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Support Specialist Jobs (NOW HIRING)

PlayOn

Support Specialist

Chamblee, GA

PlayOn is seeking a Support Specialist to help schools and fans successfully stream live events using our platform. This role is responsible for assisting customers, managing support cases, and ...

Creative Realities Inc

Support Specialist

Louisville, KY · On-site

$20/hr

About the Position The Support Specialist, Level I, is responsible for the management and issue resolution of customer networks. The position will be responsible for generating, prioritizing and ...

PlayOn

Support Specialist

Chamblee, GA · On-site

PlayOn is seeking a Support Specialist to help schools and fans successfully stream live events using our platform. This role is responsible for assisting customers, managing support cases, and ...

PlayOn

Support Specialist

Chamblee, GA · On-site

All Support Specialists work across a variety of shifts to support live event coverage and customer needs throughout the day. This position is highly operational and customer focused. Support ...

PlayOn

Support Specialist

Chamblee, GA

All Support Specialists work across a variety of shifts to support live event coverage and customer needs throughout the day. This position is highly operational and customer focused. Support ...

PlayOn

Support Specialist

Chamblee, GA · On-site

All Support Specialists work across a variety of shifts to support live event coverage and customer needs throughout the day. This position is highly operational and customer focused. Support ...

PlayOn

Support Specialist

Chamblee, GA · On-site

PlayOn is seeking a Support Specialist to help schools and fans successfully stream live events using our platform. This role is responsible for assisting customers, managing support cases, and ...

GHS Federal Credit Union

Support Specialist

Binghamton, NY · On-site

$19 - $22/hr

Support Specialists support credit union operations by serving members in the call center, monitoring various reports, using analytics and accounting information to ensure compliance, accuracy and ...

GHS Federal Credit Union

Support Specialist

Binghamton, NY · On-site

$19 - $22/hr

Job Type Full-time Description Support Specialists support credit union operations by serving members in the call center, monitoring various reports, using analytics and accounting information to ...

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Support Specialist information

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How much do support specialist jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

Support specialists typically do not earn $10,000 a month without advanced experience or specialized skills. High-paying roles that can reach this level often involve entrepreneurship, sales, real estate, or tech fields like software development or cybersecurity, which may require self-education, certifications, or extensive experience rather than formal degrees.

What does a support specialist do?

A support specialist provides technical assistance and customer service to help users resolve issues with products or services. They troubleshoot problems, offer solutions, and may use tools like ticketing systems or knowledge bases to ensure customer satisfaction and smooth operation. Strong communication skills and technical knowledge are essential for this role.

What jobs pay $2000 a day?

Support specialists typically do not earn $2000 a day; such high daily earnings are more common in roles like specialized consultants, high-level executives, or freelance professionals with significant experience and skills. These roles often require advanced certifications, extensive expertise, or working in high-demand industries such as finance, technology, or consulting. Most support roles pay hourly or salary-based wages below this level.

How does a Support Specialist typically collaborate with other departments to resolve customer issues?

As a Support Specialist, collaboration with other departments—such as technical teams, product management, or billing—is common when resolving complex customer issues. You may need to escalate tickets or coordinate with subject matter experts to ensure timely and accurate solutions. Effective communication and documentation are essential to keep all stakeholders informed throughout the resolution process. This cross-functional teamwork not only helps resolve issues faster but also provides opportunities to learn about other areas of the business.

What jobs make 5000 a week without a degree?

Support specialists typically do not earn $5,000 a week without advanced experience or certifications. High-paying roles that can reach this level without a degree include certain sales positions, real estate brokers, or specialized trades like commercial pilots or skilled trades, often requiring licenses or extensive training. Most jobs offering such high weekly earnings usually demand significant experience, skills, or licensing rather than formal degrees.

What are the key skills and qualifications needed to thrive as a Support Specialist, and why are they important?

To thrive as a Support Specialist, you need strong problem-solving abilities, technical knowledge relevant to the supported products or services, and typically at least a high school diploma or associate degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic troubleshooting tools is often required. Excellent communication, patience, and a customer-oriented mindset are crucial soft skills that set top performers apart. These skills and qualities are essential for resolving issues efficiently and ensuring high customer satisfaction.

What is a Support Specialist?

A Support Specialist is a professional who provides technical assistance, guidance, and troubleshooting support to customers or internal users. They help resolve issues related to products, software, hardware, or services, often working through phone, email, chat, or in-person. Support Specialists diagnose problems, walk users through solutions, and escalate complex issues to higher-level technicians if needed. Their goal is to ensure user satisfaction and maintain smooth operations by addressing and resolving concerns efficiently.
More about Support Specialist jobs
What cities are hiring for Support Specialist jobs? Cities with the most Support Specialist job openings:
What are the most commonly searched types of Support Specialist jobs? The most popular types of Support Specialist jobs are:
Who are the top companies hiring for Support Specialist jobs? The top employers for Support Specialist jobs are:
What states have the most Support Specialist jobs? States with the most job openings for Support Specialist jobs include:
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Support Specialist jobs near you
Infographic showing various Support Specialist job openings in the United States as of June 2026, with employment types broken down into 84% Full Time, 10% Part Time, 3% Temporary, and 3% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $51,399 per year, or $24.7 per hour.

Support Specialist

PlayOn

Chamblee, GA

Full-time

Posted 22 days ago

Job description

PlayOn is seeking a Support Specialist to help schools and fans successfully stream live events using our platform. This role is responsible for assisting customers, managing support cases, and ensuring smooth and reliable experience for users of our streaming services. This role will be supporting our late shift from 3pm-12am, but all Support Specialists work across a variety of shifts to support live event coverage and customer needs throughout the day. 
This position is highly operational and customer focused. Support Specialists work within a queue-based environment, responding to cases submitted by schools and fans while maintaining clear documentation and communication throughout the support process. 
While the role involves supporting streaming-related products, the technical aspects are straightforward and can be taught. Success in this role comes from strong customer service skills, attention to detail, and the ability to manage multiple cases while providing clear, professional support. 
 
The Outcomes You’ll Deliver:
•    Customers receive timely, clear, and helpful support that resolves their issues efficiently. 
•    Cases are documented accurately and consistently within the CRM system. 
•    Support queues remain healthy and manageable during both normal and peak support periods. 
•    Schools and fans experience reliable streams and positive interactions with the support team.   
•    The Support Specialist contributes to identifying recurring issues and improving overall service quality. 
In this role, you can expect to
  • Provide case-based support to schools and fans using our streaming platform. 
  • Receive cases through a round-robin system and proactively monitor queues to take additional cases as needed. 
  • Communicate clearly and professionally with customers to understand issues and guide them toward resolution. 
  • Document troubleshooting steps, outcomes, and relevant details within the CRM system. 
  • Flex between supporting schools, fans, and proactive quality initiatives depending on case volume and operational needs. 
  • Identify patterns or recurring issues and escalate when necessary to improve overall platform quality. 
  • Maintain productivity and responsiveness in a queue-based support environment. 
  • Follow established processes, support standards, and documentation requirements. 
  • Collaborate with internal teams when additional assistance or escalation is needed to resolve customer issues. 
  • Contribute to initiatives aimed at improving stream quality and overall customer experience. 
To thrive in this role, you have
  • 1–3 years of experience in customer support, help desk, call center, or operations support roles (preferred but not required). 
  • Strong customer service mindset with a passion for helping others solve problems. 
  • Comfortable using computers and learning new systems such as CRM or case management tools. 
  • Excellent written communication skills and the ability to explain solutions clearly to customers. 
  • Strong attention to detail when documenting cases and customer interactions. 
  • Ability to stay organized and manage multiple cases in a queue-based environment. 
  • Flexible and adaptable in a fast-paced support setting where priorities may shift throughout the day. 
How You Play
  • Ownership over Participation- You take responsibility for achieving holistic outcomes, prioritize key objectives, and adapt quickly when situations require a different approach. You follow through even against the toughest challenges.    
  • Team over Stars- You are a bridge builder, establishing processes and relationships with teams outside your own. You work to rally around common goals, find win-win solutions, compromise when necessary, and help others succeed.  
  • Growth over Comfort- You are driven by a desire to grow and actively seek opportunities to expand your comfort zone, skills, and confidence. You embrace new challenges with curiosity, accepting discomfort and failure as opportunities to learn.   
  • Fairness over Popularity- You approach decisions with a scientist’s mindset, challenging your assumptions and remaining objective. You consider long-term impact rather than relying on short-term gains, proactively seek others’ perspectives, and manage emotions in decision-making.   

PlayOn is where high school sports come to life. Through GoFan, NFHS Network, and MaxPreps, we give every fan a front-row seat to the moments that matter most: the buzzer-beaters, the comeback wins, the senior nights, the rivalries that define a town.  

We built our technology for the people who live and breathe high school athletics — the parents who never miss a game, the alumni still cheering from across the country, the communities that show up week after week. From buying tickets to watching a live stream to reliving the highlights, we make it simple to stay close to the sports and the athletes you love most.

Backed by KKR, we build the technology that powers high school athletics from the inside out: Schools trust us to handle ticketing, streaming, fundraising, concessions, merchandise, and more so the people running programs can stay focused on the athletes and fans we all serve together.

We're a growth-stage company on a mission to make high school sports more accessible, more memorable, and more connected than ever before.

When being there means everything, we make sure you never miss a moment.

Why You'll Love Working at PlayOn
 
Product, potential, and people. We’re a leader in the high school event space, constantly evolving our product to meet the needs of administrators. We focus on solving real challenges, learning quickly, and creating impactful solutions. 
 
This is a growth-stage company, meaning your contributions have real impact. You’ll have opportunities to grow your skills, tackle meaningful problems, and make a difference in the lives of schools and the students and fans they serve. 
 
Our culture is built on accountability, collaboration, growth, and fairness. We don’t just show up—we show up for each other. Everyone wears the same jersey, and we play hard, make the extra pass, and cheer one another on. Losses teach us, challenges motivate us, and persistence drives us forward. We value integrity over shortcuts, choosing to do what’s right even when it’s hard. Together, we strive to be better every day—because we know that’s how we win as a team. 
 
 
The Benefits We Offer 
 
Multiple medical insurance plans to choose from 
Dental, vision life and disability insurance 
Employee Emergency Fund  
Company equity (stock options) 
Open PTO policy  
401K plan with company match 
Hybrid/flexible work environment 
 
Note: Must be a full-time employee to participate in the company’s employee health benefit plan. Part-time employees and interns are not eligible to participate.  
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