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Technical Support Engineer Remote Jobs in Mississippi

ITW Avery Weigh-Tronix

Dillon Product Manager

MS · Remote

$80K - $121K/yr

... Technical Support, Engineering, or Marketing * Must be proactive and display a high level of ... Experience with ITW business and products #LI-Remote Compensation Information: $80,800 - $121,200 ...

Hitachi

Senior Transformer Engineer

Crystal Springs, MS · On-site +1

$87K - $120K/yr

Engineering & Science Job Schedule: Full time Remote: Yes Senior Transformer Engineer The ... Offer 24/7 technical support to field crews across all US time zones. * Mentor and guide less ...

Hitachi

High Voltage Test Engineer

Crystal Springs, MS · Remote

$105K - $158K/yr

Engineering & Science Job Schedule: Full time Remote: Yes High Voltage Test Engineer The ... Provide technical support to field crews and review transformer oil test results. * Uphold core ...

ABB

Protection and Control Engineer

MS · Remote

While this is a full remote position, there is preference for candidates located in the Northern ... technical issue resolution while providing ongoing communication, status updates, and support to ...

ABB

Protection and Control Engineer

Byhalia, MS · Remote

While this is a full remote position, there is preference for candidates located in the Northern ... technical issue resolution while providing ongoing communication, status updates, and support to ...

ABB

Protection and Control Engineer

MS · Remote

While this is a full remote position, there is preference for candidates located in the Northern ... technical issue resolution while providing ongoing communication, status updates, and support to ...

ABB

Protection and Control Engineer

Crystal Springs, MS · Remote

While this is a full remote position, there is preference for candidates located in the Northern ... technical issue resolution while providing ongoing communication, status updates, and support to ...

ABB

Senior Technical Business Developer - Grid Automation

MS · Remote

$85K - $111K/yr

You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us ... This is a remote position. Candidates can be located anywhere in the US, with preference for Cary ...

ABB

Senior Technical Business Developer - Grid Automation

MS · Remote

$101K - $133K/yr

You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us ... This is a remote position. Candidates can be located anywhere in the US, with preference for Cary ...

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All JobsTechnical Support Engineer JobsTechnical Support Engineer Remote JobsTechnical Support Engineer Remote Jobs in Mississippi

Technical Support Engineer Remote information

See Mississippi salary details

$35.5K

$74.8K

$113.2K

How much do technical support engineer remote jobs pay per year?

As of Jul 29, 2026, the average yearly pay for technical support engineer remote in Mississippi is $74,849.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,900.00 and $93,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What Does a Technical Support Engineer Who Works Remotely Do?

As a remote technical support engineer, you work from home or anywhere to provide customer service and help clients troubleshoot any issue they have with their hardware or software. Many technical support engineers focus on specific products. As part of this IT job, you may evaluate customer questions or complaints, reference support manuals, determine the best method of resolution, and promote the best possible experience for customers. Some technical support engineers focus on the interior of a company rather than customers, in which case you help other employees as needed. When done remotely, this job involves providing help by phone, email, or live chat.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a Technical Support Engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by Technical Support Engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
More about Technical Support Engineer Remote jobs
What are popular job titles related to Technical Support Engineer Remote jobs in Mississippi? For Technical Support Engineer Remote jobs in Mississippi, the most frequently searched job titles are:
What job categories do people searching Technical Support Engineer Remote jobs in Mississippi look for? The top searched job categories for Technical Support Engineer Remote jobs in Mississippi are:
What cities in Mississippi are hiring for Technical Support Engineer Remote jobs? Cities in Mississippi with the most Technical Support Engineer Remote job openings:
Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Mississippi as of July 2026, with employment types broken down into 91% Full Time, 6% Part Time, and 3% Contract. Highlights an 86% Physical, 5% Hybrid, and 9% Remote job distribution, with an average salary of $74,849 per year, or $36 per hour.

Bilingual Tier 1 Tech Support Technician (English & Spanish, with Remote Potential)

John Staurulakis (jsitel.com)

Madison, MS • On-site, Remote

$30K - $38K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

Bilingual Tier 1 Tech Support Technician (English & Spanish, with Remote Potential)
Department: Broadband - Network Engineering Services
Employment Type: Full Time
Location: Madison, MS
Reporting To: Jeff Crowe
Description
JSI invites you to join our team as a bilingual Tier 1 Tech Support Technician on our Contact Center team, where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion-while advancing your career within a mission-driven, growth-focused organization.
Position Overview:
As a bilingual Tier 1 Tech Support Technician, you will be responsible for answering inbound tech support calls to troubleshoot, investigate, and resolve customers' peripheral related problems. In this role, you will collaborate with our Contact Center team to provide essential technical support to our partners' customers in a professional, friendly and efficient manner. Your weekly work schedule will consist of four, 10-hour days, typically including one weekend day.
Responsibilities
  • Provide essential Tier 1 support to customers in a professional and customary manner.
  • Answer inbound tech support calls and make outbound calls to customers as needed.
  • Thoroughly troubleshoot, investigate, and resolve customers' peripheral related problems.
  • Keep detailed notes of all work performed on customers' peripherals.
  • Manage and monitor the ticketing queue ensuring that all customer support requests are handled in a quick, thorough, and efficient manner.
  • Maintain 90% QA (quality assurance) ratings.
  • Work on other ongoing and short-term projects as outlined by management.

Qualifications
Required Qualifications:
  • High school diploma or equivalent.
  • Fluency in English and Spanish required.
  • Excellent communication, both verbal and written.
  • Proficient knowledge of computer systems and networks, encompassing the ability to diagnose and resolve issues related to both hardware and network functionalities.
  • Ability to manage time and effectively prioritize numerous projects at one time.
  • Willingness to solve complicated problems and see projects through to completion.

Preferred Qualifications:
  • 1+ years of experience in a technical support role.
  • 1+ years of experience in a contact center environment handling high volume of calls.

Physical Requirements/Working Conditions:
  • Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screen.
  • Regularly requires manual dexterity, visual activity, verbal communication, and auditory skills.

Benefits and Compensation
  • Competitive salary + performance-based bonuses.
  • Comprehensive benefits package (medical, dental, vision, 401(k)).
  • Generous PTO and travel support.
  • Ongoing professional development and educational opportunities.

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