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Service Writing Jobs in Massachusetts (NOW HIRING)

vipauto

Service Writer - Lawrence, MA

Lawrence, MA · On-site

Service Writer REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Non-exempt / hourly GENERAL SUMMARY: The Service Writer lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning ...

vipauto

Service Writer - Brookline, MA

Brookline, MA · On-site

Service Writer REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Non-exempt / hourly GENERAL SUMMARY: The Service Writer lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning ...

vipauto

Service Writer - Framingham, MA

Framingham, MA · On-site

Service Writer REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Non-exempt / hourly GENERAL SUMMARY: The Service Writer lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning ...

vipauto

Service Writer - Brockton MA

Brockton, MA · On-site

Service Writer REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Non-exempt / hourly GENERAL SUMMARY: The Service Writer lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning ...

VIP Auto

Service Writer - Brockton MA

Brockton, MA · On-site

Service Writer REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Non-exempt / hourly GENERAL SUMMARY: The Service Writer lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning ...

vipauto

Service Writer - Watertown, MA

Watertown, MA · On-site

Service Writer REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Non-exempt / hourly GENERAL SUMMARY: The Service Writer lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning ...

vipauto

Service Writer - Brockton MA

Brockton, MA · On-site

Service Writer REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Non-exempt / hourly GENERAL SUMMARY: The Service Writer lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning ...

VIP Auto

Service Writer - Brookline, MA

Brookline, MA · On-site

Service Writer REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Non-exempt / hourly GENERAL SUMMARY: The Service Writer lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning ...

VIP Auto LLC

Service Writer - Lawrence, MA

Lawrence, MA · On-site

Service Writer REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Non-exempt / hourly GENERAL SUMMARY: The Service Writer lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning ...

VIP Auto LLC

Service Writer - Brockton MA

Brockton, MA · On-site

Service Writer REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Non-exempt / hourly GENERAL SUMMARY: The Service Writer lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning ...

AAA Auto Tech Inc

Automotive Service Writer

Boston, MA

$55K - $85K/yr

If you're already a service writer looking to focus more on sales and customer interaction rather than hands-on repair work, we encourage you to apply. We offer competitive pay for the right ...

VIP Auto

Service Writer - Hanover MA

Hanover, MA · On-site

The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...

VIP Auto

Service Writer - Watertown, MA

Watertown, MA · On-site

Service Writer REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Non-exempt / hourly GENERAL SUMMARY: The Service Writer lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning ...

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Showing results 41-60

All JobsService Writing JobsService Writing Jobs in Massachusetts

Service Writing information

See Massachusetts salary details

$12

$26

$46

How much do service writing jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for service writing in Massachusetts is $26.53, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.43 per hour, depending on experience, location, and employer.

What is the difference between Service Writing vs Auto Body Technician?

AspectService WritingAuto Body Technician
CredentialsCustomer service skills, basic automotive knowledgeTechnical training, certifications in auto body repair
Work EnvironmentDealerships, repair shops, customer-facing rolesRepair bays, workshops, hands-on repair environment
Industry UsageCommonly used in service departments for customer communicationUsed in collision repair and auto body shops for repairs

Service Writing primarily involves communicating with customers, preparing repair estimates, and managing service orders. Auto Body Technicians focus on repairing vehicle body damage through hands-on work. While both roles are essential in automotive repair, Service Writers handle customer interactions and administrative tasks, whereas Auto Body Technicians perform the physical repairs.

How does a service writer typically interact with technicians and customers during a standard workday?

A Service Writer acts as a crucial liaison between customers and automotive technicians. On a typical day, they greet customers, listen to their concerns, and document vehicle issues before relaying the information to the service technicians. Throughout the repair process, the Service Writer communicates updates to customers, translates technical information into understandable terms, and ensures that both parties are aligned on repair timelines and costs. This role requires strong communication skills and the ability to manage multiple tasks in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a service writer, and why are they important?

To thrive as a Service Writer, you need solid knowledge of automotive services, strong organizational skills, and typically a high school diploma or relevant experience in an automotive environment. Familiarity with dealership management systems (DMS), repair order software, and customer management tools is common. Exceptional communication, problem-solving abilities, and attention to detail are key soft skills that set top performers apart. These skills ensure accurate service documentation, clear communication between customers and technicians, and efficient shop operations, leading to higher customer satisfaction.

What is service writing?

Service writing refers to the role typically found at automotive service centers or dealerships, where a service writer acts as the liaison between customers and mechanics. They are responsible for understanding customer concerns, documenting service requests, explaining recommended repairs, and ensuring that the work is completed to the customer's satisfaction. Service writers also handle cost estimates, schedule service appointments, and communicate updates throughout the repair process. Their goal is to provide excellent customer service while ensuring that vehicles are serviced efficiently and accurately.
Service Writing jobs near you
Infographic showing various Service Writing job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $55,173 per year, or $26.5 per hour.

Automotive Service Writer

Midway Automotive Corp

Abington, MA • On-site

$60K - $100K/yr

Full-time

Posted 22 days ago

Job description

About the Role:
Midway Automotive Corp is looking for a motivated and customer-focused Automotive Service Writer to join our team in Abington, MA! This is your opportunity to be the vital link between our valued customers and our skilled technicians, ensuring every vehicle gets the care it deserves. If you thrive in a fast-paced environment and have a passion for the automotive industry, we want to hear from you!

Responsibilities:
  • Greet customers and conduct vehicle walkarounds to assess service needs and document concerns
  • Write accurate and detailed repair orders and service estimates
  • Communicate repair recommendations, timelines, and costs clearly to customers
  • Coordinate workflow between customers and service technicians to ensure timely vehicle completion
  • Follow up with customers on vehicle status updates and obtain approvals for additional repairs
  • Upsell recommended maintenance services and manufacturer-suggested repairs
  • Process invoices, payments, and warranty claims accurately upon vehicle delivery
Requirements:
  • Prior experience as a Service Advisor, Service Writer, or in a customer-facing automotive role preferred
  • Strong knowledge of automotive systems, maintenance schedules, and repair terminology
  • Excellent communication and customer service skills
  • Ability to multitask and manage a high-volume service drive efficiently
  • Experience with automotive service software (e.g., CDK, Reynolds & Reynolds) is a plus
  • Valid driver's license with a clean driving record
  • Team-oriented, professional, and detail-driven mindset
About Us:
Midway Automotive Corp has been a trusted name in automotive sales and service in Abington for over 27 years