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Remote L3 Support Engineer Jobs in Louisiana (NOW HIRING)

Motorola

  • Medical

  • Dental

  • Retirement

Note: This is a remote position with travel (25-50%) to support projects in the T4E territory ... Knowledge of IP networking, network design methodologies & troubleshooting (Ethernet, TCP/IP, L2/L3 ...

Cayenta

(Remote) Support Analyst

Iowa, LA · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to ...

Cayenta

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to ...

Harris

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ... Develop and maintain COBOL application to support a production environment. * Write clean, scalable ...

Harris

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Collaborate with Product, Support, QA, and Engineering teams to improve customer outcomes ... Remote work and more! About MACC: Telecommunication companies of all sizes across the United States ...

COASTAL ECOLOGY GROUP

Roadway Engineer - Remote

New Orleans, LA · On-site +1

$115K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Roadway Engineer - New Orleans (Remote) CEG's industry-leading client is in search of a Roadway ... Advance your career with ample growth opportunities, developmental support, and enticing benefits ...

ABB

Protection and Control Engineer

Deridder, LA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

While this is a full remote position, there is preference for candidates located in the Northern California area. Main Accountabilities: * Lead and support engineering design activities for new and ...

ABB

Protection and Control Engineer

LA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

While this is a full remote position, there is preference for candidates located in the Northern California area. Main Accountabilities: * Lead and support engineering design activities for new and ...

ABB

Protection and Control Engineer

LA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

While this is a full remote position, there is preference for candidates located in the Northern California area. Main Accountabilities: * Lead and support engineering design activities for new and ...

Harris

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Reporting directly to the VP of Operations, you will partner closely with Product, Engineering ... The ideal candidate is an experienced support leader with executive presence and demonstrated ...

Harris

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Reporting directly to the VP of Operations, you will partner closely with Product, Engineering ... The ideal candidate is an experienced support leader with executive presence and demonstrated ...

AECOM

Structural Engineer - Power Delivery

New Orleans, LA · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Leading / Supporting engineering and design for substations, switchyards and other electrical ... Experience working with remote teams * Experience on full EPC, Design/Build projects from start to ...

AECOM

Structural Engineer - Power Delivery

New Orleans, LA · On-site +1

$100K - $135K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Leading / Supporting engineering and design for substations, switchyards and other electrical ... Experience working with remote teams * Experience on full EPC, Design/Build projects from start to ...

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Remote L3 Support Engineer information

What is the difference between Remote L3 Support Engineer vs Remote Network Support Engineer?

AspectRemote L3 Support EngineerRemote Network Support Engineer
Required CredentialsTypically certifications like CompTIA Network+, Cisco CCNA, or equivalentSimilar certifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentProvides advanced technical support, troubleshooting complex issues, often in IT or tech companiesFocuses on network infrastructure, troubleshooting network problems remotely
Employer & Industry UsageUsed in IT service providers, tech companies, and enterprise support teamsCommon in telecom, internet service providers, and large corporate networks

The Remote L3 Support Engineer and Remote Network Support Engineer roles share similar certifications and work environments, often overlapping in technical skills. However, L3 engineers handle broader, more complex issues across various systems, while Network Support Engineers specialize specifically in network infrastructure and connectivity problems.

What are the main challenges faced by remote L3 support engineers, and how can candidates prepare for them?

Remote L3 Support Engineers often face complex technical issues that require in-depth troubleshooting and collaboration across multiple teams. One common challenge is diagnosing problems without physical access to hardware, which demands strong analytical skills and effective use of remote diagnostic tools. Additionally, balancing multiple high-priority incidents while maintaining clear communication with clients and internal stakeholders is essential. Candidates can prepare by gaining hands-on experience with remote support technologies, practicing clear documentation, and developing strong problem-solving abilities.

What are the key skills and qualifications needed to thrive as a remote L3 support engineer?

To thrive as a Remote L3 Support Engineer, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Expertise with ticketing systems, remote desktop tools, scripting languages, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong analytical thinking, communication, and customer service skills help in resolving complex issues and collaborating with both clients and internal teams. These abilities ensure timely resolution of critical problems, maintain system reliability, and enhance client satisfaction in a remote support environment.

What is a remote L3 support engineer?

Remote L3 Support Engineers, also known as Level 3 support engineers, are specialized IT professionals who handle the most complex technical issues that cannot be resolved by lower-tier support teams (L1 and L2). Working remotely, they diagnose and solve advanced software, hardware, or network problems, often collaborating with developers or product teams. Their expertise is crucial for resolving critical incidents, providing root cause analysis, and implementing long-term solutions. They may also create documentation and offer guidance to other support levels to prevent recurring issues.
What are popular job titles related to Remote L3 Support Engineer jobs in Louisiana? For Remote L3 Support Engineer jobs in Louisiana, the most frequently searched job titles are:
What job categories do people searching Remote L3 Support Engineer jobs in Louisiana look for? The top searched job categories for Remote L3 Support Engineer jobs in Louisiana are:
What cities in Louisiana are hiring for Remote L3 Support Engineer jobs? Cities in Louisiana with the most Remote L3 Support Engineer job openings:
Remote L3 Support Engineer jobs near you

Product Support Engineer Apprentice

Revelry Labs

New Orleans, LA • On-site, Remote

Full-time

Posted 28 days ago

Job description

About the Role
This role offers the opportunity to learn how to help customers succeed with our AI products while building the software behind them, working alongside experienced engineers and our client solutions team. You'll pair closely with mentors while gradually taking on more ownership in both technical implementation and partner-facing work.
This apprenticeship is for someone who wants to connect software development with customer impact. You'll work alongside customers, experienced engineers, and product managers to turn client feedback into useful product improvements and help shape the solutions being built.
Skills You'll Strengthen:
  • Customer Support & Engagement: Work directly with customers to understand their needs, answer their questions, and help them get value from the product, with guidance from experienced teammates.
  • Software Development: Build, test, and iterate on features within real production systems, contributing to codebases using modern frameworks and best practices.
  • Troubleshooting & Diagnosis: Investigate issues, find the root cause, and help implement fixes, learning how to weigh options with help from senior team members.
  • Communication: Clearly communicate to teammates and customers, adapting your messages to technical and non-technical audiences.
  • Collaboration: Participate in stand-ups, pairing sessions, and project discussions, contributing ideas and learning how high-performing teams operate.
  • Problem Solving: Debug issues, investigate system behavior, and develop structured approaches to diagnosing problems in unfamiliar environments.
  • Ownership: Take responsibility for assigned work, follow through to completion, and proactively surface risks or uncertainties early.
  • Onboarding & Training: Help new customers get set up and comfortable with the product, and support them through updates and new features.

We are looking for candidates who:
  • Are interested in AI and how it can be applied to real products, workflows, and customer problems.
  • Have experimented with AI tools, APIs, or workflows, or are eager to learn how to build with them responsibly.
  • Are looking to grow as both a developer and as a contributor within various parts of the software development process, including discovery and collaborative design
  • Are energized by solving real-world problems.
  • Enjoy helping people, and stay patient and calm when a customer is stuck or frustrated.
  • Are comfortable communicating with colleagues and customers.
  • Are comfortable exploring new AI capabilities, asking good questions about limitations, and iterating as the technology evolves.
  • Are curious about both the "why" behind a problem and the "how" behind a solution.
  • Show strong follow-through.

Qualifications
  • Foundational experience with web technologies (HTML, CSS, JavaScript).
  • Exposure to at least one programming language or framework (e.g., Elixir, Node.js, React, Python, Ruby).
  • Understanding of how web applications work (client/server, APIs, databases).
  • Experience working on projects (school, bootcamp, personal, or professional) where you built or significantly contributed to a functional product.
  • Ability to read, navigate, and understand existing code, even if you didn't write it.
  • Excellent communication skills, including active listening, and the ability to translate technical detail into clear, practical language for different audiences.

Nice to Have
  • Familiarity with Git and collaborative software development workflows (pull requests, code reviews).
  • Exposure to AI tools, LLMs, or AI-assisted development workflows.
  • Interest in building AI into products, including prompt-based experiences, agents, retrieval workflows, or automation.
  • Experience evaluating or testing AI outputs for quality, reliability, and user impact.
  • Experience working with external stakeholders (clients, users, or cross-functional teams).
  • Experience in a customer support, help desk, or service role.
  • Interest in consulting, product thinking, or customer-facing engineering roles.

Location
This is a Louisiana-based remote role. Candidates must reside in Louisiana to be considered.
Compensation
The compensation for this 3-month apprenticeship will be $1,200 biweekly
Benefits & Perks
  • Paid apprenticeship program with hands-on project experience
  • Mentorship from experienced engineers and technical leaders
  • Opportunity to possibly transition into a full-time role upon successful completion
  • Company-provided MacBook Pro
  • Flexible work environment
  • Exposure to a wide range of technologies, industries, and real-world challenges

Company Culture
We live our Core Values every day. We communicate openly, often, and with empathy. We trust each other to perform the tasks we've been assigned and share challenges early. We apply pragmatic ingenuity to build things better, foster a harmonious work-life balance, continuously invest in improvement, and take the time to celebrate our victories.
Revelry Labs provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics.

Apply