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Support Engineer Jobs in Mississippi (NOW HIRING)

Meridian Waste

Ops Support

Meridian, MS · On-site

Summary: The Residential Driver is responsible for safely operating a collection truck, and providing prompt, courteous and complete waste removal services for customers. In addition, the Residential ...

Meridian Waste

Ops Support

Meridian, MS

Summary: The Residential Driver is responsible for safely operating a collection truck, and providing prompt, courteous and complete waste removal services for customers. In addition, the Residential ...

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Showing results 21-40

All JobsSupport Engineer JobsSupport Engineer Jobs in Mississippi

Support Engineer information

See Mississippi salary details

$15

$37

$64

How much do support engineer jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for support engineer in Mississippi is $37.76, according to ZipRecruiter salary data. Most workers in this role earn between $27.98 and $44.18 per hour, depending on experience, location, and employer.

What is a support engineer?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What are the key skills and qualifications needed to thrive as a support engineer?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

How does a support engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How much do support engineers make?

Support engineers in general earn a median annual salary of around $70,000 to $90,000, depending on experience, certifications, and the industry. Salaries can be higher in major metropolitan areas and for those with specialized skills in troubleshooting, networking, or specific software tools.

What degree do I need to be a support engineer?

Support engineers typically hold at least a bachelor's degree in computer science, information technology, or a related field. Relevant skills such as troubleshooting, knowledge of operating systems, and certifications like CompTIA or Cisco can also be valuable for the role.
More about Support Engineer jobs

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The top searched job categories for Support Engineer jobs in Mississippi are:

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Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Mississippi as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $78,541 per year, or $37.8 per hour.

IT Support Engineer - Onsite

Wired Technology Partners

Clarksdale, MS • On-site

$40K - $50K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Job description

Role Overview
Wired Technology Partners is seeking an Onsite Support Engineer to provide hands-on IT support within a K-12 school district in Clarksdale, MS. This role is highly visible and relationship-driven: you'll support teachers, staff, and administrators by keeping classroom and office technology reliable, resolving issues quickly, and communicating clearly, especially when users are under pressure.
You'll handle a mix of device troubleshooting, account support, and light network/printer/classroom tech work. You'll also document environments, follow ticketing and time-tracking processes, and partner closely with our remote service desk and senior engineers for escalation and project work. This is an in-person role.
Key Responsibilities
  • Provide friendly, professional on-site technical support for staff and faculty and, where applicable, student-facing devices in coordination with district policy.
  • Troubleshoot and resolve issues involving:
    • Windows/macOS/ChromeOS devices, common productivity apps, and peripherals
    • Printing and scanning
    • User access, passwords, MFA, and basic account provisioning within district-approved systems
    • Wireless connectivity and basic network troubleshooting (layer 1-3 triage)
    • Classroom and building technology (projectors/displays, audio, presentation setups, etc.)
  • Own incidents end-to-end:
    • Set expectations, communicate next steps and realistic timelines, and follow through to full resolution
    • Escalate effectively with clear notes, troubleshooting steps performed, and relevant screenshots/logs
  • Maintain accurate ticket documentation and time entry aligned with Wired Technology Partners' standards.
  • Create and maintain district site documentation (device inventories, network notes, recurring issues, and "how-to" guides for common requests).
  • Assist with projects and deployments (device refreshes, classroom rollouts, software installs, cabling cleanup, etc.).
  • Perform proactive checks and routine maintenance to reduce downtime (patching coordination, device health checks, backup/restore validations as assigned).
  • Support and model security best practices (MFA adoption, safe handling of student/staff data, phishing awareness, endpoint protection hygiene).
  • Provide excellent "white glove" customer service (especially in classrooms), minimizing disruption to instruction whenever possible.
  • Participate in periodic after-hours support as needed (events, testing windows, maintenance, or special projects), with reasonable notice when possible.
  • Maintain strong attendance.

Qualifications
Required
  • 2+ years of hands-on IT support experience (helpdesk or onsite support).
  • Strong troubleshooting ability across endpoints, peripherals, and core productivity tools.
  • Comfortable working in a fast-paced environment with frequent context switching and competing priorities.
  • Excellent communication skills with non-technical users; patient, calm, and service-oriented.
  • Ability to work independently on-site while collaborating with a remote team.
  • Ability to lift/transport common IT equipment (e.g., computers, monitors, printers) and move throughout school buildings.
  • Ability to pass district-required background checks and comply with all school policies and safety procedures.

Preferred
  • Experience supporting a K-12 environment or other high-availability, high-touch user populations.
  • Familiarity with Microsoft 365 and/or Google Workspace (especially with education environments).
  • Basic understanding of networking fundamentals (TCP/IP, DNS/DHCP concepts, switching/wireless basics).
  • Exposure to endpoint management tools (e.g., RMM, Google Admin, MDM concepts), imaging, and device lifecycle processes.
  • Certifications such as CompTIA A+/Network+/Security+, Microsoft, Google, or equivalent.

Success Metrics
  • Meets or exceeds ticket SLA expectations for response and resolution; consistently documents work clearly.
  • High customer satisfaction from teachers/staff (professionalism, clarity, follow-through).
  • Strong first-time-fix and reduction in repeat issues through root-cause problem solving.
  • Accurate asset/environment documentation that improves support efficiency and escalations.
  • Demonstrates ownership, escalates appropriately, communicates proactively, and helps prevent outages.
  • Positive partnership with district stakeholders and Wired Technology Partners teammates.

Benefits
We offer an environment for career-driven, partner-focused individuals seeking to make a solid contribution to our company and partners' objectives. If you want to work in a challenging, performance-based environment and be rewarded for your efforts, then Wired is the place to build your career.
A position at Wired Technology Partners offers:
  • Competitive salary
  • Medical, dental, and vision benefits
  • 401K with a company match
  • Paid time off
  • Cell phone, laptop, and tools
  • Training and certifications

Wired is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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