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Service Writing Jobs in Kentucky (NOW HIRING)

Southern Tire Mart at Pilot

Service Writer

Franklin, KY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Previous experience in sales, service writing, or customer service preferred. * Strong verbal and written communication skills. * Ability to multitask and work effectively in a fast-paced environment.

The Larson Group

Service Writer

Louisville, KY · On-site

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Service Writer The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team. The potential candidate will greet and consult service customers about their problems.

Meade Tractor

Service Writer

Paris, KY · On-site

Service Writer Meade Tractor is always looking for dedicated employees who are ready to make a career of going above and beyond for our customers. We have a fantastic team and we're ready to add more ...

The Larson Group

Service Writer

Louisville, KY · On-site

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team. The potential candidate will greet and consult service customers about their problems. This person ...

Meade Tractor

Service Writer

Paris, KY · On-site

$18 - $22/hr

The Service Writer's objectives are to: Help manage service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and ...

Performance Toyota

Service Writer | Dealership

Covington, KY · On-site

$55K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Automotive Service Writer Compensation: $55,000 - $80,000 per year (based on experience & drive!) Commission Based Performance Lexus Northern Kentucky is a leader in luxury automotive service ...

Truckway Leasing

Fleet Service Writer

Wilder, KY

$24/hr

Fleet Service Writer Monday -Friday Day Shift 8:00 - 5:00 Position Summary Truckway Leasing amp; Rental, an industry leader in tractor/trailer rental and leasing operations and a well-established ...

Bachman Auto Group

Service Express Writer

Louisville, KY · On-site

$18 - $20/hr

Express Service Writer Description Our Express Service Team works together to expediently handle our customers basic service needs and keep the main shop writers and technicians focused on heavier ...

BACHMAN AUTO GROUP

Service Express Writer

Louisville, KY · On-site

$18 - $20/hr

Express Service Writer Description Our Express Service Team works together to expediently handle our customers basic service needs and keep the main shop writers and technicians focused on heavier ...

Bachman Auto Group

Service Express Writer

Louisville, KY · On-site

$18 - $20/hr

Service Express Writer Bachman Subaru - Louisville, KY 40299 Salary Range $18.00 - $20.00 Hourly Description Bachman Auto Group is a family owned company that started in 1985 and is founded on the ...

Big O Tires

Automotive service writer

Elizabethtown, KY · On-site

Automotive Repair Service Writer/ Service Manager From flat tires and oil changes to rotor resurfacing and that weird clunking sound you've been hearing for a week, there are a lot of Big Oh Nos for ...

Big O Tires

Automotive service writer

Radcliff, KY · On-site

$45K - $55K/yr

Automotive repair service writer/ service manager. Experience in preparing estimates and recommending maintenance services. Tire experience as well. Compensation: $45,000.00 - $55,000.00 per year ...

Big O Tires

Automotive service writer

Elizabethtown, KY · On-site

$45K - $55K/yr

Automotive repair service writer/ service manager. Experience in preparing estimates and recommending maintenance services. Tire experience as well. Compensation: $45,000.00 - $55,000.00 per year ...

Big O Tires

Automotive service writer

Radcliff, KY · On-site

$45K - $55K/yr

Automotive Repair Service Writer/ Service Manager Experience in preparing estimates and recommending maintenance services. Tire experience as well. Compensation: $45,000.00 - $55,000.00 per year From ...

KirkpatrickPrice

Professional Writer

Bowling Green, KY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Solid technical writing and editing abilities Ability to communicate effectively and professionally Great attention to detail Experience adhering to a style guide Ability to work in a fast paced ...

Big O Tires

Be Seen First

Automotive Service Advisor Writer

Louisville, KY · On-site

$48K - $61K/yr

  • Medical

  • PTO

Job duties include/ not limited to- vehicle inspections, service & tire sales, estimates, customer service Must be able to relay information from inspection to customer and generate estimate to sell ...

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All JobsService Writing JobsService Writing Jobs in Kentucky

Service Writing information

See Kentucky salary details

$10

$21

$36

How much do service writing jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for service writing in Kentucky is $21.09, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $24.23 per hour, depending on experience, location, and employer.

What is the difference between Service Writing vs Auto Body Technician?

AspectService WritingAuto Body Technician
CredentialsCustomer service skills, basic automotive knowledgeTechnical training, certifications in auto body repair
Work EnvironmentDealerships, repair shops, customer-facing rolesRepair bays, workshops, hands-on repair environment
Industry UsageCommonly used in service departments for customer communicationUsed in collision repair and auto body shops for repairs

Service Writing primarily involves communicating with customers, preparing repair estimates, and managing service orders. Auto Body Technicians focus on repairing vehicle body damage through hands-on work. While both roles are essential in automotive repair, Service Writers handle customer interactions and administrative tasks, whereas Auto Body Technicians perform the physical repairs.

How does a service writer typically interact with technicians and customers during a standard workday?

A Service Writer acts as a crucial liaison between customers and automotive technicians. On a typical day, they greet customers, listen to their concerns, and document vehicle issues before relaying the information to the service technicians. Throughout the repair process, the Service Writer communicates updates to customers, translates technical information into understandable terms, and ensures that both parties are aligned on repair timelines and costs. This role requires strong communication skills and the ability to manage multiple tasks in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a service writer, and why are they important?

To thrive as a Service Writer, you need solid knowledge of automotive services, strong organizational skills, and typically a high school diploma or relevant experience in an automotive environment. Familiarity with dealership management systems (DMS), repair order software, and customer management tools is common. Exceptional communication, problem-solving abilities, and attention to detail are key soft skills that set top performers apart. These skills ensure accurate service documentation, clear communication between customers and technicians, and efficient shop operations, leading to higher customer satisfaction.

What is service writing?

Service writing refers to the role typically found at automotive service centers or dealerships, where a service writer acts as the liaison between customers and mechanics. They are responsible for understanding customer concerns, documenting service requests, explaining recommended repairs, and ensuring that the work is completed to the customer's satisfaction. Service writers also handle cost estimates, schedule service appointments, and communicate updates throughout the repair process. Their goal is to provide excellent customer service while ensuring that vehicles are serviced efficiently and accurately.
Service Writing jobs near you
Infographic showing various Service Writing job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $43,877 per year, or $21.1 per hour.

Service Writer

Southern Tire Mart at Pilot LLC

Franklin, KY • On-site

Full-time

Re-posted 6 days ago

Job description

Key Responsibilities:

  • Greet customers in a professional and friendly manner.

  • Explain available services, promotions, and special offerings such as free vehicle inspections.

  • Create and manage service tickets in the system.

  • Coordinate repair schedules with technicians and provide status updates to customers.

  • Communicate clearly about costs, timelines, and any additional work needed.

  • Process customer payments and handle necessary paperwork upon service completion.

  • Maintain accurate and organized service records.

  • Assist in maintaining a clean and welcoming front counter area.

  • Ensure all customer interactions reflect Southern Tire Mart’s service standards.

Skills / Education / Requirements:

  • High school diploma or GED required.

  • Must be at least 18 years of age and pass a pre-employment drug screen.

  • Previous experience in sales, service writing, or customer service preferred.

  • Strong verbal and written communication skills.

  • Ability to multitask and work effectively in a fast-paced environment.

  • Basic computer skills and familiarity with POS/service management systems.

  • Knowledge of automotive or commercial tire services a plus.

  • Must be available to work flexible hours, including evenings, weekends, and holidays.
  • Overtime maybe required.
Benefits:

  • 401(k) with Company Match

  • Health, Dental, Vision, and Life Insurance

  • Paid Time Off

  • Paid On-the-Job Training

  • Career Growth Opportunities

Why Join Southern Tire Mart?

  • #1 Commercial Tire Dealer in the U.S. since 2008

  • #1 Truck Retreader in North America since 2007

  • #1 North America Commercial Tire Dealer since 2012

  • Family-owned company with a culture of service excellence