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Service Writing Jobs in Springfield, MO (NOW HIRING)

Goetze Dental

Service Technician

Springfield, MO

$20/hr

A sense of urgency, creativity, high detail orientation, and strong written and verbal skills will only improve one's ability to be successful. A Goetze Service Technician is responsible for ...

VERMEER GREAT PLAINS INC

SERVICE MANAGER

Brookline, MO · On-site

Service Reports to: Service Director Vermeer Great Plains - 100% EMPLOYEE-OWNED COMPANY An ... Strong verbal and written communication skills in order to communicate professionally, respectfully ...

The Icee Company

Service Technician

Springfield, MO

Service Technicians are required to service all ICEE and restaurant equipment including Frozen ... Great oral and written communication skills. Must be comfortable performing basic mathematical ...

ICEE

Service Technician

Springfield, MO · On-site

Service Technicians are required to service all ICEE and restaurant equipment including Frozen ... Great oral and written communication skills. Must be comfortable performing basic mathematical ...

Loram

Service Technician

Springfield, MO · On-site

Service Technician FLSA Status: Non-Exempt Department: Loram Technologies Reports to: Assistant ... Written Communication * Process work orders and complete all necessary delivery tickets, warranty ...

Rush Enterprises

Service Advisor

Springfield, MO · On-site

$52K/yr

Write up customer's vehicle problems accurately and clearly on a service input card, verify customer information. Obtain customer's signature. * Establish "promised time" based on shop workflow ...

Walgreens

Customer Service Associate

Springfield, MO · On-site

$15 - $17.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) * Requires ...

Walgreens

Customer Service Associate

Ozark, MO · On-site

$15 - $17.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) * Requires ...

Domino's

Customer Service Representative

Marshfield, MO · On-site

$15.50 - $21.25/hr

DESCRIPTION Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook ... Ability to comprehend and give correct written instructions. * Ability to communicate verbally with ...

CHIPOTLE

Service Leader

Springfield, MO · On-site

$14.50 - $19/hr

THE OPPORTUNITY The Service Leader is responsible for maintaining a positive customer experience by ... Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the ...

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All JobsService Writing JobsService Writing Jobs in Springfield, MO

Service Writing information

See Springfield, MO salary details

$10

$22

$38

How much do service writing jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for service writing in Springfield, MO is $22.09, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $25.38 per hour, depending on experience, location, and employer.

What is the difference between Service Writing vs Auto Body Technician?

AspectService WritingAuto Body Technician
CredentialsCustomer service skills, basic automotive knowledgeTechnical training, certifications in auto body repair
Work EnvironmentDealerships, repair shops, customer-facing rolesRepair bays, workshops, hands-on repair environment
Industry UsageCommonly used in service departments for customer communicationUsed in collision repair and auto body shops for repairs

Service Writing primarily involves communicating with customers, preparing repair estimates, and managing service orders. Auto Body Technicians focus on repairing vehicle body damage through hands-on work. While both roles are essential in automotive repair, Service Writers handle customer interactions and administrative tasks, whereas Auto Body Technicians perform the physical repairs.

Is service writing a hard job?

Service writing can be challenging as it requires strong communication skills, technical knowledge, and attention to detail to accurately document repairs and communicate with customers. The job often involves working under time constraints and handling multiple tasks simultaneously. Experience with diagnostic tools and certifications can help improve efficiency and ease the workload.

How does a Service Writer typically interact with technicians and customers during a standard workday?

A Service Writer acts as a crucial liaison between customers and automotive technicians. On a typical day, they greet customers, listen to their concerns, and document vehicle issues before relaying the information to the service technicians. Throughout the repair process, the Service Writer communicates updates to customers, translates technical information into understandable terms, and ensures that both parties are aligned on repair timelines and costs. This role requires strong communication skills and the ability to manage multiple tasks in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a Service Writer, and why are they important?

To thrive as a Service Writer, you need solid knowledge of automotive services, strong organizational skills, and typically a high school diploma or relevant experience in an automotive environment. Familiarity with dealership management systems (DMS), repair order software, and customer management tools is common. Exceptional communication, problem-solving abilities, and attention to detail are key soft skills that set top performers apart. These skills ensure accurate service documentation, clear communication between customers and technicians, and efficient shop operations, leading to higher customer satisfaction.

What is service writing?

Service writing refers to the role typically found at automotive service centers or dealerships, where a service writer acts as the liaison between customers and mechanics. They are responsible for understanding customer concerns, documenting service requests, explaining recommended repairs, and ensuring that the work is completed to the customer's satisfaction. Service writers also handle cost estimates, schedule service appointments, and communicate updates throughout the repair process. Their goal is to provide excellent customer service while ensuring that vehicles are serviced efficiently and accurately.

How much do service writers make in the US?

Service writers in the US typically earn an average annual salary of around $35,000 to $50,000, with experienced professionals and those working in busy repair shops earning higher wages. Compensation can include bonuses and commissions based on sales and customer satisfaction, and strong communication skills are essential for success in this role.

What do you do as a service writer?

A service writer acts as a liaison between customers and the service department, documenting vehicle issues, estimating repair costs, and scheduling repairs. They communicate customer concerns to technicians and ensure the work is completed accurately and efficiently, often using dealership or shop management software.

Do service writers make a lot of money?

Service writers typically earn a median annual salary that varies by experience and location, with entry-level positions starting around minimum wage and experienced writers earning higher wages plus potential bonuses. Their income can increase with certifications, technical knowledge, and performance in a busy service environment.
What are popular job titles related to Service Writing jobs in Springfield, MO? For Service Writing jobs in Springfield, MO, the most frequently searched job titles are:
What cities near Springfield, MO are hiring for Service Writing jobs? Cities near Springfield, MO with the most Service Writing job openings:
Service Writing jobs near you
Infographic showing various Service Writing job openings in Springfield, MO as of June 2026, with employment types broken down into 32% Full Time, 66% Part Time, 1% Temporary, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $45,954 per year, or $22.1 per hour.
Service Technician

Service Technician

Loram Maintenance of Way

Springfield, MO

Full-time

Posted 18 days ago

Key responsibilities

  • Service top of rail and gauge face lubricator units to specified guidelines.

  • Perform lubrication service program for railroad customers.

  • Process work orders and complete all necessary delivery tickets, warranty paperwork, and returns through approved company processes.

Job description

Job Title: Service Technician

FLSA Status: Non-Exempt

Department: Loram Technologies

Reports to: Assistant Manager, Field Services LTI

GENERAL DESCRIPTION / PURPOSE:

The Service Technician position is responsible for providing customer service and maintenance functions to Loram customers within a specific region. Maintaining unit uptime to customer expectations is critical to customer satisfaction, railroad fuel economy, and railroad’s wheel/rail life.

ESSENTIAL JOB FUNCTIONS:

Functional/Technical Skills

  • Service top of rail and gauge face lubricator units to specified guidelines.
  • Perform lubrication service program for railroad customers.
  • Uses logic and methods to solve problems to find effective solutions.
  • Understand and adhere to general railroad and Loram operating rules.

Managing and Measuring Work

  • Manage inventory held on maintenance vehicle through company processes.
  • Plans work based on length and task difficulty, develops schedules, and anticipates and adjusts for problems to meet objectives.
  • Able to work independently.

Written Communication

  • Process work orders and complete all necessary delivery tickets, warranty paperwork, and returns through approved company processes.
  • Proactive problem resolution

Customer Focus

  • Build customer and supplier relations for improved products and services.
  • Work with Sales Department to ensure customer expectations are met.

BEHAVIORAL COMPETENCIES:

1. Communication

2. Building Customer Loyalty

3. Decision Making

4. Customer Focus

5. Planning and Organizing

6. Work Standards

REQUIRED QUALIFICATIONS:

Experience: High School Diploma/ Equivalent

Licenses/Certifications:  Maintain railroad safety training and certifications

                                          Ability to obtain a CDL.

PREFERRED QUALIFICATIONS:

Education: Associate degree in Electrical or Mechanical

Experience: 1+ years of Field service experience with customer facing role

       2+ years working in a railroad environment, Field service, and Basic computer skills

PREEMPLOYMENT REQUIREMENTS:

  • This position requires successful completion of a pre-employment physical examination and role-specific assessments. Components may include DOT Physical Exam, Regulated (DOT) DS/BAT, Human Performance Evaluation (HPE), and Audiogram. 
  • Position requires successful completion of an eVerifile/eRailSafe background check as required by Loram’s railroad customers. Ongoing eligibility is subject to compliance with eRailSafe standards. 
  • Must possess and maintain a valid driver’s license. A Motor Vehicle Record (MVR) check will be conducted upon hire and annually thereafter in accordance with Loram’s Driving Policy. 
  • Successfully pass a pre-employment drug and alcohol test.

WORKING CONDITIONS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the role.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • 100% travel, using any method of transportation. Adequate transportation to and from
  • Ability to lift and/or move up to 50 pounds.
  • Ability to apply high levels of cognitive, analytical, retention and reasoning.
  • Excellent communication skills used within any social context.
  • Can stand, sit, walk, reach, balance, stoop, kneel, hear, taste and smell.
  • Can see up close, distances, colors and has use of peripheral vision and depth perception.
  • Can tolerate variable and sometimes extreme physical conditions during visits or inspections of company equipment in a railroad environment.

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