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Support Engineer Jobs in Mississippi (NOW HIRING)

Tower Loan

Application Support Engineer

Flowood, MS · On-site

The Application Support Engineer maintains and oversees enterprise-level software applications to ensure performance, availability, and reliability across the company. This role involves providing ...

Towerloan

Application Support Engineer

Flowood, MS · On-site

The Application Support Engineer maintains and oversees enterprise-level software applications to ensure performance, availability, and reliability across the company. This role involves providing ...

Hitachi

OSS Support Engineer

Crystal Springs, MS · On-site

Join Hitachi Energy as an Onsite IT Support Specialist in Crystal Springs, Mississippi, and play a vital role in delivering exceptional IT support within a dynamic manufacturing environment. In this ...

Hitachi, Ltd.

OSS Support Engineer

Crystal Springs, MS · On-site

Join Hitachi Energy as an Onsite IT Support Specialist in Crystal Springs, Mississippi, and play a vital role in delivering exceptional IT support within a dynamic manufacturing environment. In this ...

CYNET SYSTEMS

Engineering Support V

Jackson, MS · On-site

Prior design engineering scheduling experience. Responsibilities: * Troubleshoot and resolve complex system, network, and application issues. * Support servers, virtualization, and cloud environments.

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Support Engineer information

See Mississippi salary details

$15

$37

$64

How much do support engineer jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for support engineer in Mississippi is $37.76, according to ZipRecruiter salary data. Most workers in this role earn between $27.98 and $44.18 per hour, depending on experience, location, and employer.

What is a support engineer?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What are the key skills and qualifications needed to thrive as a support engineer?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

How does a support engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How much do support engineers make?

Support engineers in general earn a median annual salary of around $70,000 to $90,000, depending on experience, certifications, and the industry. Salaries can be higher in major metropolitan areas and for those with specialized skills in troubleshooting, networking, or specific software tools.

What degree do I need to be a support engineer?

Support engineers typically hold at least a bachelor's degree in computer science, information technology, or a related field. Relevant skills such as troubleshooting, knowledge of operating systems, and certifications like CompTIA or Cisco can also be valuable for the role.
More about Support Engineer jobs

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The top searched job categories for Support Engineer jobs in Mississippi are:

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Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Mississippi as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $78,541 per year, or $37.8 per hour.

Application Support Engineer

Tower Loan

Flowood, MS • On-site

Full-time

Re-posted 16 days ago

Tower Loan rating

6.3

Company rating: 6.3 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

We take pride in what we do! Deciding to come grow with us is an exciting opportunity to enhance your career success stories. You are the center to what we do. We would love to have you here!
The Application Support Engineer maintains and oversees enterprise-level software applications to ensure performance, availability, and reliability across the company. This role involves providing technical troubleshooting, system integration, and user support, while serving as a liaison between IT, vendors, and business teams.
  • Provide support for core business applications, ensuring high availability, performance, and timely resolution of issues.
  • Analyze, diagnose, and resolve application incidents and problems by identifying root causes and implementing long-term solutions.
  • Act as a subject matter expert (SME) for supported applications and provide hands-on technical assistance to technical and non-technical stakeholders.
  • Collaborate with development, infrastructure, helpdesk, and vendor teams to implement application enhancements, upgrades, and patches.
  • Monitor application performance and availability.
  • Create and maintain documentation, including knowledge base articles, Standard Operating Procedures (SOPs), support runbooks, and system configurations.
  • Assist with deployment activities, change control, and release management processes.
  • Support incident response activities and participate in post-incident reviews to ensure continuous improvement.
  • Identify and implement automation opportunities to streamline support processes.
  • Provide user training and support during onboarding, upgrades, or application transitions.
  • Perform all other duties as assigned.

Required Skills/Abilities:
  • Highest level of integrity, honesty, and ethical behavior when handling sensitive and confidential information.
  • Excellent problem-solving and documentation skills, with the ability to work independently and collaboratively across teams.
  • Computer skills, including advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Jet Addon, etc.) and SharePoint Administration, including Litigation Hold tools.
  • Strong knowledge of enterprise application environments, including web-based and client/server architectures.
  • Experience supporting and troubleshooting IIS & SQL-based systems (SQL Server).
  • Familiarity with ITIL-based support processes and ticketing systems (InvGate, Jira).
  • Solid understanding of Windows Server, IIS, Active Directory, and integrations.
  • Proficiency in Endpoint Management tools such as ManageEngine Endpoint Central and Intune.
  • Strong knowledge of email flow troubleshooting within Microsoft 365 environments.
  • Familiarity with certificate management and security protocols.

Education and Experience:
  • Bachelor's degree in computer science, IT, or a related field, or equivalent on-the-job experience with a minimum of 5 years in application support required.
  • Experience in financial services or other highly regulated industries preferred.
  • Hands-on experience managing Windows Update processes and IIS (Internet Information Services).
  • Familiarity with scripting languages such as PowerShell, Python, or Bash preferred.
  • Experience working with third-party vendors for application support and maintenance preferred.
  • Understanding of security best practices, compliance requirements (HIPAA, PCI-DSS, NIST, etc.), and data protection principles preferred.

Physical Requirements:
  • Stand, walk, and/or sit for eight (8) hours a day
  • Communicate effectively, verbally, written, in person, via telephone, or electronically.
  • Lift and maneuver up to 20 lbs.

The above description outlines the most significant job functions performed, but may include other similar functions or assignments not explicitly mentioned.

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