ZipRecruiter

Log In

1

Support Engineer Jobs in Louisiana (NOW HIRING)

Aldridge

Support Engineer (2288)

Monroe, LA · On-site

  • Medical

  • Retirement

  • PTO

Support Engineer Aldridge is a dynamic, forward-thinking organization committed to delivering cutting-edge technology solutions and providing exceptional service to our clients. We are seeking a ...

ALDRIDGE

Support Engineer (2288)

Monroe, LA · On-site

  • Medical

  • Retirement

  • PTO

Support Engineer Aldridge is a dynamic, forward-thinking organization committed to delivering cutting-edge technology solutions and providing exceptional service to our clients. We are seeking a ...

Intralox

Mechanical Support Engineer

New Orleans, LA · On-site

$68K - $147K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Working within the Life Cycle Services Team, the Technical Support Engineer (Mechanical) will support the US and Canadian market. * Serve as an advanced level remote troubleshooter and problem-solver ...

Laitram

Technical Support Engineer

New Orleans, LA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

L.C., the world leader in conveyor equipment solutions utilizing modular plastic conveyor belts, has a position available for a Technical Support Engineer at our New Orleans, LA location. This ...

Intralox

Technical Support Engineer

New Orleans, LA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

L.C., the world leader in conveyor equipment solutions utilizing modular plastic conveyor belts, has a position available for a Technical Support Engineer at our New Orleans, LA location. This ...

Globalstar

Gateway Engineering & Support Engineer

Covington, LA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The GES personnel provide advanced technical and project support for Globalstar's Gateway Systems ... Work with overlapping departments including engineering technical support, reliability engineering ...

Sasol

Production Support Engineer

Lake Charles, LA · On-site

$38.50 - $50.25/hr

Support the development of operating procedures; review and validate training material;update ... in Chemical Engineering Working Experience 3+ years relevant experience Required Personal ...

Harris

(Remote) Technical Support Engineer

Iowa, LA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Globys, a division of Harris; is seeking a Technical Support Engineer who has genuine technical depth and investigates, diagnoses, and resolves complex customer issues at Tier 1 and Tier 2 - not ...

Globys, Inc.

(Remote) Technical Support Engineer

Iowa, LA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Globys, a division of Harris; is seeking a Technical Support Engineer who has genuine technical depth and investigates, diagnoses, and resolves complex customer issues at Tier 1 and Tier 2 - not ...

Harris

(Remote) Technical Support Engineer

Iowa, LA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Globys, a division of Harris; is seeking a Technical Support Engineer who has genuine technical depth and investigates, diagnoses, and resolves complex customer issues at Tier 1 and Tier 2 - not ...

next page

Showing results 1-20

All JobsSupport Engineer JobsSupport Engineer Jobs in Louisiana

Support Engineer information

See Louisiana salary details

$14

$34

$58

How much do support engineer jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for support engineer in Louisiana is $34.09, according to ZipRecruiter salary data. Most workers in this role earn between $25.29 and $39.86 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support engineer?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

What is a support engineer?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How does a support engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

How much do support engineers make?

Support engineers typically earn a median salary of around $70,000 to $90,000 annually, depending on experience, certifications, and the industry. Salaries can vary based on location, with higher wages often found in metropolitan areas and for those with specialized skills in troubleshooting, networking, or technical support tools.
More about Support Engineer jobs
What are the most commonly searched types of Support Engineer jobs in Louisiana? The most popular types of Support Engineer jobs in Louisiana are:
What are popular job titles related to Support Engineer jobs in Louisiana? For Support Engineer jobs in Louisiana, the most frequently searched job titles are:
What job categories do people searching Support Engineer jobs in Louisiana look for? The top searched job categories for Support Engineer jobs in Louisiana are:
What are popular job titles related to Support Engineer jobs in LA? For Support Engineer jobs in LA, the most frequently searched job titles are:
Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Louisiana as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $70,916 per year, or $34.1 per hour.

Support Engineer (2288)

Aldridge

Monroe, LA • On-site

Full-time

Medical, Retirement, PTO

Re-posted 24 days ago

Aldridge Electric rating

7.0

Company rating: 7.0 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Who We Are
Aldridge is a leading Managed Service Provider (MSP) offering scalable IT and cybersecurity solutions to fast-growing, small to mid-market businesses in the US. Founded in 1984, this private equity-backed company is a technology management consulting, and outsourcing firm that provides best-fit solutions through a tailored approach and local relationships. With offices in Houston, Dallas, Fort Worth, San Antonio, Alexandria, Monroe and Seattle, the company's unwavering dedication, superior technical expertise, and keen understanding of business processes have transformed it into a trusted partner for its clients. With a strong reputation for delivering high-quality services, Aldridge is committed to helping its clients optimize their technology infrastructure and achieve their business goals.
Support Engineer
Aldridge is a dynamic, forward-thinking organization committed to delivering cutting-edge technology solutions and providing exceptional service to our clients. We are seeking a highly motivated and results-driven Technical Professional to join our team as a Support Engineer.
Position Overview:
The Support Engineer will be a pivotal team member based in Monroe, LA, responsible for handling some of our most complex and dynamic customer issues. The ideal candidate will assist with escalations from our Support Technicians, leveraging a broad range of IT Generalist experience to resolve technical challenges efficiently. While the role primarily involves providing remote support, the Support Engineer will also be dispatched to client locations within the Monroe metroplex for onsite troubleshooting and resolution.
In this role, you will play a critical part in ensuring the optimal performance of our clients' systems by diagnosing and addressing complex technical issues. You will collaborate closely with a diverse team of experts, contributing to the development of best practices and continuous improvement in service delivery. If you're passionate about technology and thrive in a fast-paced environment, this opportunity will allow you to make a meaningful impact while advancing your career.
Key Responsibilities:
  • Conduct thorough research and identify effective solutions to both software and hardware issues.
  • Diagnose and resolve advanced technical problems, including but not limited to firewalls, switches, servers, cloud environments such as Azure, account setup, network configuration, application support, Active Directory management, and more.
  • Engage with customers to probe and uncover the root causes of technical issues, guiding them through a series of complex troubleshooting steps.
  • Ensure that all issues are accurately logged and tracked in the system.
  • Effectively prioritize and manage multiple open issues simultaneously.
  • Follow up with clients to verify that their IT systems are fully functional post-resolution.

Qualifications:
  • 3-5 years of proven experience in Helpdesk/Desktop Support, preferably within a Managed Service Provider (MSP) environment.
  • Advanced technical troubleshooting expertise, with the ability to identify and resolve issues across various IT environments.
  • Strong communication skills, with the ability to interact effectively with end-users through phone, remote sessions, and in-person meetings, ensuring issues are fully understood and resolved.
  • Professional IT certifications such as MCSA or MCSE (Microsoft 365 & Azure), Cisco CCNA, CCNP, CCIE, or VMware VCP are highly preferred but not required.

Work schedule:
  • Travel will be required up to 50% within territory

Additional Requirements
  • Physical ability to stand, walk or sit for extended periods
  • Must be comfortable with periodically lifting 25 pounds

Aldridge Core Values:
  • Build Trust - We continuously earn the trust of our partners through genuine, transparent communication, and unflinching accountability.
  • Take Swift, Meaningful Action - When every second matters, we drill to the core question and act decisively.
  • Create Best-Fit Solutions - More is not better - We create the most value for the least added overhead and complexity.
  • Evolve & Improve - We know the power of a growth mindset. We do not let fear of failure stop us from finding new, and better ways to do things.

Benefits:
  • Competitive Salary and Incentive Plan
  • Generous Employer Contribution to Health Benefits Package
  • 401(k) Matching
  • 4 Weeks Paid Time Off per year, plus additional days for community service
  • Ongoing Training and Professional Development Opportunities
  • Free Snacks and Beverages!

This salary range is provided in accordance with Washington state law and applies specifically to this position in the Seattle location.
Aldridge is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate based upon race, religion, color, national origin, gender, age, veteran status, or any other basis covered by appropriate law. We celebrate diversity and are committed to creating an inclusive environment for all our employees. All employment is based on qualifications, merit, and business needs.

What Aldridge Electric employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply