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Service Writing Jobs in Springfield, MO (NOW HIRING)

ACV, INC.

Conditon Report Writer

Springfield, MO · On-site

... and Data Services. At ACV we focus on the Health, Physical, Financial, Social and Emotional ... Able to communicate well both in person and in writing. * Must be able to drive a manual and ...

acv

Conditon Report Writer

Springfield, MO · On-site

Able to communicate well both in person and in writing. * Must be able to drive a manual and automatic transmission. * Must be able and willing to be underneath vehicles to do visual frame inspection ...

acv

Conditon Report Writer

Springfield, MO · On-site

Able to communicate well both in person and in writing. * Must be able to drive a manual and automatic transmission. * Must be able and willing to be underneath vehicles to do visual frame inspection ...

acv

Conditon Report Writer

Springfield, MO

Able to communicate well both in person and in writing. * Must be able to drive a manual and automatic transmission. * Must be able and willing to be underneath vehicles to do visual frame inspection ...

ACV

Conditon Report Writer

Springfield, MO · On-site

$18/hr

... and Data Services. At ACV we focus on the Health, Physical, Financial, Social and Emotional ... Able to communicate well both in person and in writing. * Must be able to drive a manual and ...

ACV Auctions

Conditon Report Writer

Springfield, MO · On-site

Able to communicate well both in person and in writing. * Must be able to drive a manual and automatic transmission. * Must be able and willing to be underneath vehicles to do visual frame inspection.

New

Summit Truck Group

Service Advisor

Springfield, MO

The Service Advisor will interview customers and write down symptoms with their truck, enter data into the business system correct, coordinate incoming repairs with the service supervisor, invoice ...

HERITAGE TRACTOR

Service Technician

Rogersville, MO · On-site

Proficient oral and written communication skills * Ability to lift at least 75 lbs. repeatedly * Basic Service Technician certification preferred * High School diploma or equivalent experience ...

Heritage Tractor

Service Technician

Rogersville, MO · On-site

Proficient oral and written communication skills * Ability to lift at least 75 lbs. repeatedly * Basic Service Technician certification preferred * High School diploma or equivalent experience ...

Goetze Dental

Service Technician

Springfield, MO

$20/hr

A sense of urgency, creativity, high detail orientation, and strong written and verbal skills will only improve one's ability to be successful. A Goetze Service Technician is responsible for ...

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Service Writing information

See Springfield, MO salary details

$10

$22

$38

How much do service writing jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for service writing in Springfield, MO is $22.09, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $25.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Writer, and why are they important?

To thrive as a Service Writer, you need solid knowledge of automotive services, strong organizational skills, and typically a high school diploma or relevant experience in an automotive environment. Familiarity with dealership management systems (DMS), repair order software, and customer management tools is common. Exceptional communication, problem-solving abilities, and attention to detail are key soft skills that set top performers apart. These skills ensure accurate service documentation, clear communication between customers and technicians, and efficient shop operations, leading to higher customer satisfaction.

How does a Service Writer typically interact with technicians and customers during a standard workday?

A Service Writer acts as a crucial liaison between customers and automotive technicians. On a typical day, they greet customers, listen to their concerns, and document vehicle issues before relaying the information to the service technicians. Throughout the repair process, the Service Writer communicates updates to customers, translates technical information into understandable terms, and ensures that both parties are aligned on repair timelines and costs. This role requires strong communication skills and the ability to manage multiple tasks in a fast-paced environment.

What is service writing?

Service writing refers to the role typically found at automotive service centers or dealerships, where a service writer acts as the liaison between customers and mechanics. They are responsible for understanding customer concerns, documenting service requests, explaining recommended repairs, and ensuring that the work is completed to the customer's satisfaction. Service writers also handle cost estimates, schedule service appointments, and communicate updates throughout the repair process. Their goal is to provide excellent customer service while ensuring that vehicles are serviced efficiently and accurately.

What is the difference between Service Writing vs Auto Body Technician?

AspectService WritingAuto Body Technician
CredentialsCustomer service skills, basic automotive knowledgeTechnical training, certifications in auto body repair
Work EnvironmentDealerships, repair shops, customer-facing rolesRepair bays, workshops, hands-on repair environment
Industry UsageCommonly used in service departments for customer communicationUsed in collision repair and auto body shops for repairs

Service Writing primarily involves communicating with customers, preparing repair estimates, and managing service orders. Auto Body Technicians focus on repairing vehicle body damage through hands-on work. While both roles are essential in automotive repair, Service Writers handle customer interactions and administrative tasks, whereas Auto Body Technicians perform the physical repairs.

What are popular job titles related to Service Writing jobs in Springfield, MO? For Service Writing jobs in Springfield, MO, the most frequently searched job titles are:
What cities near Springfield, MO are hiring for Service Writing jobs? Cities near Springfield, MO with the most Service Writing job openings:
Service Writing jobs near you
Infographic showing various Service Writing job openings in Springfield, MO as of May 2026, with employment types broken down into 77% Full Time, 15% Part Time, and 8% Contract. Highlights an 100% In-person job distribution, with an average salary of $45,954 per year, or $22.1 per hour.
Automotive Service Manager/Service Advisor

Automotive Service Manager/Service Advisor

Reliable Superstore

Springfield, MO • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Job description

 

Service Advisor / Service Writer
Reliable Toyota of Springfield

Reliable Toyota of Springfield is expanding our high-performing team and seeking motivated, customer-focused Service Advisors/Service Writers who thrive in a fast-paced, high-energy environment.

If you are outgoing, dependable, highly organized, and career-driven, this is an opportunity to build a long-term, rewarding career with growth potential. Our structured in-store training program and ongoing professional development ensure you have the tools to succeed and advance.

Success in this role comes from balancing efficiency with empathy — delivering timely results while making every customer feel heard, respected, and valued

Position Overview

As a Service Advisor, you are the primary point of contact between our service department and our valued customers. This is a dynamic, multitasking role that requires exceptional organization, professional communication, and the ability to manage multiple clients simultaneously — all while delivering a top-tier customer experience.

You will:

  • Greet customers promptly and professionally during check-in
  • Conduct detailed reviews of scheduled maintenance and repair needs
  • Analyze diagnostic reports and recommend additional services when appropriate
  • Communicate repair timelines, pricing, and service updates clearly and professionally
  • Manage multiple open repair orders at once, ensuring no customer is left without follow-up
  • Coordinate with technicians and parts departments to ensure efficiency and accuracy
  • Provide frequent, proactive updates to customers via phone, text, and email
  • Maintain detailed documentation and accuracy in all transactions

 Essential Qualifications

This role requires the ability to juggle competing priorities, pivot quickly when situations change, and maintain a calm, professional demeanor under pressure.

  • Prior automotive service writing experience is a plus, but not required — we provide comprehensive training
  • Strong multitasking and organizational skills
  • Proven ability to communicate professionally and confidently
  • Sales experience with the ability to ethically recommend services
  • Ability to receive direction from multiple team members and prioritize effectively
  • Familiarity with CDK and X-Time software is preferred
  • Working knowledge of automotive systems and repair processes
  • Exceptional attention to detail and commitment to accuracy
  • Ability to thrive in a high-paced, team-oriented environment
  • Strong time management skills
  • Proficiency with written and digital technical reference materials
  • Commitment to following processes for quality and safety

 Benefits Package

  • Health, dental, and vision insurance (available 60 days after hire)
  • Paid vacation
  • 401(k) retirement plan with company match
  • Competitive compensation structure with growth opportunity
  • Ongoing training and professional development

All applicants must successfully complete pre-employment background screening, motor vehicle record review (MVR), and drug testing.

If you are highly organized, customer-driven, and ready to grow within a professional automotive environment, we invite you to apply today and join the Reliable Toyota of Springfield team.

Build your future with us.

Apply