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Senior Support Engineer Jobs in Louisiana (NOW HIRING)

Wood Plc

Administrator - Senior

Lafayette, LA

Overview / Responsibilities Wood is currently looking for a senior support administrator for a ... leader in engineering and consultancy across energy and the built environment, helping to unlock ...

Entergy

Engineer I-Senior(Nuc)

Saint Francisville, LA · On-site

Job Summary / Purpose The Plant Support Engineer provides technical support for plant systems ... • Senior Engineer / Technical Specialist IV: 6-8 years Knowledge, Skills, and Abilities • ...

Entergy Corporation

Engineer II - Sr

New Orleans, LA · On-site

$70 - $100/hr

Support engineering design, construction, and maintenance activities by providing technical ... Engineer II - at least 2 years, Engineer III - at least 4 years, Senior Engineer - at least 6 years.

Immense Networks

Be Seen First

Level One Technical Engineer

Baton Rouge, LA · On-site

$20 - $25/hr

This entry-level role focuses on providing first-line support for client issues, maintaining systems, and escalating more complex problems to senior engineers. The ideal candidate will demonstrate ...

www.exigotechnology.com

Senior Engineer

Baton Rouge, LA · Hybrid

$91K - $125K/yr

Job Purpose The Senior Systems & Network Engineer provides hands-on technical leadership for the design, implementation, troubleshooting, and support of client server, network, cloud, and security ...

www.exigotechnology.com

Senior Engineer

New Orleans, LA · Hybrid

$100K - $137K/yr

Job Purpose The Senior Systems & Network Engineer provides hands-on technical leadership for the design, implementation, troubleshooting, and support of client server, network, cloud, and security ...

Immense Networks

Be Seen First

Level Two Technical Engineer

Baton Rouge, LA · On-site

$55K - $75K/yr

Provide advanced remote and on-site networking and infrastructure support. * Troubleshoot and ... Collaborate with senior engineers on IT projects, including Azure migrations, network redesigns ...

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Senior Support Engineer information

See Louisiana salary details

$19.2K

$88.3K

$136K

How much do senior support engineer jobs pay per year?

As of Sep 2, 2026, the average yearly pay for senior support engineer in Louisiana is $88,303.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,700.00 and $106,500.00 per year, depending on experience, location, and employer.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

How much does a senior support engineer make in the US?

A senior support engineer in the US typically earns between $80,000 and $120,000 annually, depending on experience, location, and industry. Higher salaries are common in tech hubs and for those with specialized skills or certifications in troubleshooting, networking, or cloud platforms.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

What are popular job titles related to Senior Support Engineer jobs in Louisiana?

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The top searched job categories for Senior Support Engineer jobs in Louisiana are:

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Senior Support Engineer jobs near you
Infographic showing various Senior Support Engineer job openings in Louisiana as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $88,303 per year, or $42.5 per hour.

Support Desk Senior Engineer Level II

RESTECH Information Services

Metairie, LA • On-site

Full-time

Re-posted 29 days ago

Job description

Job Type
Full-time
Description
Greetings, intergalactic beings from both the Star Wars and Star Trek galaxies! Restech, a cosmic alliance of technological mastery, is on a mission to recruit a versatile Support Desk Tier II Engineer. Are you a Jedi Master or a Clone Trooper? Do you pledge allegiance to the Alliance, the Federation, or are you a Rebel at heart? Your unique background and skills are what we're looking for!
Only apply if you are a true Level 2 Technician or higher.
As a crucial member of our crew, you'll embark on an epic adventure to provide Tier II support for Restech's clients. You'll hone your troubleshooting skills by answering distress calls from across the galaxy and addressing issues detected by our sophisticated monitoring systems. Your vessel awaits - it's time to soar through the stars as the primary escalation point!
Responsibilities:
  • Hail incoming customer support calls and navigate tickets through to completion, like a true captain.
  • Showcase your technical prowess by providing Tier I & II support that rivals even the most skilled droids.
  • Develop and create documentation worthy of the Jedi Archives or the Federation database.
  • Proactively manage issues, like a Force-sensitive warrior, anticipating and preventing problems.
  • Forge strong alliances with clients, becoming their trusted technical advisor.
  • Tackle unusual and complex challenges, sharing your wisdom and learning from others in a Vulcan mind meld.
  • Communicate fluently in R2D2 (engineer) and C3PO (mostly human) languages.
  • Juggle an array of tasks, embracing the excitement of hopping from an Outlook issue to a failed server.
  • Maintain a security-minded approach, whether navigating the Death Star or the Neutral Zone.
  • Participate in after-hours on-call support, potentially requiring warp-speed travel to customer sites.

Hard Skills:
  • Provide Tier II support for devices and applications across diverse galaxies and environments.
  • Master the art of installing, operating, maintaining, and repairing technology in the spirit of Scotty or R2D2.
  • Manage and maintain interstellar networking equipment, like routers, firewalls, and wireless devices.
  • Demonstrate familiarity with operating systems from Earth, including Windows Server, Windows Desktop, and Mac.
  • Become one with Office 365, harnessing the power of the Force to secure and manage it.
  • Implement multi-factor authentication and remote access solutions..
  • Maintain the Alphabet Soup for the IT Soul - AD, GPO, VPN, DNS, DHCP, VLAN, WAN

The ideal Storm Trooper or Jedi will possess:
  • 5+ years of experience with an MSP or a similar intergalactic business model.
  • Working PowerShell knowledge to expedite repairs and service faster than a Millennium Falcon Kessel Run.
  • Expertise in all ConnectWise applications, rivaling the most renowned engineers of your galaxy.
  • Experience with Veeam, StorageCraft, Acronis, or Datto, which would impress even the Borg.
  • Certifications like MSCA, MSCP, Security +, Network +, A+, CySA+. We do substitute experience for certifications.
  • Mastery of VMware / HyperV / ESX / ESXi - your skillset will be praised throughout the galaxies!

Apply now to join our crew of extraordinary individuals, and let's explore the final frontier together!
Requirements
  • Advanced Networking:
  • In-depth knowledge of TCP/IP, DNS, DHCP, VLANs, and VPNs.
  • Proficiency with firewalls, routers, and switches (e.g., WatchGuard, Cisco, Juniper, SonicWall).
  • Server Administration:
  • Expertise in Windows Server (2016/2019/2022) administration.
  • Experience with Active Directory, Group Policy, and DNS management.
  • Virtualization:
  • Strong knowledge of virtualization technologies (VMware, Hyper-V).
  • Experience with virtual machine management.
  • Cloud Services:
  • Experience with cloud migrations, management, and troubleshooting.
  • Security:
  • Proficiency in cybersecurity best practices and frameworks (e.g., NIST, ISO 27001).
  • Experience with endpoint protection, SIEM, and network security tools.
  • Knowledge of penetration testing and vulnerability assessments.
  • Storage and Backup Solutions:
  • Experience with SAN, NAS, and other storage technologies.
  • Proficiency with backup solutions (Veeam, Datto, Acronis).
  • Scripting and Automation:
  • Strong scripting skills (PowerShell, Python, Bash).
  • RMM and PSA Tools:
  • Proficiency with Remote Monitoring and Management (RMM) tools (e.g., ConnectWise Automate, Datto RMM).
  • Experience with Professional Services Automation (PSA) tools (e.g., ConnectWise Manage).
  • Advanced Troubleshooting:
  • Strong problem-solving skills with a focus on root cause analysis.
  • Ability to troubleshoot complex technical issues across multiple environments.
  • Documentation and Reporting:
  • Ability to create and maintain detailed documentation.
  • Experience with generating technical reports and presenting findings to stakeholders.

Apply