Preferred (but not required): 1+ years in automotive service writing, parts counter, or dealership advisor role What We Offer * Paid on-the-job training for service writing * Competitive hourly pay ...
Quick apply
Preferred (but not required): 1+ years in automotive service writing, parts counter, or dealership advisor role What We Offer * Paid on-the-job training for service writing * Competitive hourly pay ...
Preferred (but not required): 1+ years in automotive service writing, parts counter, or dealership advisor role What We Offer * Paid on-the-job training for service writing * Competitive hourly pay ...
Quick apply
Preferred (but not required): 1+ years in automotive service writing, parts counter, or dealership advisor role What We Offer * Paid on-the-job training for service writing * Competitive hourly pay ...
Service Writer
Lowell, MA · On-site
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Quick apply
Service Writer
Lowell, MA · On-site
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
Watertown, MA · On-site
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Quick apply
Service Writer
Watertown, MA · On-site
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
North Billerica, MA · On-site
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Quick apply
Service Writer
North Billerica, MA · On-site
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
Brookline, MA · On-site
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Quick apply
Service Writer
Brookline, MA · On-site
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
Lawrence, MA · On-site
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Quick apply
Service Writer
Lawrence, MA · On-site
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
Worcester, MA · On-site
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
Worcester, MA · On-site
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
Lowell, MA · On-site
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
Lowell, MA · On-site
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
Marshfield, MA · On-site
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Quick apply
Service Writer
Marshfield, MA · On-site
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
Marshfield, MA · On-site
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
Marshfield, MA · On-site
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
Framingham, MA · On-site
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Quick apply
Service Writer
Framingham, MA · On-site
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
$25 - $30/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
$25 - $30/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
Needham Heights, MA · On-site
$25 - $30/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Quick apply
Service Writer
Needham Heights, MA · On-site
$25 - $30/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
Hanover, MA · On-site
$25 - $30/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Quick apply
Service Writer
Hanover, MA · On-site
$25 - $30/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
Brookline, MA · On-site
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
Brookline, MA · On-site
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
North Billerica, MA · On-site
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
North Billerica, MA · On-site
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writing information
See Massachusetts salary details
$12.86 - $15.92
7% of jobs
$15.92 - $18.97
11% of jobs
$19.80 is the 25th percentile. Wages below this are outliers.
$18.97 - $22.03
24% of jobs
The median wage is $23.46 / hr.
$22.03 - $25.08
16% of jobs
$25.08 - $28.14
14% of jobs
$28.81 is the 75th percentile. Wages above this are outliers.
$28.14 - $31.19
8% of jobs
$31.19 - $34.25
7% of jobs
$34.25 - $37.30
4% of jobs
$37.30 - $40.36
3% of jobs
$40.36 - $43.41
2% of jobs
$43.41 - $46.47
2% of jobs
$12
$26
$46
How much do service writing jobs pay per hour?
As of Aug 15, 2026, the average hourly pay for service writing in Massachusetts is $26.53, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.43 per hour, depending on experience, location, and employer.
What is the difference between Service Writing vs Auto Body Technician?
| Aspect | Service Writing | Auto Body Technician |
|---|---|---|
| Credentials | Customer service skills, basic automotive knowledge | Technical training, certifications in auto body repair |
| Work Environment | Dealerships, repair shops, customer-facing roles | Repair bays, workshops, hands-on repair environment |
| Industry Usage | Commonly used in service departments for customer communication | Used in collision repair and auto body shops for repairs |
Service Writing primarily involves communicating with customers, preparing repair estimates, and managing service orders. Auto Body Technicians focus on repairing vehicle body damage through hands-on work. While both roles are essential in automotive repair, Service Writers handle customer interactions and administrative tasks, whereas Auto Body Technicians perform the physical repairs.
How does a service writer typically interact with technicians and customers during a standard workday?
A Service Writer acts as a crucial liaison between customers and automotive technicians. On a typical day, they greet customers, listen to their concerns, and document vehicle issues before relaying the information to the service technicians. Throughout the repair process, the Service Writer communicates updates to customers, translates technical information into understandable terms, and ensures that both parties are aligned on repair timelines and costs. This role requires strong communication skills and the ability to manage multiple tasks in a fast-paced environment.
What are the key skills and qualifications needed to thrive as a service writer, and why are they important?
To thrive as a Service Writer, you need solid knowledge of automotive services, strong organizational skills, and typically a high school diploma or relevant experience in an automotive environment. Familiarity with dealership management systems (DMS), repair order software, and customer management tools is common. Exceptional communication, problem-solving abilities, and attention to detail are key soft skills that set top performers apart. These skills ensure accurate service documentation, clear communication between customers and technicians, and efficient shop operations, leading to higher customer satisfaction.
What is service writing?
Service writing refers to the role typically found at automotive service centers or dealerships, where a service writer acts as the liaison between customers and mechanics. They are responsible for understanding customer concerns, documenting service requests, explaining recommended repairs, and ensuring that the work is completed to the customer's satisfaction. Service writers also handle cost estimates, schedule service appointments, and communicate updates throughout the repair process. Their goal is to provide excellent customer service while ensuring that vehicles are serviced efficiently and accurately.
Full-time
Re-posted 8 days ago
Job description
Job Title: Receptionist / Service Writer (Training Provided) Location: Fitchburg/Leominster Employment Type: Full-Time
Compensation: Starting @18 with no restriction to overtime if applicable.
A&P Auto is a busy, customer-focused auto repair facility specializing in “general repair, diagnostics, and maintenance for domestic & import vehicles We pride ourselves on honest service, quick turnaround, and a friendly team environment.
Position Overview We are seeking an organized, personable Receptionist / Service Writer to be the face of our shop. You’ll greet customers, answer phones, schedule appointments, write up repair orders, and assist technicians with parts look-ups and updates.
No prior service-writer experience required—we will train the right candidate. Previous auto-shop or service-advisor experience is a strong advantage and may qualify for higher starting pay.
Key Responsibilities
- Welcome customers, answer multi-line phones, and manage appointment calendar
- Write clear, accurate repair orders (ROs) and explain estimates to customers
- Track job progress, relay updates, and present final invoices
- Process payments (cash, card, financing) and handle basic bookkeeping
- Coordinate with technicians on parts, diagnostics, and timelines
- Maintain a clean, professional front counter and waiting area
Qualifications
- Excellent communication & people skills—must enjoy helping customers
- Basic computer proficiency (Google Workspace/MS Office, POS systems)
- Reliable, punctual, and able to multitask in a fast-paced environment
- High school diploma or equivalent
- Valid driver’s license and clean driving record
- Preferred (but not required): 1+ years in automotive service writing, parts counter, or dealership advisor role
What We Offer
- Paid on-the-job training for service writing
- Competitive hourly pay with performance bonuses
- Employee discounts on parts/labor
- Stable Monday–Friday schedule with rotating Saturdays
How to Apply Email resume and brief cover note to apauto@yahoo.com with subject line “Receptionist / Service Writer Application”. No phone calls please.