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Hospital Switchboard Operator Jobs in Florida (NOW HIRING)

Larkin Community Hospital

Switchboard Operator - PD

Miami, FL · On-site

$14.25 - $18.25/hr

The Switchboard Operator plays a critical role in managing and directing incoming and outgoing telephone communications within an organization. This position ensures that all calls are efficiently ...

Larkin Community Hospital

Switchboard Operator - PD

Miami, FL · On-site

$14.25 - $18.25/hr

The Switchboard Operator plays a critical role in managing and directing incoming and outgoing telephone communications within an organization. This position ensures that all calls are efficiently ...

Larkin Community Hospital

Switchboard Operator

Miami, FL · On-site

$14.25 - $18.25/hr

The PBX operator is responsible in handling our telephone switching system. The job entails basic ... Strong customer service skills. * Experience working with telephone switchboard preferred.

Larkin Community Hospital

Switchboard Operator

Miami, FL · On-site

$14.25 - $18.25/hr

The PBX operator is responsible in handling our telephone switching system. The job entails basic ... Strong customer service skills. * Experience working with telephone switchboard preferred.

Ascension

Switchboard Operator Neurosurgery

Jacksonville, FL · On-site

$14 - $17.50/hr

Swiftly announce emergency codes, drills, and disaster management protocols according to established hospital procedures. * Send pages and alerts to contact on-call physicians, medical personnel, and ...

Westchester General Hospital

PBX Operator

Miami, FL · On-site

... Operator. 3. Documents in the departmental logs as appropriate. 4. Performs clerical duties as ... Switchboard experience in a hospital setting preferred. The above statements are intended to ...

Tenet Health

PBX Operator

Delray Beach, FL · On-site

Per Diem Position Summary The PBX Operator is responsible for supporting the hospital by operating the PBX switchboard. PBX Operators efficiently answer, screen and transfer all incoming and outgoing ...

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Hospital Switchboard Operator information

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How much do hospital switchboard operator jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for hospital switchboard operator in Florida is $12.52, according to ZipRecruiter salary data. Most workers in this role earn between $10.77 and $13.65 per hour, depending on experience, location, and employer.

What is a hospital switchboard operator?

Hospital switchboard operators are professionals who manage incoming and outgoing telephone calls within a hospital. They are responsible for connecting calls to the appropriate departments or personnel, paging staff, handling emergency codes, and providing information to callers. Operators play a crucial role in ensuring efficient communication, especially during emergencies, and often serve as the first point of contact for patients, families, and medical staff. Their work helps maintain smooth operations and can be vital in urgent situations.

What are the key skills and qualifications needed to thrive as a hospital switchboard operator?

To thrive as a Hospital Switchboard Operator, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with telephone switchboard systems, paging software, and basic computer applications is typically required. Excellent customer service, problem-solving abilities, and the capacity to remain calm under pressure are essential soft skills. These skills ensure efficient call management, accurate message delivery, and effective coordination in a hospital’s fast-paced environment.

What are some common challenges faced by hospital switchboard operators and how can they be managed?

Hospital switchboard operators often handle a high volume of calls, including emergency situations, which requires them to stay calm under pressure and prioritize effectively. They must quickly connect callers to the appropriate departments or personnel while maintaining confidentiality and professionalism. Managing multiple tasks simultaneously and adapting to rapidly changing situations are key, and operators typically receive training and support from their team to help manage these challenges effectively.

What is the difference between Hospital Switchboard Operator vs Medical Receptionist?

AspectHospital Switchboard OperatorMedical Receptionist
CredentialsNone mandatory, communication skills preferredHigh school diploma, medical office training often preferred
Work EnvironmentHospital or healthcare facility front deskMedical office, clinic, or hospital reception area
Primary DutiesAnswering calls, routing calls, emergency communicationScheduling appointments, patient check-in, administrative tasks

The Hospital Switchboard Operator primarily manages communication within the hospital, focusing on call routing and emergency communication. In contrast, the Medical Receptionist handles patient interactions, scheduling, and administrative duties. Both roles are essential in healthcare settings but serve different functions related to communication and patient management.

Is it hard to be a hospital switchboard operator?

Hospital switchboard operators need strong communication skills, the ability to multitask, and familiarity with phone systems and hospital protocols. The job can be demanding due to the need for quick responses and handling multiple calls, but it generally requires on-the-job training and attention to detail.

What are popular job titles related to Hospital Switchboard Operator jobs in Florida?

For Hospital Switchboard Operator jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Hospital Switchboard Operator jobs in Florida look for?

The top searched job categories for Hospital Switchboard Operator jobs in Florida are:

What cities in Florida are hiring for Hospital Switchboard Operator jobs?

Cities in Florida with the most Hospital Switchboard Operator job openings:

Hospital Switchboard Operator jobs near you
Infographic showing various Hospital Switchboard Operator job openings in Florida as of August 2026, with employment types broken down into 50% Full Time, and 50% Nights. Highlights an 100% In-person job distribution, with an average salary of $26,036 per year, or $12.5 per hour.

Telephone Switchboard Operator (2:30 PM - 11:00 PM)

Innovation At Work

Miami, FL • On-site

$14.25 - $18.25/hr

Full-time

Posted 19 days ago

Job description

Innovation At Work, Inc. (IAW) is seeking professional and customer-focused Telephone Switchboard Operators to support the Miami VA Medical Center. This position is responsible for operating the hospital switchboard, answering and routing incoming calls, responding to emergency notifications, providing paging services, and delivering exceptional customer service to Veterans, visitors, and staff.
Operators must maintain professionalism, accuracy, confidentiality, and the ability to remain calm during emergency situations while working in a fast-paced healthcare environment.
Essential Duties
  • Answer and route incoming telephone calls promptly and courteously.
  • Respond to operator-assisted calls within established performance standards.
  • Transfer calls to the appropriate department or individual.
  • Provide general hospital information and directions.
  • Process emergency calls including:
    • STEMI Alerts
    • Stroke Alerts
    • Fire Alarms
    • Telephone System Alarms
    • Suicide Crisis Calls
  • Operate paging and overhead announcement systems.
  • Notify Police, Security, Telecommunications, and other emergency personnel when required.
  • Maintain operator logs and document unusual incidents.
  • Report equipment malfunctions immediately.
  • Maintain confidentiality of patient and facility information.
  • Follow all VA policies, procedures, and security requirements.
  • Demonstrate professionalism and excellent customer service at all times.

Requirements
Required Qualifications
  • High school diploma or GED.
  • Minimum one (1) year of switchboard, call center, receptionist, or customer service experience.
  • Excellent verbal communication skills.
  • Ability to type and navigate multiple computer systems simultaneously.
  • Ability to multitask in a fast-paced environment.
  • Ability to remain calm during emergencies.
  • Must successfully complete required background investigation.
  • Must be able to read, write, and speak English fluently.

Preferred Qualifications
  • Hospital or healthcare switchboard experience.
  • Experience with automated call distribution (ACD) systems.
  • Experience operating paging or emergency notification systems.

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