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Service Writing Jobs (NOW HIRING)

Midas

Service Advisor/Service Writer

Crawfordsville, IN · On-site

$45K - $50K/yr

Automotive service writing experience preferred * Strong sales and customer service skills * Ability to communicate confidently with customers * Organized, detail-oriented, and process-driven

Southern Tire Mart at Pilot

Service Writer

Franklin, KY · On-site

Previous experience in sales, service writing, or customer service preferred. * Strong verbal and written communication skills. * Ability to multitask and work effectively in a fast-paced environment.

Southern Tire Mart at Pilot

Service Writer

Plymouth, IN · On-site

Previous experience in sales, service writing, or customer service preferred. * Strong verbal and written communication skills. * Ability to multitask and work effectively in a fast-paced environment.

Southern Tire Mart

Service Writer

West Valley City, UT · On-site

Previous experience in sales, service writing, or customer service preferred. * Strong verbal and written communication skills. * Ability to multitask and work effectively in a fast-paced environment.

Southern Tire Mart

Service Writer

Plymouth, IN · On-site

Previous experience in sales, service writing, or customer service preferred. * Strong verbal and written communication skills. * Ability to multitask and work effectively in a fast-paced environment.

Highway 12 Motorsports

Be Seen First

Automotive Service Writer

Nashville, TN · On-site

$15 - $17/hr

Familiarity with automotive repair processes including automobile sales and service writing * Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail This ...

Posillico

Heavy Equipment Service Writer

Houston, TX · On-site

Prior experience in service administration, service writing, or customer service within construction, heavy equipment, or fleet operations preferred. * Valid driver's license with the ability to ...

Saia

Service Writer

Stockton, CA · On-site

$29.25 - $33.75/hr

High school diploma or GED. * 2+ years of maintenance, service writing, or related experience. * Knowledge of transportation and diagnostic software. * Proficiency in Microsoft Office. Pay Rate: $29 ...

Saia LTL Freight

Service Writer

Stockton, CA · On-site

$29.25 - $33.75/hr

High school diploma or GED. * 2+ years of maintenance, service writing, or related experience. * Knowledge of transportation and diagnostic software. * Proficiency in Microsoft Office. Pay Rate: $29 ...

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Service Writing information

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How much do service writing jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for service writing in the United States is $24.29, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $27.88 per hour, depending on experience, location, and employer.

What is the difference between Service Writing vs Auto Body Technician?

AspectService WritingAuto Body Technician
CredentialsCustomer service skills, basic automotive knowledgeTechnical training, certifications in auto body repair
Work EnvironmentDealerships, repair shops, customer-facing rolesRepair bays, workshops, hands-on repair environment
Industry UsageCommonly used in service departments for customer communicationUsed in collision repair and auto body shops for repairs

Service Writing primarily involves communicating with customers, preparing repair estimates, and managing service orders. Auto Body Technicians focus on repairing vehicle body damage through hands-on work. While both roles are essential in automotive repair, Service Writers handle customer interactions and administrative tasks, whereas Auto Body Technicians perform the physical repairs.

How does a service writer typically interact with technicians and customers during a standard workday?

A Service Writer acts as a crucial liaison between customers and automotive technicians. On a typical day, they greet customers, listen to their concerns, and document vehicle issues before relaying the information to the service technicians. Throughout the repair process, the Service Writer communicates updates to customers, translates technical information into understandable terms, and ensures that both parties are aligned on repair timelines and costs. This role requires strong communication skills and the ability to manage multiple tasks in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a service writer, and why are they important?

To thrive as a Service Writer, you need solid knowledge of automotive services, strong organizational skills, and typically a high school diploma or relevant experience in an automotive environment. Familiarity with dealership management systems (DMS), repair order software, and customer management tools is common. Exceptional communication, problem-solving abilities, and attention to detail are key soft skills that set top performers apart. These skills ensure accurate service documentation, clear communication between customers and technicians, and efficient shop operations, leading to higher customer satisfaction.

What is service writing?

Service writing refers to the role typically found at automotive service centers or dealerships, where a service writer acts as the liaison between customers and mechanics. They are responsible for understanding customer concerns, documenting service requests, explaining recommended repairs, and ensuring that the work is completed to the customer's satisfaction. Service writers also handle cost estimates, schedule service appointments, and communicate updates throughout the repair process. Their goal is to provide excellent customer service while ensuring that vehicles are serviced efficiently and accurately.
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States with the most job openings for Service Writing jobs include:

Service Writing jobs near you
Infographic showing various Service Writing job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,519 per year, or $24.3 per hour.

Service Writer

Southern Tire Mart at Pilot LLC

Plymouth, IN

Full-time

Posted 9 days ago

Job description

Key Responsibilities:

  • Greet customers in a professional and friendly manner.

  • Explain available services, promotions, and special offerings such as free vehicle inspections.

  • Create and manage service tickets in the system.

  • Coordinate repair schedules with technicians and provide status updates to customers.

  • Communicate clearly about costs, timelines, and any additional work needed.

  • Process customer payments and handle necessary paperwork upon service completion.

  • Maintain accurate and organized service records.

  • Assist in maintaining a clean and welcoming front counter area.

  • Ensure all customer interactions reflect Southern Tire Mart’s service standards.

Skills / Education / Requirements:

  • High school diploma or GED required.

  • Must be at least 18 years of age and pass a pre-employment drug screen.

  • Previous experience in sales, service writing, or customer service preferred.

  • Strong verbal and written communication skills.

  • Ability to multitask and work effectively in a fast-paced environment.

  • Basic computer skills and familiarity with POS/service management systems.

  • Knowledge of automotive or commercial tire services a plus.

  • Must be available to work flexible hours, including evenings, weekends, and holidays.
  • Overtime maybe required.
Benefits:

  • 401(k) with Company Match

  • Health, Dental, Vision, and Life Insurance

  • Paid Time Off

  • Paid On-the-Job Training

  • Career Growth Opportunities

Why Join Southern Tire Mart?

  • #1 Commercial Tire Dealer in the U.S. since 2008

  • #1 Truck Retreader in North America since 2007

  • #1 North America Commercial Tire Dealer since 2012

  • Family-owned company with a culture of service excellence