S. as HSBC will not engage in immigration sponsorship for this position The Senior Manager, Recovery & Resolution Planning, will play a critical role in the development, maintenance, governance, and ...
S. as HSBC will not engage in immigration sponsorship for this position The Senior Manager, Recovery & Resolution Planning, will play a critical role in the development, maintenance, governance, and ...
Orcale SCM Techno Functional Consultant
Columbus, OH · On-site
$58.75 - $72.50/hr
Good knowledge of Supply Chain Management related business processes and Oracle configurations ... Work with Oracle Technical Support on SR resolution * Self-motivated team player with ability to ...
Quick apply
Orcale SCM Techno Functional Consultant
Columbus, OH · On-site
$58.75 - $72.50/hr
Good knowledge of Supply Chain Management related business processes and Oracle configurations ... Work with Oracle Technical Support on SR resolution * Self-motivated team player with ability to ...
The Sr. Invoice Resolution Specialist collaborates with clients and logistics providers to identify ... Comprehensive knowledge of various shipping modes (air, ocean, origin cargo management, drayage of ...
The Sr. Invoice Resolution Specialist collaborates with clients and logistics providers to identify ... Comprehensive knowledge of various shipping modes (air, ocean, origin cargo management, drayage of ...
The Sr. Invoice Resolution Specialist collaborates with clients and logistics providers to identify ... Comprehensive knowledge of various shipping modes (air, ocean, origin cargo management, drayage of ...
The Sr. Invoice Resolution Specialist collaborates with clients and logistics providers to identify ... Comprehensive knowledge of various shipping modes (air, ocean, origin cargo management, drayage of ...
Sr BI Claims Adjuster/Sr Resolution Specialist (In-Office Only) Are you ready to grow your ... Effective management of outside vendors utilized. * Recognize recovery opportunities regarding ...
Sr BI Claims Adjuster/Sr Resolution Specialist (In-Office Only) Are you ready to grow your ... Effective management of outside vendors utilized. * Recognize recovery opportunities regarding ...
The Sr. Invoice Resolution Specialist collaborates with clients and logistics providers to identify ... Comprehensive knowledge of various shipping modes (air, ocean, origin cargo management, drayage of ...
The Sr. Invoice Resolution Specialist collaborates with clients and logistics providers to identify ... Comprehensive knowledge of various shipping modes (air, ocean, origin cargo management, drayage of ...
Senior Dispute Resolution Specialist
Aurora, IL · On-site
$22.55 - $29.30/hr
Position Overview The Senior Dispute Resolution Specialist is responsible for managing complex dispute cases, providing expert guidance and support to customers regarding dispute inquiries ...
Senior Dispute Resolution Specialist
Aurora, IL · On-site
$22.55 - $29.30/hr
Position Overview The Senior Dispute Resolution Specialist is responsible for managing complex dispute cases, providing expert guidance and support to customers regarding dispute inquiries ...
Resolution Plan Specialist
Manhattan, NY · On-site
This role will have significant visibility to senior management. Key responsibilities * Support the head of RPO tolead the development and maintenance of key resolution capabilities, bypartnering ...
Resolution Plan Specialist
Manhattan, NY · On-site
This role will have significant visibility to senior management. Key responsibilities * Support the head of RPO tolead the development and maintenance of key resolution capabilities, bypartnering ...
Senior Dispute Resolution Specialist
Aurora, IL · On-site
$22.55 - $29.30/hr
Position Overview The Senior Dispute Resolution Specialist is responsible for managing complex dispute cases, providing expert guidance and support to customers regarding dispute inquiries ...
Senior Dispute Resolution Specialist
Aurora, IL · On-site
$22.55 - $29.30/hr
Position Overview The Senior Dispute Resolution Specialist is responsible for managing complex dispute cases, providing expert guidance and support to customers regarding dispute inquiries ...
Senior Dispute Resolution Specialist
Naperville, IL · On-site
$22.55 - $29.30/hr
Position Overview The Senior Dispute Resolution Specialist is responsible for managing complex dispute cases, providing expert guidance and support to customers regarding dispute inquiries ...
Senior Dispute Resolution Specialist
Naperville, IL · On-site
$22.55 - $29.30/hr
Position Overview The Senior Dispute Resolution Specialist is responsible for managing complex dispute cases, providing expert guidance and support to customers regarding dispute inquiries ...
The Senior Tools Support Engineer will provide tools support, troubleshoot issues, and customize ... Resolution manger to monitor and extract audit reports from the ALM tools. • Pilot new tools ...
The Senior Tools Support Engineer will provide tools support, troubleshoot issues, and customize ... Resolution manger to monitor and extract audit reports from the ALM tools. • Pilot new tools ...
Senior Dispute Resolution Specialist
Aurora, IL · On-site
$22.55 - $29.30/hr
Position Overview The Senior Dispute Resolution Specialist is responsible for managing complex dispute cases, providing expert guidance and support to customers regarding dispute inquiries ...
Senior Dispute Resolution Specialist
Aurora, IL · On-site
$22.55 - $29.30/hr
Position Overview The Senior Dispute Resolution Specialist is responsible for managing complex dispute cases, providing expert guidance and support to customers regarding dispute inquiries ...
The Senior Tools Support Engineer will provide tools support, troubleshoot issues, and customize ... Resolution manger to monitor and extract audit reports from the ALM tools. • Pilot new tools ...
The Senior Tools Support Engineer will provide tools support, troubleshoot issues, and customize ... Resolution manger to monitor and extract audit reports from the ALM tools. • Pilot new tools ...
The Senior Issue Resolution Specialist/Account Coordinator is a Hybrid role that performs all ... Work closely with the Regional Project Managers and Senior Managers to ensure team success.
The Senior Issue Resolution Specialist/Account Coordinator is a Hybrid role that performs all ... Work closely with the Regional Project Managers and Senior Managers to ensure team success.
The Senior Tools Support Engineer will provide tools support, troubleshoot issues, and customize ... Resolution manger to monitor and extract audit reports from the ALM tools. • Pilot new tools ...
The Senior Tools Support Engineer will provide tools support, troubleshoot issues, and customize ... Resolution manger to monitor and extract audit reports from the ALM tools. • Pilot new tools ...
SOCOTEC's Dispute Resolution practice assists owners, contractors, designers, and their counsel ... The Senior Manager will be responsible for supporting project assignments from initial kick-off ...
SOCOTEC's Dispute Resolution practice assists owners, contractors, designers, and their counsel ... The Senior Manager will be responsible for supporting project assignments from initial kick-off ...
SOCOTEC's Dispute Resolution practice assists owners, contractors, designers, and their counsel ... The Senior Manager will be responsible for supporting project assignments from initial kick-off ...
SOCOTEC's Dispute Resolution practice assists owners, contractors, designers, and their counsel ... The Senior Manager will be responsible for supporting project assignments from initial kick-off ...
Senior Director, Escalated Provider Issue Resolution
New York, NY · Hybrid
$218K - $286K/yr
We're hiring a Senior Director, Escalated Provider Issue Resolution to join our Network & Provider Management team. Oscar is the first health insurance company built around a full stack technology ...
Senior Director, Escalated Provider Issue Resolution
New York, NY · Hybrid
$218K - $286K/yr
We're hiring a Senior Director, Escalated Provider Issue Resolution to join our Network & Provider Management team. Oscar is the first health insurance company built around a full stack technology ...
Senior Director, Escalated Provider Issue Resolution
Atlanta, GA · Remote
$196K - $258K/yr
We're hiring a Senior Director, Escalated Provider Issue Resolution to join our Network & Provider Management team. Oscar is the first health insurance company built around a full stack technology ...
Quick apply
Senior Director, Escalated Provider Issue Resolution
Atlanta, GA · Remote
$196K - $258K/yr
We're hiring a Senior Director, Escalated Provider Issue Resolution to join our Network & Provider Management team. Oscar is the first health insurance company built around a full stack technology ...
Senior Director, Escalated Provider Issue Resolution
Dallas, TX · Remote
$196K - $258K/yr
We're hiring a Senior Director, Escalated Provider Issue Resolution to join our Network & Provider Management team. Oscar is the first health insurance company built around a full stack technology ...
Quick apply
Senior Director, Escalated Provider Issue Resolution
Dallas, TX · Remote
$196K - $258K/yr
We're hiring a Senior Director, Escalated Provider Issue Resolution to join our Network & Provider Management team. Oscar is the first health insurance company built around a full stack technology ...
Sr Resolution Manager information
See salary details
$17.5K - $34K
4% of jobs
$34K - $50.5K
9% of jobs
$50.5K - $67K
7% of jobs
$77.3K is the 25th percentile. Wages below this are outliers.
$67K - $83.5K
6% of jobs
$83.5K - $100K
9% of jobs
$100K - $116.5K
9% of jobs
The median wage is $120.6K / yr.
$116.5K - $133K
15% of jobs
$146.7K is the 75th percentile. Wages above this are outliers.
$133K - $149.5K
17% of jobs
$149.5K - $166K
12% of jobs
$166K - $182.5K
6% of jobs
$182.5K - $199K
4% of jobs
$17.5K
$117.1K
$199K
How much do sr resolution manager jobs pay per year?
What is a Sr Resolution Manager?
What are some common challenges faced by a Sr Resolution Manager, and how can they be successfully addressed?
What are the key skills and qualifications needed to thrive as a Sr Resolution Manager, and why are they important?
What is the difference between Sr Resolution Manager vs Customer Support Supervisor?
| Aspect | Sr Resolution Manager | Customer Support Supervisor |
|---|---|---|
| Credentials | Experience in conflict resolution, project management, and industry-specific certifications | Customer service experience, leadership skills, and sometimes industry-specific training |
| Work Environment | Oversees resolution teams, manages escalations, and develops strategies for complex issues | Manages customer support staff, handles daily operations, and ensures service quality |
| Employer & Industry Usage | Common in IT, telecommunications, and service industries | Widely used in retail, hospitality, and call centers |
The Sr Resolution Manager focuses on high-level resolution strategies and managing escalated issues, often in technical or complex environments. In contrast, the Customer Support Supervisor handles daily customer interactions and team supervision. Both roles require strong communication skills, but the Sr Resolution Manager typically deals with more complex cases and strategic planning.
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Cities with the most Sr Resolution Manager job openings:
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Senior Manager Recovery and Resolution Planning
New York, NY • On-site
Full-time
This job post has expired today. Applications are no longer accepted.
Job description
Our purpose - Opening up a world of opportunity - explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We're bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.
In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position
The Senior Manager, Recovery & Resolution Planning, will play a critical role in the development, maintenance, governance, and execution readiness of the firm's Recovery and Resolution Planning framework. This position supports compliance with U.S. regulatory requirements and expectations while partnering across business lines, corporate functions, and legal entities to enhance the organization's resilience and preparedness during periods of financial stress
The ideal candidate possesses a strong understanding of the U.S. regulatory environment for large financial institutions with a focus on recovery and resolution planning, enterprise risk management practices, and complex financial institution organizational structures. The role requires exceptional stakeholder management, communication, and change leadership skills to influence senior executives and drive strategic initiatives across a global organization
Key Responsibilities Lead the development, enhancement, and maintenance of regulator-ready, evidence-based, and operationally credible Recovery and Resolution Plans and playbooks in accordance with applicable U.S. regulatory requirements, industry best practices, reflecting US business and legal entity realities Monitor and assess evolving regulatory expectations from agencies such as the Federal Reserve Board, Federal Deposit Insurance Corporation, and other relevant regulatory bodies, and translate into actionable outcomes Partner with business units, risk management, finance, treasury, legal, operations, technology, and compliance teams to assess feasibility and execution readiness of recovery and resolution strategic options (capital/liquidity actions, balance sheet measures, cost actions, asset sales, business actions, including governance, timing, and constraints) Conduct analysis of critical operations, core business lines, legal entity structures, and interdependencies to support recovery and resolution planning activities Facilitate governance processes, including preparation of presentation materials for senior management committees and executive stakeholders, utilizing Risk, Liquidity and/or Capital expertise and knowledge to explain and support commentary Manage audits and regulatory exams of recovery and resolution planning activities Lead cross-functional initiatives to address regulatory findings, internal audit observations, and program enhancement opportunities Manage multiple complex projects simultaneously, ensuring timely delivery of milestones and regulatory commitments Lead recovery and resolution testing, simulation exercises, tabletop exercises, and scenario analyses Compile accurate and timely MI and Reporting to US Treasury and Recovery and Resolution Teams, and in support if executive governance forums Develop and present clear, concise, and executive-level communications, reports, and presentations for senior management and regulatory audiences Provide subject matter expertise and guidance to stakeholders regarding recovery and resolution planning requirements and expectations to achieve measurable outcomes in line with regulations, policies and procedures Required Skills and Capabilities Strong working knowledge of US recovery and resolution planning expectations (FRB/FDIC) and how they translate into deliverables, controls, and evidence. Solid understanding of capital, liquidity, funding, and legal entity structures, especially under stress Excellent writing and document discipline-able to produce clear, concise, regulator-ready content
Confident stakeholder management and influence across functions; comfortable working without direct authority Strong program management capability (planning, RAID, governance, action tracking, quality control) Analytical judgement, attention to detail, and the confidence to simplify complexity Experience supporting US regulatory exams/interactions preferred Required Qualifications 15+ years in RRP/living wills, treasury, enterprise risk, regulatory affairs, resilience, audit, consulting, or similar within a large financial institution/consulting firm Bachelor's degree in relevant disciplines (Finance, Economics, Accounting, Risk, Business) Preferred Qualifications Experience supporting regulatory examinations and interactions with U.S. banking regulators Knowledge of recovery indicators, stress scenarios, resolution strategies, legal entity rationalization, and operational continuity planning Capital, liquidity, and/or operational resilience management experience Project management experience is a plus Experience working within a large, global, systemically important financial institution Professional qualifications beneficial (e.g., CFA/FRM/CPA) Advanced degree (MBA, Master's Degree in Finance, Economics, Risk Management, or related discipline) preferred Core Competencies Regulatory Knowledge and Compliance Enterprise Risk Management Strategic Thinking Change Management Stakeholder Management and Influence Executive Communication Program and Project Management Cross-Functional Leadership Problem Solving and Decision Making Organizational Agility As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment
You will be empowered to drive HSBC's engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You'll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference.
We succeed together. We take responsibility. We get it done.
And we want you to help us build the bank of the future. The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.
About Humane Society of Broward County
Sourced by ZipRecruiter
Industry
Non-profits
Company size
51 - 200 Employees
Headquarters location
Ft. Lauderdale, FL, US
Year founded
1944