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Support Specialist Jobs (NOW HIRING)

MediaCross

Support Specialist

Norfolk, VA · On-site

Support Specialist Onsite | Norfolk, VA To apply, please go to Professionalism, excellent customer service, accuracy, and a team mentality are key for this position due to the content managed, fast ...

MediaCross

Support Specialist

Norfolk, VA · On-site

$35K/yr

Support Specialist Onsite | Norfolk, VA To apply, please go to . Professionalism, excellent customer service, accuracy, and a team mentality are key for this position due to the content managed, fast ...

Penny Lane

TEMPORARY PEER SUPPORT SPECIALIST

Commerce, CA · On-site

$19.50 - $28.50/hr

The Peer Support Specialist is responsible for outreaching and engaging clients in the TAY Drop in Center and the community in order to assist them with identifying potential barriers to receiving ...

Prolim Global

Support Specialist

Redmond, WA · On-site

PROLIM (www.prolim.com) is currently seeking Support Specialist for one of our top Client for Location- US - WA - Redmond Qualified candidates can directly send your updated resume and contact info ...

Lever Demo 2

Support Specialist

Jacksonville, FL · On-site

$75K - $110K/yr

Reporting to Product Support Manager, the Product Support Specialist will be trained as the product champion on our proprietary SaaS platform and tasked with the front line support services within ...

Infojini Inc

Support Specialist

Las Vegas, NV · On-site

Support Specialist Duration: 3+ months Location: Las Vegas, NV Description: Provide support assistance with technical problem solving, event setups and equipment deployment, including receiving and ...

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Support Specialist information

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How much do support specialist jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

How does a support specialist typically collaborate with other departments to resolve customer issues?

As a Support Specialist, collaboration with other departments—such as technical teams, product management, or billing—is common when resolving complex customer issues. You may need to escalate tickets or coordinate with subject matter experts to ensure timely and accurate solutions. Effective communication and documentation are essential to keep all stakeholders informed throughout the resolution process. This cross-functional teamwork not only helps resolve issues faster but also provides opportunities to learn about other areas of the business.

What are the key skills and qualifications needed to thrive as a support specialist, and why are they important?

To thrive as a Support Specialist, you need strong problem-solving abilities, technical knowledge relevant to the supported products or services, and typically at least a high school diploma or associate degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic troubleshooting tools is often required. Excellent communication, patience, and a customer-oriented mindset are crucial soft skills that set top performers apart. These skills and qualities are essential for resolving issues efficiently and ensuring high customer satisfaction.

What is a support specialist?

A Support Specialist is a professional who provides technical assistance, guidance, and troubleshooting support to customers or internal users. They help resolve issues related to products, software, hardware, or services, often working through phone, email, chat, or in-person. Support Specialists diagnose problems, walk users through solutions, and escalate complex issues to higher-level technicians if needed. Their goal is to ensure user satisfaction and maintain smooth operations by addressing and resolving concerns efficiently.
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Support Specialist jobs near you
Infographic showing various Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,399 per year, or $24.7 per hour.

Escalation Support Specialist

Procom Consultants Group

Richardson, TX

Contractor

Re-posted 4 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Escalation Support Specialist

On behalf of our client, Procom Services is searching for a Escalation Support Specialist for a contract opportunity in Dallas, TX.

Escalation Support Specialist Job Details

  • Primary focus will be troubleshooting and maintaining telecommunications equipment.
  • Experience with Carrier/Service Provider Telecommunication Edge equipment is a must.
  • Talented individual with a working knowledge of VoIP, SIP, Cisco VoIP, Windows and Linux is needed.
  • May require an associate's degree or its equivalent and 1-3 years of experience in the related field.
  •  Has knowledge of commonly-used concepts, practices, and procedures within a related field.
  • Ability to work independently or under supervision. Primary job functions typically require exercising independent judgment.
  • The qualified applicant will be an integral part of our engineering and operations staff and will work together in a small team to administer, support, and maintain Windows/ LINUX /Cisco VoIP/LAN/WAN systems which support business customers.
  • Proven experience-troubleshooting hardware and networking related problems as they arise.
  • They will be required to be flexible, detail oriented and organized with the ability to multitask and work independently and also in a group.
  • The qualified applicant must have the initiative to determine what types of tools or processes can be put in place in order to improve the products and services. 

Escalation Support Specialist Mandatory Skills

  • Understanding of and experience with Mainframe, Windows, UNIX, LINUX and multiple network protocols. 
  • Experienced IP & SNA network troubleshooting
  • Willingness to handle urgent after hour support issues if they arise
  • Solid web-Internet-related skills, Understanding of DNS and TCP/IP
  • Familiarity with component and network monitoring systems and tools
  • Mid level networking ability
  • Strong analytical and problem solving skills
  • Demonstrated ability to work in a fast-moving dynamic team-oriented environment
  • Documentation creation, maintenance, updating Cisco Call Manager
  • Server Systems: Mainframe, Linux and Widows Server and networking systems
  • Desktop Environment: Windows XP, Microsoft Office, Visio
  • Networking Systems: T1 through OC12, PPP, Cisco routers and Switches, Linksys POE switches, CAT5e cabling and terminations, layer 2 QOS.
  • AS/BS/BE, relevant experience and certifications considered, CCNA, CCNP, ICND1.1 & 1.2 v2 Technical courses. 
  • ITIL v3 Foundations Certification preferred

Escalation Support Specialist Start Date

ASAP

Escalation Support Specialist Assignment Length

12 months

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

Apply