questions from incoming callers. Switchboard operators are usually the first point of contact at a sizable corporation and are expected to transfer calls to the appropriate department or individual in a polite and timely manner. A switchboard operator’s primary job description consists of answering and transferring calls, though they may have many other job duties as well. They are trusted with numerous phone lines and extensions and are instructed to keep a detailed record of all incoming and transferred call information. Switchboard operators may be called upon to perform clerical and administrative tasks or even receptionist duties, such as checking in clients for appointments. In hospital settings, switchboard operators are required to learn the use of pager systems to alert doctors of incoming messages. They may also be asked to register patients into facility rooms before an examination. In some cases, switchboard operators are even required to act as emergency first responders and direct urgent medical or safety-related calls to the appropriate party.

What does a switchboard operator do?

A Switchboard Operator is responsible for managing incoming and outgoing calls in an organization, often using a telephone switchboard or computer system. They answer calls, direct them to the appropriate departments or individuals, and may also take messages, provide information, or handle basic customer service inquiries. Switchboard Operators play a key role in ensuring effective communication within businesses, hospitals, hotels, or other institutions. Strong communication skills and the ability to multitask are essential for this position.

What are the key skills and qualifications needed to thrive as a switchboard operator, and why are they important?

To thrive as a Switchboard Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and office communication tools is typically required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help operators manage high call volumes and diverse inquiries. These abilities ensure efficient communication flow and a positive experience for callers and staff.

What are some common challenges faced by switchboard operators and how can they be managed effectively?

Switchboard operators often manage a high volume of calls and must handle multiple tasks simultaneously, such as transferring calls, taking messages, and providing information. One common challenge is maintaining focus and composure during busy periods or when dealing with difficult callers. Effective time management, strong communication skills, and familiarity with the organization's directory can help operators respond efficiently. Additionally, teamwork and clear protocols ensure smooth coordination with other departments, making the role more manageable and rewarding.

What is the difference between Switchboard Operator vs Receptionist?

AspectSwitchboard OperatorReceptionist
CredentialsMinimal; often basic communication skillsMinimal; often basic communication skills
Work EnvironmentCall centers, hotels, hospitalsOffice front desks, corporate buildings, clinics
Employer & IndustryTelecommunications, hospitality, healthcareCorporate, healthcare, hospitality

While both roles involve communication and customer service, a Switchboard Operator primarily manages incoming calls and directs them within organizations like hospitals or hotels. A Receptionist handles visitor interactions, administrative tasks, and front desk duties. The roles overlap in communication skills but differ in focus and responsibilities.

Do switchboard operators still exist?

Switchboard operators are now rare and mostly obsolete due to advances in automated telephone systems and digital communication technology. Some may still work in specialized or historical settings, but the role has largely been replaced by automated call routing and modern telephony systems.
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Switchboard Operator jobs near you
Infographic showing various Switchboard Operator job openings in Florida as of August 2026, with employment types broken down into 51% Full Time, 47% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $26,036 per year, or $12.5 per hour.

Switchboard Supervisor / Telephone Operator

Innovation At Work Inc

Miami, FL • On-site

$15.50 - $19.25/hr

Other

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Description:

Innovation At Work, Inc. (IAW) is seeking an experienced Switchboard Supervisor/Telephone Operator to support the Miami VA Medical Center / Miami VA Healthcare System.

This is a working supervisor position. The Supervisor will assist with the daily supervision and performance of the IAW switchboard team while also performing Telephone Operator duties as operational needs require.

The position supports switchboard operations seven days per week, including weekends and holidays, and is responsible for helping ensure adequate staffing, employee performance, timekeeping compliance, quality control, and adherence to IAW policies, VA procedures, government protocols, and contract requirements.


 Primary Responsibilities

  • Oversee daily switchboard operations in accordance with IAW policies, VA requirements, government protocols, and contract requirements. 
  • Perform regular Telephone Operator duties, including answering and processing incoming calls. 
  • Work alongside Telephone Operators and assist with call volume, staffing shortages, call-outs, breaks, emergencies, and other operational needs. 
  • Answer operator-assisted calls promptly and accurately and route callers to the appropriate VA department, service, employee, or extension. 
  • Provide professional and courteous service to Veterans, patients, VA employees, visitors, and the general public. 
  • Handle emergency and priority communications, including STEMI, telephone alarms, fire alarms, stroke alerts, and suicide crisis calls.  
  • Operate and support the VA paging system and other telecommunications equipment. 
  • Communicate emergency situations to VA Police and Security personnel as required. 
  • Maintain required operator and unusual-incident logs and ensure significant events are properly documented. 
  • Monitor employee attendance, professionalism 
Requirements:



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