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Service Writing Jobs (NOW HIRING)

Midas

Service Advisor/Service Writer

Merrillville, IN · On-site

$45K - $50K/yr

Automotive service writing experience preferred * Strong sales and customer service skills * Ability to communicate confidently with customers * Organized, detail-oriented, and process-driven

Midas

Service Advisor/Service Writer

Hobart, IN · On-site

$45K - $50K/yr

Automotive service writing experience preferred * Strong sales and customer service skills * Ability to communicate confidently with customers * Organized, detail-oriented, and process-driven

SAIA

Service Writer

Tacoma, WA

$27.05 - $31.20/hr

High school diploma or GED. * 2+ years of maintenance, service writing, or related experience. * Knowledge of transportation and diagnostic software. * Proficiency in Microsoft Office. Pay Rate: $27 ...

B Marinas

Be Seen First

Marine/Boatyard Service Writer

Nantucket, MA · On-site

Background in marine service or automotive dealership service writing is preferred Work Environment & Physical Requirements * Position operates in both a marine service facility and outdoor boatyard ...

Apply Early

Midas

Service Advisor/Service Writer

Lebanon, IN · On-site

$45K - $50K/yr

Automotive service writing experience preferred * Strong sales and customer service skills * Ability to communicate confidently with customers * Organized, detail-oriented, and process-driven

riverside transport

Service Writer

Kansas City, KS · On-site

Twelve months parts or service writing experience, Class 8 truck experience preferred * General computer and word processing experience is highly regarded * Ability to lift 35 lbs * Ability to manage ...

Riverside Transport Inc.

Service Writer

Kansas City, KS · On-site

Twelve months parts or service writing experience, Class 8 truck experience preferred * General computer and word processing experience is highly regarded * Ability to lift 35 lbs * Ability to manage ...

REIC

Inside Sales /Service Writer

Hermiston, OR · On-site

Keep the counter, showroom, and yard organized Service Writing & Parts Management * Take customer calls for rental equipment issues * Create and close purchase orders * Order parts for internal ...

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Service Writing information

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How much do service writing jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for service writing in the United States is $24.29, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $27.88 per hour, depending on experience, location, and employer.

What is the difference between Service Writing vs Auto Body Technician?

AspectService WritingAuto Body Technician
CredentialsCustomer service skills, basic automotive knowledgeTechnical training, certifications in auto body repair
Work EnvironmentDealerships, repair shops, customer-facing rolesRepair bays, workshops, hands-on repair environment
Industry UsageCommonly used in service departments for customer communicationUsed in collision repair and auto body shops for repairs

Service Writing primarily involves communicating with customers, preparing repair estimates, and managing service orders. Auto Body Technicians focus on repairing vehicle body damage through hands-on work. While both roles are essential in automotive repair, Service Writers handle customer interactions and administrative tasks, whereas Auto Body Technicians perform the physical repairs.

Is service writing a hard job?

Service writing can be challenging as it requires strong communication skills, technical knowledge, and attention to detail to accurately document repairs and communicate with customers. The job often involves working under time constraints and handling multiple tasks simultaneously. Experience with diagnostic tools and certifications can help improve efficiency and ease the workload.

How does a Service Writer typically interact with technicians and customers during a standard workday?

A Service Writer acts as a crucial liaison between customers and automotive technicians. On a typical day, they greet customers, listen to their concerns, and document vehicle issues before relaying the information to the service technicians. Throughout the repair process, the Service Writer communicates updates to customers, translates technical information into understandable terms, and ensures that both parties are aligned on repair timelines and costs. This role requires strong communication skills and the ability to manage multiple tasks in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a Service Writer, and why are they important?

To thrive as a Service Writer, you need solid knowledge of automotive services, strong organizational skills, and typically a high school diploma or relevant experience in an automotive environment. Familiarity with dealership management systems (DMS), repair order software, and customer management tools is common. Exceptional communication, problem-solving abilities, and attention to detail are key soft skills that set top performers apart. These skills ensure accurate service documentation, clear communication between customers and technicians, and efficient shop operations, leading to higher customer satisfaction.

What is service writing?

Service writing refers to the role typically found at automotive service centers or dealerships, where a service writer acts as the liaison between customers and mechanics. They are responsible for understanding customer concerns, documenting service requests, explaining recommended repairs, and ensuring that the work is completed to the customer's satisfaction. Service writers also handle cost estimates, schedule service appointments, and communicate updates throughout the repair process. Their goal is to provide excellent customer service while ensuring that vehicles are serviced efficiently and accurately.

How much do service writers make in the US?

Service writers in the US typically earn an average annual salary of around $35,000 to $50,000, with experienced professionals and those working in busy repair shops earning higher wages. Compensation can include bonuses and commissions based on sales and customer satisfaction, and strong communication skills are essential for success in this role.

What do you do as a service writer?

A service writer acts as a liaison between customers and the service department, documenting vehicle issues, estimating repair costs, and scheduling repairs. They communicate customer concerns to technicians and ensure the work is completed accurately and efficiently, often using dealership or shop management software.

Do service writers make a lot of money?

Service writers typically earn a median annual salary that varies by experience and location, with entry-level positions starting around minimum wage and experienced writers earning higher wages plus potential bonuses. Their income can increase with certifications, technical knowledge, and performance in a busy service environment.
More about Service Writing jobs
What cities are hiring for Service Writing jobs? Cities with the most Service Writing job openings:
What states have the most Service Writing jobs? States with the most job openings for Service Writing jobs include:
What job categories do people searching Service Writing jobs look for? The top searched job categories for Service Writing jobs are:
Service Writing jobs near you
Infographic showing various Service Writing job openings in the United States as of June 2026, with employment types broken down into 28% Full Time, 69% Part Time, 2% Temporary, and 1% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $50,519 per year, or $24.3 per hour.
Service Advisor/Service Writer

Service Advisor/Service Writer

Midas

Merrillville, IN • On-site

$45K - $50K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 27 days ago

Midas rating

5.7

Company rating: 5.7 out of 10

Based on 153 frontline employees who took The Breakroom Quiz

263rd of 335 rated vehicle maintenance

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance

Service Advisor / Service Writer - Hiring Now
Midas | Hourly + Bonus | Leadership Opportunity
Interview Today - Start Immediately
Are you great with customers, organized, and driven to succeed?
We're looking for a Service Advisor who can help drive sales, deliver an exceptional customer experience, and support operations across multiple locations when needed.
This is more than a typical service writer position. We're looking for someone who wants to grow, lead, and eventually have the opportunity to run a store.
What You'll Do
  • Greet customers and build trust
  • Answer phones and schedule appointments
  • Perform vehicle walkarounds and review inspection results
  • Build estimates and present recommendations
  • Follow up on declined work and customer concerns
  • Help drive sales and customer retention
  • Support daily shop operations
  • Assist multiple locations as business needs require
  • Help ensure processes are followed and goals are achieved

What We're Looking For
  • Automotive service writing experience preferred
  • Strong sales and customer service skills
  • Ability to communicate confidently with customers
  • Organized, detail-oriented, and process-driven
  • Leadership mindset with a desire to grow
  • Flexible and willing to support multiple locations
  • Automotive knowledge and repair experience a plus

What You Get
  • Hourly pay plus performance bonuses
  • Bi-weekly pay
  • 5-day work week
  • Health, dental, and vision insurance
  • PTO and paid holidays
  • Paid training and professional development
  • 401(k)
  • Employee discounts
  • Clear growth path into store leadership

Why Join Us?
We're looking for people who want more than a paycheck. If you're someone who enjoys helping customers, driving results, supporting a team, and building a career in automotive management, we'd love to talk.
Apply Today - Immediate Openings Available
Hourly pay, bonus opportunities, leadership development, and a future path to Store Manager for the right person
Compensation: $45,000.00 - $50,000.00 per year
Join Our Team
As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve.
At Midas, we take care of everything... tires, brakes, oil... so the opportunities to grow and develop expertise with Midas are endless.

What Midas employees say

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