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Service Writing Jobs in Kentucky (NOW HIRING)

Joseph Cadillac

Automotive Service Advisor (Cadillac)

Florence, KY · On-site

$60K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Whether you're an experienced Service Advisor , Service Writer , or have a background in automotive, hospitality, or customer service, this is an outstanding opportunity to join a growing team that ...

Joseph Cadillac

Automotive Service Advisor (Cadillac)

Florence, KY · On-site

$60K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Whether you're an experienced Service Advisor , Service Writer , or have a background in automotive, hospitality, or customer service, this is an outstanding opportunity to join a growing team that ...

Joseph Cadillac

Automotive Service Advisor (Cadillac)

Florence, KY · On-site

$60K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Whether you're an experienced Service Advisor , Service Writer , or have a background in automotive, hospitality, or customer service, this is an outstanding opportunity to join a growing team that ...

Big O Tires

Service Manager

Elizabethtown, KY · On-site

$45K - $55K/yr

  • PTO

At Big O Tires, we strive to be the preferred tire and auto service retailer in every community ... Can speak, read and write English. Spanish speaking is a plus * Ability to read and interpret ...

Bosselman

Customer Service/Service Advisor

Pendleton, KY

$16 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service writes for the location including but not limited to, creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all ...

Big O Tires

Service Manager

Radcliff, KY · On-site

$45K - $55K/yr

  • PTO

At Big O Tires, we strive to be the preferred tire and auto service retailer in every community ... Can speak, read and write English. Spanish speaking is a plus * Ability to read and interpret ...

Bosselman

Customer Service/Service Advisor

Madisonville, KY

$16 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service writes for the location including but not limited to, creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all ...

Big O Tires

Service Manager

Louisville, KY · On-site

$40K - $55K/yr

  • PTO

POSITION SUMMARY As an Automotive Service Manager for Big O Tires, you will direct and manage the ... Can speak, read and write English. Spanish speaking is a plus * Ability to read and interpret ...

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Showing results 41-60

All JobsService Writing JobsService Writing Jobs in Kentucky

Service Writing information

See Kentucky salary details

$10

$21

$36

How much do service writing jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for service writing in Kentucky is $21.09, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $24.23 per hour, depending on experience, location, and employer.

What is the difference between Service Writing vs Auto Body Technician?

AspectService WritingAuto Body Technician
CredentialsCustomer service skills, basic automotive knowledgeTechnical training, certifications in auto body repair
Work EnvironmentDealerships, repair shops, customer-facing rolesRepair bays, workshops, hands-on repair environment
Industry UsageCommonly used in service departments for customer communicationUsed in collision repair and auto body shops for repairs

Service Writing primarily involves communicating with customers, preparing repair estimates, and managing service orders. Auto Body Technicians focus on repairing vehicle body damage through hands-on work. While both roles are essential in automotive repair, Service Writers handle customer interactions and administrative tasks, whereas Auto Body Technicians perform the physical repairs.

How does a service writer typically interact with technicians and customers during a standard workday?

A Service Writer acts as a crucial liaison between customers and automotive technicians. On a typical day, they greet customers, listen to their concerns, and document vehicle issues before relaying the information to the service technicians. Throughout the repair process, the Service Writer communicates updates to customers, translates technical information into understandable terms, and ensures that both parties are aligned on repair timelines and costs. This role requires strong communication skills and the ability to manage multiple tasks in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a service writer, and why are they important?

To thrive as a Service Writer, you need solid knowledge of automotive services, strong organizational skills, and typically a high school diploma or relevant experience in an automotive environment. Familiarity with dealership management systems (DMS), repair order software, and customer management tools is common. Exceptional communication, problem-solving abilities, and attention to detail are key soft skills that set top performers apart. These skills ensure accurate service documentation, clear communication between customers and technicians, and efficient shop operations, leading to higher customer satisfaction.

What is service writing?

Service writing refers to the role typically found at automotive service centers or dealerships, where a service writer acts as the liaison between customers and mechanics. They are responsible for understanding customer concerns, documenting service requests, explaining recommended repairs, and ensuring that the work is completed to the customer's satisfaction. Service writers also handle cost estimates, schedule service appointments, and communicate updates throughout the repair process. Their goal is to provide excellent customer service while ensuring that vehicles are serviced efficiently and accurately.
Service Writing jobs near you
Infographic showing various Service Writing job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $43,877 per year, or $21.1 per hour.

Automotive Service Advisor (Cadillac)

Joseph Cadillac

Florence, KY

$60K - $100K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Job description

Joseph Cadillac is seeking a motivated, customer-focused Automotive Service Advisor to join our award-winning service team in Florence, KY.

You'lll serve as the primary point of contact between our customers and service department, helping ensure every guest receives an exceptional ownership and service experience. If you’re passionate about customer service, enjoy working in a fast-paced dealership environment, and want to build a long-term career with strong earning potential, we’d love to hear from you.

Whether you’re an experienced Service Advisor, Service Writer, or have a background in automotive, hospitality, or customer service, this is an outstanding opportunity to join a growing team that values professionalism and career development.

Compensation & Benefits
  • $60,000–$100,000+ annual earning potential
  • Performance-based compensation plan
  • High-volume service department with a steady flow of customers
  • Medical, Dental & Vision Insurance
  • 401(k) with company match
  • Paid Vacation & Paid Holidays
  • Employee discounts on vehicles, service, and parts
  • Paid training and ongoing manufacturer education
  • Career advancement opportunities within Joseph Automotive Group
  • Family-owned dealership with a collaborative team environment
  Responsibilities
  • Welcome customers and guide them through the service process from vehicle write-up to delivery
  • Accurately document customer concerns and prepare detailed repair orders
  • Recommend maintenance and repair services based on technician inspections and manufacturer recommendations
  • Explain repair options, pricing, and timelines in a professional and easy-to-understand manner
  • Keep customers informed throughout the repair process with timely updates
  • Coordinate daily workflow between customers, technicians, and the parts department
  • Review completed repairs with customers and ensure complete satisfaction before vehicle delivery
  • Build lasting customer relationships that drive repeat business and referrals
  • Maintain accurate customer records using dealership management software
  • Help achieve department goals while delivering an exceptional customer experience
  Qualifications
  • Previous experience as a Service Advisor, Service Writer, or Automotive Service Consultant preferred
  • Cadillac, GM, or dealership experience is a plus
  • Excellent communication and customer relationship skills
  • Ability to present technical information in a clear and customer-friendly manner
  • Strong organizational, multitasking, and problem-solving abilities
  • Comfortable working in a fast-paced service environment
  • Computer proficiency and experience with dealership software is preferred
  • Positive attitude with a commitment to delivering outstanding customer service
  • Valid driver’s license with a clean driving record
  Why Join Joseph Cadillac?

Our Service Advisors are a vital part of the customer experience and play a key role in the success of our service department. At Joseph Cadillac, you’ll have the opportunity to work with an experienced team, a loyal customer base, and a dealership that invests in your professional growth. We provide the tools, training, and support needed to help you maximize your earning potential while building a rewarding long-term career.

If you’re ready to join a dealership that values integrity, teamwork, and exceptional customer care, apply today!

  Equal Employment Opportunity Statement

Joseph Automotive Group is an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all employees and applicants are treated with respect and provided equal employment opportunities. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

We celebrate diversity and are committed to fostering a workplace where everyone has the opportunity to succeed.