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Service Writing Jobs in Oregon (NOW HIRING)

REIC

Inside Sales /Service Writer

Hermiston, OR · On-site

Keep the counter, showroom, and yard organized Service Writing & Parts Management * Take customer calls for rental equipment issues * Create and close purchase orders * Order parts for internal ...

REIC

Inside Sales /Service Writer

Hermiston, OR · On-site

$24 - $28/hr

Keep the counter, showroom, and yard organized Service Writing & Parts Management * Take customer calls for rental equipment issues * Create and close purchase orders * Order parts for internal ...

REIC

Inside Sales /Service Writer

Hermiston, OR · On-site

$24 - $28/hr

Keep the counter, showroom, and yard organized Service Writing & Parts Management * Take customer calls for rental equipment issues * Create and close purchase orders * Order parts for internal ...

Kendall Auto Group

Toyota Service Advisor

Bend, OR · On-site

$75K - $120K/yr

Knowledge of automobile repair and maintenance along with 2 years of service writing experience is required. The ability to make recommendations and prioritize items in order of importance for our ...

Omega Morgan, Inc.

Service Supervisor

Hillsboro, OR · On-site

This is a single role position that includes both leadership and service writing responsibilities. The successful candidate will have the authority to make operational decisions and will be ...

Power Auto Group

Service Advisor- RV

Sublimity, OR · On-site

Power RV is looking for a team player who has service advising or service writing experience, customer service or dealership experience. Job Purpose: The Service Advisor will be directly responsible ...

Omega Morgan

Service Manager

Hillsboro, OR · On-site

$40 - $50/hr

This is a single role position that includes both leadership and service writing responsibilities. The successful candidate will have the authority to make operational decisions and will be ...

JAC Products

SERV Writer hrl ft

Portland, OR · On-site

The Service Writer serves as the primary liaison between customers and our diesel technicians. They are to ensure accurate documentation of repair needs, clear communication, and efficient workflow ...

Kendall Auto Group

Volkswagen Service Advisor

Bend, OR · On-site

$70K - $100K/yr

Requirements Knowledge of automobile repair and maintenance along with 2 years of service writing experience is preferred. A valid driver's license a good driving record are required. If you meet ...

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Service Writing information

What is the difference between Service Writing vs Auto Body Technician?

AspectService WritingAuto Body Technician
CredentialsCustomer service skills, basic automotive knowledgeTechnical training, certifications in auto body repair
Work EnvironmentDealerships, repair shops, customer-facing rolesRepair bays, workshops, hands-on repair environment
Industry UsageCommonly used in service departments for customer communicationUsed in collision repair and auto body shops for repairs

Service Writing primarily involves communicating with customers, preparing repair estimates, and managing service orders. Auto Body Technicians focus on repairing vehicle body damage through hands-on work. While both roles are essential in automotive repair, Service Writers handle customer interactions and administrative tasks, whereas Auto Body Technicians perform the physical repairs.

Is service writing a hard job?

Service writing can be challenging as it requires strong communication skills, technical knowledge, and attention to detail to accurately document repairs and communicate with customers. The job often involves working under time constraints and handling multiple tasks simultaneously. Experience with diagnostic tools and certifications can help improve efficiency and ease the workload.

How does a Service Writer typically interact with technicians and customers during a standard workday?

A Service Writer acts as a crucial liaison between customers and automotive technicians. On a typical day, they greet customers, listen to their concerns, and document vehicle issues before relaying the information to the service technicians. Throughout the repair process, the Service Writer communicates updates to customers, translates technical information into understandable terms, and ensures that both parties are aligned on repair timelines and costs. This role requires strong communication skills and the ability to manage multiple tasks in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a Service Writer, and why are they important?

To thrive as a Service Writer, you need solid knowledge of automotive services, strong organizational skills, and typically a high school diploma or relevant experience in an automotive environment. Familiarity with dealership management systems (DMS), repair order software, and customer management tools is common. Exceptional communication, problem-solving abilities, and attention to detail are key soft skills that set top performers apart. These skills ensure accurate service documentation, clear communication between customers and technicians, and efficient shop operations, leading to higher customer satisfaction.

What is service writing?

Service writing refers to the role typically found at automotive service centers or dealerships, where a service writer acts as the liaison between customers and mechanics. They are responsible for understanding customer concerns, documenting service requests, explaining recommended repairs, and ensuring that the work is completed to the customer's satisfaction. Service writers also handle cost estimates, schedule service appointments, and communicate updates throughout the repair process. Their goal is to provide excellent customer service while ensuring that vehicles are serviced efficiently and accurately.

How much do service writers make in the US?

Service writers in the US typically earn an average annual salary of around $35,000 to $50,000, with experienced professionals and those working in busy repair shops earning higher wages. Compensation can include bonuses and commissions based on sales and customer satisfaction, and strong communication skills are essential for success in this role.

What do you do as a service writer?

A service writer acts as a liaison between customers and the service department, documenting vehicle issues, estimating repair costs, and scheduling repairs. They communicate customer concerns to technicians and ensure the work is completed accurately and efficiently, often using dealership or shop management software.

Do service writers make a lot of money?

Service writers typically earn a median annual salary that varies by experience and location, with entry-level positions starting around minimum wage and experienced writers earning higher wages plus potential bonuses. Their income can increase with certifications, technical knowledge, and performance in a busy service environment.
What are popular job titles related to Service Writing jobs in Oregon? For Service Writing jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Service Writing jobs in Oregon look for? The top searched job categories for Service Writing jobs in Oregon are:
What cities in Oregon are hiring for Service Writing jobs? Cities in Oregon with the most Service Writing job openings:
Service Writing jobs near you
Infographic showing various Service Writing job openings in Oregon as of June 2026, with employment types broken down into 31% Full Time, 67% Part Time, 1% Temporary, and 1% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution.

Service Advisor / Writer

Triumph Columbia River

Portland, OR

$22 - $28/hr

Full-time

Medical, Retirement, PTO

Posted 2 days ago

Key responsibilities

  • Write clear, accurate repair orders and document customer concerns properly.

  • Schedule service work and manage technician workflow based on skill level and shop capacity.

  • Keep customers informed throughout the repair process and communicate clearly in person, over the phone, and through email or text.

Job description

Service Department Adviser (Service Writer/Advisor) — Cascade Moto Portland

At Cascade Moto Portland, motorcycles aren't just what we sell—they're what we live. We're looking for an experienced Service Writer / Advisor to help deliver an outstanding ownership experience for our customers while keeping our busy service department organized, productive, and customer-focused.

This is not an entry-level counter position. We are looking for someone with real-world service department experience, strong metric motorcycle knowledge, and the ability to keep a shop running efficiently without unnecessary drama or excuses.

What You’ll DoService Operations
  • Help maintain a smooth, organized, and efficient service department
  • Write clear, accurate repair orders and document customer concerns properly
  • Estimate costs and completion times while setting realistic expectations
  • Schedule service work and manage technician workflow based on skill level and shop capacity
  • Monitor work-in-progress to ensure quality, timeliness, and communication
  • Coordinate with technicians, parts staff, and customers throughout the repair process
  • Create estimates for internal, customer-pay, and wreck repairs
  • Open and close customer-pay, warranty, and internal repair orders
  • Follow OEM warranty procedures and maintain proper documentation
  • Support parts coordination by verifying correct part numbers and helping ensure jobs are ready before service begins
  • Operate efficiently in Dealer DMS, CRM, and OEM systems
Customer Service
  • Deliver excellent customer service with professionalism and confidence
  • Greet customers promptly and communicate clearly in person, over the phone, and through email/text
  • Keep customers informed throughout the repair process—even when there are delays or no major updates
  • Handle complaints and difficult situations with a calm, solutions-focused attitude
  • Recommend maintenance and additional services when appropriate
  • Pay close attention to repeat repairs and help ensure issues are fully resolved
What We’re Looking For
  • Previous motorcycle or powersports service writing/advising experience
  • Strong knowledge of Triumph, BMW, & modern metric motorcycles
  • Experience scheduling work and managing technician workflow
  • Ability to multitask and stay organized in a fast-paced environment
  • Strong communication and customer service skills
  • Professional, direct, no-BS attitude with strong follow-through
  • Comfortable balancing customer satisfaction with shop efficiency and profitability
  • Current motorcycle endorsement required
What We Offer
  • Full-time schedule: Tuesday–Saturday
  • Competitive pay with commission opportunities and growth potential
  • Paid Time Off (PTO)
  • Health insurance
  • 401(k) with company match
  • A fun, high-energy environment surrounded by passionate motorcycle people
Working Conditions
  • Fast-paced dealership and shop environment
  • Frequent exposure to moving motorcycles, shop equipment, exhaust fumes, fuel, and cleaning chemicals
  • Occasional lifting, pushing, or balancing motorcycles up to 600+ lbs with assistance as needed
Location

Cascade Moto Portland

10329 SW Cascade Ave

Portland, OR 97223

If you know motorcycles, can communicate confidently, and want to work with a strong team that takes pride in doing things right, we’d like to talk.

Apply now and send us your resume and experience.

At Triumph Columbia River we are motorcycle enthusiasts, and we are excited to help you experience the fun and adventure that a quality Triumph motorcycle can bring into your life! We are proud to serve the Portland area, offering the best in new and pre-owned motorcycles. Our friendly and knowledgeable sales, financing, service, and parts departments are ready to offer outstanding service at every point, from assisting while you’re making your choice to ongoing maintenance and customization. At Triumph Columbia River, we value the opportunity to create a long-term relationship with our customers, and we do that by making sure to exceed your expectations.