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Service Writing Jobs in Oregon (NOW HIRING)

Logistics Management Institute

$115K - $160K/yr

We are seeking an experienced and dynamic Service Desk Lead to lead our Service Desk operations for the Army Contract Writing System (ACWS). The ideal candidate will possess a strong background in ...

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All JobsService Writing JobsService Writing Jobs in Oregon

Service Writing information

See Oregon salary details

$12

$25

$44

How much do service writing jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for service writing in Oregon is $25.68, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $29.47 per hour, depending on experience, location, and employer.

What is the difference between Service Writing vs Auto Body Technician?

AspectService WritingAuto Body Technician
CredentialsCustomer service skills, basic automotive knowledgeTechnical training, certifications in auto body repair
Work EnvironmentDealerships, repair shops, customer-facing rolesRepair bays, workshops, hands-on repair environment
Industry UsageCommonly used in service departments for customer communicationUsed in collision repair and auto body shops for repairs

Service Writing primarily involves communicating with customers, preparing repair estimates, and managing service orders. Auto Body Technicians focus on repairing vehicle body damage through hands-on work. While both roles are essential in automotive repair, Service Writers handle customer interactions and administrative tasks, whereas Auto Body Technicians perform the physical repairs.

Is service writing a hard job?

Service writing can be challenging as it requires strong communication skills, technical knowledge, and attention to detail to accurately document repairs and communicate with customers. The job often involves working under time constraints and handling multiple tasks simultaneously. Experience with diagnostic tools and certifications can help improve efficiency and ease the workload.

How does a Service Writer typically interact with technicians and customers during a standard workday?

A Service Writer acts as a crucial liaison between customers and automotive technicians. On a typical day, they greet customers, listen to their concerns, and document vehicle issues before relaying the information to the service technicians. Throughout the repair process, the Service Writer communicates updates to customers, translates technical information into understandable terms, and ensures that both parties are aligned on repair timelines and costs. This role requires strong communication skills and the ability to manage multiple tasks in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a Service Writer, and why are they important?

To thrive as a Service Writer, you need solid knowledge of automotive services, strong organizational skills, and typically a high school diploma or relevant experience in an automotive environment. Familiarity with dealership management systems (DMS), repair order software, and customer management tools is common. Exceptional communication, problem-solving abilities, and attention to detail are key soft skills that set top performers apart. These skills ensure accurate service documentation, clear communication between customers and technicians, and efficient shop operations, leading to higher customer satisfaction.

What is service writing?

Service writing refers to the role typically found at automotive service centers or dealerships, where a service writer acts as the liaison between customers and mechanics. They are responsible for understanding customer concerns, documenting service requests, explaining recommended repairs, and ensuring that the work is completed to the customer's satisfaction. Service writers also handle cost estimates, schedule service appointments, and communicate updates throughout the repair process. Their goal is to provide excellent customer service while ensuring that vehicles are serviced efficiently and accurately.

How much do service writers make in the US?

Service writers in the US typically earn an average annual salary of around $35,000 to $50,000, with experienced professionals and those working in busy repair shops earning higher wages. Compensation can include bonuses and commissions based on sales and customer satisfaction, and strong communication skills are essential for success in this role.

What do you do as a service writer?

A service writer acts as a liaison between customers and the service department, documenting vehicle issues, estimating repair costs, and scheduling repairs. They communicate customer concerns to technicians and ensure the work is completed accurately and efficiently, often using dealership or shop management software.

Do service writers make a lot of money?

Service writers typically earn a median annual salary that varies by experience and location, with entry-level positions starting around minimum wage and experienced writers earning higher wages plus potential bonuses. Their income can increase with certifications, technical knowledge, and performance in a busy service environment.
What are popular job titles related to Service Writing jobs in Oregon? For Service Writing jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Service Writing jobs in Oregon look for? The top searched job categories for Service Writing jobs in Oregon are:
What cities in Oregon are hiring for Service Writing jobs? Cities in Oregon with the most Service Writing job openings:
Service Writing jobs near you
Infographic showing various Service Writing job openings in Oregon as of June 2026, with employment types broken down into 95% Full Time, 4% Part Time, and 1% Temporary. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $53,413 per year, or $25.7 per hour.
Service Concierge | Base + Commission - Ron Tonkin Toyota

Service Concierge | Base + Commission - Ron Tonkin Toyota

Ron Tonkin Toyota

Portland, OR • On-site

$24/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 2 days ago

Job description

Looking for a longterm career opportunity where you can build valuable skills, work in a fastpaced environment, and grow with a supportive team? We’re hiring a Service Concierge in the Portland metro area for our modern, alwaysbusy dealership. This entrylevel role is a great fit for someone with a strong customer service background who takes pride in helping others and wants a path for growth and development.

As a Service Concierge, you’ll be on the front lines of the customer experience—providing topnotch service to our service guests and supporting our Service Advisors throughout the day in a stateoftheart facility.

Why Work for Ron Tonkin Toyota?

  • Legacy of Trust – Join a respected, locally owned dealership with deep roots in the community and a reputation for fairness and excellence

  • Top-Tier Training & Growth – Take advantage of Toyota’s world-class training programs and clear career paths in sales, service, or management

  • Unbeatable Benefits – Enjoy competitive pay, health coverage, retirement plans, and exclusive employee discounts on vehicles and services

  • Award-Winning Culture – Thrive in a supportive, team-driven environment that celebrates success and encourages work-life balance

  • Future-Forward Products – Represent Toyota’s industry-leading lineup, including hybrids and cutting-edge tech, for a customer base that trusts the brand

At Ron Tonkin Toyota, we’re more than Oregon’s premier Toyota dealership—we’re a family-owned business built on integrity, innovation, and a commitment to our employees’ success. For decades, we’ve set the standard for automotive excellence in Portland, and we’re looking for driven, customer-focused professionals to join our winning team.

Service Concierge Job Responsibilities

  • Greet and assist service customers with check-ins
  • Staging vehicles in the service repair area
  • Answer inbound service calls and schedule appointments
  • Assist the service advisors with booking repair orders, following up with customers, walking customers to their vehicles, and performing ancillary duties that come with service writing
  • Other duties that may arise in the service department

Service Concierge Benefits and Compensation

  • Commission-based, up to $24 per hour.

In addition to competitive pay, our benefits are designed to support you and your family…

  • Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
  • Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
  • A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
  • 401(k) with Company Match
  • Generous Paid Time Off that begins accruing from Day 1
  • Exclusive employee pricing for you and your family on parts, service, and vehicles

Service Concierge Qualifications

  • High School Diploma or Equivalent
  • Driver’s License
  • Prior Customer Service Experience

Corporate requirements: Must be 18 years or older with a valid driver's license and clean driving record, able to pass a criminal background check and pre-employment drug screen.

If you’re ready to start a rewarding career and make a real impact, we want to meet you—Apply now!

Apply